SUMMARY:

• Technology leader with more than 20 years' experience in application development, project/program management, delivery management, solution architecture and technical architecture.
• Business expertise in the delivery and support of Mortgage, Lending, Appraisal Management, financial and banking industry IT solutions
• Experienced executive with 15 years of leading software development teams and project management, focused on increasing profitability and productivity through continuous process improvement in project management and methodologies.
• Strong Technical and business consulting experience in Enterprise Architecture, Application Integration, Cloud migration/Integration.
• Adept at cultivating excellent long - term relationships with clients, vendors, executives and colleagues
• Strategic decision maker resulting in major cost savings to the organization by automation, enhancements and technology upgrades. Saved $5MM a year by automating Customer assignments, $70K a month with redundant credit service provider and $80K a month with new document generation service
• Lead the Loan Management System transition to a new Platform which is the largest project in the history of Confidential and successfully on boarded 3 different clients
• Expertise in handling teams spread in multiple locations including offshore partners
• Excellent management, leadership, staff development and people skills
• Developed and supported large number of enterprise applications managed third party vendor relationships including evaluation, negotiations and establishing SLAs
• As well versed with SOA/REST concepts, enforce best practices and effectively work on providing guidance and removing road blocks for successful and on time implementations
• Experience with meeting compliance, regulatory and financial security policies including SOX, PCI, SOC2 and great understanding of all the regulatory authority policies

PROFICIENCIES:

• C#
• .Net
• Java
• SQL Server 2016
• Oracle
• MVC
• WFC
• WPF
• ASP.Net
• JavaScript
• JQuery
• AngularJS
• Knockout JS
• Web Services
• Responsive Web Design
• Microsoft Azure
• Amazon Web Services (AWS)
• Visual Studio
• MS SharePoint Server
• MS SSIS
• MS SSRS
• Control M
• MS TFS
• Jira
• MS Project
• Visio
• Google Analytics
• Logic Monitor
• New Relic

• Technical Architecture
• Solution Architecture
• Data/Application Migration
• Financial Systems
• Release Management
• Legacy Modernization
• Cloud Computing
• Real time Integration
• Third Party API Integration
• Message Queues
• Operational Data Storage
• Operational Systems
• Business Process Management
• Best Practices
• E-Commerce
• CRM/ERP
• Web/Mobile Applications
• IVR Systems
• SOA/REST
• Design Patterns
• Test Driven Development (TDD)
• Continuous Integration - Delivery (CI-CD)
• Full Stack Development

• Practice Start-Up
• Change Management
• Project Management
• Program Management
• Product Development
• Strategic Planning
• Delivery Management
• SDLC
• Agile/ Scrum / Squads
• Onsite/ Offshore Team Leadership
• Quality Assurance
• Cross-Department Communications
• Project Accountability
• Road Mapping
• Vendor Management
• Client Relations
• Team Mentoring
• Project Forecasting
• Budgeting
• Resource Management
• Conflict Resolution
• Negotiations
• P/L Management
• Dev Ops
• Application Usability Study

PROFESSIONAL EXPERIENCE:

Confidential

Senior Manager, Application Development

Responsibilities:

• Lead the implementation of unified loan management system for Lending as a Service (LaaS) using .Net, Bootstrap, SOAP and REST based web services using WCF & Web API.
• Champion Agile transformation of development teams, customizing TFS/JIRA tools, processes and scrum/squad models, continuous process improvements and resources.
• Increase system stability, reviewing system dependencies, implementing new Logic Monitor alerting and reconciliation processes, and eliminating manual processes.
• Drive business to increase profit, analyzing end-to-end call center activities, identifying pain points, process gaps, and improvement opportunities; prepared six-month roadmap to achieve efficiency.
• Spearheaded migration of services to Azure Cloud Infrastructure.
• Boosted mobile traffic by 500% in three months by redesigning customer-facing website with RWD with emphasis on usability and excellent user interface.
• Slashed agent contact time, increasing call containment to 60% by implementing telephony interactive voice response (IVR) systems using I3.
• Established and managed offshore vendor relationship and achieved 20% cost reduction.
• Implemented application development KPIs for entire IT and achieved improvement in team velocity.
• Met compliance, regulatory and financial security policies including SOX, PCI, SOC2 for all applications and great understanding of all the regulatory authority policies.
• Defined and enforced performance baseline metrics by executing Load & Performance testing strategy.

Confidential

Vice President, Application Development

Responsibilities:

• Implemented strategic business development initiatives resulting in target state architecture and roadmap for Default IT operations.
• Saved $5M yearly by automating customer assistance services and schedules.
• Spearheaded upgrade of legacy collection application to .Net 4.0, new Oracle database, and new hardware using dedicated servers, redundant load balancing, DR instance and a plan to 4 hour RTO SLA.
• Redesigned LISA application, writing new user interface and web services to integrate with legacy applications, eliminating need for 8000+ users to login to additional application.
• Created capacity model identifying available hours for discretionary work.
• Conducted multiple assessments for security and vulnerability for multiple applications; identified and remedied all issues. Successfully executed DR exercise twice.

Confidential

Application Development Manager

Responsibilities:

• Negotiated cost-effective contracts, prepared service level agreements and implemented compliance and legal requirements in underwriting and other loan origination processes.
• Saved $70K a month with redundant credit service provider and achieved 99.98% up time with crucial services for loan originations.
• Implemented appraisal auto assignment that automated 40 associates’ work and improved turnaround time by 24 hours.
• Integrated multiple internal, external and 3rd party systems using web services, shared libraries and windows services.
• One of the highlights is integrating with a new document provider that streamlined the process, provided stable and high available service and saved $5 a request or $80K a month.
• Took initiative and implemented appraisal auto assignment solution that eliminated 90% work from 40 people resulting in a huge cost savings.