SUMMARY

• 12+ years of experience in Information Technology for various companies ranging from start - ups to well established global corporations

TECHNICAL SKILLS

Languages: Salesforce Apex, Visualforce, C#, Java, APEX, C++, VB.NET, JSP, ASP.NET, ASP 3.0, T/SQL, PL/SQL, XML/XSL/XSLT/XQuery/XPath, LINQ, CAML, HTML/DHTML, CSS, JQuery, JavaScript, Bootstrap, Visualstrap

Technologies: .NET 1.1/2.0/3.0/3.5/4.0 , J2EE, MicroStrategy Web SDK, OLAP, .NET Compact Framework, Force.com API, Web Services, IIS6/7, Active Directory, Apache/Tomcat, SOAP, HTTP, TCP/IP, Salesforce Lightning Design System, Lightning Component Framework

Methodologies: Agile/SCRUM/XP, TDD, OOP/OOAD, SOA, MVC, Software Architecture, Design Patterns, Business Intelligence, Datawarehousing, UML

Applications: Salesforce.com/Force.com, NetSuite, SharePoint 2007/2010/WSS 3.0, SalesLogix, Microsoft Dynamics (CRM, GP, Navision), M2M ERP, SAP, Lawson, Softrax, Ektron CMS400.NET, SQL Server Integration Services/Reporting Services (SSIS/SSRS), Microsoft Visual Studio 2003-2010, Microsoft Business Intelligence Development Studio, Tibco Scribe, Cast Iron, Pervasive, MS Team Foundation Server, Apache Kafka, NUnit/JUnit, Subversion, Visual SourceSafe, Clearcase, MS Office, MS Project

Systems: Windows x64 & x86, Windows CE, UNIX (AT&T, HP-UX, Solaris), Linux

Databases: SQL Server 2000/2005/2008 , SQL Server CE, Oracle (9i, 10g, 11g), Sybase, Access

Databases: SQL Server 2000/2005/2008 , SQL Server CE, Oracle (9i, 10g, 11g), Sybase, Access

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Technical Architect/Developer

Responsibilities:

• Brand new Field Service Lightning MVP
• Met with users to gather requirements and develop stories in 1 week sprints
• Set up the baseline of FSL according to business requirements and use cases
• Work Orders, Service Appointments, Work Order Line Items, Work Types Service Territories, Service Resources, Operating Hours, FSL Settings
• Autocreated Work Orders, Service Appointments, Work Order Line Items from Opportunities that went into the Scheduling stage
• Created Work Order Line Items based on Opportunity Products
• Created Total Duration on Work Orders based on Work Order Line Item quantity and Work Type Duration
• Configured Dispatcher Console
• Configured and assigned FSL Permission Sets
• Configured and customized FSL Mobile app

Confidential

Salesforce Analyst/Developer

Responsibilities:

• Proof of concepts to bring Salesforce Classic functionality to Lightning
• Workarounds using best practices for Lightning
• Developed custom Lightning components for Case Team Members and for Shared Records on Community Contacts
• Wrote triggers/apex classes
• Set up and customized Lightning Community, custom Community Pages
• Custom Lightning Record Pages
• Process Builders that called Apex classes

Confidential

Salesforce Technical Architect/Developer

Responsibilities:

• Field Service Lightning Proof of Concept
• Met with users to gather requirements
• Put together a proof of concept built on Field Service Lighting based on user input
• Configured FSL Mobile app
• Set up multiple communities to work with Field Service

Confidential

Salesforce Technical Architect/Developer

Responsibilities:

• Technical Architect on a greenfield Service Cloud pilot bringing Confidential internal systems
• Led offshore development efforts
• Led technical design and grooming sessions
• Created architecture diagrams
• Worked with the MuleSoft team on integration API deliverables

Confidential

Senior Salesforce Developer

Responsibilities:

• Salesforce Lightning Development/Aura Components
• Apex Classes and Triggers
• Salesforce Lightning Pages
• Salesforce Communities Development
• IntelliJ with Illuminated Cloud

Confidential

Senior Salesforce Architect/Developer

Responsibilities:

• Architect on a global FSL implementation
• Led offshore development efforts
• Set up and configured FSL for Confidential Field Service Operations in LEX
• Helped to implement features of FSL Appointment Scheduling in order to get the project over the finish line for production
• Configured FSL Mobile app, worked with Salesforce on FSL Mobile issues
• Created custom Lightning apps
• Custom Lightning Dashboards/Reports
• Mentored developers helping them to enhance code & optimize SOQL Queries
• Process Builder & Workflow development
• Utilized Flosum for deployment

Confidential

Senior Salesforce Architect/Developer

Responsibilities:

• Marketing Cloud Architect on a global Salesforce and SFMC implementation
• Set up Marketing Cloud Connect for two-way sync with Salesforce and to send Emails from Salesforce
• Set up Users in Marketing Cloud & Social Studio
• Set up Salesforce & Synchronized Data Extensions
• Set up an Automation to combine Salesforce Leads & Contacts into one Data Extension
• Set up Journeys using Journey Builder with Dynamic Content and AMPScript
• Set up Social Studio (Radian6) with Social Listening for Instagram, Facebook, Twitter, Pinterest, LinkedIn
• Set up SAP, Sender Profiles, Delivery Profiles, Send Classifications
• Set up Campaigns, Landing Pages, Reports
• Set up Email templates
• Trained users on how to use Marketing Cloud and how to use Guided Send

Confidential

Senior Salesforce Architect

Responsibilities:

• Led a Mulesoft/Integration Architect for a Confidential project from discovery through implementation
• Led a team of onshore/offshore developers and oversaw the design and architecture of MuleSoft integrations giving them technical design and oversight
• Re-architected the integrations to bring data from external systems into Salesforce to support reporting efforts
• Analyzed Groovy scripts to see where we could refactor and optimize
• Utilized MuleSoft, MuleSoft Salesforce Connector, Salesforce

Confidential

Senior Salesforce Architect/Developer

Responsibilities:

• Architected, designed and developed a custom lightning community for customers to purchase products in their commerce store using a customized Napili template
• Looked into the feasibility of customizing Aloha over Napili, had to perform a cost/benefit analysis of each
• Set up and developed Commerce Cloud for purchasing products in their commerce store from the customer community
• Built a custom AppLauncher component like in the Aloha template to be used in Napili
• Designed a round-robin style allocation of Community Cloud Plus licenses to enable admins to log in and assign users on an as-needed basis
• Users were on a login-based license unless their logins reached a threshold, then converted to member-based logins
• Integrated with other systems such as WooCommerce
• Led offshore developersgiving them technical design and oversight
• Salesforce Sales Cloud, Lightning Communities, Lightning Aura Components, Aura Framework, Apex

Confidential

Senior Salesforce Technical Architect/Developer

Responsibilities:

• Architected, designed and developed Salesforce for internal business operations with Field Service
• Lightning and Lightning Communities using a customized Napili template
• Designed and built a Lightning Community using custom Lighting Aura Components for customers with custom wizard-style logic to submit a Case and check Case status, submit comments, see updates, update account information, look up entitlements and SLA’s
• Integrated Field Service Timesheets with FinancialForce PSA to track time and payments
• Created Case queues, teams, and business processes to create Work Orders and Service appointments
• Attached multiple assets to Cases
• Set up Entitlements and SLA’s associated to Assets
• Designed Processes and APEX classes to integrate with OnForce, FieldNation and WorkMarket to assign Field Techs to Work Orders
• Reverse engineered existing VB code for system integration to be built in Salesforce using Salesforce Web Services
• Led offshore developers giving them technical design and oversight
• Salesforce Service Cloud, Lightning, Field Service Lightning, Lightning Communities, Lightning Aura components, Aura Framework, Force.com API, Visualforce, APEXP

Confidential, Waltham, MA

Senior Salesforce Architect/Developer

Responsibilities:

• Oversaw the transition from WinMed to Salesforce
• Designed and architected Salesforce for Patient Management
• Set up and configured Health Cloud for patient management
• Set up and configured Marketing Cloud for patient interaction and for patients to enter into different kinds of journeys
• Re-created WinMed reports in Salesforce
• Salesforce Sales Cloud, Salesforce Health Cloud, Lightning Communities, Lightning Aura