SUMMARY

• 14+ years of total IT experience in various stages of SDLC cycle of applications - production support, maintenance, development, analysis, design.
• Worked in various .Net, Angular, SQL, DB2 technologies based applications.
• Rich experience in Banking and Financial, Insurance and Healthcare domain.
• Expertise in identifying, triaging and resolving web and mobile based external user facing application issues.
• Experience on building support readiness of new applications into production environment.
• Expertise on Splunk - creating various dashboards, alerts, scheduled searches, reports.
• Extensively worked on various monitoring and support tools like Splunk, Gomez (Dynatrace), Apica, tealeaf, AppDynamics, HPBSM, PRTG.
• Knowledge on automation tools like perfecto and protractor and python scripting.
• Worked in mission control room for various critical issue resolutions.
• Worked on various types of application deployments.
• Having good interpersonal and client interaction skills.
• Experience in working with multiple vendors and geographically distributed teams

TECHNICAL SKILLS

• Splunk, Gomez, Apica, Perfecto, Protractor, PRTG, HPBSM, Tealeaf, WCF Storm, Service desk, Service Now, Sockeye, Netcool, Batchmon,
• Splunk Search Processing Language, Perfecto Scripting, Python, C#, .NET, ASP .net, ADO.net Win Form, XML, ASP.NET, JavaScript, HTML, WCF.
• SQL-Server 2012/2008/2005 , DB2, Oracle, Access
• Splunk, SQL Server Reporting Services, Splunk, Gomez, Tealeaf, Perfecto
• IIS 7.5, 6.0, JBoss, JVM
• Win 20012/2008/2003/ XP/2000/NT, Unix
• Service Now, Service desk, Git, MS VSTS, VSS, Star Team, Putty, FileZilla, Win-SCP, MS Office

PROFESSIONAL EXPERIENCE

Confidential

.Net Developer

Responsibilities:

• Incident management -Troubleshooting and resolving critical incidents. Post incident analysis and reports. Generating and presenting various release/ incident reports to business.
• Provide detailed technical support analysis for user incidents / service requests received and cannot be solved by the Wealth Management Service Desks (Technology and Operations).
• Own escalated cases from the team and ensure that they are resolved as per defined SLAs and quality expectations
• Utilize tools and data to assist in research and determination of root-cause and restoral steps
• Providing end to end application support (web, app tier and SQL server). Which includes working with multi product/vendor/third-party organizations in order to provide an end-to-end triage and resolution of the issue at hand.
• Knowledge management- Gathering/creating/maintaining required functional and technical knowledge base (application support procedure document, knowledge documents, and run books) by interacting with various dev. teams.
• Building support readiness for new and existing application functions.
• Release readiness and application deployment.
• Managing team, delegating tasks and coordinating between onshore and offshore teams.
• Splunk expert - building Splunk dashboards, setting up monitoring and alerting, scheduled searches and generating various usage/performance reports. Coordinating and ensuring proper logs configuration in Splunk
• Setup and maintenance of multi-dimensional application monitoring i.e. Synthetic, health check, application or server log based etc. using various tools like Dynatrace, Splunk, Perfecto, Protractor, Apica, CheckNanny, etc.
• Generating various on-demand reports and stats of different application functions.

Tools: /Environment:

• Splunk, Perfecto, Gomez, Apica, Protractor, Tealeaf, HPBSM, Netcool, Sockeye, Check nanny, watch tower, Batchmon, AppD
• Angular, C# ASP.net, web API, web services, windows service, WCF services
• MS SQL Server, DB2
• Windows, Unix, Linux, Reap desktop
• IIS web server, JVM, Autosys
• Putty, WinSCP, FileZilla, fiddler, WCFStorm
• Service Now, JIRA Kanban

Confidential

.Net Developer

Responsibilities:

• Monitoring health of systems and maintaining availability.
• Assisting Incident Controllers in driving critical incidents to resolution by providing required support for various applications and services
• Assisting L3 support and development teams in root cause analysis and further problem resolution.
• Reviewing, approving and denying RFCs before they are deployed to critical production environment.
• Participate in releases for deployments and issue resolution.
• Assisting, participating, and executing projects/processes/tools that improve availability of critical applications.
• Responsible to resolving the daily assigned tickets, requests and problems.

Tools: /Environment: IIS 7.5, 6.0, JBoss, CRM, Linux, Windows server 2008/2003, C# ASP.net websites, web services, windows service, WCF services, MS SQL SERVER 2005, 2008, AppFabric caching service, Amazon Cloud service, FileZilla, putty, WinSCP. Splunk, PRTG, Nagios

Confidential

.Net Developer

Responsibilities:

• Requirement Analysis and design.
• Involved in task planning
• Involved in functional and technical documentation
• Developing application using C# ASP.net.
• Creating various SSRS reports

Environment: C# ASP.net, ADO.net, Java Script, SQL Server 2005, SSRS

Confidential

.Net Developer

Responsibilities:

• Requirement Analysis and design Application design
• Involved in task planning
• Involved in functional and technical documentation
• Developing application using C# Win form, XML
• Understanding and analyzing SSRS report design structure.
• Creating various SSRS reports

Environment: C# .net with Win Form, SSRS, SQL Server, XML