Developer Support Engineer Resume

SUMMARY

Highly motivated Software Developer/Programmer/Tester with 20+ years programming/testing experience. I recently added Formal QA training to my technical skills. I also recently acquired skills using object oriented design techniques and programming languages, including Microsoft .NET Technologies.

TECHNICAL SKILLS

Programming Languages: C#, HTML, XML, TSQL, CSS, Stored Procedures, VB, JavaScript, WPF, Silverlight, VBScript

.NET Skill Set: .NET Framework and Common Type System, ASP.NET, ADO.NET, .NET Class Libraries, Web Services, .NET Remoting, Confidential controls, WPF, Silverlight

Microsoft Technologies: Visual Studio 2005, 2008, 2010, 2012 Net Frame work 1.x, 2.0, 3.0, 3.5, 4.0

Databases: MS SQL Server 2005, 2008, MS Access

Operating Systems: Windows 98/2000/XP, Windows 7. Linux

Software: Visual Studio .NET, MS SQL Studio

QA Software: QTP 10, QUALITY CENTER

PROFESSIONAL EXPERIENCE

Confidential

Developer Support Engineer

Responsibilities:

Provided support for customers using Confidential NetAdvantage controls
Wrote sample programs using MS Inbox controls and Confidential controls for Windows, Asp.Net, WPF, and Silverlight Applications.
Trouble shot application deployment and installation issues
Wrote knowledge base articles
Functional testing of windows forms applications using TestAdvantage for QTP
Functionally tested window forms, ASP.Net, Silverlight, WPF applications
Did multiplatform functional testing of various customer applications
Did stress testing
Logged bugs in TFS
Did functional testing of UI Controls for Silverlight, WPF, Window Forms, ASP.NET

Confidential

Consultant

Responsibilities:

Wrote SQL queries to identify Katrina Customers
Integration testing of Action billing system and Tracker Collection system.
Developed automated scripts to verify converted billing data.
Wrote manual scripts to functionally test the accuracy of cellular billing pricing algorithms
Performance testing of billing and message processing processes.
DB2 application tuning / check point restart
Application Development and maintenance
Integration testing of Billing system consolidations\conversions
Wrote disaster recovery procedures and did functional testing of those disaster recovery of procedures
Developed and managed the billing call data bifurcation of Verizon Wireless’ North Western regions, including Chicago, for billing system consolidations . Wrote automated scripts to certify the accuracy of those splits. Participated in the integration testing of the new call data.
Developed CICS, DB2, MQ triggered telephone inventory system and did integration testing of this system with i2k billing system.
Project Leader of 10 programmers
24 x 7 production support of cellular billing systems.
Wrote program specifications
Lead Programmer for the Northern NJ, I2k to Action conversion process
Managed the Action IMS Billing System
Developed 8 screen CICS/VSAM - bill reprint / final account retrieval system using Micro Focus Cobol. Completed the integration testing of this system with the I2k Billing System.
Implemented cycle rebalancing of the customer base
Implemented new pricing structures and plans and functionally tested those structures
Developed programs for tax audits
Successfully managed the Action Billing System and its conversion to Vision and I2k Billing Systems. Participated in the integration testing of the newly converted billing data..
Ran the CRBI Credit Card - PC based billing system Participated in the integration testing of the PC based system and the Action Billing system.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship