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Director, Platform Services Resume

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San Francisco, CA

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PROFESSIONAL EXPERIENCE

Confidential, San Francisco, CA

Director, Platform Services

Responsibilities:

  • Lead a global team that is responsible for software and reliability engineering, and operations platform and data operations, including delivery of new feature, functions, data streaming and compliance. Implemented Microservices, data streaming, and REST API based commerce store. Expanded the team to multiple global locations enabling SRE engineering 24x7 and standardized SaaS business metrics. Built persona - based dashboards and executed strategic initiatives to optimize company operations. Been instrumental in executing the strategic initiatives to optimize company operations.
  • Own development lifecycle, Partnering Cross-Functionally, lead full stack web/app development, implementing microservices, Data streams, analytics, Rest APIs, Java/J2EE, Spring Boot, Microsoft .net, Python, AngularJS, Kafka, SQL with Continuous and Predictable Release and Delivery following Agile methodology.
  • Own Cloud Operations, delivering distributed, scalable, resilient services on hybrid and public clouds (AWS, GCP), Delivering on GTM Strategies.
  • Integrate with Chatbot capabilities, Microservices and RESTful APIs. Enable personalization experience through enabling AI capabilities, enabling Best-in-class Omni Channel shopping experience.
  • Enable Engineering Effectiveness by enabling Unit Test, implement rigorous Secure Coding and Peer Review practices, and regularly measuring success with input from Customer Service on daily customer calls and incidents.
  • Drive Adoption of Open Standard Tool Sets, Transform from Waterfall to Agile CI/CD Pipeline, Establish Automation Targets, Monitoring dashboards, Log capture, and Provide Operational Optimization.
  • Manage Multi Billion $ Payment Operations, Central Data Platform, and Data streaming, pub sub, lake for Downstream Data Consumption, PCI Compliance.
  • Manage and Mentor Team of Managers, Software Development Engineers, Data scientists, Architects, Product Evangelists, Data Experts, Outsourced Vendors directly/ indirectly. Manage relationships and SLAs for external vendors.

Confidential, Santa Clara, CA

Senior Manager

Responsibilities:

  • Led Architecture, Engineering and Development of Enterprise and Cloud platform solutions, aligning with GTM, and improving on the sales targets.
  • Solutions included PaaS and SaaS delivery solutions, working with private and public cloud, and big data technologies, event-based messaging, infrastructure as a code, containers, No-SQL, SDN, adaptive security, cloud single-sign-on using Federated Identity.
  • Managed and led team of solution architects, software developers, and engineers across globe.

Confidential, Santa Clara, CA

Manager, Platform and Software Engineering

Responsibilities:

  • Led development, infrastructure, and support of Juniper’s enterprise and data services. Oracle e-business suite | SAP | Cloud Adoption | Datacenter consolidation | Network re-architecture | No-SQL implementation
  • Led engineering execution and drive committed engineering plans. Ensure smooth execution of projects partnering with program & product management with multi-site and multi-team dependencies.
  • Define, drive engineering KPIs, metrics, reporting dashboards, project execution, and service deliverables.
  • Oversaw strategic vendor management, procurement, and contract review, development and implementation teams,, ITIL, service management, project management and SOX.

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