SUMMARY

• John is a very energetic and enthusiastic Director of Infrastructure with a solutions architect background with 23 years in the Information Technology industry with exceptional troubleshooting and customer soft skills.
• John has also achieved recognition of his knowledge by obtaining various s from Microsoft and Cisco.
• Additionally, John has over 21 years of experience with system and network design, management skills, deployment, and administration, with a focus around Microsoft solutions such as Windows Server, Virtualization, Active Directory and Systems Center Configuration Manager.
• Over the last 5 years John has focused on Cloud technologies such as Office 365 and Microsoft Azure.
• He has exceptional customer service skills and superior written and verbal communications.
• Mr. Miller has worked in various positions where he designed, planned, managed and supported enterprise software and systems.
• John is best known for being a highly trusted technical advisor for his work at Microsoft’s clients.

TECHNICAL SKILLS

• Active Directory Domain Services
• Group Policy Management
• SCVMM 2012 R2
• SCOM 2012 R2
• SCCM 2012 R2
• SharePoint 2007/2010
• Windows Server 2012 R2
• Windows Server 2003/2008 R2
• Windows XP/7/8/10
• Hyper V
• Microsoft Clustering
• Microsoft Deployment Services
• Microsoft Client Computing
• Microsoft Exchange Server 2007 - 2013
• Microsoft Systems Center Configuration Manager 2007/2012 R2
• Office 365
• Microsoft Azure
• Quest Tools
• VMware 3.5-5.0
• Symantec Backup Exec
• Microsoft Forefront Endpoint Protection
• Symantec Endpoint-Antivirus
• Juniper
• HP SAN
• Dell San
• Sonicwall
• Netgear
• Cisco switches
• Cisco Firewalls
• Cisco Networking optimization
• Network Security
• VPN Solutions
• Amazon EC2
• Linux-Unix

PROFESSIONAL EXPERIENCE

Confidential,

Responsibilities:

• Office 365
• Microsoft Azure
• Exchange 2013
• Active Directory
• Systems Center Products
• Internal Sales Process
• SOW Creation
• Practice guidance based on industry experience
• Technical Advisor for clients

Confidential

Responsibilities:

• While engaged as the Technical Lead for this client John architected and planned an Active Directory Migration from multiple forests to a single forest.
• John produced documentation that provided guidance to Randstad’s client on the current and end solution.
• John built a new 2012 R2 Active Directory forest that would be the end solution.
• John installed and configured migration tools to perform the migration of consolidating multiple Active Directory Forests into one.

Confidential

Responsibilities:

• John was engaged to this client of Randstad acting as the SCCM Architect. John enabled meetings with stakeholders and employees to remediate their current environment and provide value.
• John remediated various items in their SCCM environment which includes OSD, Task Sequencing, Distribution Point remediation and roadmap to deploy Windows 10.

Confidential

Responsibilities:

• During this engagement John acted as the trusted technical advisor and Architect to migrate Haley Brothers from Active Directory 2003 to 2012 R2.
• John also architected their migration and implemented from Exchange 2003 to 2013. John completed both migrations and provided value to the client with documentation.

Confidential

Responsibilities:

• During this Randstad engagement John was the Architect providing guidance and migrating the school district from GroupWise to Office 365.
• The end users migrating to Office 365 was 100k plus seats. John created documentation for discovery and planning phases. John also completed the migration from of 100k plus seats to office 365.

Confidential

Responsibilities:

• John was engaged at this client to upgrade their Active Directory from 2003 to 2012R2. John completed the migration and provided the client with future state documentation.
• John had remediated various items in their environment as well as created highly available services such as DFS and DH

Confidential

Responsibilities:

• John manages the clients SCCM environment.
• This is an ongoing support client completing various SCCM related tasks and additions to their environment such as PKI integration and adding additional management points for administration.
• John acts as a highly skilled Microsoft advisor.

Confidential

Responsibilities:

• Vice President of Infrastructure for a Managed Services Provider. Mr. Miller has a team of 60 he manages from in-house IT engineers to outside consultants running internal and external client infrastructures and servicing them as well. John runs a multimillion dollar budget in house and multimillion dollar infrastructures for the clients the company supports.
• For the 300 plus clients that the company manages Mr. Miller is the key figure in working directly with the Presidents, CTO, and the management side of the business. After conducting analysis or recommendations based off an IT audit, issue in their environment or upcoming project John has been able to delivery enterprise solutions to each client on a custom level. John works directly with executive management level addressing any concerns or improvements. During initial meetings with each client
• John has gathered business requirements and IT needs to form a customizable solution for each client. John has worked with executive management at the clients. John trains leadership about Microsoft solutions adopting to an ITIL and Change Management type IT processes. John deploys Microsoft best practices at each and every client transforming client’s IT environments.
• During client interaction John would lead all meetings discussing projects in place, teaching executive leadership the process and functionality of each solution taking place. John also compares client’s current infrastructure and solutions in place against Microsoft Best Practices that leads to future state recommendations.
• John has driven in sales so far at over 60 clients working directly with executive staff and now is established as a leading trusted advisor for each client’s environments and IT needs. For each engagement John works with many various vendors overseeing their deployments and direction that are compliant with each customer’s needs.
• John directed and deployed an enterprise infrastructure for the in-house data center that includes:
• Migration to Office365
• SCCM 2012 R2
• SCOM 2012 R2

Confidential

Responsibilities:

• For 4 years John has worked as the Director of Infrastructure for Avanade a company owned by Microsoft as a highly skilled technical Director.
• During employment at Avanade John worked for fortune 100 clients performing upgrades, deployments and directing projects on a consulting level.
• All engagements were Microsoft or Accenture driven work. Listed below are clients that John worked for a while employed at Avanade

Confidential

Responsibilities:

• Relevant Technologies: Windows 7, SCCM 2012 R2, MDT 2012, Server 2012,
• John was engaged on this Avanade project as the director to remediate a SCCM 2012 R2 migration that was done by a local consulting company. This was a short engagement to diagnose SCCM errors and remediate the problems. The major problems that existed were Distribution Point and Package/Application path adjustments.
• While engaged John also built the Windows 7 image using MDT 2012 for XP to Windows 7 upgrade. A pilot of computers was used to test the USMT and Windows 7 migration from XP.
• While John was the technical lead he also acted as the technical trusted advisor to the client. John led and adopted executive meetings to go over what was broken and how to fix it. John worked directly with the CTO and IT Director in discovery meetings to help resolve each issue found that Avanade needed to fix. During discovery meetings John and the CTO found other areas of the infrastructure that needed to get fixed.
• Based off John’s assertive approach to management at Momentive he was able to bring the sales team in to discuss other solutions Avanade had to offer generating a better client relationship and generating additional sales for future projects.
• John remained the technical trusted advisor and lead during the duration of this project.