SUMMARY:

• Over 14 years of intensive professional experience in all phases of the software development life cycle using SQL Server, Oracle and Microsoft.NET technologies and demonstrated strong skills in various domains such as design, development and maintenance of custom websites and portals.
• Over 8 years of experience in working and managing Waterfall and AGILE software projects as a .NET Application Developer and Technical Lead.
• Hands - on experience with Client/Server and Web applications using ASP.NET, AJAX, Web Services, WCF Services, JavaScript and CSS.
• Expertise in developing Web Applications using C#.NET, VB.NET and ADO.NET in Visual Studio 2005/2008/2010/2012/2013 with .NET frameworks 2.0/3.0/3.5/4.0/4.5.
• Highly skilled in Aprimo 7.5 and Aprimo8.6.
• Expertise in Aprimo Financial Administration, Workflow Administration, Aprimo Activity Management, Aprimo Offer Management, Aprimo Tools, Digital Asset Management and Reports.
• Experience in XML related technologies such as XML/XSL, XSLT, XML Schema, SOAP, WSDL, and VBScript.
• Experience in Supporting React Js and Node Js with cloud deployments.
• Hands on experience in creating Functions, Stored Procedures, Triggers, Cursors and Views using T-SQL.
• Strong Experience in Object Oriented Design and Analysis, Iterative Agile Programming Methodologies, Test-Driven Development and Maintenance.
• Experience in Visual Source Safe and Tortoise SVN version Controls.
• Highly Skilled on Dev Ops tools GitLab, Jenkins, Octopus and Tentacle.
• Experience in StreamServe5.4 and StreamServe5.6.
• Prepared and reviewed various artifacts such as Test plans, Software specifications, Requirement documents, ASM, RUN Books and Design documents.
• Experience in Product/Application development primarily in Banking and Financial domain.
• Experience of all phases of Software Delivery Life Cycle, from requirements analysis, design, implementation, transition to support.
• Experience of all phases of DevOps model.
• Experience in AWS, ECS and S3 Buckets.
• Experience in Build Engineering and Configuration Management processes tools (AEDC) and best practices.
• Strong team building, interpersonal & communication skills with proficiency at grasping new technical concepts quickly & utilizing the same in a productive manner, self-driven and motivated.
• Experience in Production support activities and Resource management.
• Ability to work independently, internally and externally with minimal supervision Team player with Good communication and written skills and also a self-motivated individual.
• Regular interactions with clients, develop strong client relations, and demonstrate high level of commitment to client success.
• Experience working in Rally to capture user stories.
• Expert in troubleshooting the Priority/Severity-1 tickets and driving the bridge calls.
• Sending leadership communications for Priority/Severity-1 tickets.
• Expert in working Proof of Concepts (POC).
• Knowledge on implementing Automation script to perform Service Recycle, Automatic Monitoring alerts.
• Expert in working Onshore-Offshore Model.
• Scheduling the team meetings and tracking the project status.
• Flexible in work hours.

TECHNICAL SKILLS:

Technologies: . NET Framework 4.5/4.0/3.5/2.0 , ASP.NET, ADO.NET, Win forms, Web Services, WCF, WPF,StreamServe.

Languages: C#.net, VB.net, JavaScript, VB script, FoxPro.

Web Development: ASP.NET, ASP, HTML, CSS, Web Services, IIS, ADO, ADO.Net, XML JavaScript.

TERADATA Products: Aprimo 7.5, Aprimo8.6, Aprimo Financial Administration, Workflow Administration, Aprimo Activity Management, Aprimo Offer Management, Aprimo Tools, Digital Asset Management and Reports.

Web Servers: Internet Information Services (IIS) 7.5/7.0/6.0. , Biztalk

Databases: MS SQL Server 2000/2005/20

Database Tools: SQL Server Management Studio, Performance Monitor, Query Analyzer, Query Optimizer, SQLProfiler

IDE: Visual Studio.NET 2008/2005/2003 , MS Visio.

Version Control: Visual Source Safe (VSS), Tortoise SVN, Team Foundation Server(TFS)

Reporting Tools: Aprimo Reports, Micro Strategy Reports (MSTR), SSIS, SSRS.

InfoMan, Info: Web, Manage Now, Service Now, Control-M, Rally, HP-QCRemedy Force, Stream Serve, MSMQMonitoring Tools

SyntBots, Dynatrace, BMC: Patrol, GOMEZ

DevOps Tool: GitLab, Jenkins, Octopus, Tentacle

Operating Systems: Windows 7/2000 / XP, Windows Server 2003, Windows Server 2008.

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

DevOps/NET Production Support Lead

Responsibilities:

• Migrate Code from TFS to GitLab
• Design the jobs in Jenkin to build the dot net code
• Design the Octopus projects to deploy the code
• Deploy the code through tentacle from Octopus.
• Performing the Setting up Performance environment.
• Performing the Peer code reviews and Technical support/guidance.
• Interacting with the team during Development & Testing phase
• Preparing deployment document and providing support to deployment team.
• Working on AWS environment to create servers and configuring alerts.
• Managing AWS Servers like CPU, Memory and storage.
• Working on AWS Elastic Cluster servers to implement Load Balancer.
• Creating Server Backups in AWS S3 Bucket.
• Installing New Relic agents to monitor AWS Servers to monitor React Js and Node Js errors and performance and send alerts.
• Creating Load Balancer using AWS concepts.
• Monitor applications and systems on daily basis for optimal performance and issues.
• Analyze the daily jobs and processes and remediate issues with files, data, jobs etc.
• Keep client services and clients informed of any issues/delays with file processes.
• Detect and troubleshoot issues and suggest possible remedies.
• Be proactive and anticipate/handle issues before processes break.
• Create Jira tickets for repeated problem and prepare SOPs.
• Take ownership and drive Priority1 tickets.
• Deploy the development changes in production
• Support windows Patching activities.
• Working on Problem Management tasks.

Environment: .Net Framework4.03, Visual studio 2012 and 2015, MSMQ, SQL Server 2014, BizTalk, WCF, WPF, SSRS, SSIS, Batch Files, FoxPro, Stream Serve, Team Foundation Service(TFS),GitLab, Jenkins, Octopus, Tentacle, AWS.

Confidential, Phoenix, AZ

.NET Production Support Lead

Responsibilities:

• Providing leadership and direction to project team at offshore by understanding the business process, identifying potential risks of solution, identifying lateral dependencies on solution.
• Providing Effort estimation for change request and taking the ownership of successful implementation of change requests.
• Writing user stories in Rally tool.
• Attending Agile grooming meetings to discuss on user stories and acceptance criteria.
• Hosting daily scrum calls to discuss on user story status.
• Participating the Show and Tell sessions to validate the user story implementation.
• Leading 11 members of team at onshore and providing Resource Management.
• Reviewing Monthly application performance and availability reports with VP and directors.
• Handling user requests / queries coming thru incident tickets (severity 1, 2 & 4) and emails - on access to applications, understanding of issues and other questions.
• Handling general Incident and Problem Management process for these applications.
• Driving / Coordinating Disaster Recovery (DR) activities.
• Meetings and Communication - Ensuring communication to users and AET leadership in case of any issues. Also coordinating meetings with different stakeholders in case of high impact issues.
• Ensuring availability of the servers and applications running on the server. This includes tasks such as monitoring space usage, CPU usage, and status of services running on these servers.
• Expert in troubleshooting the Priority/Severity-1 tickets and driving the bridge calls.
• Sending leadership communications for Priority/Severity-1 tickets.
• Expert in working Proof of Concepts (POC).
• Validate the Application performance and diagnosis the issues using Fiddler Tool.
• Monitoring the Server health check like CPU usage, Memory usage, Active users and Dashboards using Dynatrace Tool.
• Experience tracking test cases, test scenarios and logging defects in HP-QC.
• Knowledge on implementing Automation script to perform Service Recycle, Automatic Monitoring alerts.
• Handling Incident Management, Change Management and problem Management.
• Handling client escalations.
• Working on Effort estimations and resource onboarding process.
• Working on Statement of Work (SOW).
• Good at working Onshore-Offshore Model.
• Conducting Onshore-Offshore weekly project status meetings.

Environment: Aprimo MRM 8.7,Application Work Bench, Workflow Administration, SQL 2008, C# 2010, ASP .NET 4.0, JavaScript, HTML & JavaScript, VB Script & Batch Files. Tortoise SVN.

Confidential

Confidential, Salt Lake City, UT

.Net Technical Lead

Responsibilities:

• Worked with Business team to analyze the gaps in Business functionality and convert them as a change requests.
• Review functional specification documents.
• Active part in Development and Testing phases of SDLC.
• Designed user interface screens and implemented application logic in Microsoft .NET framework using ASP.NET, C# and JavaScript.
• Mapped data between external databases and MSTR Reports.
• Identify Risks, plan risk responses and monitor them.
• Performing program code review.
• Preparing and reviewing Unit Test strategy.
• Package building and deployment activity. Lead the major deployment/migrations.
• Involved in Infrastructure issues and work with Server support team to resolve infrastructure issues.
• Worked with third party application (outside of Amex).

Environment: Aprimo MRM 8.7,Application Work Bench, Workflow Administration, SQL 2008, C# 2010, ASP .NET 4.0, JavaScript, HTML & JavaScript, VB Script & Batch Files and Tortoise SVN.

Confidential

Technical Lead

Responsibilities:

• Analyzing gaps in Business requirements and change requests.
• Preparing the functional specification documents.
• Coding new programs.
• Enhancement to existing system.
• Performing program code review.
• Preparing Unit Test strategy.
• Documenting test plans and test data preparation.
• Preparing the deployment packages.
• Creating the documentation for Production support team and provide Knowledge transfer to support team after warranty period over.

Environment: Aprimo MRM 8.7,Application Work Bench, Workflow Administration, SQL 2008, C# 2010, ASP .NET 4.0, JavaScript, HTML & JavaScript, VB Script & Batch Files and Tortoise SVN.