Desktop Support IT Technician Resume Spokane, WA - Hire IT People

SUMMARY

Software Engineer with extensive experience in software application design and development encompassing all aspects relating to application installation, service and support, debugging, unit testing and prototyping, global application management and documentation.
Extremely self - motivated, flexible, and goal oriented. Software engineering experience in identifying tools and System enhancements to support business requirements.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Desktop Support IT Technician

Confidential, Spokane, WA

Responsibilities:

Demonstrated capacity to work remotely and consistently meet expectations
Managed multiple service tickets and quickly responded to changing priorities
Designed and implemented WPF C# .Net software to improve efficiency of daily work.
Proved to be an invaluable asset in resolving service tickets, email and personal requests
Ranked as the top person to respond and address technical related phone calls
Administered Active Directory and Microsoft Exchange requests
Diagnosed to root cause, sales agent computer issues

Software Engineer

Confidential, Spokane, WA

Responsibilities:

Demonstrated capacity to work remotely and consistently meet project schedule
Managed multiple .NET projects and quickly responded to changing priorities
Implemented a .NET monitoring system which reduced windows service issues to zero
Collaboratively designed and implemented a .NET application distribution process reducing manufacturing costs
Designed .NET Automation Simulation Application which saved many hours of manual testing
Diagnosed to root cause, production line issues regarding .NET Application, saving millions of dollars of potential lost revenue
Collaborated with customers on .NET solutions which exceeded expectations

Test Software Architect

Confidential, Spokane, WA

Responsibilities:

Maintained and enhanced Global Test Application using by manufacturing
Collaborated with Test development engineers on New Product Introduction needs.
Designed and initiated End-user support and training for Global Test Application
Investigated End-User issues by analysis and troubleshooting minimizing impact to production.