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Software Quality Analyst Resume

Career Objective:

To achieve a challenging role in Software Testing and Quality Assurance with a result oriented company where my acquired skills and experience will be utilized to provide innovative, efficient and effective QA solutions.

Summary:
  • ISTQB Certified with ~ 4 years experience in Software Quality Assurance and Insurance Business. Performed Manual and Automation Testing on various Desktop,Web Based and Client Server applications.
  • Well versed with SDLC (Software development Life Cycle), STLC (Software Testing Life Cycle), Quality Assurance Discipline as per industry standards, Test Effort Estimation, Defect Triageand Resource Procurement.
  • Worked in Estimation of Test Efforts using WBS (work breakdown structure) in all projects.
  • Prepared Test Strategies and Test Plan for various projects/releases.
  • Involved in analyzing Business Requirement Document (BRDs/PSD), Functional Requirement and Technical Design Document for Testability and Completeness.
  • Extracted Test Requirement from BRDs/PSD, Prioritize them and then having Business agreement on it by sign off process.
  • Wrote Testcase from Test Requirement Document, Use cases from UCD(use case design) document. Also prepared Test Data.
  • Expertise in Mercury Quality Center(HPQC): Setting up new project, which includes adding Test Requirement, Developing Testcases, Creating Test Plan, Test Lab for Execution Cycle and Mapping Requirement to the Scripts for generating Traceability Matrix.
  • Expertise in Execution of Testcases, Reporting Defect and Retesting in Quality Center(HPQC). During Execution Generate daily Test Execution Status ReportTrack the assigned Test-Execution workTrack Defect Status, Generate Defect Reports and other customized reports/graph from Mercury Quality Center(HPQC).
  • Managed Test Team and Test deliverables : Test Matrices, Testcases, Testing Scope Document, Weekly Testing Status Report, Daily Test execution Dashboard.
  • Experienced on handling Change Request on an ongoing projects/task.
  • Website Designing and Deployment using CMS-Content Management System, Joomla. Customized php script and CSS (for layout) as per requirement using Dreamweaver.
  • Worked on Silk-Test Tool for Automation Testing- Used Data Driven/Keyword driven/hybrid Framework for automation. Expertise on writing and running Script in Silk Automation Tool using VB Script/4T.
  • Extensively involved in Smoke, Integration, System and Regression Testing of Web-based application and Desktop application.
  • Worked on testing DB by Writing and Running SQL Queries from SQL Server-Query Analyzer.
  • Experienced on xml testing through Test Harness.
  • Trained on Quick Test Pro (QTP ) and Selenium.
  • Domain Knowledge of Life Insurance and General Insurance.
  • Conceptualknowledge of Agile Methodology(Scrum Framework).
  • Involve in taking “Knowledge Transfer” session for new resource joined the team, also Mentoring Junior member among team.
  • Work on Remedy Ticket Managing tool for managing production tickets in DRSPro.
  • Involved in Mainframe Testing through PCOM Emulator for CICS online,Flatfiles.
  • Handled multiple Projects/Assignments at a time on allocation basis.
  • Have been participating in Interview/Selection Team to select the desired internal/external resources for the test team.
  • Good in getting acquainted with latest technologies, implementing innovative ideas and provide solutions of a problem. Good analytical and problem solving skills and always strives for efficient solution.
  • Excellent Team player andability to develop productive relationships in the work place. Also work at individual level. Good communication and interpersonal skills with the ability to communicate effectively with technical team as well as the business stakeholders.
Academic Qualifications:

MCA (Master of Computer Application)

B.Sc. (Bachelor of Science)

Senior Secondary

Higher Secondary

Certifications:
  • ISTQB (ITB-Testing Certificate) Certified (March-2009).
  • INS 021 (Property and Liability Insurance Principles) Certified from AICPCU with Excellent Grade in June-2009.
  • IBM Certified Database Associate (DB2 Universal Database V8.1 Family)
  • Advance Diploma In German (Banasthali Vidyapith).
Programming & Software Skill set: Professional Experience:
  • Worked as Software Tester /Quality Analyst (Designation: Engineer -Application Development)in Confidential from July 2007 to November 2010.
  • Worked as Software Trainee in Confidential from Jan 2007 to June 2007.

Professional Training:

1. QTP (Quick Test Pro) Training , Confidential:
Trained on QTP which includes

  • Record and Play in QTP.
  • Learn concept of Object Repository in QTP , How QTP recognize the object in the application, Concept of Smart Identification.
  • Framework Designing
  • Advantage of different available checkpoint and Actions in QTP.
  • Use of Synchronization.
  • Drive data using Global Sheet and Local Sheet.

2. 8-week Training session at Confidential:

  • 1 week bridge course, including basics of DBMS, Fundamentals of programming languages, System Analysis & Designing, Software engineering.
  • 1 week HTML training.
  • 4 weeks Training on XML, JAVA, Advanced JAVA, J2EE, JDBC, MS-SQL Database.
  • Automation of Human Resource Assistant Project in java.

3. Selenium Training : 
Trained on Selenium IDE, Selenium RC and Selenium Web driver. As part of this training, automate some functionality of Yahoo-mail. This automation includes Sending Email to bulk of yahoo User and then Login to Yahoo-mail with Receiver Emails Id and verify whether the Email reach to Inbox or Spam folder.

Work Experience:

1. Project Name: Modular Solution

Project

Modular Solution

Role

Software Quality Analyst/Quality Engineer

Client name

Confidential

Time Period

Feb 2010- Nov 2010

Tools

QTP (Quick Test Pro), Quality Center for execution and reporting bug(HPQC)

DB

SQL Server Enterprise Manager.

Project Description:
Modular solutions aimed to provide a panel of Line Of Business (LOB) modules to a variety of target selling Channels. These modules are accessible in any combination that the customer requires. The solution is capable of supporting Quote and Buy processes through common transactional services. It has functionality of Quote User requirement and generate the Policy accordingly. Also create all policy level documents. Underwriter has some limited access of application to perform some transactions.
Testing team is responsible for testing of field Validations and complete flow of application for all the defined products. Major functionality tested are Quote Creation, Re-Quote, Buy Quote, Renew Policy , MTR , Override a Policy etc.

Responsibilities:

  • Worked on Execution of Testcases in Quality center. This Testing consist of verifying the Screen fields values and their associated business rules, Checking the dependency among the fields etc.
  • End to End testing of all LOBs which involves creating quote then generate Policy and verify all calculated values.
  • Reporting Defect andtheir Status tracking in Quality Center (HPQC): For each execution cycle, If a test step fails, a defect has been raised and linked to the failed test step/testcase. Once the defect is fixed, it is assigned back to QA team. QA Team test the defect and execute the associated failed testcases with this defect.
  • Involved in Automation of some Testcases using QTP (Quick Test Pro). We automated the testing using Data Driven framework as the application has limited functionality but all the functionality needs to be tested for variety of data.
  • Extracted Test Execution Status Report and Test execution Dashboard during each execution cycle from quality center. Analyze the Test Execution reports daily to know the Testing status of each day. This report Include : No of scripts Tested, How many fail/Pass. If Fails then the associated defects, its assignee, Severity/Priority of Defects.
  • Biweekly a complete Excel report is prepared for higher management: This report has the information about how much testing is pending and its schedule for executions, Open defect Status, Developer comment on Open defects, Rejected and Deferred Defect Status.
  • Worked on Testing DB by Writing and Running Queries in SQL through Server Enterprise Manager – Query Analyzer. Verify the database table is updated correctly for each transaction and also application is picking correct value from DB.
  • Testing using xml: Passed input data through xml using Test Harness and then compare the provided input to the output xml(i.e. verify the data in xml node). Also need to verify xml content with the data appears on web pages of application.
2. Project Name: Extranet CH

Project

Extranet

Role

Quality Analyst/Software Tester

Client name

Confidential

Time Period

Sept 2008- June 2009

Tools

HPQC

Project Description:
Extranet is a Life insurance project in which an intranet single language website E-chassis is transform to internet–multi language site. E-chassis is designed for creating Policy and verifying the document generated for each different Policy. Different Quotes are created for different product based upon Payment Mode, Payment Frequency , Age , Age of Maturity etc.

In this project, We also work on verifying the application in other language (Italian, Spanish and German).

Confidential Testing team is responsible for the Integration, System and Regression testing of the application. There are set of business rules defined for each product. So the team is extensively involve in responsible for testing of these Business Rules, Screen Validations and Complete flow of application for all the defined products.

Responsibilities:

  • Analyzed the Business Requirement Document, Functional / Technical Requirement Document (BSDR/PSD) and streamlined the Testing Activities.
  • During Requirement analysis, Responsible for finding Requirement Ambiguity and raising them to BA and get them resolved soon. This has been done by raising a bug in Quality center and assigned it to BA.
  • Involved in creating Test Strategies and Test Plan: How we will proceed on testing the application, Test Methodology, Prepare Regression suit, sequence of Testcase execution, resource allocation, Schedule for Testing etc.
  • Attending Client meeting and gathering the business requirement in detail and incorporate them in the Project.
  • Extracted Test Requirement from BRDs, and Prioritize them and then having Business agreement on it by sign off process. A Excel sheet of Test Requirement is prepared and Once it get sign off, It is uploaded in Quality center.
  • Wrote Testcases/Test script from available Business and Functional Requirement Document and Use cases from UCDs Document. Once a Test Requirement is covered, Its all test scripts areuploaded to QC (Quality Center) and linked to the requirement. Sometimes we wrote Testcases directly in Quality Center.
  • Responsible for Estimating the Testing effort, WBS is followed to estimate the task of writing the Testcase and later on its execution.
  • Performed Test execution for end to end functionality and GUI of application in Quality Center.
  • Reporting Defect andtheir Status tracking in Quality Center (HPQC): For each execution cycle, If a test step fails, a defect has been raised and linked to the failed test step/testcase. Once the defect is in fixed state, It is assigned back to QA team. QA Team test the defect and also the associated failed testcases with this defect.
  • Performed Regression test to ensure product integrity after defect fixes, modification and enhancement.
  • Involve in Defect Triage Meetings with Defect Manager to identify how important is the defect? and how much pain it cause to the functionality of application? Consensus on Severity, Priority and Ranking of defect.
  • A detailed Test Execution Matrices/Report is prepared which contains details like % Quality, Test Execution Coverage, Average defect retest aging, Average defect aging, Application Defect Density, % Re-opens, % of Critical/High/Med/Low defects, % Defect Rejected. Also Traceability Matrices are extracted to know the how many requirement are tested successfully from their linked Test cases.
  • Extracted Test Execution Status Report and Test execution Dashboard during each execution cycle from quality center. And analyze the Test Execution report, Defects reports and other customized report through Quality center.
  • Worked on handling Change Request and incorporating them in Testing. Once a Change Request is approved, Testing Team identified the impacted area and estimate Testing efforts.
  • Monitoring bugs in quality center and assisting developers in identifying necessary fixes.
  • Imparted Project Training to other colleagues in the Project.
3. Project Name: DRSpro (IVK Client)
Project

DRSpro (Integration Vorgangs Korb)

Role

Software Test Engineer

Client name

Confidential

Time Period

Oct 2007 – Sept 2008
June 2009- Feb2010

Tools & System

Silk Test Tool, Manual Testing, Remedy ticket management tool, Mainframe

DataBase

DB2

Project Description: 
The Document Management and Workflow Control System (DRSpro) application is basically a workflow which steam line all processes of clerks and managing documents of customer .This application was built in keeping in mind to make a office completely paper-free. IVK Client is basically a GUI application used by clerks and executive of Insurance Company for managing and maintaining customer documents and specified processes. It has access to VORIS which is Vorgang Information system having all the data for different work flows , provides information on current and archived business processes Its functionality include forwarding of business processes, automated allocation of business processes, archiving of business processes, processing of business processes based on Role, Authorisation and control

Responsibilities:

  • Participated in Framework creation of DRSpro in Silk tool. Data Driven Framework is designed as the application has fixed/limited functionality but wide variety of dataFor example creating a Process is one functionality but we need to test it positively and negatively for 100 of Process Ids.
  • Automate Testcases are developed using Visual 4T Scripting Language. Data driven testcases pick the data from Excel and verify different functionality as per requirement.
  • Involve in extracted Test requirement from PSD and then Wrote Testcases for each Test Requirement.
  • Worked on execution of the Testcases Manually.
  • Imparted Application Training to other colleagues in the Project.
  • Worked on fixing the Base Support CR raised in production environment. Base support CR work include Deleting single/many vorgang, Archive single/many Vorgang, Recover hanged vorgang, Forward a Vorgang to Group of user/Recipient in IVK. We wrote Query as per CR issue and assigned them to support Team. Support Team execute the Query in production and sent the result to us. This process continues until the problem is resolved and then we closed the CR.
  • In this project, all the Testcase are kept in svn repository. so during each execution cycle, I was responsible for extracting the Testcases from svn and distribute among the testers. We have folders in shared drive for each Test Team member where we keep the assigned and executed Testcases.
  • Testcase execution reports are prepared in Excel, On daily basis checked the Excel report and make sure the work in-progress and if we have any major finding than we need to intimate it to onsite coordinator. Once a failure is occurred, a CR has been raised in Lotus Notes CR system and assigned to the Test manager.
  • Involve in managing production ticket using Remedy Ticket Managing Tool. It includes analyze the raised ticket and assigned it (by raising a CR) to the responsible team of DRSPro & get it fixed soon. Once the raised CR is fixed for the respective ticket, We need to update the remedy ticket status with appropriate comment in German language and assigned it to the concern user.
  • Involve in testing the Mainframe Host Application (which is one of the sub-application of DRSPro designed in mainframe) through PCOM. It include launch host application and then verify some of the data in mainframe.
  • Mainframe Testing includes CICS Data entry and Inquiry Screens. Also validated mainframe Dataset (files) and Ran DB2 Query through Spufi.
4. Project Name: Routing Information System

Project

RIS

Role

Software Test Engineer

Client name

Confidential

Time Period

Aug 2008 – Sept 2008 (2 Months)

Tools

Silk-Test Tool, Manual Testing

Project Description: 
This new application is for automatic playing//working of Routingänderungen {Routing changes}.Till now the Routingänderungen per Work-order was worked and made available till 1st of the Month by CSC. Correction changes or

Changes occurring in between month were possible only by assignment//commissioning of a CR. From now on it will be possible that entitled persons can carry out changes any time in the Routingzuordnungen {Routing allocations}. The changes are worked //executed per batch and are productive during the next day. The application is based on a Browser-Lösung {browser solution} and is described in the following. Some masks were already designed for the description of the functions within this application. These masks form the basis for the description of the functions and are displayed in the following chapters. The layout of the masks is changeable after consultation with the department and the BO. The described functions within the masks are changeable only in special//exceptional cases (error descriptions, technical restrictions//limitations). A renewed set-up is necessary in these cases.

Responsibilities:

  • Worked on Effort Estimation of writing Testcases and Execution, WBS is used to estimate testing effort..
  • Involved in Test Plan activity.
  • Worked on Testcases writing for functionality as well as GUI.
  • Responsible for Framework designing of RIS in silk tool.
5. Project Name: Bilingual portal Website for NISTAD

Project

Bilingual portal Website for NISTAD

Role

Software Trainee

Client name

Confidential

Time Period

Jan 2007 – June 2007

Language

php, Dreamweaver

CMS & IDE

Joomla(1.0.12) Content Management System , TeamSite & Dreamweaver

DB

MySQL

Project Description: 
National Institute of Science, Technology and Development Studies, New Delhi is devoted to a study of various aspects of interaction among science, society and state and exploring continuously the Interface Between Science,Technology And Society. NISTADS is one of the 38 institutes/laboratories of the Government of India’s Council of Scientific and Industrial Research (CSIR), New Delhi.
We use Joomla CMS to designed it website.

Responsibilities:

  • Identify and learn the best suitable CMS for our requirement from Joomla (Open source CMS) and Teamsite.
  • Responsible for Designing and Deployment of NISTADS website using Content Management System, Joomla.
  • Worked on Designing website & its Layouts. It also includes Managing Website Content, User Authorization, Content deployment, Content Publish, Archive Content, Search content within website, News Feed, Managing Polls, User count, Calender and more.
  • For layout GUI, some New CSS has been created. Also some existing CSS has been modified.
  • As per requirement, worked on modifying the existing php scrip.
  • Experience on Dreamweaver for modifying CSS and php script.
  • MySQL DB is used for keeping all the data.

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