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Application Support Resume

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PROFESSIONAL SUMMARY:

  • Having total 11yrs of experience in IT and currently working as a Applicaton Support for .net applications
  • Have 6+ years of experience in software design and development using .Net technologies
  • Have 4+ years of experience in Application DBA
  • Hands - on experience using .NET Framework 1.1, 2.0, 3.0, 3.5 and 4.6, ASP.NET, C#, ADO.Net, LINQ
  • Hands-on experience in Web-Development technologies including: HTML, DHTML, JavaScript, CSS, JQuery, XML, XSLT, AJAX, SOAP with W3C standards.
  • Involved in the design and development of 3 Tier and N-tier distributed architectures.
  • Experience in MVC (Model View Controller) architecture and various design patterns like Data Access Object, Session Facade, Factory Method, Singleton patterns.
  • Strong understanding of object oriented design and analysis for enterprise Internet application.
  • Experience in all phases of project life cycle including requirements gathering, functional specification, design, estimation, implementation, debugging, testing, and documentation.
  • Developed applications in Agile Development pattern.
  • Extensively used Custom Controls and User Controls using .NET Framework 2.0, 3.0 and 3.5.
  • Experience in Database Analysis/Design/Normalization/Manipulation processes using SQL Server 2005/2008/2014 , Oracle. Extensive working experience with stored procedures, Triggers, Indexes and good knowledge in developing SSIS packages.
  • Extensively worked on creating and consuming Web Services and WCF (Service Oriented Architecture -SOA). And have knowledge on Web API’s.
  • Worked on Microsoft Application Blocks such as Data Access Application Block, Exception Handling Application Block and Caching Application Block.
  • Developed Reports using Crystal Reports.
  • Used Versioning tools like Visual Source Safe (VSS) and Team Foundation Server for version controlling of the application.
  • Working Knowledge of Caching Concepts to improve the performance of the application.
  • Used agile development environment and involved in daily SCRUM and worked on UAT issues and production support issues as a part of the Release support team.
  • Having Good knowledge in Bootstrap and Angular2

TECHNICAL SKILLS:

Languages: C#, SQL, and PL/SQL

Database: Oracle, MS SQL Server 2005/2008/2014

Framework and Tools: .Net 1.1/2.0/3.5/4.6

Web technologies: HTML, HTML5, CSS 3.0, JavaScript, AJAX, JQuery

IDE: Microsoft Visual Studio 2003/2005/2008/2015

Web/Application Servers: IIS

XML Suite: XML

Web services: SOAP, WSDL

Version Control: CVS, VSS, Star Team, TFS and Harvest

Methodology: Waterfall, Agile and SCRUM

Operating Systems: Windows XP, Windows 2000/2003/2008 Server

PROFESSIONAL EXPERIENCE:

Confidential

Application Support

Responsibilities:

  • Supporting Confidential system by resolving issues coming through Confidential incident, request and change management system.
  • Serves as Technical support SPOC for critical or premium accounts and work with Multi Product or Vendor or Third party organizations in order to provide an end to end solution to the issue at hand.
  • Adding value to the incident management process with technical or product or domain knowledge, customer handling, creation of knowledge repository, new hire.
  • Supporting client interfacing activities, Formulating technical action plans for analyzing and resolving recurring problems by interacting with clients and help creating the relevant reports in a timely manner.
  • Responsible for requirement analysis, impact analysis, design and build.
  • Development of new functionality, enhance the existing.
  • Performing peer reviews
  • Coordinating onsite and client communications.
  • Handling project supporting task like effort tracking, issue tracking and defect tracking.
  • Giving Value adds to the client where ever required.
  • Conducting Technical and domain knowledge transfer (KT) sessions for new joiners.
  • Circulating the technical tips, Reuse code to the entire team.
  • Requirements gathering from client and users
  • On call support for the HR ABENDS and Incidents.

Environment: VS2015, Asp.net MVC, SQL Server 2008R2/2014, TFS, Harvest, Servicenow, Version One, HTML, CSS, JQUERY, JSON

Confidential

Application Database Management & Build Engineering

Responsibilities:

  • Hand over between Onsite and Offshore
  • Participate in design review for application releases
  • Perform code review and recommendations for SQL scripts for application releases
  • TFS Maintenance of SQL scripts
  • Support Development team in daily support activities like User setup, DB sessions etc.
  • New Database server/ instance setup, Setting up server security policy
  • Troubleshoot and resolve database integrity issues, Performance issues etc.
  • Install, monitor, maintain, and performance tune databases
  • Complete performance tuning, query optimization and other
  • Data Masking & Data Reset
  • Environment Lockout
  • Production Remediation
  • Transaction and Merge Replication Setup
  • SQL Audit Setup
  • SSIS Package deployment
  • Daily Builds
  • Daily build installations (SP, PSL)
  • Build Requests (SP, PSL, SRI, Job Grid, CMS, DIME and RPM)
  • Environment Upgrades from old releases to current releases (SP, PSL, SRI, Job Grid, CMS, DIME and RPM)
  • Automation Testing using QTP
  • Involved in web pages design and development
  • Involved in Coding of Build Requests and Issue Tracking screens
  • Used Validation Controls and performed various validations
  • Used extensively 'Grid View' controls for displaying data.
  • Involved in Client-side Scripting using Java Script
  • Implemented Master Pages and skin files to manage the look and feel of the application.
  • Designed and implemented logging mechanisms, exception handlers and other mechanisms.
  • Involved in designing the database schema.
  • Written SQL queries to access the data from databases.
  • Developed stored procedures in SQL Server database.
  • Configured database connectivity using ADO.net with SQL Server database as backend.
  • Used TFS for version control.
  • Involved in Preparing Test Cases.
  • Involved in System Testing and Integrate Testing.

Environment: VS2010 Ultimate, SQL Server 2008R2/2012, Red Gate SQL Comparison tool, QTP, SQL Idera, SQL Upgrade Advisor Tool, Pragmatic tool for Data Dictionary, Splunk, DynaTrace, TPAM, JIRA, TFS

Confidential

.Net Developer

Responsibilities:

  • Involved in web pages design and development
  • Involved in Coding of Login screen using Active Directory Services.
  • Involved in Coding of Maintain Discount Program, Maintain Layers screens, SKU Class and Maintain SKU Class, Maintain Tier Rewards screens
  • Designed, Developed WebService Layer, Business Logic, Data Access Components in C#.NET.
  • Implemented Web Services to communicate with the Business, Data Access layer to query, fetch, and update Information in the UI.
  • Used Validation Controls and performed various validations
  • Used extensively 'Grid View' controls for displaying data.
  • Involved in Client-side Scripting using Java Script
  • Used AJAX Controls and Implemented Validations for all the web pages developed.
  • Involved in Integration of CSS to web pages.
  • Implemented Master Pages and skin files to manage the look and feel of the application.
  • Designed and implemented logging mechanisms, exception handlers and other mechanisms.
  • Involved in designing the database schema.
  • Written SQL queries to access the data from databases.
  • Developed stored procedures in PL/SQL database.
  • Configured database connectivity using ADO.net with ORACLE database as backend.
  • Used VSS 6.0 for version control.
  • Involved in Preparing Test Cases.
  • Involved in System Testing and Integrate Testing.
  • Involved in Troubleshooting and Bug fixing.

Environment: VS.NET 2008, ASP.NET 3.5, C#, Oracle, IIS, WebServices, HTML, CSS, AJAX

Confidential

.Net Developer

Responsibilities:

  • Worked in n - Tier architectural environment
  • Involved in web pages design and development
  • Involved in Coding of Rewards Dashboard, Help Center screens and YTD Summary screen
  • Implemented Forms-based Authentication in ASP.NET to authenticate the users.
  • Designed, Developed WebService Layer, Business Logic, Data Access Components in C#.NET.
  • Implemented Web Services to communicate with the Business, Data Access layer to query, fetch, and update Information in the UI.
  • Used Validation Controls and performed various validations
  • Used extensively 'Grid View' controls for displaying data.
  • Involved in Client-side Scripting using Java Script and JQuery
  • Used AJAX Controls and Implemented Validations for all the web pages developed.
  • Involved in Integration of CSS to web pages.
  • Implemented Master Pages and skin files to manage the look and feel of the application.
  • Designed and implemented logging mechanisms, exception handlers and other mechanisms.
  • Involved in designing the database schema.
  • Written SQL queries to access the data from databases.
  • Developed stored procedures in SQL Server database.
  • Configured database connectivity using ADO.net with SQL Server database as backend.
  • Used VSS 6.0 for version control.
  • Involved in Preparing Test Cases.
  • Involved in System Testing and Integrate Testing.
  • Involved in Troubleshooting and Bug fixing.
  • Monitor the SSIS daily and wekly jobs and run the jobs manually incase of job failures

Environment: VS.NET 2008, ASP.NET 3.5, C#, Sqlserver2008, IIS, WebServices, HTML, CSS, AJAX, JQUERY, SSIS

Confidential

.Net Developer

Responsibilities:

  • Involved in requirements gathering and documenting the functional specifications.
  • Involved in web pages design and development
  • Involved in Client-side Scripting using Java Script.
  • Designed CSS to set styles on ASP.NET pages.
  • Implemented Web User control as per client requirement.
  • Implemented Service Request Status Report using Business Objects.
  • Integrated Hathway site to selfcare module.
  • Contributed to the Logical Data Model design.
  • Involved in designing the database schema.
  • Written SQL queries to access the data from databases.
  • Developed stored procedures in SQL Server database.
  • Configured database connectivity using ADO.net with SQL Server database as backend.
  • Used Wincvs1.1 for version control.
  • Involved in System Testing and Integrate Testing.
  • Involved in Troubleshooting and Bug fixing.

Environment: VS.NET 2005, ASP.NET 2.0, C#, Sqlserver 2005, Crystal Reports, HTML, CSS, Javascript

Confidential

.Net Developer

Responsibilities:

  • Involved in requirements gathering and documenting the functional specifications.
  • Involved in designing the workflow and screen work flow.
  • Contributed to the Logical Data Model design.
  • Involved in designing the database schema.
  • Written SQL queries to access the data from databases.
  • Developed stored procedures in PL/SQL on Oracle database.
  • Configured database connectivity using ADO.net with Oracle database as backend.
  • Developed user interface using Infragistics and HTML.
  • Used Wincvs1.1 for version control.
  • Involved in Troubleshooting and Bug fixing.

Environment: VS.NET 2003, ASP.NET 1.1, VB.NET, VB6.0, Infragistics, HTML, CSS and Oracle

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