SUMMARY:

• Overall, 7 years of Experience in Microsoft Dynamics CRM, Business Development and Business solutions using Microsoft Technologies like .NET, MS Dynamics CRM, and SQL Server.
• Experience working on MS Dynamics CRM 4.0, 2011, 2013, 2015, 2016 and Dynamics 365
• Expertise in developing and deploying plug - ins, custom workflow activities and JavaScript extensions for MS CRM.
• Demonstrates excellent grasp on CRM application, domain, industry, and related domains. Able to guide customers towards cost-effective solutions, a multi-phase roadmap to allow customers to take long-term advantage of their investments in CRM solutions
• Hands on experience on Dynamics CRM forms customization using JavaScript and integration of CRM with another web/windows application.
• Experience in Full cycle implementations and upgradations in Dynamics CRM 2011, 2013, 2015, 2016
• Experience in developing multi-tiered and distributed architectures using .NET related technologies such as C#, ASP.Net, ADO.Net, AJAX, JavaScript, WCF, SOAP and XML Web Services
• Strong experience developing responsive web applications using HTML5/CSS3, CSS Framework.
• Hands-on experience using Source Code Control Systems like MS Visual Source Safe, Subversion and TFS.
• Adapted Model-View-Controller (MVC) frameworks for developing web applications using Angular JS.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Good knowledge of Web Development skills like HTML, CSS, AJAX, XML, jQuery, JavaScript, and Visual Studio.
• Experienced in implementing using Agile Scrum methodologies.
• Experience integrating MS Dynamics with SharePoint / Azure Blob for document management.
• Experience in Web Services, Windows Communication Foundation (WCF), Windows Presentation Foundation (WPF) and Windows Workflow Foundation (WWF).
• Subject Matter Expert for MS Dynamics CRM platform and Microsoft technologies including Dynamics CRM development, administration, and migration
• Knowledge on developing the web applications using a framework like Language Integrated Query (LINQ) and Entity Framework.
• Extensive experience in handling Internet Information Server (IIS), Creating and configuring the virtual directories, map them to physical folders and configuration of the applications for domain authentication, Data Transformation Services (DTS) in SQL Server.
• Hands-on experience with Reporting Tools MS Power BI, SQL Server Reporting Services (SSRS), creating ETL packages using SQL Server 2014/2012/2008 Integration Services (SSIS), SQL Server Tuning Advisor.
• Experience performing Unit and Integration Testing in the Development, System Integration Testing (SIT), User Acceptance Testing (UAT) including Bug Reporting and Fixing.
• Extensive knowledge in the entire Software Development Life Cycle, Business Requirements Analysis, Design, Development, and testing
• Good analytical, communication skills and ability to work independently and also perform as part of a team
• Customer oriented, highly versatile, innovative, excellent interpersonal and communication skills. Creative and results driven with diversified experience in all aspects of testing

TECHNICAL SKILLS:

Operating Systems: Windows OS, Mac OS

Quality Management Tools: MS Power BI, JIRA, HP ALM

Languages: C#.NET, VB.NET, HTML, Java, J2EE, VB Scripts, XML, SOAP, REST

Web Technologies: Ajax, JSON, JavaScript, jQuery, Fetch XML, WSDL, OData

Databases: Oracle 11g, MS SQL Server 2008/2012

CRM: MS Dynamics 2013/2016/365, Scribe Tool, ADX Studio portals

IDE Tools: Microsoft Visual Studio (CRM)

Methodologies: Waterfall, Agile Scrum

Development Tools: MS SharePoint, Workforce Management (WFM) 8.5, TFS, MS Power BI, Windows Azure, SSAS, SSIS, SSRS, Toad for Oracle, Confluence, WCF, WPF, Ribbon Workbench

PROFESSIONAL EXPERIENCE:

Confidential, TX

MS Dynamic CRM Consultant

Responsibilities:

• Participate in Discovery analysis meetings with the Clients and Customer Service Representatives to understand the current process that needs to be integrated with Dynamics 365.
• Participate in one to one requirement gathering sessions with Business users and involve in preparing the enhancement list in Service Module.
• Interact with Customer Service Representatives to understand the Business Process and User Level Requirements.
• Interact with Customer Service Managers and Leads to understand the Business Level Requirements.
• Create a Functional Requirement Documentation based on Business and User Level Requirements.
• Design the Workflows, System Modules as per the required Specifications.
• Design and customize Dynamic CRM forms, ribbons, sitemap, workflows, Dialogue.
• Developed OOB workflows and custom workflows for CRM based on user needs.
• Extensively used Advanced Find functionality in CRM
• Implemented OData endpoint on entities like Accounts/Leads/Contacts/Opportunities and other Custom Entities.
• Wrote JavaScript for form customizations, which included the use of jQuery and Fetch XML.
• Design the Unified Service Desk Windows Navigation Rules, Toolbars and Agent Scripts and create a Technical Specifications for developing Unified Service Desk of Dynamics 365.
• Customize System Entities and created forms, Custom fields, custom views etc.
• Integrated various applications of Microsoft like Azure, Outlook, Power BI into the MS Dynamics 365 instance.
• Develop Plugins in CRM to facilitate Complex Business rules and validate the data, create events and automate Customer Services.
• Create Hosted Controls, Action Calls, Windows Navigation rules, Agent Scripts and toolbars in Unified Service Desk
• Work with REST APIs for pausing and resuming the call recording when customer service representatives work on secured fields such as Credit Card Information, SSN Number etc.
• Involve with Team to add users to Dynamics 365 and create Security Roles and assign those roles to Users Based on Access rights and Privileges.
• Perform Data Migration by using Scribe, SSIS to import data into Dynamics 365
• Host the Batch Processes in Task Scheduler to test the Bulk upload of records overnight.

Environment: MS Dynamics CRM online 365, MS Dynamics 365 SDK, Visual studio 2017, Advance Find, XRM Toolbox, XML, Ribbon Workbench2013, JavaScript, C#, ODATA, .Net 4.5, SQL Server Integration Service.

Confidential, NJ

MS Dynamic CRM Consultant

Responsibilities:

• Developed out-of-box workflows and custom workflows for CRM 2015 based on user needs.
• Worked on supporting the CRM 2015 production environment and resolving the issues for CRM production environment.
• Involved in a various meeting held based on an upgrade of the current CRM 2015 version to the CRM 2016 version.
• Using SSIS to migrate data to the SQL Server database from various sources like Excel sheets, Microsoft Access, and System Sources.
• Involved in functional analysis, design documentation, requirement gathering, and development.
• Extensively used CRM SDK and retrieved data from CRM using REST Endpoint with JavaScript and jQuery.
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Functional and Technical understanding of the issues.
• Developed dynamic reports using CRM reporting interface and SSRS (SQL 2008 R2 engine) deployed it on the CRM that was used in the application depending on roles.
• Modified application ribbon and introduced custom buttons that mapped to web resources in Dynamics CRM.
• Customized Sitemap for entity navigation and custom menus.
• Wrote JavaScript for form customizations, which included the use of jQuery and Fetch XML.
• Worked with Team Foundation Server (TFS), which stores all code, as well as a record of all changes and current check-outs in Project.
• Proficiency in client-side scripting using JavaScript and server-side programming with Plug-ins and Custom workflows using C#.NET to extend the capability of the Dynamics CRM system.
• Created organizations, business units, groups, and their relationships.
• Created groups and sub-groups (teams) to work accordingly for the requirements.
• Developing custom plug-ins/ workflows Synchronous/Asynchronous Sandbox plug-ins compatible for CRM on the cloud.
• Worked on dashboards in CRM 2016. Surveyed variety of users to develop customized dashboards according to their security roles.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Experience with Java Scripts to customize UI/combination of JavaScript and C#.
• Experience creating Web Services, execute methods that insert, update and delete data objects and working with API in.Net Framework
• Develop plug-ins for Dynamics CRM applications and a good understanding of technical and functional requirements
• Development of various applications and reports and Installation and configuration Support of online and on-premise MS Dynamics CRM 2015

Environment: MS CRM 2015/2016, MS Power BI, .NET 4.5, Visual Studio 2015, JavaScript, jQuery, Windows Azure, MS SQL Server 2015 and Agile Scrum, ADX Studio, WCF.

Confidential, MO

MS Dynamic CRM Consultant

Responsibilities:

• Implemented an MS Dynamics CRM process using Marketing, Sales and Service entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins(C#), workflows, Dashboard/Reports, data management, migration from CRM 2011 to CRM 2015, and administration of MS Dynamics CRM application.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
• Created all the security roles and users accordingly in the system based on roles.
• Collected existing infrastructure information including Active Directory, SQL Server, Reporting Server instance for implementation of MS Dynamics CRM 2015 system.
• Installed and configured MS Dynamics CRM 2015 system for development and testing, configured server instance, created organizations.
• Developed Plug-ins in CRM to facilitate complex business rules and validate data, create events and automate marketing services.
• Responsible for Providing redundancy and backup support for other team members.
• Gathered a variety of data points for reporting services.
• Developed complex reports using SSRS and deployed into MS CRM.
• Extensively working with MS Dynamics CRM reports, SSRS and Out of the box reports.
• Developed JavaScript libraries for various data validations and customizations.
• Designed the Security Model for the production environment.
• Created Dashboards, Forms, Views, Reports and Charts.
• Worked on the initial setup for the Production environment created Business Units, Roles and Users, imported accounts and assigned ownership.
• Developed T-SQL queries to create Views and Stored Procedures in SQL Server. Used joins, unions to get data from different tables.
• Responsible for working with the Environment Teams during the migration and promoting the code onto QA, UAT and PROD environments.
• Performed performance tuning on analyzed existing code for a better outcome.
• Provide support for change requests by the end user.

Confidential

MS Dynamic CRM Consultant

Responsibilities:

• Met with business owner system users, SMEs, and product owners, to define and document business requirements and translate them into user stories
• Arranged meetings with all the stakeholders to review and understand the gathered business requirements
• Understanding business goals, system integration architecture, plan solution architecture, and application designs
• Reviewed and updated the business requirement and test coverage documents
• Responsible for administration and configuration of CRM solution in test and stage environments
• Provided project support across cross-functional teams, product owners, and QA
• Worked with project managers to scope projects and develop project plans and risk analysis
• Worked on multiple applications development simultaneously
• Worked with QAs in creating acceptance criteria, designing test cases, and validating tests
• Held review meetings, testing strategies, and risk analysis
• Extensively used Advanced Find functionality in CRM.
• Develop custom SSRS reports for CRM.
• Used excel templates for data imports to and from CRM.
• Functional and Technical understanding of the issues.
• Involved with business owners in user and UAT
• Involved with business users testing and in a staging environment

Confidential

.Net Developer

Responsibilities:

• Interacted with end users and Business Analyst to create low-level technical design document.
• Involved in Database Design, System Analysis, design and development.
• Used the ADO.NET for the Data Access from the Database.
• Created UI screens using ASP.NET web forms and user controls.
• Created the Queries to access the data from the SQL server as the backend.
• Coordinated with offshore for the multiple version releases for this product.
• Created the Patch (C#) for the unsupported product errors. Fixed three main production bugs using this patch.
• Wrote PL-SQL queries with Joins on multiple tables, Stored Procedures, Functions, Triggers, Indexes using T-SQL and LINQ using Oracle.
• Interacted with the Client-Support team and clarified their queries about the product.
• Created the FAQ document for the client support team.
• Responsible for the Deployment and Delivery of the product in the client environment.