TECHNICAL EXPERIENCE:

Software/Databases: Hyper - V, Streaming Media Services, SCSM, SCOM, DNS Server, IIS 4.0 - 8.0, Windows Deployment Services, Active Directory, Exchange Server, .NET environment. Git, stash, VSO, jenkins, VSTS, MS Access, Excel, Word, PP 2003/2007, Track(payroll), MySQL server 2008, MySQL Server 5.1/5.5, SQL Workbench 5.2, Visual Studio, SharePoint 2010 & 2013. ESS Remedy, Apache Server, RUMBA, TOOLS, ISA, Big Brother, Backup exec, PGP, VNC, MS Lync Server, ASP.NET v4. Web snap-ins. TLD, Forest, FQDN, AD, Server, group policy management.Ansible, Kubernetes, AWS, Google Cloud, IBM Cloud, Terraform, Wire shark, Visio, Omni-vista 2500/ 3.5, ssh2 secure shell, win-Pcap, IP workshop, hyper-terminal, GNS3, BMC service desk ticketing management, Omni-Switch, Alcatel-Lucent, Cisco.

Operating Systems: in depth Knowledge in All Windows Environments. Windows 95/98/NT/2000 AS/ XP PRO/( Windows Server 2003,2008,R2, 2012, 2016 Enterprise / Datacenter), Vista, Windows 7, Mac OS10x, Ubuntu, Mandrake, Windows 8.1 &10 / Enterprise.

Hardware: Desktops, Servers, Laptops, Modems, Network Cards, Mother Boards, Printers, ScannersRouters, Cisco Routers, 924/905, ASA, PIX Firewalls, Hubs, Switches.

KEYWORDS:

Support Engineer | AZURE, Call Center | Desktop Support | / Mentor | Network Support | Network Design | Systems Analyst | Business Analyst | .NET | C#, WPF, SOFS, ARM, CD, CI, AGILE, IIS, SQL, Network and Applications | Project Management | Infrastructure Manager Infrastructure Project Manager | Help Desk | Desktop Support | LAN WAN Administrators | Applications Development Financial Applications | Functional Analysis | Security and Audit | Network Security | Database Development | SQL | MySql | Access | Database Developer | Web dev | Graphic Design | Adobe | Truspace Poser | Bryce 3D | Zbrush | Macromedia Flash | 3D Design

WORK HISTORY:

Confidential, CA

Senior Consultant / Devops

Responsibilities:

• Created ARM Templates to automate standing up of our Dev/ Test Environments. AD, VNET, RG’s, NSG’s,SQL HA, Clusters, SOFS, FCI, IIS - LB % $Env, . ++ integrated into VSTS for one click deployment automation.
• Azure Devops CI/CD pipeline automation.
• Automated all smoke test procedures.
• Created Custom Application WPF for Managing * tasks for * resources within Azure/On-Site $Env.
• Management of AD, Ident. Mgmt, Permissions, Auth across Custom Apps and Enterprise Auth / PDCs.
• Provided Tier IV, Level support for * Windows (Windows DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• Created Automation Processes to manage Infrastructure, Servers, Services, and Interdependencies.
• Created and Managed Azure Environment. NSGs, VMs, Perms, Deployments, Migrations, NLBs, SQL H.A

Confidential

Senior Consultant of CI/CD - IT Application Architecture - Automation Engineer

Responsibilities:

• Setup, Configured and Utilized Azure Dev-Ops / TFS, VSTS for CI/CD and Managing Artifacts.
• Automation of manual processes. APP License management. Monitoring, Ticketing, CI/CD.
• Provided Enterprise / Datacenter Triage Support.
• Worked as a SME for Process Automation for Tools Team, API Connect Team, BizTalk,VSTS/ TFS/ Azure Devops, XMLSpy, ActivePDF,MS SQL Server, Visual Studio, Dev Tools, Sys Management Tools.
• Created Custom Application C# - WPF GUI for Managing System Management and * tasks for all * resources within Azure/On-Site $Env.
• Setup and configured Microservices for Azure Devops.
• Setup and configured AKS, Kubernetes Cluster WebApps within Azure.
• Setup and Configured SAAS on Azure platform such as Terraform for configurables and deployments across enterprise Infrastructure.
• Configured and Orchestrated services utilizing Ansible on Azure.
• Created Python Scripts for automating Devops operations.
• Management of AD, Ident. Mgmt, Permissions, Auth across Custom Apps and Enterprise Auth / PDCs.
• Provided Tier IV, Level support for * Windows (Windows DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.

Confidential, PA

Senior Dev-Ops Lead Engineer

Responsibilities:

• Setup, Configured and Utilized TeamCity & VSTS for CI/CD and Managing Artifacts.
• Created ARM Templates to automate standing up of our Dev/ Test Environments. AD, VNET, RG’s, NSG’s,SQL HA, Clusters, SOFS, FCI, IIS - LB % $Env, . ++ integrated into VSTS for one click deployment automation.
• Created Custom Application WPF for Managing * tasks for * resources within Azure/On-Site $Env.
• Management of AD, Ident. Mgmt, Permissions, Auth across Custom Apps and Enterprise Auth / PDCs.
• Provided Tier IV, Level support for * Windows (Windows DC/ Enterprise R2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• Created Automation Processes to manage Infrastructure, Servers, Services, and Interdependencies.
• Created and Managed Azure Environment. NSGs, VMs, Perms, Deployments, Migrations, NLBs, SQL H.A, Clustered Environments, SOFS - (Scale-Out File Server).
• Setup and configured Microservices for Azure Devops. TeamCity, Github, OKTA,Agents for CI/CD.
• Setup and configured AKS, Kubernetes Cluster WebApps within Azure.
• Setup and Configured SAAS on Azure platform such as Terraform for configurables and deployments across enterprise Infrastructure.
• Configured and Orchestrated services utilizing Ansible on Azure.
• Created Python Scripts for automating Devops operations.
• Utilized AWS as a DRAAS. Google Cloud and IBM Cloud services.
• Setup and Configured CI, CD for Agile Dev Best Practices.
• Created Health Check and Validation tools with PowerShell used for Smoke Testing, Post-deployment and Migration Validation Tests, and General Health Monitoring Tools.
• Setup, Configured, and Maintained SCCM for Thick/Thin/Mobile Client Deployments, Server Management, Security Patching, Auditing, and Reporting utilizing PowerShell to wrap Logic around Task Sequences to Automate Processes.
• Developed / Developing (Maintaining) a WPF Application to serve as a Sys Management Tool to Manage our Azure off-Premises Environments. Created a Source Control system for CI, CD across all $servers in our $ENV.
• Setup, Managed and Maintained, SCCM Collections and Pillars Task Sequences Wrapping logic (automation) around steps.
• Setup and configured Microservices for Azure Devops. TeamCity, Github, OKTA,Agents for CI/CD.
• Setup and configured AKS, Kubernetes Cluster WebApps within Azure.
• Setup and Configured SAAS on Azure platform such as Terraform for configurables and deployments across enterprise Infrastructure.
• Configured and Orchestrated services utilizing Ansible on Azure.
• Created Python Scripts for automating Devops operations.
• Utilized AWS as a DRAAS. Google Cloud and IBM Cloud services.
• Maintained Security compliance / Auditing
• PowerShell, Shell Scripts, C#, Visual Studio, VSTS source code management. Code flow, source depot.
• Git Continuous Integration, source code management with git, cloning, sync, and source code branch management with stash VSO and VSTF, VSTS, stash, Jenkins. Following agile development processes, Kan ban.
• Windows server technologies, Active Directory, IIS, SQL 2012, Clustering.
• Azure Cloud Services and Management. Azure AD - SSO, Auth Perms, RG’s, DG’s.

Confidential, Redmond, WA

Sr. Service Engineer

Responsibilities:

• Provided Tier III, IV, Level support for Windows (Windows DCR2), SQL Servers, Queries, Clusters, Engineering Tools, Tools Development (SCCM, SCSM, SCOM) and Security Compliance.
• PowerShell, Shell Scripts, C#, Visual Studio, VSTS source code management. Code flow, source depot.
• Git Continuous Integration, source code management with git, cloning, sync, and source code branch management with stash vso and vstf, stash, jenkins. Following agile development processes.
• Windows server technologies, Active Directory, IIS, SQL 2012, Clustering
• Azure Cloud Services - ADFS, AD, Forefront Ident. Mgr. Auth / Perms. Enterprise. & Data Center.
• Setup and configured Microservices for Azure Devops. TeamCity, Github, OKTA,Agents for CI/CD.
• Setup and configured AKS, Kubernetes Cluster WebApps within Azure.
• Setup and Configured SAAS on Azure platform such as Terraform for configurables and deployments across enterprise Infrastructure.
• Configured and Orchestrated services utilizing Ansible on Azure.
• Created Python Scripts for automating Devops operations.
• Utilized AWS for DRAAS and GeoRedundancy.
• SCOM, Fiddler, AppInsights, System Center Orchestrator, SMTP / Service Engineering and Operations
• Problem Management: Perform root cause analysis, track and investigate problems by using standard and custom problem management tools and processes, and develop plans and recommendations for improvements. Deep technical skillset for implementing recommended technical solutions.
• Incident Management: Document and investigate escalated incidents or incidents across multiple service dependencies, resolve them by using innovative engineering practices, and document those innovations into engineering standards while monitoring the overall quality of incident management
• Participate in the implementation of new SQL application releases and web technology, embed deeply with engineering teams to provide design inputs and operational best practices to support large scale infrastructure and design.
• Provided On-Call 24/7 Break / Fix Technical Support for: * XBOX servers WHERE ‘OS’ - eq “%Win. 2003 Enterprise - WIN 2008 R2 Enterprise - WIN 2012 Data Center R2%”;
• Created Documentation + TSG (Trouble shooting guides for Best Practice), KA’s (Knowledge Articles) Utilizing ITIL for Business Metrics while following KPI’s and Meeting SLA for each Service.
• Interfaced with Stake Holders, Program Managers, and Project Managers.
• SCCM - Creation of Pillars + Collections for Patching, and Deployments of OS + Applications + Automation.
• OS and Application Deployments for all OS (WIN 2003 - WIN 2012 DC R2)
• Created Automated Task Procedures for patching environments in collections for XBOX Games in different ---Domains. (PPE, TEST, CERT. PROD$ )
• Created Logic in Task Procedures for Automating OS Deployments, Security Patching and compliance.
• Managed, Maintained, deployed, and Configured Windows
• Windows 2003 - Windows 2008 - Windows 2008R2 - Windows 2012 Datacenter Sp0 | R2 Admin for all environments Setup Services and provided Break/FIX Engineering for all Windows Enterprise Servers (Azure and On-Premise + Cross Premises 2 way trusts connectivity.
• Deployed, Setup, Configured and Maintained SQL Server instances (Azure + On-premise)
• Setup Clustering, Load Balancing for all services.
• Managed CRM - NT AUTH, ADFS 2, AD, Cross Premises connectivity - 1way and 2 way Trusts .cer / PFK, Auth, 2 Factor Authentication, Trusts, Domain Admin across all Domains within Confidential except PHX domain. CORP, REDMOND, SENET, MGS, RGS, HALOWAYPOINT.
• Enforced Policies domain wide.
• Managed, configured, Maintained, Deployed, Code Check-ins. Troubleshooted, IIS 6 7, 7.5,- 8 Application servers for XBOX gaming servers across multiple domains / Environments. Shared config, Persistent connections,.HA.Load Balancing VMM Management
• Defined RCAs, Write TSG’s, KA’s, Performed and delegated work for maintaining XBOX servers, PM, VM, VH.
• Implemented DOMAIN level GPO enforcements for pushing large scale automated patching for * servers.
• SCSM – Created WITs, SR,IR’s Templates to expedite operations and day-to-day procedures .
• Managed RFC, SR,IR, Deployment planning and driving of other groups to Drive Compliance enforced by MSIT.
• Managed and responsible for Driving all Security, Patching and Tools development and support.
• Military Security Clearance for the ITAR – Cryptography and Department of Defense.
• 40k + servers. Security, Patching, Operations, SLA Enterprise / Datacenter Environments.
• Scripting Automation | PowerShell
• Product Studio, SSMS, SQL, SharePoint, Office 365, Merlin, FIM.
• Managed Investigations of Environments based on Vulnerabilities and Patches required in acquiring Compliance specifications set by End Client. (Date, requirements, deadlines, expectations, Forecasting )
• Interfaced with SDE, SDET, and PM’s, Stake Holders, Managers, Sr. Svc Engineers for defining logistics, SOP, Best Practices, RCA, TSG’s, Tracking, and Trend Analysis.

Confidential, Redmond, WA

Security Service Engineer

Responsibilities:

• 39k + servers. Security, Networking / Zone Patching, Operations, SLA Enterprise / Datacenter Environments.
• Scripting Automation | PowerShell
• SQL, SSMS, SharePoint, Product Studio, Merlin,
• Networking / $ENV = “ CORP, DDogMgd1, DDogMgt, DProd, DProdMgd1, DProdMgd2, DprodMgd5, Edog, Gallatin, O365Test, Prod, ProdBubble, SPOD, MGT,ITAR, JPMC”.

Confidential, Redmond, WA

Project Manager / DEV

Responsibilities:

• Interfaced with other Teams including BGIT, Developers, Sr. Project Managers, Content Managers & Engineers.
• Managed the Research & Development to determine Cost, Time, Best Practices, Deployments, Maintenance, Needs, Hardware, Software, Limitations, Permission Requirements to complete the Projects within SLA / Deadline.
• Scripting & PowerShell | XML/XSLT | SQL | C# | DxStudio or other help authoring tools. | Product Studio.
• Migrated SharePoint 2010 to SharePoint 2013. *Content from Dev + Old SP. WebDav sites.|
• Utilized SP Workspace software. & SharePoint Designer | Created Sites Collection.
• Configured / Setup Site Permissions for Content Editing, Read, Full Control. Misc.
• Created a Prototype for TFS / STAX for:
• Ability to read/write from the backend of the TFS. sync the TFS with our SQL backend of our CMS (DxStudio). And extract from TFS to our UDW SQL DB. Etc..
• Created the Ability to customize work item types.
• Created the ability to add/remove/customize “content types”.
• Enabled the items to capture the metadata specific to that content type.
• Import/Export/Update Data in bulk into STAX.
• Work with Bugs to determine RCA and resolve to Owner using Product Studio. | VSTS

Confidential, Redmond, WA

Sr. Service Engineer / SME

Responsibilities:

• Test Cluster Management and Environment Maintenance
• Trained Service Engineers / Mentor all Service Engineers for Live Prod / Cert / Test 24/7 Environments prior and while on-site at Microsoft.
• Azure- IIS, DNS, SharePoint, TFS, Web Management. Config + setup and deployments.
• Created Tools, Snap-ins, Modules, Scripts, (PowerShell) for testing, Diagnostics, Triage, Monitoring, Trouble Shooting, Remote Management for all services related.
• Using source code control systems to check in and check out source code or configuration files
• Ticketing systems | Bug tracking system | Team Foundation Server | SharePoint
• Scripting, programming languages, PowerShell
• C#, .NET, managed code | Work with stack dumps and locate line of code in source
• Failure analysis by reading logs, Write Scripts to read Logs and automate fail-safe recovery procedures.
• Systems administration
• Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2
• BIOS configuration | Routing tables, TCP/IP configuration | Network / PXE boot, DHCP
• File shares / SMB / CIFS | Windows Emergency Management Services
• Server-side network troubleshooting | Network deployment and troubleshooting
• ACLs, firewalls, net filters | Load balancing and use of virtual IPs (VIPs), SNAT
• Configure, take, and analyze packet captures | Distributed systems and datacenter systems
• Distributed system software and system operation

Confidential, Redmond, WA

Support Engineer

Responsibilities:

• Debugged and diagnose platform outages on Windows Azure Cloud Platform.
• Diagnose and mitigate (break/fix) platform faults resulting in service disruption of Windows Azure Cloud Platform.
• Coordinate with external and internal teams to find out resolutions.
• Create positive outcomes for partners and customers in critical outage situations.
• Adhere to processes defined.
• Drive technical and procedural improvement across support.
• Worked on 24 x 7 support model (no constraints, no reservations).
• Enterprise level support for a large scale international customer.
• Utilized Programming Concepts and basic scripting abilities, Powershell.
• Utilized debugging tools like Procmon, Perfmon, Network capturing tools like Netmon, Wireshark.
• Working knowledge of enterprise networks including load balancers, routers, and switches.
• Communicated and coordinated effectively with external and internal teams.
• Performed work under continuous deadline pressure. | Worked in high availability environment
• Contribute to the development of project and improve overall efficiency
• Adherence to process (ITIL) and Incident management and SLA, Responsible for Incident management (Proactive & Reactive), execution of Changes, Problem & Performance mgmt.
• Accountable for operational performance including real-time SLA management, escalation, and communication
• Documenting troubleshooting and problem resolution steps along with Root case Analysis

Confidential, Redmond, WA

Support Engineer

Responsibilities:

• Supported all services in the Xbox Operations Center. Provided Technical Support and Advanced Troubleshooting in diverse scenarios involving server applications, Enterprise / Datacenter servers (2008,R2, 2012 Enterprise/Datacenter, Win server 8. databases, and networking.
• Server Management – Analysis and troubleshooting SCOM SCSM ticketing queue
• Operations center/monitoring and troubleshooting
• SQL Server Management | T-SQL, Queries.
• 24x7 production environment supporting critical real-time applications.
• Cross-group collaboration. Work with internal customers and work cooperatively with other employees. Software Development, Technical, and Network Engineers.
• Analysis, monitoring, troubleshooting, Triage of Application, Hardware, Server, Network services in Production, and Non-production Environments.
• Provided analysis, technical Support, Testing of XBOX Live services Applications, Gaming, and Media streaming services.
• Managed virtual boxes. SharePoint administration, Team Foundation Server, CMS, website updates, Hyper-V. Win 2003-win2008r2.