Development and Implementation Support Resume

SUMMARY

Having 9+ years of experience in Dotnet Technologies
Expertise in System Development and Unit Testing
Having good experience with Cash Management, Payments Systems, International Swift Message, Wholesale Banking
Experience with handling a Team as a Project Lead
Preparing Technical Specification based on the Functional Specifications
SIT and UAT (User Acceptance Testing) and OAT Support.
Development and Implementation Support both Onsite and offsite.
Knowledge of International Banking and SWIFT
Exposure to software systems servicing Banking and Financial Markets
Understanding data extraction and analysis methodology
Knowledge in accessing Remedy tool
Knowledge in IBM Clear Case tool.
Knowledge in RTGS, NEFT
Knowledge in India,Indoneisa,China,Philipinse and Vietnam Finance market
Conducted lot of User Acceptance Testing and produce the UAT results to stockholders
Onsite Implementation to Indonesia - Jakarta Core banking - implementation.
Onsite Implementation to Nairobi - Kenya, for Tanzania Core banking - implementation.
Onsite Implementation Nairobi - Kenya, for South Africa STS implementation.
Offsite Implementation support for China, Zambia, and all African countries.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Development and Implementation Support

Responsibilities:

Provide Technical/Application Support to the Payments Users Globally.
Responsible to application start of the day checkout.
Supports International SWIFT system, SOD and EOD process for International Swift system.
Interactions with Traders to resolve their payment related queries.
Monitor middleware system SKN,QPH for the smooth payment flow to the down stream system.
Responsible to support Order management system and Settlement process.
Responsible to work with vendor and third party support team upon critical issue.
Resolve fixes for runtime issues due to Data/Infrastructure Errors.
Analyzing Production issues and provides prompt resolutions.
Follow the Escalation Matrix as per the Incidents.
Ensure that systems, processes and methodologies as specified are followed to ensure effective problem resolution.

Environment: Windows Service Programming, Web services, Asp.net, C#.net,MVC framework and jQuery Linux, UNIX.

Confidential

Development and Implementation Support

Responsibilities:

Responsible for advising user on issue.
Responsible for trouble shooting production issue and give workaround to resolve.
Analysis and bugs fixing of production issues.
Production support and automation of the support environment.
Involved in Performance improvement activity.
Responsible for to attend end of the day call and Handover over process.
Responsible for Requirement gathering.
Application development for production support Using dotnet.
Developed various report by writing SQL and Stored procedure

Environment: Windowns Service Programming, Webservices, Asp.net, C#.net, linux, UNIX.

Confidential

Development and Implementation Support

Responsibilities:

Revenue Grow and Wallet share.
Increased Accuracy rate to 100% - Biz and Ops can be confident on accuracy of revenue o/a fees for cash products.
Enhance customer satisfaction and reduce complaints
Elimination of maker checker process - time saving per staff is 1 hour per day per staff. Thus we save 11 hours per day
Reduce processing TAT due to Payment instructions reaching CMO faster as lesser holding time at SME service centre for verification of tariff package
Eliminate revenue leakage
Elimination of verifying tariff at SME Service: saving 8.25 man days per month
Improved Client experience.VN has not got fee billing system for SME thus 100% charge collections are manual. Having this automation will benefit CMO team much in managing capacity with the increasing transaction volume.

Environment: Windowns Service Programming, Webservices, Asp.net, C#.net, linux, UNIX.

Confidential

Development and Implementation Support

Responsibilities:

Environment: Windows Service, MSMQ, VB.NET, IBM DB2,Linux,Unix