PROFESSIONAL SUMMARY:

• 7+ Years of experience in IT service industry mostly involved in Analysis, Design and Development of Microsoft Dynamics CRM Solutions.
• Good experience in Sales, Marketing, Service, Field Service & Contract Modules of Microsoft Dynamics CRM.
• Expertise in Customization, Configuration and Integration of Microsoft CRM.
• Good experience in Software Development Lifecycle (SDLC) using various software development methodologies.
• Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships & Relationship Behaviours.
• Good functional knowledge on core business processes such as Finance, Sales, Purchase, Retail and Manufacturing.
• Experience in using Plugin Registration Tool to register Plugin & Custom Workflow Activities in CRM
• Good experience in developing of custom WCF web service, dialog - based plug-in, workflow and integrating custom web pages into CRM.
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Experience in documentation of functional requirements and design of CRM based on business processes of the client organization.
• Good experience in Administering CRM by performing tasks like, enabling/disabling users in Active Directory and CRM, monitoring asynchronous tasks and data import jobs in CRM.
• Expertise in designing, developing and deploying CRM/XRM applications to meet business process flow requirements, including Sales, marketing, customer services support, using CRM SDK and C#.NET.
• Experienced in Azure, WCF, CRM SDK, Developer Plug-in and custom workflow, .NET Framework and Window Forms using ASP.NET, ADO.NET, VB.NET, C#, Web Services.
• Experience using MVC framework in the browser, developing event driven applications, building components using Ajax, jQuery, Object Oriented(OO) JavaScript, JSON and XML.
• Experience in preparing functional requirement document (FRD), functional design documents (FDD), Functional flow charts, Data migration, Fit-Gap Analysis & User manuals.
• Experience in Installing, maintaining and support AppDynamics Pro and AppDynamics for Databases which consists of three environments.
• Experience in developing Web/Windows applications using ADO.net, ASP.net, C#, SQL Server.
• Hands on experience with Web Development skills like HTML, XML, JQuery, JavaScript, and Visual Studio.
• Implemented code version maintenance/tracking using Microsoft Team Foundation Server (TFS), CRM Solutions.
• Experience in maintaining the Source code using Team Foundation Server (TFS) in a multi developer environment.
• Experience on Microsoft Azure cloud and integrated it with Dynamics 365 cloud.
• Good experience in T-SQL in SQL Server 2008 with creating Tables, Stored Procedures, Views, Triggers and User Defined Functions (UDFs).
• Good experience in SSIS and SSRS, Dashboard customization with charts built from SSRS.
• Experience in solution management and deployment in Dynamics CRM.
• Experience in working with supporting ETL and portal development tools such as Scribe, ADX Studio, good working knowledge in front end languages such as Java Script, Angular JS, and HTML Knowledge, Skills, and Requirements.
• Design and development of commercial applications using MS Visio, Visual Studio, .NET, SQL Server and another Microsoft Technologies.
• Experience in Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and Custom application development.
• Good experience in using reporting tools like Crystal Reports, SSRS and Dashboards.
• Hands on experience in SharePoint and Outlook integration with Dynamics CRM.
• Hands on experience in configuring and maintaining Defect Tracking system and preparing project reports for end-to-end testing using tools like QC/ALM and JIRA.
• Experience in both Manual and Automated Testing.
• Possess a very strong understanding of fundamentals for various programming languages.
• Have excellent analytical, communication and interpersonal skills

TECHNICAL SKILLS:

.Net Technologies: .Net Framework 4.5/3.5/3.0/2.0 , Classic ASP, ASP.NET CORE 1.1/2.0, ADO.NET, ASP.NET 4.5, C#.NET, AJAX Extensions, AJAX Control Toolkit, XML Web Services, LINQ, WPF, MVVM, WCF, WWF, Silverlight 2/3/4, Expression Blend, MVC 5, IOS SDK

Languages: C, C++, C#, VB.Net, VB

IDE: Visual Studio.Net 2012/2010/2008/2005/2003

Web Technologies: AJAX, JavaScript, VBScript, HTML 5, XHTML, DHTML, Flash, XML, XSLT, XAML, CSS 3, ASP, Knockout JS, Angular JS 1.5/1.6, Angular 5/4/2

Application Servers: IIS6.0, IIS5.x with .NET Framework, Microsoft Office SharePoint Server 2007.

Databases: SQL Server 2000/2005/2008 , Microsoft Azure, Oracle 10g, MS Access, SQL, MySQL, T-SQL, PL/SQL

ERP/CRM Applications: Dynamics CRM 2011, CRM 2013, CRM 2015and CRM 2016.

Operating Systems: Windows 7, Windows Vista/XP/2003, Macintosh OS X, UNIX, Linux 6.2/7.0.

Modeling Tools: UML, MS Visio 2000, Long View Trading

Version Control Tools: Visual Source Safe (VSS) 2005, Subversion, Team Foundation Server 2010/2008

Testing Tools: N-Unit, Jasmine, Cucumber, Karma

PROFESSIONAL EXPERIENCE:

Confidential, Lombard, IL

Sr Microsoft Dynamics CRM Consultant

Responsibilities:

• Involved in all phases of Designing, developing and testing end-to-end MS Dynamics CRM applications encompassing user interfaces, application logic, and data modeling.
• Working with business users and gathering business requirements, analyzing the requirements by using Fit -Gap analysis and documentation the Functional Requirements Document (FRD).
• Develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool, Workflow tool and SDK.
• Working with developing team to develop application solutions to meet client needs using the Microsoft Dynamic CRM customization Tool, Workflow tool and SDK.
• Configuring, customizing and providing technical support to corporate CRM systems. Creating plug-ins and workflows for integration. Integrated dynamics 365 with Microsoft Outlook.
• Provided training and ongoing support for customers in report building, data quality and new integrations.
• Involved on project-based directives for client CRM environments. Conducted autonomous analysis of client business processes, software systems and databases.
• Good experience in Customizing forms and views for new modules to be added to existing MS Dynamics 365 system. Also implemented customization in customized entities and forms.
• Hands on Experience in Dynamics AX application installation/configuration and Application support and Administration.
• Created a detailed project plan which includes tasks based on their priority. Provided CRM end client preparing for case and service managements for office staff. Assisted the group in essential testing and sending of the solution.
• Created several plug-ins and workflows for upgrading the system and maintaining data integrity for client and other entities. Also created Workflow based on requirements from Sales and Marketing department.
• Worked on Business logic coding, testing and UI Design. Extensively worked in the MVC design pattern with Razor engine for the better website performance.
• Built web pages that are more user-interactive using j Query plug-in, JavaScript. Experience in working with Microsoft Azure cloud.
• Involved in Working with customization in USD framework for MS-CRM which augments data from different entities in CRM and provide integrated view to the user.
• Configured Azure cloud for integration with CRM.
• Involved in design, development and support of charge code assignment using Microsoft Dynamics CRM 2013, SSRS, SQL server and SharePoint Server 2010.
• Developed and did SharePoint Integration with Microsoft CRM to achieve specific client requirements.
• Worked on Premise, Upgrading CRM 2015 into CRM 2016 On Premise.
• Upgraded Dynamics 365 ver8.3 to latest version Dynamics 365 ver9.0 and fixed lots of upgrade issues
• Developed interfaces and bridges using WCF SOAP Services between MS Dynamics CRM 2016 and existing enterprise applications for accurate and secure data flow within the enterprise.
• Hands on experience in troubleshooting the issues in USD application.
• Created configurations in USD to group entities, and assign them to the users to ensure that they can access only the entities in the assigned configuration.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Dynamics 365 Portals, custom dashboards.
• Good experience in release Management and Build Automation with VSTS.
• Developed automation scripts using PowerShell, supporting multiple hosts and VMs for Azure cloud deployments.
• Migration of data from Excel source to CRM using SSIS.
• Customized Dashboards based on the custom reports, charts and performed unit testing including both automated and manual testing.
• Coordination with offshore team, to educate the development requirements.
• Discovered performance issue with plugins that run on every entity create, associate and disassociate and recommended registration for only the entities that need it.
• Implemented code version maintenance/tracking using Microsoft Team Foundation Server (TFS)
• Developed Plug-ins in Dynamics 365, 2016 & 2015 to facilitate complex business rules and validate data, create events and automate marketing services.
• Used MS Dynamics CRM Customization tools to customize system components such as Forms, Views, Entities, Attributes, Relationships, Ribbons and Entity Mappings
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.

Environment: Dynamic CRM 2016, D365, Visual Studio 2013, C#.ASP.NET, Azure, MVC, SQL Server 2012, HTML, CSS, Java Script, jQuery, TFS, OData, Web Service, CRM deployment Manager, LINQ, XML, Re-sharper.

Confidential, San Diego, CA

Microsoft Dynamics CRM Consultant

Responsibilities:

• Involved in Full life cycle implementation.
• Collaborate with customers to understand their business requirements.
• Involved in analyzing the Business Process, Requirements gathering and Project Planning.
• Upgraded the CRM system starting from Microsoft Dynamics CRM 2015 till Dynamics CRM 2016 and actively involved in each stage of upgrade process.
• Designed, developed and test end-to-end MS Dynamics CRM applications encompassing user interfaces, application logic, and data modeling.
• Worked on improving and customizing the current CRM instance by use of Custom plug-ins, Web services, and Web forms.
• Involved in Creating, maintaining documentation and conducted end user training while implementing and support CRM system.
• Build Reports from scratch and also did customizations according to the client requirement
• Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements.
• Created a detailed project plan which includes tasks based on their priority.
• Built web pages that are more user-interactive using JavaScript
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Having hands on experience with ADX Portal and Microsoft Dynamics CRM Portal.
• Compared the differences between the 2009, 2012R2 & R3 and D365 forms and prepared the comparison document.
• Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
• Configured Azure cloud for integration with CRM.
• Experience in working with Microsoft Azure cloud.
• Involved in using TFS to track the UAT and Production Issues.
• Created custom dashboard, make custom Ribbon button and configured sitemap utilizing Pragma toolkit.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration.
• Developed multiple HTML pages and deployed in MSCRM as Web Resources.
• Worked on Dashboards, Views, Reports, Pie charts, security roles and users accordingly in the system based on roles.
• Suggested several security policies on different entities in the system to manage and execute proper access controls.
• Extensively worked with CRM features like New Security Features, Hierarchy Visualization and Enhanced Business Rules.
• Configured the Dynamics CRM application to meet the client’s requirements using the dynamics CRM customization tool, workflow tool or SDK.
• Worked with API in .NET Framework.
• Collaborated on cross-team and cross-product Technical/Functional issues by working with resources from other teams as needed to resolve customer issues.
• Customized insurance solutions nationwide to both businesses and individuals involved Marketing campaign, sales automation and a strong Customer Support (case management) for their insurance claims business. Currently they have a legacy claim processing system, the idea is to automate this in CRM system and migrate all the data into the new system.

Environment: Microsoft Dynamics CRM 2015,2013, .NET Framework 4.5, C#.Net, ASP.NET, Visual studio 2013, CSS, HTML, Ribbon Editor Tool, Azure, MS CRM Developer Toolkit, Plugin Registration Tools, SQL Server 2014, SSIS, SSRS, Java script, jQuery, XML, Outlook 2013 and TFS

Confidential, Dallas TX

Microsoft Dynamics CRM Consultant

Responsibilities:

• Development of Customized CRM XRM system for the Payers Market.
• Involved in design and development of on-premise application using Microsoft Dynamics CRM 2013, SDK, Java script, VS 2012,C#, ASP.NET and Microsoft SQL Server 2012
• Created and Maintained documentation and conducted end user training while implementing and supporting CRM system.
• Translated Business Requirements Document (BRD’s) to functional specification documents.
• Used to throw custom Business Process Flows errors to cancel user transaction.
• Worked on Microsoft Dynamic CRM 2013 Customization and Configuration.
• Pre-sales calls with Account Executive.
• Experience in XML technologies like DOM, XML Schema, DTD, XSLT, SOAP, WSDL, Web Services and WCF Services
• Implemented Custom Settings entity to store and retrieved environment specific settings values during various development activities in C# Plugins, Custom Workflows and JavaScript using SDK assemblies.
• White boarding business and use case scenarios.
• Architect solutions based on the scenarios. Worked on XML files especially during editing the customization XML file with schema validation
• Customized Dynamic CRM using CRM SDK tool with JavaScript.
• Coordinate and assist with maintaining companywide data integrity for CRM systems as well as all related data feeds scanning functions and system reporting function ns
• Created Project Plan for scheduling resources to pre-sales / POC solution.
• Configured Microsoft CRM for demos.
• Configured and Administered user accounts, profiles, roles and security.
• Integrated SharePoint Document Management with CRM Application.

Environment: Microsoft Dynamics CRM 2013, C#.Net, JavaScript, SDK, IIS 7.0, HTML5, jQuery, Visual Studio 2010, SQL Server 2014/2012, .NET 4.0, SSRS reports.

Confidential, CA,

Microsoft CRM Developer

Responsibilities:

• Involved in Development, Unit testing and Integration testing most of the critical modules in this project
• Prepare project related documents like application portfolio, migration documents, User Manuals, update application's requirement document for change requests etc.
• Worked on workflows, Plugins, Web resources, Business Rules, Business process flows and form Customizations extensively.
• Worked on User Interface module design, development and testing.
• Developed Custom reports using Microsoft reporting services (SSRS), also involved in development of complex reports using C#. Integrated with SSRS to support reporting, data analysis, and business planning.
• Used ASP. Net validation controls for validating user input in the web forms.
• Developed SSRS reports, plug-ins, custom work flows, actions used for integration CRM with other business applications.
• Customized and designed various Entities, Relationships and Workflows based on business requirements.
• Created Custom workflows to calculate probability weighted revenue.
• Relocation of data from Excel Source to CRM using SSIS component of Kingsway Soft.
• Responsible for overall health of Microsoft Dynamics CRM projects and several elements including ongoing support, maintenance, performance, scalability, problem root cause discovery, timely resolution, responsiveness and delivery that met world class standards.
• Integrated SharePoint and other web applications with MS CRM by using I Frameand MS CRMWeb Services.
• Implemented User Interface in Model-View-Controller architecture, which accomplishes a tight and neat coordination of Java Script, XML and HTML
• Assisted the team in basic automated testing and deployment of the solution.
• Worked on setting up relationship between system & Custom entities.
• Built web pages that are more user-interactive using jQuery plugins, JavaScript and developed UI interface using HTML, Java Script, CSS.
• Created custom asp.net pages and configured forms and views for new modules to be added to MS Dynamics CRM system.
• Secured Web application using authentication, authorization techniques like SQL Role Providers, Member Providers, and Impersonation.
• Integrated and monitored SharePoint 2010 integration for document management under different site security settings.

Environment: Microsoft Dynamics CRM On-Premise, Visual Studio 2010, IIS 7.0, JavaScript, SQL Server 2008 R2, ASP.NET, HTML, CSS, C#, Visual Studio, Reports and Dashboards, SSRS and SSIS, XRM Toolbox.

Confidential

.Net Developer

Responsibilities:

• Involved in Design, Coding, Testing and Implementation of the application.
• Design and develop the GUI, Business Logic Layer and Data Access Layer (DAL).
• Involved in development of Web Forms, Classes using C#.NET that incorporates both N-tier architecture and database connectivity.
• Created event driven Web Forms using ASP.NET and implemented form Validation.
• Implemented the project using n-tier architecture with presentation tier (ASP.NET).
• Used ADO.NET Connection, Command, Datasets, Data Adapter, Data Reader and XML to retrieve and store the data in SQL Server 2005.
• Used data controls like Data Grid, Data List, Data caching, Data Binding and Repeater controls throughout the application to display data in a customized format in the ASP.NET web pages.
• Created Tables, Indexes and Relations using SQL Server 2005 and created Stored Procedures and triggers for automated operations.
• Used Crystal reports to generate reports to the Middle Office, and Back Office users.
• Used Visual Studio.NET debugger and ASP.NET trace functionality to debug the application.

Environment: .NET Framework 3.0/3.5, C#, ADO.NET, MVC, XML, Web services, HTML, SQL Server2005, IIS 6.0, Windows 2000, VSS, NUnit, Visual Studio2008, SQL Server 2008.