SUMMARY

• I am a skilled professional technician with 15+ years of customer support experience and a vast set of technical skills.
• Outstanding ability to navigate complex systems, providing advice, repairs, migrations, and installations, as needed.
• Strong communication skills to help ensure clients understand their new systems and that any support is completed as quickly as possible to minimize downtime.

AREAS OF EXPERTISE

• Systems Migration
• Project Planning
• Virtualization
• Email and Desktop Security
• Process Improvement
• Collaborative Teamwork
• Automation
• User Account Management
• Communication Skills

TECHNICAL SKILLS

• Microsoft Azure, Office 365, DirSync, Azure AD Connect, AD FS, O365. Azure, Windows 8, Windows 7, Windows Vista, Windows XP, Windows Server 2003, Windows Server 2008, Windows Server 2012, Windows Server 2016, SQL 2008, Exchange 2010, Active Directory, DHCP, DNS, Group Policy, Hyper V, Share and Storage Management, Configuration Manager, Lync 2012, Failover Cluster Manager, BitLocker, PowerShell 3.0, 4.0, 5.0, IIS, USMT, FTP, Creating Domain Controllers, Microsoft’s System Center and DFS.
• Migration Wiz, SharePoint Migration Tool, AD Connect, native Exchange Migration Tools.
• ProCurve Switches, and ProLiant Servers,
• Cluster Mode and 7 Mode Storage (Managing Aggregates, Assigning and Modifying LUNS or Volumes.)
• SAN (Managing Aggregates, Assigning and Modifying LUNS or Volumes.)
• MACD tool for Cisco phone device Configuration (Cisco Call Manager), Cisco UCS Blades
• VMWare ESXi 5.5, 6.0, 6.5
• Dell KACE, and Dell Vertex
• Mimecast and Barracuda Spam Filtering System.
• Symantec NetBackup

PROFESSIONAL EXPERIENCE

Confidential

Solutions Architect

Responsibilities:

• Strategized the removal of Folder Redirection, Offline Files, and Roaming Profiles as well as making home folders Read - Only.
• Designed and Implemented Azure Information Protection and classification labels inside of Office 365.
• Designed the desktop experience for OneDrive for Business including (Updating the OneDrive client, setting up and configuring GPOs, and remediating issues with Known Folders Move and Files on Demand)
• Setup and configured the OneDrive for Business Admin center including sharing and storage.
• Setup Retention Policies based off business requirements.
• Configured the Hybrid environment for Skype for Business.
• Configured Microsoft Teams.
• Fixing issues with Active Directory and implementing Azure AD Connect.

Confidential

Senior Systems Engineer

Responsibilities:

• Designed and Implemented Mimecast Email Filtering System
• Designed and Implemented RADIUS (Wired and Wireless)
• Designed and Implemented RDS Ad Hoc Solution.
• Designed and Implemented Office 365 solution which included ADFS for single sign-on and migrating over 1000 mailboxes to O365.
• Upgraded Domain Controllers from Windows Server 2003 and 2008 to Windows Server 2012 R2. Also, Raised the DFL and FFL to Windows Server 2012 R2.
• Worked on Implementing OneDrive for Business to replace the standard Folder Redirection Model.
• Worked with the Applications Team to Deploy Servers and Configure LDAP successfully to work with Agiloft and Maximo in Azure.
• Designed and Implemented BitLocker and BitLocker to Go solutions.
• Deployed Skype for Business Online.
• Deployed DNS record for email security such as DKIM, DMARC, and SPF records.

Confidential

Systems Engineer

Responsibilities:

• Built and Deployed a WDS Server with a customized image using MDT based on the company’s needs and requirements.
• Implemented a Backup solution inside of Azure to ensure our File Servers were being backed up.
• Optimized the Axip Infrastructure by cleaning up their Active Directory environment due to past divestitures that metadata from the previous domain left behind which included:
• Disabling Accounts using PowerShell in the AD that was no longer valid.
• Working with Microsoft to pinpoint unnecessary Sites using Active Directory Topology Diagrammer and relinking the necessary Site Links for faster replication and Login Time.
• Assisting in reorganizing DFS to replicate the data to our Azure File Servers for Disaster Recovery Scenarios.
• Worked on an Office Move Project where I had to reconfigure Print Queues, and Print Devices to communicate via LDAP, new DHCP Scopes with Failover in Server 2012 R2, and reconfiguring the WAP’s to the correct VLAN configuration.
• Migrated from Exchange 2010 to Office 365 .
• Worked with Exchange 2010 to create Shared Mailboxes, Room Mailboxes, migrated users to Office 365 , assign permissions with to Mailboxes, install SSL Certificates, fix Calendar issues, move users between databases, creating Receive Connectors, and other tasks via PowerShell and the Exchange Management Console.
• Worked with Office 365 and Azure to remove Metadata created in the Cloud, fixing DirSync errors, fixing issues with Cloud-Based applications dealing with licensing, and permission issues.
• Worked with Remote Desktop Services to install applications, fix issues with VDI Sessions, and installing more Session Host.
• Deployed Dell Kace via Group Policy and Bitdefender GravityZone through packing from Dell Kace

Confidential

Systems Engineer

Responsibilities:

• Setup our users and phones through our Lync Server, ADS for creating groups, accounts, Exchange for email creation as well as modifying calendar and room settings, DHCP for removing IP’s that are being leased to multiple nodes, Hyper V Manager to create new servers, or to perform maintenance on current servers, File and Print Services for Provisioning Shares, and managing open directories, and Group Policy for administering the environment.
• Assist in making sure backups are ran using Simpana and tapes or changed within our Quantum Library.
• Migrated our storage to a denser Hitachi rack, making sure the cables went back to the correct area’s and the SAN and servers came back up.
• Completed a project where we had to modify our current permissions inside of our Linux environment to match company policy.
• Modified ports on switches to add them to the VLAN using Juniper
• Create accounts on our Juniper Switch for our VPN users.
• Assisted in reinstalling Symantec Endpoint Protection Manager 12.1 and creating the policies, then redistributing the clients to our users.
• Manage the company’s license server for all the apps supported.
• Configure/Rebuild Windows and Linux Servers
• Manage User Accounts/Apply OS Patches
• Documentation