SUMMARY

• Over 15 concurrent years of extensive experience in the field of software development, actively involved in design, development, maintenance and updates of business applications (windows & web applications).
• Proficient in ASP.NET, VB.NET, C#, ADO.NET, .NET framework 1.1, 2, 3.5, 4.0, 4.5.2, 4.7, .Net Core 3.0, utilizing LINQ and Entity Framework
• Proficient in SQL Server 2000/2005/2008/ r 2/2012/2017/2019 developing schemas, objects, stored procedures and user - defined functions
• Involved in full development life cycle including requirements gathering, analysis, drafting time/cost estimates, design, development, testing and deployment of various software solutions as team lead/project manager among a broad spectrum of clientele.
• Developed various WCF/SOAP/Web API web services to create cross-platform integration, removing the obstacles of language incompatibility.
• Experience in technical support, technical writing and end user training as well as direct client consultation to guide internal/external customers to realistic specifications and scheduling for project phases throughout completion.
• Extensive exposure to XML, JSON, D/HTML, HTML 5.0.JavaScript, JQuery, JQuery UI
• Excellent communication skills and a collaborative team player.
• Over 10 years’ experience in Customer Service roles
• Extensive education and experience in Management and Training in the field of Customer Service and Information Technology

TECHNICAL SKILLS

• Languages/Framework: VB.NET, C#.NET, ASP.NET, ADO.NET, VB 6.0, Classic ASP, ASP.Net, .Net Web Services, VBA, .NET Framework 1.1 - 4.5.2, LINQ, .Net Entity Framework, .Net Core 3.0
• Other Technologies: XML, HTML, JavaScript, JQuery, JQuery UI, Adobe Flash/ActionScript, SQL Server 2000/2005/2008/ R2/2012, Access, VBA, Excel
• Tools: Visual Studio 2003-2015, Crystal Reports 9.5/10/11, Microsoft Office 2003/2007/2010/365, Adobe CS 3,4,5,6, SQL Enterprise Manager, SQL Management Studio 2005-2015, SSRS 2005-2012
• Operating Systems: Windows 95, 98, 2000, ME, XP, Vista, Windows 7/8/10, Windows server 2000/2003/2008/2012, IIS 5.5/6/7

PROFESSIONAL EXPERIENCE

Confidential

.Net Systems Architect/Development Lead

Responsibilities:

• Actively leading the development effort and involved in the maintenance/development of new functionality of eKASPER, a multi-tier architecture running on 40+ machines in multiple environments, currently running .Net 4.5.2 with SQL 2012 DBMS and SSRS 2012.
• Was actively involved as team lead and a coding team member in the redevelopment of the KASPER data access layer/business logic layer and a database conversion from Oracle 11g to SQL 2012 (Completed in May 2014)
• Developed/deployed additional functionality for phase 1 of institutional accounts, resolving current hierarchy issues with permissions and account types, and implementing the ability to create institutional accounts within the application. This development is also the initial phase of a multiple phase development to eventually allow full integration with hospital enterprise EHR systems via a SAAS (Software as a service) solution.
• Active participant in the panel interview process of multiple developers for growing team for a redevelopment of the application core.
• Designed the architecture and lead development of a 1 year, multi-million dollar highly commended initiative to create an in-house multi-tier data collection application to replace vendor solutions. This structure accepts approximately 10 million prescription transaction records a year in ASAP 4.2 format, from approximately 1000 pharmacies nightly and provides automated feedback regarding prescription data to prescribers/dispensers, cross-referencing all data for accuracy and ultimately populating the eKASPER database.
• Lead development design discussions, and actively involved in the successful redevelopment of the KASPER authorization and authentication modules to integrate with Kentucky Online Gateway.

Confidential

Director of Technology

Responsibilities:

• I took the initiative as the Director of IT, moving the aging server colocation infrastructure to cloud services to increase performance, reduce downtime and cost while increasing scalability in an aggressively growing company. With limited staff on hand at the time, I successfully moved and launched the software instances in a tight 6 week schedule optimized for off peak times.
• Developed Partner to Partner™ from ground up, a social network for the nation's largest tour association, NTA. Along with integrating and complimenting their existing web site and applications, this new web application allows for members of the association to communicate to each other via several venues:
• A custom developed messaging/email application displaying all corresponding messages in a recursive fashion. Allows for the same functionality as most web based email providers, as well as notifying the member's preferred email of any messaging activity, customized to their individual preferences.
• Profile display/upload/creation process to allow a more effective search of the member directory by means of database queries into the demographics provided by conditional questions based on a member's type, size, and their targeted audience
• Interactivity via uploading/sharing/requesting various tour operator/supplier packages to build revenue for the members and the association. This interactivity included uploading destination imagery (automatically resized for efficient web display), support documentation, and created complex queries to allow other members to search.
• RFP (Request for Proposals) submission process, created and designed to build relationships between tour operators and suppliers.

Confidential

SQL DBA, ASP.Net Developer / Tech Support

Responsibilities:

• Work clients through systems troubleshooting, developing law compliant account balancing procedures, and upgrading all aspects of “ Confidential ”, a .Net based tax collection/property valuation web application with SQL backend data manipulation/storage.
• Provide technical support to customer servers via remote desktop, TCP/IP. Generate custom FTP procedures while coding backup batch files to ensure efficient updates and bug fixes in a timely manner.
• Import and convert data from various multiple formats from new and current clients to our proprietary system.
• Performed account balance troubleshooting, user interface customization, and technical support to various clients outside the realm of “ Confidential ”, such as Utility Billing applications, and a criminal warrant database application.
• Designed and appended a public portal and interface, modified the system for partial payments, upgraded and created new procedures to implement suspense accounts and refund capabilities complete with upgraded security measures to add to the extensibility of the software.
• Headed the task of updating software platform from 1.1 to 2.0/3.5, and SQL from 2000 to SQL2005, taking advantage of new utilities/optimizations within the upgrade