SUMMARY:

• Over 15 years of experience architecting, developing, and implementing eCommerce systems.
• Over 10 years of experience with SAP R/3 and ECC, including design, configuration, and creating development specifications.
• Three years of experience with Salesforce Commerce Cloud (SFCC).
• Over 3 years of experience with SAP Customer Relationship Management (SAP CRM).
• Over 10 years of team lead and management experience, developing high - performing teams.
• Extensive experience working with stakeholders and vendors to develop architecture framework for B2B, ERP and other systems leveraging best practices.
• Extensive vendor management experience in vendor selection, negotiating contracts and overseeing external teams to meet strategic goals on time and on budget.
• Project management experience in both IT (hardware and software) and business projects utilizing waterfall and Agile/Scrum methodologies, leading cross-functional teams and successfully managing shared resources to complete projects on time and under budget.
• Consistently manage budgets at or under plan.
• Strong written and verbal communication skills, allowing business and technical resources to reach common understanding to achieve strategic goals.
• Extensive experience working with business stakeholders in process improvement, risk management and change management.
• Proven competency creating and leading global, cross-functional teams to achieve strategic goals. Teams include Executive Leadership, E-Marketing, R&D, Operational Excellence, Sales, Marketing, Customer Service, and Legal.

TECHNICAL SKILLS:

Technical skills include: Microsoft .NET, Microsoft Azure, Salesforce Commerce Cloud/Demandware, Java, OOP design patterns, service oriented architecture (SOA), ERP integration, E-commerce, Hybris, Microsoft SQL, Oracle, RDBMS design, XML, JSON, JavaScript, TCIP, REST, MVC, Atlassian/JIRA and Epsilon.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Responsible for creating, architecting and implementing B2C e-commerce implementations.
• Collaborate with business and IT leadership to map business strategies to a technology roadmap with an emphasis on growing eCommerce revenue and margin.
• Create technical designs and lead technical resources for Salesforce Commerce Cloud (SFCC), Salesforce Service Cloud, Aurus Pay, Epsilon Agility Order Groove, and Microsoft .NET hosted on Azure.
• Completed all business-critical projects ahead of schedule, meeting or exceeding all security and performance metrics for a 22-million customer base.
• Deploying Envista Enspire order management system (OMS) to replace Radial. Led all platform selections. Led a team of Architects, primarily responsible for designing the OMS and SFCC integration with 17 separate platforms for all eCommerce functions. These include payment, gift cards, tax and duties, fraud, online chat, customer service, telephony, subscriptions, and mobile apps. The OMS replacement and insourcing previously outsourced eCommerce functions is expected to reduce annual OPEX spend 25%.
• Led a team of internal and external technical resources to implement Salesforce Service Cloud (SFSC), migrating from multiple, disconnected, systems. Designed and built all API integrations between SFSC and supporting systems. Implemented the Salesforce Connector to integrate SFCC, SFSC, and Salesforce Marketing Cloud (SFMC) data. Customer Service now has one system to provide a 360-degree view of customers.
• Designed, architected and built Auto Deliver and Save (ADAS), a solution to integrate external payment gateways, SFCC, OMS, and subscription services to support in-store subscriptions for all US stores. Incremental income has increased to over $1M weekly.
• Created a new Secure Software Development Lifecycle program for all eCommerce technical resources as part of PCI . Solely responsible for working with external PCI Auditors to receive the team’s PCI Attestation of Compliance (PCI AOC). The Confidential eCommerce team is the first an only team at Confidential to be PCI compliant.
• Implemented Atlassian Jira and Confluence. Designed Jira workflows and issues as well as Confluence sites. Implemented Atlassian Administration to provide an easily-maintained and auditable security groups for Confidential staff and external vendors. These platforms allowed the eCommerce team to implement an Agile project management methodology, enabling product owners to work with technical resources in sprints.
• Designed, architected and built an API gateway using Microsoft C# .NET hosted on Azure. Managed technical resources, including internal and external resources from four vendors. Application used a hub and spoke topology to integrate e-commerce, loyalty and OMS systems, providing Confidential ’s first omnichannel customer solution; Auto Deliver and Save.
• Founded and lead an IT development standards team; members include IT Security and Senior Developers on multiple teams. The team provides best practices for all development, including recommended design patterns and programming best practices. Developed a library of standardized for all developers at all levels of expertise.
• Partnered with IT Security to implement and utilize Veracode to ensure that all custom applications are secure. Internal and external security scans of the aforementioned applications yielded only low issues, which were all remediated prior to go-live. All applications use TLS 1.2, OAuth 2, IP restrictions and when applicable, VPN to provide comprehensive security.

Manager, Web and Collaboration Applications

Confidential

Responsibilities:

• Responsible for global selection and implementation of custom and packaged applications to meet business needs. Coordinated with Networking, Server and Cyber Security Teams to architect and implement system platforms.
• Led a team of global technical resources; up to 6 direct reports and 12 matrixed staff in 4 continents.
• Member of Executive Steering Committee meetings, working with Executive leadership and Directors to define and prioritize strategic IT projects.
• Managed and mitigated risk for concurrent six- and seven-figure budgets. Consistently completed projects on schedule and under budget.
• Tasked by Executive Leadership to lead cross-functional team of over 25 personnel to implement global product lifecycle management (PLM) solution in SAP. Coordinated with SAP Basis Team to configure Open Text cache servers to achieve proper performance for global document access coupled with business-critical security. Successfully completed global process improvement, change management and technology implementation, on schedule and under budget. Total cost was 30% of a prior failed project. This successful project also avoided 33% of the special write-down from the prior project.
• Led team that implemented SAP Customer Relationship Management (SAP CRM) for North America. Led design of middleware data flows for integration between CRM and SAP. Replaced three legacy Customer Service systems. All North American Customer Service utilized SAP CRM to provide a 360-degree view of customers.
• Led team that implemented SAP CRM for Europe. Maintenance offices in seven countries migrated from stand-alone systems to share CRM for Service. MSA Europe reported a 25% reduction in service times.
• Deployed Hybris as a new global web presence and B2B e-commerce tool. Designed, developed, and implemented service-oriented architecture (SOA) to integrate Hybris with SAP using Microsoft .NET. Assisted in vendor selection for the platform and implementation partner. Negotiated a 60% reduction in contract cost for ongoing support for the cloud-based solution.
• IT lead on master data management project to standardize data governance and processes for product data. Designed integration with custom applications and SAP ECC for material data creation.
• Managed project to deploy the Atlassan suite for Engineering teams. Collaborated with Networking, Cyber Security, and Server teams to implement server configuration and Oracle database integration. Reduced system downtime and issues by over 80%.
• Implemented IBM WebSphere and Connections as a global intranet solution. Implemented single sign-on (SSO) integration using SPNEGO. Selected and implemented TimeToAct XCC to facilitate targeted content for users based on geography, language, and business unit. Negotiated a $60K concession from the vendor to complete the project at 94% of plan.

Application Development Manager

Confidential

Responsibilities:

• Responsible for leading a team of developers creating custom business applications using Microsoft .NET, SQL, Java and Lotus Notes technologies.
• Successfully managed multiple, concurrent lifecycle development projects, utilizing Agile project management and Scrum teams, on schedule while achieving ROI.
• Trained and mentored team members of varying skill and experience levels to learn new technologies, enabling the team to support over 800 applications.
• Worked extensively with Executive- and Director-level staff to review business strategies to align team’s project priorities.
• Designed and implemented migration to n-tier landscape architecture for all custom applications, including service oriented architecture (SOA) capabilities.
• Deployed single sign-on (SSO) for all custom applications with Active Directory by designing service-oriented architecture (SOA) using Microsoft .NET.
• Designed, architected, and developed a Customer Relationship Management (CRM) tool using Microsoft .NET and SQL. Led biweekly meetings with the North American Sales Leadership to ensure that the project was completed on schedule. Implementing this solution saved over $3 million compared to other proposed solutions. CRM enabled the disparate Sales Teams in North America to standardize business processes, leading to a level of maturity that positioned the Sales teams to leverage SAP CRM.
• Designed, architected, and developed an Employee Information System (EIS) for North American associates, providing associates the ability to view their Human Resources data stored in SAP, using Microsoft .NET and SQL. The solution saved $300,000 to $600,000 compared to other proposed solutions.

IT Project Leader

Confidential

Responsibilities:

• Manage IT projects, leading IT and business resources on business-critical projects. Senior software developer responsible for the programming performance and growth of other developers. Implemented C# .NET application architecture based on the MVC and Façade design patterns to provide department-wide development standards for efficient code reuse and standardization.
• Redesigned version control for custom applications to support new architecture standards and to conform to SOX compliance rules.
• Extended and improved functionality in MSA24, a proprietary custom B2B e-commerce website. Achieved $25M in annual sales and over $100M in quote-to-order.
• Earned the President and CEO’s Top Performer Equity and restricted stock compensation.

Senior Development Analyst

Confidential

Responsibilities:

• Responsible for full lifecycle of development projects.
• Defined lifecycle model for all custom applications.
• Project Manager for software development projects.
• Software architecture and development included Microsoft .NET, SQL, Oracle, Java and Lotus Notes.
• Mentored other developers.
• Performed work that reduced the amount of external consulting costs by over $250K in the first year of employment.
• Created new e-commerce application using Microsoft .NET and SQL technology. Designed and implemented system architecture using .NET and Java to provide real-time integration with SAP. Replaced a legacy packaged application, saving over $300K in annual maintenance costs.
• Collaborated with Lotus Notes Administration Team to revamp replication topography for global Notes databases. Reduced or eliminated all replication issues while providing increased performance for global users.
• Received President’s North America VIP for the value that the Customer Service Issue Tracking database provided the business.

Senior Consultant

Confidential

Responsibilities:

• Performed full lifecycle development for business and Engineering software applications.
• Led consulting and client staff on mid- to large-size projects, consistently meeting or exceeding project and budgetary goals.
• Development projects utilized Microsoft .NET, SQL, Oracle, Java and Lotus Notes with ERP integration. Met with potential clients as a technical sales lead to drive new business.
• Member of a $2M project that implemented a new, best-of-breed, product for an international instruments manufacturer. Part of team that designed the software, custom hardware, computer and networking topology.
• Developed a C# application using MODBUS serial communication protocol. This interface was used as the standard for all new products for a global electronics manufacturing company.
• Consistently met or exceeded quarterly billable goals.

Consultant

Confidential

Responsibilities:

• Provided IT and business strategy consulting services to mid- to large-size companies.
• Led cross-functional project teams of consulting and client staff nationwide.
• Performed full life cycle development of a custom CRM application utilizing Java, JSP, JavaBeans, servlets, HTML, and JavaScript, conforming to J2EE standards.
• Also created and maintained the backend DB2 UDB database, including all table and index creation, as well as defining referential integrity.
• Application used by Sales and Service staff at a manufacturing corporation.
• Performed full life cycle development of custom data analysis application accessing Oracle 8I database.
• Application included JSP, servlets, JavaBeans, HTML, and JavaScript, conforming to J2EE standards.
• Application used to perform business performance analysis and strategy planning.
• Customized existing WebSphere sites utilizing net.Data, DB2, C++, Lotus Notes, HTML, and JavaScript technologies.
• Developed Lotus Notes databases to access DB2 tables via ODBC. Notes applications used email functionality to automate sales force quote to order process.
• Based on the success of this project, completed an additional $110,000 of add-on work.
• Sole developer of intranet-enabled sales automation application using Lotus Notes.
• Application automated supply chain requisitioning process, linking inventory data, vendors' material availability, and purchase order creation.
• Implemented secure access outside of the corporate firewall for vendor access as well as remote Sales Representatives.
• Application included read/write capability with legacy inventory and purchase order databases.
• Project Manager and Strategy Consultant for IT Asset Management project.
• Client was a North American division of an international communications firm.
• Managed physical inventory team at multiple client data centers.
• Developed detailed project plan and business process flows.
• Responsible for enterprise-wide software reconciliation, managing coworkers and client staff.
• The results of the reconciliation were applied against a $12 million escrow account.
• Estimated and bid for two week add-on project that generated $35,000 additional revenue to the original $1 million project.