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Microsoft Dynamics Crm Developer/support Lead Resume



  • Over 7 years of experience in Developing business solutions using Microsoft Technologies like .NET, MS Dynamics CRM and SQL Server.
  • 5+ years of experience on Microsoft Dynamic CRM D365,4.0, 2011,2013, 2015 and 2016 Entity, Views, Web resources, Ribbon, Chart, configuration and customization, integration with Field Service, MS SharePoint 2010 and MS Outlook.
  • Involved in all the phases of end to end project life cycle with key requirements gathering solution designing, analysis, design discussions, configuration and customization, very advanced customizations, and Deployment.
  • Design and development of commercial applications using Visual Studio 2008/2012/2013, .NET, SQL Server 2008/2012 and other Microsoft Technologies.
  • Manage the customizations, extensions and integration of the CRM applications.
  • Expertise in client - side development using Scribe, ADX Portal, HTML, JavaScript, CSS, JQuery, AJAX, ARM, ADO.NET and ASP.NET.
  • Expertise in developing windows applications, web applications, windows services and web services in Microsoft Visual Studio.
  • Had experience in Installation, Configuration and Customizations in MS Dynamics CRM.
  • Hands on experience in agile and scrum methodologies along with project management systems.
  • Have good experience of SSRS (SQL Server Reporting Services) and SSIS (SQL Server Integration Services), Dashboard customization with complex charts built from SSRS.
  • Expertise in writing SSIS packages for migrating data to MS CRM Online from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
  • Proficient in designing and deploying Plug-in and Workflows in CRM to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
  • Experienced in Angular JS, JQuery, and JQuery UI for client-side programming.
  • Expertise in web technologies to develop data centric applications using C# and ASP.NET with MVC architecture and razor engine.
  • Managed the migration of clients from the Legacy systems over to the new Case Management System.
  • Performed daily tests in the new system under each client role: Enterprise Case Manager, Case Manager, Auditor, Administrator, Investigator, and Case Reviewer.
  • Experienced with SQL server 2005 & 2008, SQL, TSQL, stored procedures, Functions, Triggers, Backup and Restore.
  • Proficient in HTML, XML, CSS, JSON, ODATA, IIS 6.0/7.0.
  • Experience in Full cycle implementations and up-gradations in Dynamics CRM 4.0, 2011, 2013.


CRM Tools: Microsoft Dynamics CRM D365,2016,2015,2013,2011,4.0, SharePoint 2010

NET Technologies: MS Visual Studio 2010 & 2012, Eclipse, MS office

SQL Technologies: SQL Server Data Tools, WCF, WWF, SSRS, SSIS and SSAS

Other Technologies: Java Script, jQuery, XML, XAML, Fetch XML, HTML, CSS, PHP and ODATA.

Languages Known: C, C#, C++, ASP/ HTML (hand code), CSS, MS Visual Basic.Net

Operating Systems: Windows 8 /Windows 7/ Windows Vista/ Windows XP, Mac, MSDOS, PL/SQL(Oracle), Unix/Linux (Red Hat), and Roscoe.


Confidential, PA

Microsoft Dynamics CRM Developer/Support Lead


  • Develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool, Workflow tool and SDK.
  • Involved in requirements gathering, analysis, project planning and resolving.
  • Configure applications to meet client requirements using Microsoft Dynamics CRM 2016 & D365.
  • Working with business users to discuss the requirements, specifications of the application.
  • Using Agile Methodology approach in the application development.
  • Implement application validation, exceptional handling and logging component using MS Dynamic CRM.
  • Customize CRM tool as needs change and troubleshoot the system when problems arise.
  • Customize and develop Business Unit, Teams, Security Roles and assign to users.
  • Creating HTML, CSS and JavaScript resources to integrate into CRM website through CRM package.
  • Designing Admin & Normal forms in CRM website by adding sections, layouts and fields on them.
  • Provide CRM administration and operational support including user and security management, hierarchies, roles, lead import and management, view creation and administration.
  • Develop XML fetch query using C#.
  • Perform gap analysis between a client's requirements and the functionality within MS Dynamics CRM.
  • Validations on form fields are performed using jQuery.
  • Adding Plugins and written code to entity data creations, updates and validations using C#.
  • Developing Views/Partial Views for FileNet component using ASP.NET MVC.
  • Design business process and data flows between Microsoft Dynamic CRM application and other 3rd party application.
  • Help to perform data migration activities.
  • Collaboration with other software develops, business analysts. software architects and IT professionals to implement Microsoft Dynamics CRM solutions
  • Using third party web services and implementing authentication process in FileNet component.
  • Using TFS to manage, versioning the files and resources and Re­-Sharper to maintain coding standards.

Environment: Dynamic CRM 2016, Visual Studio 2013, C#.ASP.NET, MVC, SQL Server 2012, HTML, CSS, Java Script, jQuery, TFS, OData, Web Service, CRM deployment Manager, LINQ, XML, Re-sharper.

Confidential, Houston, TX.

Microsoft Dynamics CRM Developer .Net Developer


  • Involved in requirements gathering, analysis and project planning.
  • Imported contacts from existing application into MS Dynamics CRM Online
  • Customized MS Dynamics CRM 2013 application based on the business requirement
  • Created several client-side extensions using JavaScript, CSS and HTML.
  • Migration of data from Excel source to CRM using SSIS.
  • Developed helper classes using C-sharp (C#) to simplify ASP.NET MVC application.
  • Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
  • Installed ADX Studio Portals and configured the portal for CRM.
  • Leading the team for getting the development done and delivery to Quality Assurance.
  • Configuration of MS Dynamics CRM with Microsoft Outlook 2013.
  • Worked on setting up relationship between System & Custom entities
  • Used extensively JQuery & JavaScript for client-side validations and access data within the HTML controls.
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
  • Used Advanced Find feature of MS Dynamics CRM 2013 and created multiple views of System entities
  • Upgrading Dynamic CRM from 2013 to 2015.
  • Provided server requirements for CRM 2016 Online. Worked on business/functional and technical requirements.
  • Implemented CRM solution for BEI case management system based on the business requirement.
  • Design Master Page of Case Management as the Web Portal for the data entry using C#, ASP.NET, JQuery, Bootstrap, Handler.
  • Extended ASP.NET, VB.NET, MVC 3 application by creating Views, Controller actions and Model classes.
  • Developed a web based secure application using ASP.NET, MVC4, and MVP.
  • Developing and monitoring SSIS Packages, SSAS, and SSRS. Experience in generating reports using SQL Server Reporting Services and Crystal Reports.
  • Developed queries using TSQL statements, Views, user defined functions, stored procedures and triggers for inserting, updating and deleting (CRUD operations) the data into the relational tables and consumed them in entity ORM.

Environment: Microsoft Dynamics CRM 2011/2015, Visual Studio.NET 2015, JavaScript, SQL Server 2008/2012, ASP.NET, MVC4, MVP, VB.NET, MVC.

Confidential, San Mateo, CA.

Microsoft Dynamics CRM Developer


  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
  • Installed and configured MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
  • Discussed the requirements with end user and propose solutions to achieve business goals.
  • Have good experience on Service Modules for enhancing the system.
  • Had done Installation, Configuration and Customizations in MS Dynamics CRM 2013.
  • Customized system entities and custom entities to meet the business requirements.
  • Integrated MS Office Outlook 2013 with MS Dynamics CRM 2013.
  • Integrated and monitored SharePoint 2010 integration with MS Dynamics CRM 2013 for document management under different site security settings.
  • Created several plug-ins and workflows for enhancing the system and maintain data integrity.
  • Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
  • Used SSIS Import data into the system using multiple sources.
  • Used SSRS create reports in the system to provide accurate data for business decision making.
  • Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
  • Suggested several security policies on various entities in the system to manage and implement appropriate access controls.
  • Provided CRM end user training for case and service managements for department staff.
  • Develop plug-ins to synchronize/update payment details to CRM system.
  • Designed and developed ADX Portals and Microsoft portals for multiple clients.
  • Assisted the team in basic testing and deployment of the solution.

Environment: Visual Studio 2008/2005, Microsoft Dynamics CRM 2013, ADO.NET, C#, SQL Server 2005, XML, JavaScript, SSRS, SSIS and SOAP.


Microsoft Dynamics CRM Developer


  • Developed Interactive UI Screens using ASP.NET, CSS, HTML, JQuery and AJAX controls
  • Developed UI using JQuery and JSP for interactive cross browser functionality and complex user interface.
  • Created ETL packages with different data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and then loaded the data into destination tables by performing different kinds of transformations using SSIS/DTS packages.
  • Designed dataflow diagrams using Visio and documented every phase of design & development of Azure CXP Tools
  • Deployed the tools Microsoft Azure Cloud Service (PaaS, IaaS), and Web Apps.
  • Migrated the Azure CXP Tools to HTTPS based authentication using s
  • Improved application performance using Azure Search and SQL query optimization.
  • Implemented Corp, 2FA and Role based authentication mechanism in Azure CXP Tools which uses Microsoft Azure Active Directory and DSTS (Datacenter Security Token Service)
  • Created custom ASP.NET pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
  • Provided telephone support, guidance and assistance to MS Dynamics clients as required.
  • Integrated MS Dynamics CRM 2011 with MS Outlook 2007 and offer a consistent, familiar user interface.
  • Built web pages that are more user-interactive using JQuery plugins, JavaScript.
  • Extensively used User interface controls which use JQuery to validate client-side validation.
  • Attending daily Scrum and Stand-up meeting to follow up the technical use cases.
  • Strong ability to understand Business & System Requirement, Use Cases, Design, Architecture documents and well versed with RDBMS.
  • Document management with SharePoint integration.
  • Created User Defined Functions, Stored Procedures and Views using SQL Server 2012
  • Involved in integrating CRM with SharePoint for document and record management
  • Created MSCRM workflow/Dialog and Plug-in for customer, e-medical and other entities.
  • Implemented customization in customized entities and forms (Ribbon, Sitemap, Web Resources, Option set).

Environment: Visual Studio 2012, MS Dynamic CRM 2011/2013, SQL Server 2012, SSRS, C#, .NET 4.5, WCF, IIS8.0, SQL AZURE.


.Net Developer


  • Designed and Created Complex Reports using SSRS.
  • Wrote stored procedures using T-SQL in SQL Server 2005.
  • Involved in developing the application using ASP.Net for .Net Web forms and C#.
  • Participated in documentation, reviewed, analyzed and fixed existing code
  • Extensive use of collection objects like Dictionaries.
  • Used ADO.NET technology extensively for data retrieving, querying, storage and manipulation using LINQ. Statements, views, User Defined Functions, Stored Procedures for inserting/updating/Deleting the data into the relational tables
  • Use of secured web configuration methods like authentication, authorization and data validation.
  • Responsible for understanding complex soft switch platforms, applications and call flows associated with the SIP and VOIP.
  • Use of W3C web standards to ensure best cross-browser user experience.
  • Use of AGILE process for ensuring the quality of the application with a bi-weekly sprint
  • Use of JQUERY Ajax for handling user request.
  • Use of HTML5 & CSS3 standards for static content of the web page.
  • Use of VS Online for source control.
  • Use of Validation controls in the web pages.
  • Use of concepts of OOPS while working with related classes and methods.
  • Use of WCF Services to help application in importing data from another application.
  • Implemented Service Contract, Operation Contract and Data Contracts.

Environment: Microsoft .Net 3.5, C#, SQL Server 2005, VS Online, LINQ, ASP.NET, SSRS, Web forms, razor, JavaScript, AJAX, JQuery, VS 2012, Agile, WCF, SIP, VOIP

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