SUMMARY:

• Over 22 years of Total IT Experience with Web based application, windows - based application, Database technologies, System analysis and design
• Over 5 yrs. Of experience in development and administration on the ServiceNow platform, including the creation and configuration of Incident, Problem, Request, Change, Service Request, Service Level Management, Knowledge and Configuration Management (CMDB) applications, Service portals, ITSM, ITBM, PPM and workflows
• Over 5yrs. Of Architecture experience involving ServiceNow portal and web-based applications.
• Over 10 yrs. of experience in .Net Framework 1.1 to latest 4.5, Entity Framework 4.0, C#, ASP.NET MVC and Web Forms, ADO.NET, VB.NET WCF, WPF, WEB Services, Windows Services, MSMQ, LINQ to SQL and SQL Server 2005, Ajax.net, WCSF Framework
• UI experience in HTML5, JavaScript, CSS3 with JQuery and Knockout.js libraries
• Experience of using designed patterns like MVC, Façade, Strategy, Factory, Prototype, Singleton and proxy patterns.
• Experience with working Waterfall, Iterative and Agile/SCRUM Methodologies and Standards.
• Extensive knowledge and experience with Object-oriented analysis(OOA), Design(OOD) and development(OOP)
• Good experience of Mobile technologies like CDMA, UMTS and GSM
• Self directed, highly motivated and have strong problem solving & trouble-shooting skills
• Managed in Working with multiple projects simultaneously, Learn and apply new technologies quickly
• Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines, providing focused project management, and accurate and detailed system analysis

TECHNICAL SKILLS:

Tools: ServiceNow (London, Kingston, Jakarta, Istanbul, Helsinki, Geneva), ITSM, ITBM and PPM modules, Crystal reports and MapXtreme 2004, Dundas Charts.

Architecture: MVC, Façade, Strategy, Repository, Factory, Prototype, Singleton and proxy patterns.

Reporting Tools: Active Reports for .Net 2.0, SQL Server Reporting Services(SSRS),

Databases: SQL Server 2008/2005/2000/7.0 and Microsoft Access

Operating System: Windows XP professional, Windows 2000, 2003, 95/NT, UNIX, DOS

Version Control: Microsoft TFS, Vault, GIT, Rational Clear case, Visual SourceSafe

Others: Rational Purify plus, Rational Rose, UML and Remedy CRM, Final.Grantter(Project Plan), Lucid Charts (flow chart) and Mock Flow(mockups)

PROFESSIONAL EXPERIENCE:

Confidential, Hermitage, TN

Team Lead, Architect

• Solution Architect for design and development of Customized Service Portal application for ITBM includes Demand, Project and Cyber design review module.
• Designed and developed Service Catalog Item and Record producers to meet the product owners request.
• Upgrade of ServiceNow Kingston to London
• Managed the off-shore development to support the development.
• Configured and Created Transform Maps, Import Sets, Inbound Email Action, Outbound SOAP & REST Services
• Worked with Product owners, business analyst to create and modify Service Catalogs and Request Workflow Designs.
• Created and managed the ACL Rules to support the Portal application to provide the corresponding roles to the users.
• Designed and implemented new functionality using UI Policies and Data Policies
• Acted as Scrum Master for daily Scrum, Sprint planning, Sprint review, retrospective meetings.

Environment: ServiceNow (London, Kingston), Agile Scrum, Glide Script, JavaScript, JSON, CSS, HTML5 mindSHIFT Technologies, Sterling, VA

Platform Architect, Team Lead

Confidential

• Solution Architect for design and development of Customized Incident/Change/Request application using business rules, client scripts and workflows in ITSM ServiceNow.
• Architected the design and developed Knowledge Management per KCS standards.
• Designed and developed Service Catalog Item and Record producers to meet the product owners request.
• Upgrade of ServiceNow Helsinki to Istanbul to Kingston
• Created various outbound Email Notifications using Email Templates
• Designed and configured SLA for the incident, problem processes as per the requirement
• Designed and implemented new functionality using UI Policies and Data Policies
• Participated in daily Scrum, Sprint planning, Sprint retrospective meetings.

Environment: ServiceNow (Kingston, Istanbul, Helsinki), Agile Scrum, Glide Script, JavaScript, Json, CSS, HTML5

Confidential, Washington D.C

Senior Software Architect, Team Lead

• Creation of Software Requirement Analysis and Design document using Lucid Chart, Mock flow which works well with Google doc.
• Interacting with the Education team to get the requirement and understand them with their needs and present the case study which will help them to understand how portal will help them to bypass the manual process.
• Design and development of different Contract Types Business Rule to support Library, Vouchers, Private class, Webinars
• Used Client-Side Validation for data inputs in the front end ASP.net web pages
• Design and Development of the business layer modules for better reusability
• Built in the communication between the portal and the ibis Membership management system to update the contracts and enrollment.
• Developed and Implemented WCF Services to communicate between Enrollment and IMIS application to update the contract and enrollment.
• Participated in daily Scrum, Sprint planning, Sprint review meetings.
• Used JQuery to implement client-side UI behavior in corporate training portal.

Environment: C#, ASP.Net4.5, SQLServer2005, LINQ, HTML, CSS, WCF, SAML (Security Tokens), xslt, Jscript, JQuery, Final.Grantter(ProjectPlan),

Confidential, Ashburn, VA

Senior Software Consultant, Team Lead

• Creation of Software Requirement Analysis and Design document using Visio
• Mentoring the junior and new team members throughout the project
• Design and development of different stages of review system.
• Used Client-Side Validation for data inputs in the front end ASP.net web pages
• Design and Development of the business layer modules for better reusability
• Design, development and maintaining the web services required for the application.
• Enhancement of existing standalone system to using WPF
• Extensive usage of XML, XSLT transformation for different report generation. developed WCF (IIS hosted) service reference to call external web methods to get data required for OHSMS
• Design and Development Entity frame work 4.0 and ASP.NET MVC (Razor Engine)
• Used JQuery to implement client-side UI behavior in Surveyor.

Environment: C#, ASP.Net 4.0, MVC 4.0, Entity frame work 4.0, ADO.NET 3.0, SQL Server 2005, LINQ, HTML, CSS, XML, web services, WCF, WPF, xslt, Vault (source safe), On Time (Bug and Time tracking), JQuery

Confidential, VA

Senior Software Consultant

• Design and development of Record Search capability which involves in moving to different record editing depending upon the record selected.
• Design and development of record Move page which have the capability of moving resources and man power between records and performing the required validation of the resources.
• Used web services and AJAX in the application extensively.

Environment: VB.net, C#, ASP.Net 2.0, ADO.NET 2.0, SQL Server 2005, HTML, CSS, XML, web services, Ajax, ComponentArt Web UI 3.0, Dundas charts, Active Reports 2.0 and TFS (source control) Source Safe

Confidential, Alexandria, VA

Senior Software Consultant

• Design and development of a Windows Service monitor which monitors the MSMQ’s and restarts the Queue and process if it exceeds the number of message in the queue
• Design and implementation of web application related to the consumer message Center and ESA user message center manager.
• Design and developed the Windows Service which monitors MSMQ Queues on the local servers and on the remote servers and do alert the team via Email.

Environment: C#, ASP.Net 2.0, ADO.NET 2.0, SQL Server 2005, HTML, CSS, XML, web services, MSMQ, Visio, windows Services, web parts, Ajax, WCF on .NET 3.5 and TFS (source control) Source Safe