SUMMARY:

• Good interpersonal, communication skills.
• Independent, good problem solving skills
• Ability to work under pressures.
• Work hard, learn more.
• I’m extremely keen to become a member of your team and will do my part to make your organization more successful.
• Will complete the job as promised.

SKILLS:

Altiris, SCCM, App - V, Citrix, VBS, Batch, powershell scripting, orca, installshield,VB.NET, ASP.NET, SQL Server, Oracle, MYSQL, Crystal Report, IIS, HTML, XML, Java Scripts, Flash, Macromedia Dreamviewer, Adobe Photoshop, VmWare. Oracle VirtualBox, Microsoft Virtual PC

EMPLOYMENT HISTORY:

Confidential

Application Development and Support Engineer

Specialization: Software Packaging

Responsibilities:

• Build software packages, driver packages
• Test software packages in package life cyclePerform User Acceptance Tests and quality control for software packages.
• Identification/elimination of problems
• Deploy the software packages, deploy images using PXE
• Automation on driver and application install for image deployment based on hardware type.
• Level 3 Support responsible for resolving technical issues related to applications troubleshooting technical issues to determine root cause and take actions to resolve issues.
• Supporting OS: Mac OS / Win 7 / Win 10 experience in Scripting (VBS, Batch, Powershell) experience in Advanced general Windows skills (registry, system services, etc.) experience in Knowledge of MSI technology or packaging tools (orca, Notepad++) experience in software distribution tool (Symantec Management Platform - Altiris) application packaging done for customers: British Aerospace Engineering Systems

Confidential

Application Packaging Specialist

Responsibilities:

• Test software packages in package life cyclePerform User Acceptance Tests and quality control for software packages.
• Identification/elimination of problems
• Deploy the software packages
• Level 3 Support responsible for resolving technical issues related to applications troubleshooting technical issues to determine root cause and take actions to resolve issues.
• Supporting OS: Win XP / Win 7 experience in Scripting (VBS, Batch, Powershell) experience in Advanced general Windows skills (registry, system services, etc.) experience in Knowledge of MSI technology or packaging tools (InstallShield, Admin Studio, ISPI (IBM tool), App-v Sequencer. experience in software distribution tool (SCCM) experience in App-v, citrix, VMWare and virtualbox application packaging done for customers: ABN AMRO bank netherlands, Air Canada Airways, Manulife, Friedkin USA, Rogers, Millercoors, HealthNet, SIC, Whirpool, Suntrust.

Confidential

Solutions Engineer

Responsibilities:

• Manage Proof Of Concept trial (POC), System Acceptance Test (SAT), User Acceptance Test (UAT)
• Prepare test environment and write tests case.
• Report test status for executed tests and remaining work.
• Write test reports for the executed test.
• Provide technical documentation related to deployment of solutions (Technical note, installation guide, F&Q, troubleshooting guide)
• Conduct technical presentation, training, and response to client s query
• Provide after sale technical support to customer and resolve all technical issues.
• Experience with Linux environment, UNIX, PHP, MYSQL, Networking

Confidential

Application Support Engineer

Responsibilities:

• To handle a complex business activities for LHDN (Lembaga Hasil Dalam Negeri) nationwide, such as full development lifecycle (review code and testing), solution deployment, application management and application support. In brief listed such as below.
• 8 - hour Help Desk on Operation, troubleshooting on technical issues, programming errors, environment and interface issues and application Support experience
• Involving in database design development, investigation (query) on database application such as PL SQL on SQL server 2000 and 2005
• Technical on-site support / via remote and training, IMAC (Install, Move, Add & Change) and hardware break / fix services
• Desktop Management Services including asset management, asset tracking, on-site/on-line patch management, software use analysis and end-of-life reporting
• Information lifecycle management including storage optimization business continuity, compliance, consolidations, mainframe management, back-up, recovery and archival services

Confidential

Software Engineer

Responsibilities:

• Developing a Confidential Picture Confidential Card installer use install shield 10.5).
• Develop software for Confidential Based application Mobile Prepaid Top Up (Malaysia/UK).
• Have to test and troubleshoot on every type of configuration PC (hardware/software).
• Preparing a Software Release\Testing\Manuals\Diagnostics\Up to Date Weekly Report send to Top Level Management regarding the status or project and problems.

Confidential

Customer Engineer

Responsibilities:

• Troubleshooting & Manage Windows Active Directory
• Repairing a customer system, all computer related hardware including all kinds of printer and photo state machine, trouble shoot system, server mirroring, formatting and trouble shoot network.
• Work with client for job as Id Admin to maintain the computer user account and file/folder permission for access rights all over the Malaysia regional.