EXPERIENCE SUMMARY:

• I have around twelve plus years of total IT experience with expertise in software design, development, programming and debugging of commercial applications using Visual Studio 2010/2012/2013/2015/2017 , .NET, SQL Server and other Confidential Technologies.
• I have a certification in Confidential Dynamics CRM 4.0 and a strong working experience in MS Dynamics CRM 2011 and 2015/2016/365 Online.
• I hold a bachelor’s degree in Electronics & Communication engineering from a reputed university and a higher diploma in software engineering.
• My role and responsibilities in the industry can be summarized below:
• Analyze and monitor all stages of software development life cycle.
• Participate in determining, analyzing and translating business needs into functional requirements.
• Manage the customizations, extensions and integration of the CRM applications.
• Expertise in developing, debugging and deploying plug - ins, custom workflow activities and java script extensions for MS Dynamics CRM 2011/2015/2016/365 online .
• Expertise in the use of web services and interacting with MS CRM database through the use of web service methods using SDK.
• Customize, create and implement reports using SSRS.
• Perform various operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within the CRM across various entities.
• Specialize in design, develop and deploy customized web-based solutions for MS Dynamics CRM, with emphasis on programming in ASP.net, C#, VB.NET, SQL Server 2005- 2008 R2.
• Strong knowledge and experience of Confidential Dynamics CRM functionalities and business process analyst.
• Team player as when working with multitasking, problem solving and time sensitivity.
• Excellent communication, negotiation, convincing and listening skills.
• Efficient planning, coordinating, controlling and decision-making skills.
• Participate in requirements gathering and definition.
• Participate in on-call and emergency support of production systems and services.
• Participate and drive proof of concept evaluations on new technologies.

TECHNICAL SKILLS:

Internet Technologies: ASP.net, ASP, HTML, HTML5, CSS, XML, IIS, AJAX.

RDBMS: SQL Server 2000 - 2005,2008, 2008 R2, 2012, MS-Access

Operating System: MS-Windows server 2000/2003/2008 R2/2012 Windows XP/Vista/Windows 7/Windows 8/Windows 10.

Languages: C#, VB.NET, VB, JavaScript, JQuery.

PC Software: MS Office, Visio, Project, Crystal Reports, Confidential CRM 3.0, MS CRM 4.0, MS CRM 2011, MS CRM 2013/ 2015/2016/365 online, MS CRM 2015/2016, SQL Reporting Service(SSRS),SSIS, Scribe, TFS, VSTS Visual Studio 2010/2012/2013/2015/2017 .

EXPERIENCE/ PROJECT DETAIL:

Confidential, MN

Environment: MS Dynamics CRM 2016 on Premise, C#, Visual Studio 2012/2013/2017 , TFS, SQL Server 2008 R2 and higher, SSIS, Reporting Service, VSTS JavaScript, HTML, XML, Web Services.

Responsibilities:

• Designed and developed complex SSIS packages to migrate users data from external systems into the CRM .
• These ETL packages also perform various other operations on the user data like adding and removing roles, Managers, Business units to the users.
• If the employee leaves the bank the ETL would disable the user in the CRM and at the same time new employee would be added as a user in the CRM.
• Analysed, customized developed and implemented reports using SSRS.
• Created and Customized the CRM Entities, forms, workflows, mappings, attributes etc. using its out of the box features.
• Implemented new business rules and business process flows and also converted some existing JavaScript functionalities in to business rules.

Confidential

Environment: MS Dynamics CRM 365 Online, C#, Visual Studio 2012/2013/2017 , TFS,VSTS JavaScript, HTML, XML, Web Services.

Responsibilities:

• Extensively worked on plug-in and custom workflow development. Designed, developed and debugged plugins to achieve automation.
• Extensively worked on SSIS packages that were used to migrate data from the external legacy system using Kingswaysoft.
• Analysed and created mapping documents that provided the field mapping information between legacy database and CRM/ AX entities.
• Implementing complex SSIS packages to migrate data from Datawarehouse legacy system into the CRM and AX entities.
• Created and Customized the CRM Entities, forms, workflows, mappings, attributes etc. using its out of the box features.
• Implemented new business rules and business process flows and also converted some existing JavaScript functionalities in to business rules.
• Design and documented the user stories for plugin development and general customizations.

Confidential, MN

Environment: MS Dynamics CRM 365 Online, C#, Visual Studio 2012/2013/2017 , TFS,VSTS JavaScript, HTML, XML, Web Services.

Responsibilities:

• Extensively worked on plug-in development. Designed, developed and debugged plugins to facilitate the automation of asset tracking and servicing.
• Created and Customized the CRM Entities, forms, workflows, mappings, attributes etc. using its out of the box features.
• Wrote JavaScript to customize system. Implemented business rules using JavaScript and knockout to customise the system.
• Partly worked on USD customizations.
• Did the ribbon customizations and sitemap editing for the CRM entities.
• Documented and designed the user stories for plugin development and general customizations.

Confidential, New Jersey

Environment: Windows Server 2008 R2, Windows Server 2012 R2 MS Dynamics CRM 2011/2015, IIS 6.0, C#, Visual Studio 2012/2013 SQL Server 2008 R2 and higher, TFS, JavaScript, HTML, XML, Web Services.

Responsibilities:

• Extensively created, debugged and deployed various plugin’s and custom workflows that incorporated the business logic into the Application.
• Created and Customized the CRM Entities, forms, workflows, mappings, attributes etc. using its out of the box features.
• Installation, deployment and trouble shooting of CRM solutions on different servers/environments.
• Implemented new business rules and business process flows and also converted some existing JavaScript functionalities in to business rules.
• Customized and designed CRM reports to specific business requirements need by using SQL Reporting Services.
• Customized created and implemented reports using SSRS.
• Created new stored procedures and views, and also updated the existing ones.
• Used scribe to import bulk data in to CRM.
• Document the deployment procedures and deploy the CRM solutions and web pages on IIS.
• Analyse, determine and document the client requirements and translating business needs into functional specifications.

Confidential, Des Moines, IA

Environment: Windows Server 2008 R2, Windows Server 2012 R2 MS Dynamics CRM 2011/2015, IIS 6.0, C#, Visual Studio 2012/2013 SQL Server 2008 R2 and higher, TFS, VSTS,JavaScript, HTML, XML, Web Services.

Responsibilities:

• Analyse, determine and document the client requirements and translating business needs into functional specifications using Agile methodology.
• Write the Assessment reports and provide estimates after requirement gathering.
• Write the design documents based on the inputs received after discussions and meetings with the client.
• Developed custom ASPX pages using C# to extend functionality and meet client requirements.
• Extensively created, debugged and deployed various plugin’s that incorporated the business logic into the Application.
• Designed and developed web pages for WFE and integrated them with CRM using SDK.
• Used Web Service to interact with data from the CRM system.
• Customized the CRM Entities, forms, workflows mappings etc. using its out of the box features.
• Document the deployment procedures and deploy the CRM solutions and web pages on IIS.

Confidential, St Paul, MN

Environment: Windows Server 2008 R2, MS Dynamics CRM 2011, IIS 6.0, C#, SQL Server 2008 R2 and higher, AJAX, JavaScript, JSon/JQuery, HTML, XML, SSIS, Reporting Service, Web Services.

Lead developer and Architect

Responsibilities:

• Extensively used JavaScript /JQuery to control validations and front-end functionalities business rules etc.
• Made use of OData Calls with support from JSON and REST architecture to retrieve data from the server and manipulate the data according to business specifications.
• I wrote, debugged and deployed various plug-in’s and Custom workflow activities that incorporated the business logic into the Application.
• Analysed and modified SSIS packages that were used to migrate the data from the external system.
• Designed and developed HTML web resources and integrated them with CRM using SDK.
• Participate in determining, analysing and translating business needs into functional requirements.
• Planning, coordinating, controlling and involved in critical decision-making.

Confidential, Des Moines, IA

Environment: Windows Server 2008 R2, MS Dynamics CRM 2011, IIS 6.0, C#, SQL Server 2008 R2 and higher, AJAX, JavaScript, JSon/JQuery, HTML, XML, Web Services.

Lead developer

Responsibilities:

• Managed and controlled the functionalities and validations of entity controls through Java script.
• Retrieved and updated data in the MS CRM platform by making use of OData protocol through JSON and REST architecture.
• Extensively created, debugged and deployed various plug-in’s that incorporated the business logic into the Application.
• Designed and developed web pages and integrated them with CRM using SDK.
• Function as an off hour’s escalation point of contact in case of unplanned events.
• Planning, coordinating, controlling and involved in critical decision-making.

Confidential, Des Moines, IA

Environment: Windows Server 2008 R2, MS Dynamics CRM 2011, IIS 6.0, C#, SQL Server 2008 R2 and higher, AJAX, JavaScript, JSon/JQuery, HTML, XML, Web Services.

Responsibilities:

• Applied update roll-ups from Roll-up 4 through Roll-up 11 for MS crm 2011.
• Created new entities and customised the existing entities.
• Managed and controlled the functionalities of entity screens through Java script.
• Facilitated data migration from a legacy database into CRM using Scribe.
• Created an auto-number plug-in for Account and contact entities.
• Designed and developed web pages and integrated them with CRM.
• Designed and developed CRM views and reports for daily and analysing process by using Confidential Filter View and Confidential SQL Reporting Service.
• Created and customised and implemented new reports in MS CRM using Business Intelligence.

Confidential, Louisville, Kentucky

Environment: Windows Server 2008 R2, MS Dynamics CRM 2011, IIS 6.0, C#, SQL Server 2008 R2, AJAX, JavaScript, JSon/JQuery, HTML, XML, Reporting Service, Web Services.

Responsibilities:

• Designed and developed web applications and integrated them with CRM.
• The development was partly done at Off-shore and I was coordinating and leading an Off-Shore team of Confidential .
• Created new stored procedures and also updated the existing ones.
• Participated in determining, analysing and translating business needs into functional requirements.
• Designed and developed web pages and integrated them with CRM.
• Designed and developed CRM views and reports for daily and analysing process by using Confidential Filter View and Confidential SQL Reporting Service.
• Created and customised and implemented new reports in MS CRM using Business Intelligence.

Confidential, Des Moines, IA

Environment: Windows Server 2008 R2, MS Dynamics CRM 4.0, IIS 6.0, C#, SQL Server 2008 R2, AJAX, JavaScript, JSon/JQuery, HTML, XML, Web Services.

Responsibilities:

• Upgraded and enhanced various .NET applications and portals from Visual studio 3.5 to visual studio 4.0. These applications are integrated with MS Dynamics CRM.
• Replaced grid controls on existing applications by the gridview control of VS 4.0/2010.
• Customized and designed CRM reports to specific business requirements need by using SQL Reporting Services.
• Customized created and implemented reports using SSRS.
• Created new stored procedures and views, and also updated the existing ones.
• Participated in determining, analysing and translating business needs into functional requirements.
• Ensure that the (CRM) is properly configured and implemented based on requirements.

Confidential, Denver, CO

Environment: Windows Server 2003, MS Dynamics CRM 4.0, IIS 6.0, C#, SQL Server 2005, AJAX, JavaScript, JSon/JQuery, HTML, XML, Web Services.

Responsibilities:

• Used Web Service to interact with data from the CRM system.
• Used XRM to interact with data from the CRM system.
• Participated in modifying and changing the architecture of the current CCI Retention application.
• Wrote, debugged and deployed plug-ins using C#.
• Development and trouble shooting of the CCI Retention Application.
• Wrote JavaScript to customize system at the user level.
• Deployed customization using CRM utilities.
• Customized, created and designed new CRM reports in SSRS using SQL and filtered views.

Confidential, Seattle

CRM production engineer

Environment: Windows Server 2003 R2, MS Dynamics CRM 4.0, IIS 6.0, C#, SQL Server 2005, AJAX, JavaScript, JSon/JQuery, HTML, XML, Web Services.

Responsibilities:

• Used Web Service to interact with data from the CRM system.
• Wrote JavaScript to customize system at the user level.
• Installation, deployment and trouble shooting of CRM app on different servers.
• Deployed customization using CRM utilities.
• Wrote SQL queries to show statistical data at user level.
• Used SSIS packages to migrate date into production database.

Confidential

CRM production engineer

Responsibilities:

• Was involved in identifying problems, needs, and opportunities for improvement in the existing system.
• Identified the Functional Requirements for the system.
• Developed custom ASPX pages using C# to extend functionality and meet client requirements.
• Used Web Service to interact with data from the CRM system.
• Provided faster interface to enter order and quotes into the system.
• Wrote JavaScript to customize system at the user level.
• Deployed customization using CRM utilities.
• Integrated custom web pages with application on ASP.Net 2.0 framework.
• Use of Scribe to bring data from staging to production database.

Confidential

CRM production engineer

Responsibilities:

• Developed custom ASPX pages using C# to extend functionality and meet client requirements.
• Used Web Service to interact with data from the CRM system.
• Provided faster interface to enter order and quotes into the system.
• Wrote JavaScript to customize system at the user level.
• Used AJAX for a fast, responsive interface featuring creation, editing, and deletion.
• Wrote SQL queries to show statistical data at user level.
• Deployed customization using CRM utilities.
• Integrated custom web pages with application on ASP.Net 2.0 framework.

Confidential

Environment: Win 2000, IIS6.0, SQL Server 2000, COM, ASP.NET, C#, VB Script, Java Script, XML, XSLT, XSD

Senior developer and Computer Systems Analyst

Responsibilities:

• Analyzes and evaluates existing systems.
• Identify and Consolidate the Requirements, participate in coding, code-review, preparation of Test cases and testing of various modules .