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Microsoft Dynamics Crm Lead Resume

SUMMARY:

  • Microsoft Certified Professional with 7+ years of Dynamics CRM experience in 2013, 2015, 2016, Dynamics 365.
  • Expertise in Customization, Configuration and Integration of MS CRM.
  • Expertise in managing the Admin functionalities in Dynamics 365 Admin Center and upgrading the instances.
  • Expertise in developing and deploying plug - ins, custom workflow activities and java script extensions for MS CRM.
  • Experience in documenting business and functional requirements, translating requirements into Solutions with appropriate dependencies and preparing strategic development plans
  • Hands on experience on Unified Service Desk
  • Expertise in working with Resco Mobile client for Dynamics CRM 2016.
  • Hands on experience in hosting the Adx portal in Microsoft Azure Cloud
  • Expertise in generating reports using SSRS.
  • Hands on experience in integrating the Dynamics CRM with SharePoint, Outlook Client.
  • Experience in converting client requirements and functional specifications to technical design with effort estimation
  • Good knowledge on SoftwareDevelopmentLifeCycle. Currently working in Agile methodology by conducting daily SCRUM meetings
  • Good Knowledge in database design , generating advanced SQL queries, stored procedures, views and functions in SQL server 2012/2008
  • Expertise in customizing Dynamics CRM using HTML,CSS, Javascript .
  • Excellent interpersonal,facilitation,oral and written communication skills.
  • Hands on experience in configuring ADX portal with Dynamics CRM.
  • Hands on experience on creating the dataflow tasks and executing the SSIS packages (Worked with Kingswaysoft and CozyRoc as adapters)

TECHNICAL SKILLS:

Languages: C#

Technologies: Microsoft Dynamics CRM 2013,2015,2016, Dynamics 365

Internal Elements: Fetch XML.

Web Servers: IIS 8.0,7.5,6.0

Scripting Languages: JQuery, Java Script, HTML, CSS

Databases: SQL Server 2014/2012/2008

Development Tools: Visual Studio 2015/2013

Source Controller: TFS, SVN

Methodology: Agile and Traditional SDLC

EXPERIENCE SUMMARY:

Confidential

Microsoft Dynamics CRM Lead

Responsibilities:

  • Responsible for managing the licenses for 400 users
  • Responsible for leading the on - site and offshore resources
  • Responsible for monitoring the health of the system using Organization Insights
  • Upgraded from the Dynamics CRM version 8.2 to 9.0
  • Worked closely with the business in documenting the business and functional requirements.
  • Responsible for monitoring the Scribe jobs
  • Worked on creating the custom Fetch XML reports
  • Trained end users on best practices of CRM.
  • Responsible for managing the tickets in TFS and SNOW.
  • Developed plug-ins, system and custom workflows.

Environment: Dynamics 365 Online, Microsoft Dynamics CRM 2016, Visual Studio 2015 Professional, MS Outlook 2010, IIS 7.0, TFS, Scribe, Protrac, SNOW

Confidential

Microsoft Dynamics CRM Lead

Responsibilities:

  • Responsible for managing the licenses for 4500 internal Users and provisioning the 13, 500+ external users in the ADX portal.
  • Responsible for leading the on - site and offshore resources
  • Responsible for providing support for the end users in resolving technical issues.
  • Used Organization Insights for monitoring the good health of the Dynamics CRM system
  • Worked closely with the business in documenting the business and functional requirements.
  • Responsible for documenting the end to end business process flow charts.
  • Worked on creating the Fetch XML reports based on the business requirements
  • Responsible for assigning the User and Team based security roles.
  • Trained end users on best practices of CRM.
  • Responsible for managing the tickets in TFS and SNOW.
  • Developed plug-ins, system and custom workflows.

Environment: Dynamics 365 Online, Microsoft Dynamics CRM 2016, Visual Studio 2015 Professional, MS Outlook 2010, ADX portal, IIS 7.0, TFS, Resco Mobile Client, SSIS (CozyRoc adapter)

Confidential

Microsoft Dynamics CRM Developer

Responsibilities:

  • Worked closely with the business in gathering the requirements and prepared Technical and Functional Design Documents.
  • Responsible for Assigning the tickets in TFS to all the Team members
  • Created Custom workflows and Plug-ins for automating the business process
  • Responsible for managing the solutions in Dev, Test Prod Environments.
  • Worked closely with the stakeholders in integrating the external applications to Dynamic CRM.
  • Created Test Plans and Use Cases for helping the QA teams in testing the CRM System.
  • Designed Dashboards and created reports based on the user requirements.
  • Worked on the third party tools to customize the OOB sitemap and buttons in CRM accordingly to the business requirement.
  • Responsible for solving the Production issues and providing support during Production.
  • Responsible for managing the Users and Business units and providing them with proper security roles with in CRM.
  • Prepared the End User manual and provided for all the end users in using the CRM application .

Environment: Microsoft Dynamics CRM 2015 On-Premise, Visual Studio 2013 Professional, MS Outlook 2010, C# V 5.0, IIS 7.0, JavaScript, SQL Server 2014, TFS

Confidential, Jacksonville, FL

Microsoft Dynamics CRM Developer

Responsibilities:

  • Worked with Business to gather the requirements and prepared the Functional Requirements Documentation.
  • Prepared the Technical Design Documents before the development.
  • Building non-production (Dev, Build Server) environments on Microsoft Dynamic CRM instance.
  • Implemented different plug-ins for automating the process.
  • Created the SSIS packages and updated them accordingly to the business.
  • Co-ordinate with development team and the System Admin and install code packages as required and push configuration changes.
  • Engage stake holders, product support teams and drive them collectively in resolving issues and achieving smooth functionality of applications.
  • Provide assistance to QA teams in trouble shooting code or environment related issue and preparing the root cause analysis report where ever applicable.
  • Worked with stakeholders to integrate other applications to Dynamic CRM.
  • Prepared Configuration and document for the applications.
  • Worked on the different production bugs
  • Implemented security policies within the organization by using MS CRM roles and groups

Environment: Microsoft Dynamics CRM 2015 On-Premise, Visual Studio 2013 Professional, MS Outlook 2010, C# V 5.0, IIS 7.0, JavaScript, SQL Server 2008 R2, Kingswaysoft, BIDS, TFS

Confidential, Santa Clara, CA

Microsoft Dynamics CRM Developer

Responsibilities:

  • Defined and implemented business processes, required entities, workflows for Service Management, Risk Evaluation and management modules
  • Created Entity Attributes, Lookup fields and customized forms/views for System & Custom Entities.
  • Pre-populated data into the CRM page during the page load by using JavaScript, CRM Web Services and XML object
  • Created JavaScript functions for client side validations
  • Involved in designing WCF services using XRM framework to integrate CRM with web portal.
  • Designed and implemented several Plug-Ins by defining business rules and validated data by automated process.
  • Created dashboards with reports, pipelines, charts, campaigns and activities.
  • Developed service layers by using XRM and integrated CRM with few other business applications.
  • Implemented access control of the navigation links on each entity form to display links based on Business unit and user access levels.
  • Implemented security policies within the organization by using MS CRM roles and groups
  • Created SQL reports for required Business functions and scenarios related to Services, Sales, and customer support.
  • Customized Sitemap for entity navigation and customized ISV file for custom menus.
  • Used SQL 2008 reporting services (SSRS) to provide highly customized reports in a real time system.

Environment: Microsoft Dynamics CRM 2013 On-Premise, Visual Studio 2012 Ultimate, MS Outlook, IIS 7.0, JavaScript, ADX portal, SQL Server 2008 R2, BIDS, TFS

Confidential, Chicago, IL

Microsoft Dynamics CRM Developer

Responsibilities:

  • Managed Project involving planning, tracking using TFS (Team Foundation Server)
  • Extensively managed and worked on Agile Methodologies
  • Designed Service management, customer support modules.
  • Imported data from CRM 4.0 to Microsoft Dynamics CRM 2011
  • Designed and implemented several Plug-Ins by defining business rules and validated data by automated process.
  • Involved in designing WCF services using XRM framework to integrate CRM with web portal.
  • Used Adx portals for creating the comprehensive customer platform.
  • Designed and deployed Workflows in CRM to meet business process requirements
  • Integrated CRM with SharePoint and other MS Office applications (Outlook and Word)
  • Implemented security policies within the organization by using MS CRM roles and groups
  • Used SQL 2008 reporting services (SSRS) to provide highly customized reports in a real time system.
  • Trained end users on use and basic customization/ configuration of CRM 2011

Environment: Microsoft Dynamics CRM 2011, Microsoft CRM SDK, C#, .NET framework 4.0, ASP.NET, SQL Server 2008, SSRS, Windows Server 2008, Visual Studio 2010

Confidential, Fairfield, NJ

Microsoft Dynamics CRM Developer

Responsibilities:

  • Developed 2 web services to communicate with the SAP system in WCF.
  • Upgraded the plug-ins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2011 format.
  • Upgraded the Javascript code written on Account, Opportunity, Products, Order form to use the.Page DOM of Microsoft Dynamics CRM 2011.
  • Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
  • Redesigned the Account, Opportunity, Product and Order form in line with Microsoft Dynamics CRM2011 form design.
  • Designed and executed strategies of Data Migration from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 using SSIS/CRM Data Import feature.
  • Modified the Microsoft Dynamics CRM menu navigation other sitemap navigation changes.
  • Upgraded the reports in Microsoft Dynamics CRM 2011 to execute efficiently and correctly.
  • Designed and executed the Cut-over phase strategies to move the load from Microsoft Dynamics CRM4.0 to Microsoft Dynamics 2011.

Environment: Microsoft Dynamics CRM 2011, Microsoft CRM SDK, C#, .NET framework 4.0, ASP.NET, SQL Server 2008, SSRS, Windows Server 2008, Visual Studio 2010

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