SUMMARY:

• Around 8+ years’ experience in design, development and implementation of software solutions including windows/console applications, and web application.
• Extensive involvement in all stages of software development life cycle (SDLC) including requirements, design, development, testing, implementation and support.
• Experience in creation of MS Dynamics CRM plug - in /Workflows, custom application, CRM web API, CRM customization, SSRS Reports.
• Experience in CRM Forms, Entity Customizations and configuration, Form scripting using JavaScript, Registering, Deploying and debugging plug-ins, plug-in development, RESTFUL Web Services.
• Worked on Microsoft Dynamics 365/2016/2015/2013/2011.
• Experience in .NET Framework 4.5/4.0/3.5 using ASP.Net, C#.Net, ADO.net, LINQ and MVC
• Experience in implementing Windows Communication Foundation (WCF) services.
• Experience in JavaScript, JQuery and AJAX.
• Good Expertise working with SQL Server 2005/2008/2008 R2/2012.
• Possess in-depth knowledge in RDBMS concepts, with technologies such as Stored Procedures, Views, Triggers, Transact SQL, Functions, views, user defined functions, indexing database backup and restore.
• Experience on designing and developing reports using SSRS, as well as integration with ASP.Net for web-based reporting.
• Expert in designing ETL using SQL Server Integration Services (SSIS).
• Experience on messaging technologies like XML, XSLT, and XSD.
• Experience on using Web Services like SOAP, REST, and WSDL.
• Excellent analytical and programming abilities in using technology to create elegant, flexible and maintainable solutions for complex development problems.
• Experience working in Agile development environment.
• Maintained existing applications in terms of bug fixing, code review and enhancements.
• Proven ability to lead and manage complete project life cycles both individually and in a team.

TECHNICAL SKILLS:

CRM: Microsoft Dynamics CRM

.Net Technologies: Visual Studio .NET Framework, C#.NET, ASP.NET, MVC, WCF.

Web Technologies: Entity Framework, LINQ, XML, HTML, SOAP, WSDL, CSS, JSON, JavaScript, AJAX

ETL: SSIS (SQL Server Integration Services)

Ticketing Tools: JIRA.

Databases: MS-SQL Server, Oracle

Other tools: RIBBON Work Bench, XRM Toolbox

Reporting tools: SSRS(SQL Server Reporting Services)

Web Servers: IIS

Versioning: Team Foundation Server (TFS)

PROFESSIONAL EXPERIENCE:

Confidential, Indianapolis, IN

MS Dynamics CRM Developer

Responsibilities:

• Involved in requirements gathering, analysis and project planning.
• Creations of Documents like Functional Requirement Specification, High Level Design, Low Level Design, and Unit test Document, Change Control Documents, and Release Checklist.
• Installation of CRM for different environments like Development, Staging, Production.
• Worked with business analysts, MS Dynamics CRM support analysts and users to evolve MS Dynamics CRM features and functionality.
• Involved in upgrading CRM 2016 to Dynamics 365.
• Experienced 365 features like Editable grids, Visual process designer, Mobile offline API, etc.
• Understanding Customer Requirements and doing Gap-Fit analysis with respect to Microsoft Dynamics CRM 2016.
• Created several client-side extensions using JavaScript, CSS and HTML.
• Developed Plug-ins, Custom Workflow Activities, consumed MS Dynamics CRM Web Services using CRM SDK and configured the integration of MS Dynamics CRM with existing Website.
• Created custom entities and attributes to meet business requirements.
• Experience in creating relationships b/w custom entities.
• Customized system components such as forms, views, entities, attributes, relationships, and entity mappings according to entities in real estate domain.
• Consumed and exposed Dynamics CRM APIs for custom API development.
• Used OOTB export functionality, SSIS and scribe.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS) to provide data for demand planning and opportunity management.
• Providing technical Microsoft Dynamics CRM platform delivery expertise on client engagements
• Integrated with SSRS to support reporting, data analysis, and business planning.
• Document management with SharePoint integration.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Created and maintained documentation for entity data mapping.

Confidential, Washington, DC

Scrum Master

Responsibilities:

• Worked with the business users and stakeholders in identifying and documenting User Stories.
• Coordinated with the Project Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog, created and documented acceptance criteria, estimation, and prioritization for product releases
• Coordinated the Scrum Team in Daily Scrum Meetings, Sprint Planning Meetings, Sprint Review Meetings, Sprint Retrospective Meetings and Backlog Grooming meetings.
• Coordinated with the Product Owner in identifying and prioritizing user stories to identify those that would make up the Product Backlog; created and documented acceptance criteria, estimation.
• Acted as a liaison between the business users and IT team by planning, organizing and leading the analysis of intricate business problems
• Create status updates reports for the sponsors, main stakeholders or department lead
• Partnered with software and system engineers to design, deploy, and maintain development/ staging/production environments in contractor and government data centers, including classified environments.
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Assisted with internal and external communication, improved transparency, and radiated information
• Built relationship with Product owner and other stake holders to facilitate team's interaction with them
• Continuously learned Agile/Scrum techniques and share findings with the team.
• Maintained relationships with key communication stakeholders and partners.
• Helped team to solve problems rather than provide solutions.
• Determined the workload of each member during each sprint so that maximum features are develop as early as possible
• Tracked project performance, specifically to analyze the successful completion of short and long-term goals.
• Reported impediments and recommended solutions to management.
• Worked closely with SAFe team to gain working knowledge of SAFe and Agile Release Train.
• Conducted weekly status meetings, and wrote weekly reports.
• Documented all the issues and deficiencies with the Salesforce features and recommended fixes
• Worked closely with the developer to ensure that all the issues were addressed and to customize Salesforce.
• Met with customer to determine relevant features and prioritize release.
• Planned and reviewed new features in sandbox with select users and super-users to make sure that all the features where functioning according to the requirements.
• Interfaced with the stakeholders to inform them of the progress.
• Demoed of the new product and trained employees.

Confidential, Burr Ridge, IL

MS Dynamics CRM Developer

Responsibilities:

• Working with Business Analyst to understand requirement and convert them into technical requirements & document them into JIRA.
• Involved in Online Implementations for Dynamics CRM 2016.
• Involved in Microsoft Dynamic CRM 2016 Customization and Configuration.
• Created custom workflows and plugins, based on requirement.
• Responsible for implementing a solution framework to host console applications.
• Implemented console applications to import data from file.
• Implemented console application to import data by calling a web service.
• Implemented several one-time batches for bug fixing.
• APIs documentation in terms of WSDL/WDSL and mock responses through SOAP UI tool.
• Implemented a solution framework to host Web Services reading data from and writing to MS Dynamics CRM.
• Designed and developed SOAP based service.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.
• Used Team Foundation Service (TFS) for version control.

Environment: MS Dynamic 2016/365, .Net Framework 4.5.2, Visual Studio 2013, C#, Web Services, JavaScript, SOAP Web Service.

Confidential, Blue bell, PA

MS Dynamics CRM Developer

Responsibilities:

• Involved in Online Implementations for Dynamics CRM 2016.

• Customized Sales module including leads, accounts, contacts, opportunities and related custom entities according to the business process.
• Implementing CRM Customizations and configurations.
• Customized Workflows and Plug-in for automated processes, based on requirement from sales and marketing department to increase visibility and efficiency.
• Used SSIS Import data into the system using multiple sources.
• Designed several client-side extensions using JavaScript, CSS3and HTML5.
• Implemented field level security on the CRM forms.
• Extensively involved in developing components for Business and Data tier using C#, ADO.Net, LINQ.
• Migrated from Dynamics CRM 2013 to Dynamics CRM 2016.
• Managing the Deployments in a Global Environment for Customer Care and Sales Support.
• Data Moves across Org’s and Environments.
• Configured CRM settings to adapt security policies within different environments using security roles.

Environment: MS Dynamic 2013/2016, .Net Framework, Visual Studio, C#, ADO.Net, LINQ, SSIS, SSRS, HTML5, CSS3, REST, SOAP Web Services, JavaScript.

Confidential

MS Dynamics CRM Implementation Consultant/Developer

Responsibilities:

• Involved in requirements gathering, analysis and project planning.
• Expertise in the Service, Sales, Marketing Dynamics CRM Modules.
• Involved in On-Premise Implementations.
• Implementing CRM/XRM Customizations and configurations.
• Microsoft SharePoint Integrations.
• Custom Microsoft .NET Application Development to build tools and plugins.
• Plugin and workflow development.
• Managing the Deployments in all the Environments.
• Data Imports and Exports across Environments.
• Custom SQL BI Development using SSRS.
• Integration with account management system and Dynamics CRM using SSIS Integration Toolkit by Kingsway Soft.
• Created and customize reports in the system by using SQL Server Reporting Services (SSRS).
• Established strict SDLC practices to ensure that every business requirement was met with quality and known accountability.

Environment: MS Dynamic, .Net Framework, Visual Studio, C#, ADO.Net, LINQ, HTML5, CSS3, SSIS, SSRS, REST, SOAP Web Services, JavaScript.

Confidential

.Net Developer

Responsibilities:

• Performed design, application development and deployment within the .NET architecture based on programming guidelines/standards.
• Interacted with users to understand the business flow and gather their business requirements.
• Designed and developed Web Pages using ASP.NET Controls, C#, CSS, AJAX and HTML to facilitate the client and their customers.
• Used AGILE methodology to implement the application.
• Involved in development of MVC 4.0 for client server interaction.
• Created and optimized views for user interactions using objects of HTML Helper class, Custom Helpers and JavaScript/jQuery.
• Worked on C#.NET security features such as Authentication and Authorization.
• Involved in developing WCF Web Service, Silverlight using SOAP/HTTP to communicate with legacy systems.
• Involved in writing database objects like Stored Procedures, User defined functions in the data access layer.
• Developed data access layer which supports connections to multiple databases, using Entity Framework API of ADO.NET for both the Customer and Agent applications.
• Utilized LINQ to Entity technology in Data Access Layer for data retrieving, querying, storage and manipulation.
• Used front end web development tools like AJAX, CSS, JavaScript, DHTML, and jQuery.
• Created SQL Server Reports using SSRS.
• Involved in deploying the application on the IIS server.
• Involved in Unit and Functional testing using NUnit.
• Explored various performance related issues and worked to increase the performance by handling various bug fixes and exceptions.
• Used Team Foundation Service (TFS) for version control.

Environment: ASP.NET 4.0, MVC, C#, Visual Studio 2012, ADO.NET, CSS 3.0, JavaScript, HTML, SOAP, WCF, SQL, TFS, NUnit, Enterprise Architect, SoapUI, XML/XSL, jQuery, Bootstrap.