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Ms Dynamics Crm Consultant Resume

San Antonio, TX


  • 7.5 Years of experience in IT service industry mostly involved in Analysis, Design and Development of Microsoft Dynamics CRM Solutions.
  • Experience in Full cycle implementations and up - gradations in Dynamics CRM 2011,2013,2015, 2016 and D365.
  • Good experience in Software Development Lifecycle (SDLC) using various software development methodologies.
  • Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships & Relationship Behaviours, Form Customization, View Customization and Ribbon Customization using Ribbon Workbench.
  • Experienced in developing of custom WCF web service, dialog-based plug-in, workflow and integrating custom web pages into CRM.
  • Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server.
  • Good knowledge of Web Development skills like HTML, XML, JQuery, JavaScript, and Visual Studio.
  • Experienced in Confidential -SQL in SQL Server 2008 with creating Tables, Stored Procedures, Views, Triggers and User Defined Functions (UDFs).
  • Maintaining the Source code using Team Foundation Server (TFS) in a multi developer environment.
  • Experience in solution management and deployment in Dynamics CRM.
  • Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
  • Design and development of commercial applications using MS Visio, Visual Studio, .NET, SQL Server and another Microsoft Technologies.
  • Proficiency in Administering CRM by performing tasks like, enabling/disabling users in Active Directory (AD) and CRM, creating Business Unit Structures, managing roles and field security profiles and monitoring asynchronous tasks and data import jobs in CRM.
  • Hands on experience in SharePoint and Outlook integration with Dynamics CRM.
  • Documentation of functional requirements and design of CRM based on business processes of the client organization.
  • Excellent Track record in CRM industry with Microsoft Dynamics CRM Confidential application, industry and domain levels.
  • Experience in developing multi-tiered and distributed architectures using .NET related technologies such as C#, ASP.Net, ADO.Net, AJAX, JavaScript, WCF, SOAP and XML Web Services.
  • Possess a very strong understanding of fundamentals for various programming languages.
  • Have excellent analytical, communication and interpersonal skills


.Net Technologies: .Net Framework 4.5/3.5/3.0/2.0 , Classic ASP, ASP.NET CORE 1.1/2.0, ADO.NET, ASP.NET 4.5, C#.NET, AJAX Extensions, AJAX Control Toolkit, XML Web Services, LINQ, WPF, MVVM, WCF, WWF, Silverlight 2/3/4, Expression Blend, MVC 5, IOS SDK

Languages: C, C++, C#, VB.Net, VB

IDE: Visual Studio.Net 2012/2010/2008/2005/2003

Web Technologies: AJAX, JavaScript, VBScript, HTML 5, XHTML, DHTML, Flash, XML, XSLT, XAML, CSS 3, ASP, Knockout JS, Angular JS 1.5/1.6, Angular 5/4/2

Application Servers: IIS6.0, IIS5.x with .NET Framework, Microsoft Office SharePoint Server 2007.

Databases: SQL Server 2000/2005/2008 , Microsoft Azure, Oracle 10g, MS Access, SQL, MySQL, Confidential -SQL, PL/SQL

ERP/CRM Applications: Dynamics CRM 2011, CRM 2013, CRM 2015and CRM 2016.

Operating Systems: Windows 7, Windows Vista/XP/2003, Macintosh OS X, UNIX, Linux 6.2/7.0.

Modeling Tools: UML, MS Visio 2000, Long View Trading

Version Control Tools: Visual Source Safe (VSS) 2005, Subversion, Team Foundation Server 2010/2008

Testing Tools: N: Unit, Jasmine, Cucumber, Karma


Confidential, San Antonio, TX

MS Dynamics CRM Consultant


  • Involved in analyzing the Business Process, Requirements gathering and Project Planning.
  • Develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool, Workflow tool and SDK.
  • Configuring, customizing and providing technical support to corporate CRM systems. Creating plug-ins and workflows for integration. Integrated dynamics 365 with Microsoft Outlook.
  • Involved on project-based directives for client CRM environments. Conducted autonomous analysis of client business processes, software systems and databases.
  • Involved in Dynamics 365 data capture, integration, auditing, data mapping, importing data and creation of interfaces.
  • Customized forms and views for new modules to be added to existing MS Dynamics 365 system. Also implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).
  • Implemented AWS deployments in the organization. Executed processes for designing and configuration of software solutions as per client requirements.
  • Created a detailed project plan which includes tasks based on their priority. Provided CRM end client preparing for case and service managements for office staff. Assisted the group in essential testing and sending of the solution.
  • Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities. Also created Workflow based on requirements from Sales and Marketing department.
  • Worked on Business logic coding, testing and UI Design. Extensively worked in the MVC design pattern with Razor engine for the better website performance.
  • Built web pages that are more user-interactive using jQuery plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
  • Involved in design, development and support of charge code assignment using Microsoft Dynamics CRM 2013, SSRS, SQL server and SharePoint Server 2010.
  • Developed and did SharePoint Integration with Microsoft CRM to achieve specific client requirements.
  • Worked on Premise, Upgrading CRM 2015 into CRM 2016 On Premise.
  • Upgraded Dynamics 365 ver8.3 to latest version Dynamics 365 ver9.0 and fixed lots of upgrade issues
  • Develop interfaces and bridges using WCF SOAP/REST services between CRM 2016 and existing enterprise applications for accurate and secure data flow within the enterprise.
  • Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
  • Dynamics 365 Portals, custom dashboards
  • Discovered performance issue with plugins that run on every entity create, associate and disassociate and recommended registration for only the entities that need it.
  • Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services
  • Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, Ribbons and Entity Mappings
  • Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.

Environment: Dynamic CRM 2016, D365, Visual Studio 2013, C#. ASP.NET, MVC, SQL Server 2012, HTML, CSS, Java Script, jQuery, TFS, OData, Web Service, CRM deployment Manager, LINQ, XML, Re-sharper.

Confidential, Dallas, TX

Microsoft Dynamics CRM Consultant


  • Upgraded the CRM system starting from Microsoft Dynamics CRM 2015 till Dynamics CRM 2016 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
  • Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
  • Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
  • Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
  • Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
  • Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
  • Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, Confidential -SQL queries on SQL Server 2014, jQuery and AJAX on Visual studio 2013 IDE. Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
  • Created custom dashboard, make custom Ribbon button and configured sitemap utilizing Pragma toolkit. Suggested several security policies on different entities in the system to manage and execute proper access controls.
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
  • Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
  • Created Dashboards, Views, Reports, charts and all the security roles and users accordingly in the system based on roles. Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
  • Worked with CRM features like New Security Features, Enhanced Business Rules, Hierarchy Visualization.
  • Configure the Dynamics CRM application to meet the client’s requirements using the dynamics CRM customization tool, workflow tool or SDK.
  • Used TFS (Team Foundation Server) to Maintain version control of code during solution import & export. Suggested updates and methods relevant to system architecture components and changes through research.
  • Created and validated Views, User Controls, Models, View Models and Controllers using MVC5 Framework with Razor Syntax and Used jQuery for Client-Side Scripting.
  • Customized insurance solutions nationwide to both businesses and individuals involved Marketing campaign, sales automation and a strong Customer Support (case management) for their insurance claims business. Currently they have a legacy claim processing system, the idea is to automate this in CRM system and migrate all the data into the new system.

Environment: Microsoft Dynamics CRM 2015,2013, .NET Framework 4.5, C#.Net, ASP.NET, Visual studio 2013, CSS, HTML, Ribbon Editor Tool, MS CRM Developer Toolkit, Plugin Registration Tools, SQL Server 2014, SSIS, SSRS, Java script, jQuery, XML, Outlook 2013 and TFS

Confidential, Ames, Iowa

Microsoft Dynamics CRM Consultant


  • Development of Customized CRM XRM system for the Payers Market.
  • Created and Maintained documentation and conducted end user while implementing and supporting CRM system.
  • Translated Business Requirements Document (BRD’s) to functional specification documents.
  • Pre-sales calls with Account Executive.
  • Experience in XML technologies like DOM, XML Schema, DTD, XSLT, SOAP, WSDL, Web Services and WCF Services
  • White boarding business and use case scenarios.
  • Architect solutions based on the scenarios. Worked on XML files especially during editing the customization XML file with schema validation
  • Customized Dynamic CRM using CRM SDK tool with JavaScript.
  • Coordinate and assist with maintaining companywide data integrity for CRM systems as well as all related data feeds scanning functions and system reporting function ns
  • Created Project Plan for scheduling resources to pre-sales / POC solution.
  • Configured Microsoft CRM for demos.
  • Configured and Administered user accounts, profiles, roles and security.
  • Integrated SharePoint Document Management with CRM Application.

Environment: Microsoft Dynamics CRM 2013, C#.Net, JavaScript, SDK, IIS 7.0, HTML5, jQuery, Visual Studio 2010, SQL Server 2014/2012, .NET 4.0, SSRS reports.


Microsoft CRM Developer

  • Engaged stakeholders and drove end to end MS CRM implementations including design, development, configuration, deployment and operations.
  • Prepare project related documents like application portfolio, migration documents, User Manuals, update application's requirement document for change requests etc.
  • Worked on User Interface module design, development and testing.
  • Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#. Integrated with SSRS to support reporting, data analysis, and business planning.
  • Using Cascading Style Sheets CSS for styling web form UI controls.
  • Used ASP. Net validation controls for validating user input in the web forms.
  • Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business applications.
  • Reviewed SOWs, deliverables, provided valuable feedback and ensured they met company quality and standards.
  • Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing support, maintenance, performance, scalability, problem root cause discovery, timely resolution, responsiveness and delivery that met world class standards.
  • Advised in Project schedule creation helping estimate time and resource with appropriate skill set, critical task dependencies.
  • Integrated SharePoint and other web applications with MS CRM by using I Frameand MS CRMWeb Services.
  • Configured, customized Microsoft Dynamics application software multiple times to meet business needs.
  • Developed interfaces and bridges using WCF SOAP Services between and existing enterprise applications for accurate and secure data flow within the enterprise.
  • Collected existing infrastructure information including Active Directory, SQL server 2008 R2, Reporting Server instance for implementation of MS Dynamics system.
  • Built web pages that are more user-interactive using jQuery plugins, JavaScript and developed UI interface using HTML, Java Script, CSS.
  • Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
  • Upgraded the JavaScript code written on Account, Opportunity, Products, Order form to use the Latest Xrm.Page DOM of Microsoft Dynamics CRM. Also developed business objects using C# for various modules.
  • Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building Workflow and Dialogue processes, creating Entities, Attributes, Entity relationships, Views and Forms.
  • Secured Web application using authentication, authorization techniques like SQL Role Providers, Member Providers, and Impersonation.
  • Integrated and monitored SharePoint 2010 integration for document management under different site security settings.

Environment: Microsoft Dynamics CRM On-Premise, Visual Studio 2010, IIS 7.0, JavaScript, SQL Server 2008 R2, ASP.NET, HTML, CSS, C#, Visual Studio, Reports and Dashboards, SSRS and SSIS, XRM Toolbox.


.Net Developer


  • Involved in Design, Coding, Testing and Implementation of the application.
  • Design and develop the GUI, Business Logic Layer and Data Access Layer (DAL).
  • Involved in development of Web Forms, Classes using C#.NET that incorporates both N-tier architecture and database connectivity.
  • Created event driven Web Forms using ASP.NET and implemented form Validation.
  • Implemented the project using n-tier architecture with presentation tier (ASP.NET).
  • Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store the data in SQL Server 2005.
  • Used data controls like Data Grid, Data List, Data caching, Data Binding and Repeater controls throughout the application to display data in a customized format in the ASP.NET web pages.
  • Created Tables, Indexes and Relations using SQL Server 2005 and created Stored Procedures and triggers for automated operations.
  • Used Crystal reports to generate reports to the Middle Office, and Back Office users.
  • Used Visual Studio.NET debugger and ASP.NET trace functionality to debug the application.
Environment: .NET Framework 3.0/3.5, C#, ADO.NET, MVC, XML, Web services, HTML, SQL Server2005, IIS 6.0, Windows 2000, VSS, NUnit, Visual Studio2008, SQL Server 2008.

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