Technical lead Resume

SUMMARY:

To obtain a challenging position in a working organization by leveraging on my strength as a dedicated, smart worker and committed professional.

TECHNICAL PROFICIENCY:

Languages: Unix shell, .Net, HTML,C,C++

Prod. Management Tools: Tivoli, Putty, WS FTP, AQT, BAC, QTP, BMC Remedy

Operating Systems: Windows family, UNIX

Database: SQL, Oracle

Application Package: MS Office

PROFESSIONAL EXPERIENCE:

Confidential

Technical lead

Technology: .Net

Tools: IBM Tivoli work scheduler, Tivoli Dynamic Workload Console, Advance Query Tool, SQL Navigator, DB2 Command Editor, Putty, WS FTP, Toad, Remote Desktop, Workflow, BMC Remedy, Citrix, Lotus Notes, Microsoft outlook, Microsoft Lync

Operating System: Windows, Unix

Database: Oracle, SQL

Responsibilities:

Batch trail monitoring and fixing.
Providing Incident Management support for critical and non - critical applications.
Contacting external vendors for third party files.
Experience with FTP and file transfer using UNIX and WS FTP.
Checking the application logs in UNIX and windows servers.
Active problem determination, handling resolution of tickets which falls under Distributed technology.
Doing manual tasks on daily, monthly and yearly basis.
Responsible for monitoring client infrastructure through various tools and techniques.
Responsible to maintain Quality in the project by finding and fixing the root cause for the abend (failure).
Preparing status reports and attending status calls.
Analyzing Production issues and providing prompt resolutions within the SLA time.
Coordinating and Engaging with different teams (AD,DB,WEB Support) to find solution for Issue.
Working on Tickets and doing the needful based upon severity.
Involved in script analysis and minor enhancements.

Confidential

Technical lead

Tools: Quick Test Professional, HP Business Availability Centre, Remedy, Toad, MS SQL 2008 Client, Citrix, Lotus Notes, Microsoft outlook, Microsoft Lync

Responsibilities:

Working on Change tickets by coordinating weekend change activities with EI teams in both upper (PROD) and lower (DR, QA) environments.
Reporting the activity status and escalating issues to Confidential management periodically.
Resolving issues during change implementation by involving necessary technical teams.
Track the activity till closure to ensure that the change is successfully implemented.
Identify issues reported during testing, log and document issues and escalate to respective app support team by creating Incident tickets
Perform application smoke testing for SQL based databases, URL based applications and Mainframe applications both manually and using automated tools such as BAC, QTP in both upper and lower environments after deployment is completed.
Performed ticket audit to improve the quality of tickets.
Representing team by attending critical status calls and sending critical status reports.
Performed shift lead role effectively.
Contributed to many service improvements plans.

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