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Developer Support Engineer Resume

SUMMARY

  • Highly motivated Software Developer/Programmer/Tester with 20+ years programming/testing experience. I recently added Formal QA training to my technical skills. I also recently acquired skills using object oriented design techniques and programming languages, including Microsoft .NET Technologies.

TECHNICAL SKILLS

Programming Languages: C#, HTML, XML, TSQL, CSS, Stored Procedures, VB, JavaScript, WPF, Silverlight, VBScript

.NET Skill Set: .NET Framework and Common Type System, ASP.NET, ADO.NET, .NET Class Libraries, Web Services, .NET Remoting, Confidential controls, WPF, Silverlight

Microsoft Technologies: Visual Studio 2005, 2008, 2010, 2012 Net Frame work 1.x, 2.0, 3.0, 3.5, 4.0

Databases: MS SQL Server 2005, 2008, MS Access

Operating Systems: Windows 98/2000/XP, Windows 7. Linux

Software: Visual Studio .NET, MS SQL Studio

QA Software: QTP 10, QUALITY CENTER

PROFESSIONAL EXPERIENCE

Confidential

Developer Support Engineer

Responsibilities:

  • Provided support for customers using Confidential NetAdvantage controls
  • Wrote sample programs using MS Inbox controls and Confidential controls for Windows, Asp.Net, WPF, and Silverlight Applications.
  • Trouble shot application deployment and installation issues
  • Wrote knowledge base articles
  • Functional testing of windows forms applications using TestAdvantage for QTP
  • Functionally tested window forms, ASP.Net, Silverlight, WPF applications
  • Did multiplatform functional testing of various customer applications
  • Did stress testing
  • Logged bugs in TFS
  • Did functional testing of UI Controls for Silverlight, WPF, Window Forms, ASP.NET

Confidential

Consultant

Responsibilities:

  • Wrote SQL queries to identify Katrina Customers
  • Integration testing of Action billing system and Tracker Collection system.
  • Developed automated scripts to verify converted billing data.
  • Wrote manual scripts to functionally test the accuracy of cellular billing pricing algorithms
  • Performance testing of billing and message processing processes.
  • DB2 application tuning / check point restart
  • Application Development and maintenance
  • Integration testing of Billing system consolidations\conversions
  • Wrote disaster recovery procedures and did functional testing of those disaster recovery of procedures
  • Developed and managed the billing call data bifurcation of Verizon Wireless’ North Western regions, including Chicago, for billing system consolidations . Wrote automated scripts to certify the accuracy of those splits. Participated in the integration testing of the new call data.
  • Developed CICS, DB2, MQ triggered telephone inventory system and did integration testing of this system with i2k billing system.
  • Project Leader of 10 programmers
  • 24 x 7 production support of cellular billing systems.
  • Wrote program specifications
  • Lead Programmer for the Northern NJ, I2k to Action conversion process
  • Managed the Action IMS Billing System
  • Developed 8 screen CICS/VSAM - bill reprint / final account retrieval system using Micro Focus Cobol. Completed the integration testing of this system with the I2k Billing System.
  • Implemented cycle rebalancing of the customer base
  • Implemented new pricing structures and plans and functionally tested those structures
  • Developed programs for tax audits
  • Successfully managed the Action Billing System and its conversion to Vision and I2k Billing Systems. Participated in the integration testing of the newly converted billing data..
  • Ran the CRBI Credit Card - PC based billing system Participated in the integration testing of the PC based system and the Action Billing system.

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