CAREER SUMMARY:

• I have 10 + years of experience in consulting, implementation and migration/up gradation in MSCRM space.
• I have been working with Confidential as a SME in space of MS dynamics CRM and have experience of doing assessment of various systems and proposing new solution on MSCRM Online and On - Premise platform.
• I possess excellent written and verbal communication skills.
• Teaming up for the Project activities to ensure for a good team environment in carrying out Project activities .
• I have been part of many projects on MSCRM with 4.0/2011/2013/2016 versions .
• Having experience solving client business problems by recommending and architecting solution.
• Responsible for reviewing and documenting client business processes, re-engineering the client’s processes to improve efficiency, and performing the functional tasks required for a successful CRM implementation.
• Rich experience on customization & configuration in MSCRM 4.0/2011/2013/2016
• Hands on Scribe Job configuration for data integration.
• Implementation of MSCRM 4.0and CRM 2011.
• Customize the product and reports in MSCRM 4.0 and CRM 2011.
• CRM SDK and exposure to Web services and XML.
• Customizations: Java Scripting, Plug-in in .NET to communicate to CRM.
• Data migration and integration using Dynamics CRM tools.
• Experience working on Plug-ins - Plug-in scenario, plug-in architecture, registering plug-in.
• Installation and setup of MS CRM 4.0 and CRM 2011.
• Proficient in developing web based applications using ASP.Net with VB.Net and C#.
• Possess sound knowledge on OOPS.
• Experience in creating Stored Procedures and Triggers in SQL Server Databases.
• Involved in all phases of Software Development Life Cycle (SDLC).
• Worked on the integration of the other application with MSCRM.
• Worked as a support analyst on MSCRM 4.0/2011 as Application Administrator and Developer.
• Effectively handled production issues in project, analysed the problems and provided effective solutions to the Customers.
• Worked on the new concepts of MSCRM 2011 and well aware with the new features of MSCRM2013.
• I have done Ribbon Customization through Ribbon workbench & Pregma tools.
• Well versed with RDBMS like MS-SQL server, basic IIS and OS concepts.
• Able to learn new systems quickly, so as to have better technical and functional skills in handling activities.
• Teaming up for the Project activities to ensure for a good team environment in carrying out Project activities.
• Updates the layout of the application when needed.
• Strong business and technical vision with effective people skills to allow close work with senior management.
• Ability to manage multiple complex projects for internal and external customers.
• Promotes the proper use and adoption of the CRM application.
• Sets up, trains, and creates hierarchy for new users. Maintains list of users.
• Innovative and creative problem solver, who is result oriented, has an aptitude for learning and can maximize resources while possessing a sense of urgency.
• Works with executives to build, run, and analyze specific reports
• Experience in working with Microsoft Enterprise Library.
• Knowledge in AJAX web browser technology.
• Proficient in learning new technologies and quickly adapting to new environment.
• Have excellent communication and inter-personal skills.
• Ability to take pressure and deliver quality solutions independently

IT SKILLS:

Microsoft Technologies: ASP.Net 4.5/4.0/3.5, 2.0, C# 2.0

Microsoft Dynamics: Microsoft CRM 4.0, MSCRM2011, MSCRM 2013/2016

Development Tools: Visual Studio.NET 2010/2013/2015

Web Technologies: HTML, XML, AJAX and Web Services

Scripting Languages: JavaScript

Database: MS SQL Server

AREAS OF EXPOSURE:

• Have rich experience of all Environment DEV/SIT/UAT
• Creating strategy for improving mscrm application performance.
• Handle administration of the application on production. Render post support as well as resolve queries, train end users.
• Conduct workshop on mscrm to get new talent from the organization from different technologies.
• Interact with team members to ensure smooth progress of project work.
• Ensure adherence to quality norms throughout the administration & implementation of process.
• Provides and supports sales and marketing with a repeatable, automated, sales/marketing lead generation, account management.
• Involved in designing of database for the interns project.

PROFESSIONAL EXPERIENCE:

Confidential

Solution Architect

Technical Environment: MSCRM Dynamics 2016

Responsibilities:

• Setting up the Infrastructure for MSCRM implementation as well as NAV.
• Set up the all PPE environment for MSCRM development.
• Installation and configuration of MSCRM 2016 on premise.
• Installation and configuration of TFS 2015 for MSCRM development
• Installation and configuration of SharePoint server for MSCRM integration.
• Setting up IFD configuration for Client to access MSCRM url on internet.
• Involved in Dynamics NAV integration with MSCRM.
• Mapping of fields in both environment for integration.
• Deployment of the solutions in different environment for Testing.
• Installation of ADFS server for setting up IFD.
• Setting Email router configuration for Exchange Online.
• Proposed solution for the process to be implemented correctly.
• We have implemented enquiry system and then Project creation and tracking in MSCRM and finance tracking in NAV.
• We have implemented the same for & Foundation department.
• We have created Lead capture form and incorporated to Clients official site and employee HRMS web portal.
• We have implemented android mobile app to capture activities from the Confidential employees whom don’t have CRM access.
• Requirements gathering and mapping it as per client’s requirement into MSCRM platform.
• Analyses new requirements, defects and provide project estimates.
• Analyses new requirements and provide impact analysis addressing technical design and identifying individual tasks.
• Have done customization and configuration to the existing application to meet the requirements.
• Prepared detailed document on complete assessment of the existing system and proposed solution on that.
• Worked under critical situation and deliver the component within tight timeline from client.
• Updated clients the TDD document with expected changes to the system.
• Prepared the details technical design document for the expected system.

Confidential

Technical Consultant on MSCRM (Tech Lead)

Technical Environment: MSCRM Dynamics 2011

Responsibilities:

• Requirements gathering and mapping it as per client’s requirement into MSCRM platform.
• Analyses new requirements, defects and provide project estimates.
• Analyses new requirements and provide impact analysis addressing technical design and identifying individual tasks.
• Have done customization and configuration to the existing application to meet the requirements.
• Prepared detailed document on complete assessment of the existing system and proposed solution on that.
• Worked under critical situation and deliver the component within tight timeline from client.
• Updated clients the TDD document with expected changes to the system.
• Prepared the details technical design document for the expected system.

Confidential

Technical Consultant on MSCRM (Tech Lead)

Technical Environment: MSCRM Dynamics 4.0

Responsibilities:

• Requirements gathering and mapping it as per client’s requirement into MSCRM platform.
• Analyses new requirements, defects and provide project estimates.
• Analyses new requirements and provide impact analysis addressing technical design and identifying individual tasks.
• Proposed process for migrating candidate data into MSCRM database using SSIS package and get implemented from the team.
• Designed architecture document for BizTalk/ Dot Net integration with MSCRM and get implemented.
• Prepared detailed document on complete assessment of the existing system and proposed solution on that.
• Worked under critical situation and deliver the component within tight timeline from client.

Confidential

Techno-Functional Consultant on MSCRM 4.0/2011

Technical Environment: MSCRM Dynamics 2011, SQL Server2005/2008, JavaScript, SCRIBE

Responsibilities:

• Exposure on working service module of MSCRM2011
• Working on Case management.
• Exposure to work on requirements of client
• Having exposure of configuring Scribe job for project
• Having exposure of automating job for projects.
• CRM SDK and exposure to Web services and XML.
• Customizations: Java Scripting, Plug-in in .NET to communicate to CRM.
• Data migration and integration using Dynamics CRM tools.
• Experience working on Plug-ins - Plug-in scenario, plug-in architecture, registering plug-in.
• Installation and setup of CRM 2011.
• Case management using incident entity and making use of queues.
• Proficient in developing web based applications using ASP.Net with VB.Net and C#.
• Experience in SOAP &XML based Web Services using .NET Framework.
• Possess sound knowledge on OOPS.
• Experience in creating Stored Procedures and Triggers in SQL Server Databases.

Confidential

Technical Consultant on MSCRM 4.0/2011

Technical Environment: MSCRM Dynamics 4.0/2011

Responsibilities:

• CRM SDK and exposure to Web services and XML.
• Customizations: Java Scripting, Plug-in in .NET to communicate to CRM.
• Data migration and integration using Dynamics CRM tools.
• Experience working on Plug-ins - Plug-in scenario, plug-in architecture, registering plug-in.
• Installation and setup of MS CRM 4.0 and CRM 2011.
• Case management using incident entity and making use of queues.
• Proficient in developing web based applications using ASP.Net with VB.Net and C#.
• Experience in SOAP &XML based Web Services using .NET Framework.
• Possess sound knowledge on OOPS.
• Experience in creating Stored Procedures and Triggers in SQL Server Databases.

Confidential

Application Administrator & Developer on MSCRM 4.0/2011

Technical Environment: MSCRM Dynamics 4.0/2011

Responsibilities:

• CRM SDK and exposure to Web services and XML.
• Customizations: Java Scripting, Plug-in in .NET to communicate to CRM.
• Data migration and integration using Dynamics CRM tools.
• Experience working on Plug-ins - Plug-in scenario, plug-in architecture, registering plug-in.
• Installation and setup of MS CRM 4.0 and CRM 2011.
• Proficient in developing web based applications using ASP.Net with VB.Net and C#.
• Possess sound knowledge on OOPS.
• Involved in all phases of Software Development Life Cycle (SDLC).
• Being Service Ops (line 4) need to keep eye on server health through Site scope monitor.
• Primary interface with key business owners in the Fargo, Redmond and Dublin service centres for CRM 4,0
• Promotes the proper use and adoption of the CRM application.
• Customization and implementation of Microsoft CRM 4.0/CRM 2011
• Conduct detailed analysis sessions with end users and business subject matter experts
• Used to provide access on the CRM application.
• Worked on new concepts of CRM 2011 as Ribbon Customization and all.
• Need to provide solution on the CRM and Outlook client integration.
• Many time created the bugs and follow up the engineering team to get it resolved as soon as possible for end user.
• Involved keeping eye on log shipping, Mirroring and Replication monitoring.
• Involved monitoring performance of the server like monitoring CPU utilization.
• Involved supporting MSCRM application to serve end user at best.
• Handled Administration of SQL 2000, SQL 2005, and SQL 2008.
• Escalated database issues to appropriate approvers (if applicable).

Confidential

Technical Consultant on MSCRM 4.0/2011

Technical Environment: MSCRM Dynamics 4.0/2011

Responsibilities:

• CRM SDK and exposure to Web services and XML.
• Customizations: Java Scripting, Plug-in in .NET to communicate to CRM.
• Data migration and integration using Dynamics CRM tools.
• Experience working on Plug-ins - Plug-in scenario, plug-in architecture, registering plug-in.
• Case management using incident entity and making use of queues.
• Proficient in developing web based applications using ASP.Net with VB.Net and C#.

Confidential

Production Sql DBA

Technical Environment: SqlServer 2005/2000, SSIS

Responsibilities:

• Monitoring and optimizing the performance of the database.
• Planning for backup and recovery of database information.
• Maintaining archived data on tape.
• Backing up and restoring the database.
• Monitored the database server performance and if required go for tuning of the TSQL queries, Stored procedures etc.
• Escalated database issues to appropriate approvers.