SUMMARY:

• Motivated and creative technology leader with 20+ years of experience, driven to help people solve hard problems.
• Focused on developing self - sustaining teams, finding areas to improve by identifying process efficiency opportunities, establishing cross-team relationships, and strategic leveraging of technology.
• Agile Enablement & Training Strategic Analysis & Execution Portfolio Planning & Management Application Development & Delivery Architecture Partnership Governance
• DevOps & Continuous Delivery Service-Oriented Architecture Acceleration Professional Writing (All Styles)
• Leadership - Team & Relationships Delivery Practice Management

TECHNICAL SKILLS:

• Visual Studio
• .NET
• C#
• SQL Server
• MSMQ
• Web Services
• CICD
• TFS
• Artifactory Pro
• CruiseControl
• .NET
• TeamCity Cake
• MSBuild
• XML
• Microservices
• Neo4j
• Agile (Lean, Scrum)
• Six Sigma
• CMMI
• Pattern Recognition
• SharePoint

PROFESSIONAL EXPERIENCE:

Sr. Architect/Manager, Enterprise Delivery Practice

Confidential

Responsibilities:

• Facilitating cross-division communication channels, including stakeholder engagement and architect feedback.
• Creating process maps of interactions between holders during gate changes, providing visibility to leadership of areas for refinement and improvement (including Kaizen/5W1H charting).
• Customized SharePoint site to show dashboard of projects in Design phase through Build, including aging, group rollups.
• Supporting Commercial portfolio in all things delivery, from Agile training and tools support to defining best practices for CICD to DevOps to Production. Includes troubleshooting and working directly with teams to solve issues.
• Led activities to automate work item management streamlining across teams. Also providing analysis as requested.
• Defining strategy to create tool-agnostic processes to make work visible across tools and systems.
• Providing Agile and CICD coaching as requested across teams in IT.
• Solutions architect on EMD project for Distribution division
• Providing CSM guidance and overall structure to team for delivery cycles.
• Creating build pipeline using TFS and TeamCity, integration into deployment system (CA Release Automation) using Artifactory Pro (+ NuGet instance) and policies to invoke and commit based on unit test results.

Chapter Leader & Instructor

Confidential, Houston

Responsibilities:

• Led Agile transformation across ESS (5 directors & 200 individuals), resulting in $3MM year-end core support reduction.
• Worked directly with PMO and IT strategy to consolidate reporting and data, also providing analytics support.
• Created Champion network across ScrumMasters and change agents for each delivery team across department.
• Worked with Dev/Ops group to create build and Continuous Integration and Delivery (CICD) processes and consolidation across IT groups.
• Drove Service Manager Configuration Item (CItem) cleanup in partnership with the Incident Management group to ensure consistency of CItem areas and assignment and resolution of incidents. Enabled all processes that key off of the CItem to route correctly throughout each one, especially for CSL reported items.
• Proactively aligned with Enterprise Release Management (eQRM) for the handling of all SHARES changes systemwide, ensuring participation with eQRM group meetings as well as facilitating unified reporting and seamless transition.
• Manage all off-host application development efforts under Portfolio and Solutions Management (PSM), including SharePoint customization.
• Resurrected and implemented Teletype Reject Automation for GDS and OA bookings, dramatically reducing the volume (55%) and allowed for the shutdown of the an entire contact center for processing. Created all volume and activity reports. Established business relationships and communication process using Agile foundations.
• Implemented GDS Day of Departure Messaging, augmenting HPe Journey Management System (JMS) by allowing GDS Y message sends for protected customers rebooked on flights. Modernized legacy Sabre (1S) standalone application and SHARES queue reads for C.A.R.S., allowing 1S standalone version to be deprecated + MIPS reduction on host.
• Resurrected Sine Table Manager efforts to in corporate true ID harmonization and enhanced Corporate Security reporting capabilities.
• Created continuous integration activities,
• Implemented Agile practices in development teams across Systems Management, including daily scrums and task management in TFS. Also supported scrum activities for ESS teams while relocation efforts were underway.
• Implemented Flight Close modernization, allowing for deprecation of legacy Flight Close application hosted by Flights and Fares group. Added full reporting to stations and help desk.
• Supported EZR Contact Center SWAT efforts to eliminate LEID ghosting in field as well as provide education around SHARES usage in production.
• Managed 6 direct reports, both contract and full-time. (Members of team cover the efforts above and are assigned primary areas of responsibility.) Included all HR administration, salary administration, and goal management, budgets.
• Managed all Portfolio and Solutions Management contract employees in Fieldglass, including statements of work.
• Managed C4E Champion Network across entire organization.

Sr. Architect, Dev/Ops and Release Management

Confidential

Responsibilities:

• Defined and documented build, test, and release management processes for department. Chaired weekly release assessment meeting with all directors and technical stakeholders. Chaired weekly coordination meeting with release administration team.
• Inherited incomplete implementation of strawman of custom change management application and greatly improved it for widespread use (FastTrack), which allowed for ALM process to begin metrics capture. (Built as SmartClient in C# 2.0, SQL Server 2005 backend with SSRS.) Enabled true Release Management gate function. Created reports for auditing and stakeholder visibility. Also responsible for updates and changes to codebase and reports. Implemented full web-based interface.
• Created custom build and release framework, includes the use of NAnt scripts, CruiseControl.NET (CCNet), and .NET C# 3.5 custom remote install utility to manage GAC versioned components and remote handling.
• Managed administrator team of four+ to complete releases in agreed-upon, planned, and reported timeframes. Ensured communication consistent with team and development management staff throughout entire integration to release process.
• Met as needed with department directors to ensure industry-required deadlines were hit and to rectify any QA or integration bottlenecks.
• Enforced Sarbanes-Oxley compliance in group, functioning as primary gatekeeper. Ensured separation of duties and controlled environments for department. Regularly answered to internal and external auditors on change management and release management controls and compliance.
• Personally built, deployed, and administered over 100 distinct .NET websites, applications, and jobs in production. Also functioned as .NET Tier 2 admin to troubleshoot issues in staging and production environments. (Included initial setups, assisting infrastructure and architecture as needed.)
• Implemented and championed recurring architecture and integration cooperative meetings with developers to encourage collaboration and best practices for development, test, and release activities for department. Responsible for ensuring communication stayed constant on changesets.
• Administrator of Visual SourceSafe (VSS) and Team Foundation Server (TFS 2010) team projects. Created conversion scripts and cutover, drove migration efforts and cleanup, initiated branching strategy and process definition. Customized TFS build server (agent) to use CCNet for deployment.
• SharePoint site administrator and owner for entire SDLC process and discussion areas, including release management reporting area.

Contributing Author

Confidential

Responsibilities:

• Regular contributor to IT Leadership and Programming and Development areas of Confidential . Whitepaper published on Release Management on ZDNet, other articles also featured as specials to Confidential . Articles include topics such as Continuous Integration and Delivery, Project Management, Unit Testing, and Release Management.
• Architected, programmed, and managed application development for eCommerce implementation for form of payment gateway (middleware) for Confidential and reservations systems. Managed team of 4 for development efforts. Still currently in production and yields nearly $2MM/month for non-credit card sales.
• Key team member that designed and developed the first airline XML direct reservations (direct channel) with online travel agencies, as well as check-in and gate management custom software used at airport locations. Managed business relationships as well as create integrated queue management system to manage both mainframe activity and web services processing.
• Managed production implementations for corporate applications, including full lifecycle establishment and consolidation of varied environments. Administered 15 servers in cooperation with systems management center (data recovery) and ensured bridgelines were established during outages or releases. Also functioned as backup DBA and created staging environment for development group.
• Worked on eTicket engine and Gate Management applications as senior developer. Created use cases and did field studies to ensure behavior of frontline agents was considered during development.
• Managed staging and production environments for five large applications and liaised with database administration and support groups, establishing full backup and redundancy processes.
• Coordinated all testing and delivery efforts with Enterprise Application Support group, provided first-line support to ensure processes for integration and delivery could be met.

Sr. Systems Analyst

Continental

Responsibilities:

• Primarily responsible for automation of mainframe processes. Created maintenance activity management system and full documentation set for FAA compliance (including authoring and writing full testing scripts, capturing of user test results with FAA, and results charts for division vice president.) Liaised with FAA on regulatory control at Ellington Field location.
• Managed and provided services as primary server and workstation administrator, including facilitation of change requests and server and workstation upgrades.
• Coordinated all technical aspects of several department moves (including all servers and workstations, software configuration, and standalone network domain migration) from airport-to-downtown relocation.
• Established backup procedures for optical jukebox and document management front-end application.
• Integrated and customized Kofax Ascent Capture software for Aircraft Records and Human Resources Information Systems groups, including hardware testing of scanners.
• Fulfilled role as primary SQL Server database administrator, also handling conversion of scanning database and application to support multiple groups across division.