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It Manager Resume

Houston, TX

SUMMARY:

  • Nine years of experience leading/managing a diverse team of programmers, tech support technicians, system administrators, and multimedia specialists to provide stellar IT support for Confidential and upper level management
  • Management of tech support team that provides full service 24x7 tech support to very demanding VIP customers
  • Extensive background in software and database development and software testing using CMMI/SEI software quality standards
  • Management of entire life cycle of software projects from requirements analysis through CM/QA oversight and testing to ensure customer satisfaction, minimize defects, and provide high quality deliverables
  • Management of various special projects providing leadership and technical expertise to ensure projects are well planned, consistently tracked, and completed successfully
  • Excellent writing and speaking abilities including experience in public speaking

CAREER PROGRESSION:

Confidential, Houston, TX

IT Manager

Responsibilities:

  • Integrate team of programmers, tech support technicians, system administrators, and multimedia specialists to solve complex issues and provide an overall enhanced user support to Astronauts, Flight Directors, and upper level management
  • Efficiently oversee IT operations in the Confidential and proactively prepare for upcoming changes ( Confidential policies, software updates, new initiatives) that could adversely affect productivity
  • Oversee tech support team to ensure all issues are resolved quickly, efficiently, and communicated properly to the customer
  • Manage Task Order budget of over $1.5 million
  • Establish tech support guidelines for handling issues, providing status to customer, and reporting task completion to ensure customer satisfaction
  • Establish processes for software developers (work instructions) to ensure CM/QA and adherence to SDLC (waterfall and rapid prototyping/AGILE)
  • Provide diligent leadership and technical expertise to lead special projects such as the technical evaluation/selection and deployment of new laptops and the coordination of server hardware renaming between numerous groups to minimize impact to customers and mitigate any risks
  • Work on Confidential proposals as technical writer and reviewer
  • Serve as Technical Advisor to the Confidential IT Confidential manager, provide knowledge retention, stability, and consistent decisions/implementation due to frequent management changes/reorgs
  • Approve all software release plans ensuring the schedule is realistic and necessary processes are followed
  • Perform software integration and validation testing, conduct code peer reviews, and write application docs
  • Assist with implementation of complex software requirements and application design (UI and database)
  • Communicate effectively both orally and in writing with all levels of management, co - workers, customers, and VIPs
  • Possess excellent organization skills, attention to detail, and time management

Programmer Application Deveopment Lead

Confidential

Responsibilities:

  • Develop and support applications for Confidential personnel
  • As lead, create release plans, consolidate changes for a release, and direct other programmers’ work
  • Meet with customers to gather requirements, create design, and implement/oversee development

Programming skills: Asp.NET, Visual Basic.NET, Visual Basic, SQL, Microsoft SQL Server, TFS, Microsoft Access, Microsoft Office Suite, VBScript, JavaScript, Microsoft Project

Programmer

Confidential

Responsibilities:

  • Serve as programmer for Confidential on different contracts including United Space Alliance and Information Systems Contract
  • Provide entire life cycle development from requirements through testing
  • Follow Confidential Level 3 software quality standards

Programming skills: PowerBuilder, SQL, Oracle, Microsoft SQL Server, Microsoft Access, Microsoft Office Suite, Microsoft Project

Confidential, Houston, TX

Database developer

Responsibilities:

  • Create complex database applications using Sybase and object-oriented programming
  • Provide custom and ad hoc reporting abilities
  • Perform Sybase database DBA role and backup Unix system administrator
  • Serve in unique position as liaison between staff/visiting scientists and computer department to interpret requirements and accomplish research goals
  • Research various planetary topics and provide computational assistance (programming, image processing, data analysis) with emphasis on planetary orbit stability
  • Write and publish scientific articles on various topics and perform public speaking at technical conferences and for public outreach
  • Oversee planetary science research projects of summer interns

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