SUMMARY

• Over 20 years of extensive professional software development experience in design, development, testing and implementation of commercial applications using Salesforce, Visualforce, Apex, ASP.Net, Ajax, C#, ADO.Net, ASP, Visual Basic, JSP, Java, XML, HTML, Crystal Reports, SQL Server, Oracle and MS Access.
• Over 7 years of experience in managing projects and delivering them on time.
• Over 9 Years of experience in Architecting, design, develop and customize of Salesforce Sales cloud, Service cloud and Custom cloud applications.
• Experience in coordinating offshore development.
• Experienced in Service Oriented Architecture (SOA), multi - tiered, distributed, web enabled, component based software development using state-of-the-art technology
• Proficient in working with Software life cycle - Requirement Specification (SRS), Detailed Design (DFD/ER Diagram), Coding and Test Plan preparation.
• Expertise in Analysis, Design & Development using WCF, ASP.Net, Ajax, Active Server Pages, CSS, HTML, Oracle, SQL Server.
• Extensive experience in customization of Forms and Reports using C#, Visual Basic 4.0/5.0/6.0, Crystal Reports, SQL, and PL/SQL.
• Expertise in Design & Development using Genesys Framework, Genesys Outbound Dialer, Genesys Desktop toolkit, Avaya Outbound Dialer

TECHNICAL SKILLS

Operating System: Windows 2008, 7, XP, 95, 98, 2000, NT, Unix

RDBMS: SQL Server 7.0, 2000, 2005, 2008, Oracle 6.0,7.x, 8i,9i

CRM Technologies: Salesforce, SAP CRM

Languages: Apex, Visual force, C#, VB.NET, Visual Basic 4.0,5.0,6.0, Java, J2EE, PL/SQL, Embedded Visual Basic

Internet Technologies: ASP.Net, Ajax, ASP 3.0,2.0, ASP.Net, Visual Interdev, JSP, Servlets, XML, XSL, XSLT, HTML, JavaScript, SOAP

Middleware: WCF, MTS, MSMQ, Index Server and Microsoft Site Server 3.0, ADO, ADO.Net, ActiveX, COM, EJB, RMI.

GUI: VS.Net, Forte, Visual Interdev, Visual Café, Visual Age

Reporting Tools: Crystal Reports

Application Servers: IIS, Apache, Tomcat, Web Logic, Web Sphere

Source Control: CVS, Star Team, VSS.

Telephony Software’s: Genesys Framework 7.0, Genesys Outbound Dialer, Genesys Desktop toolkit, Avaya Outbound Dialer, VXML

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Member of the Salesforce COE Team.
• Provided Architecture, Guidance for various Salesforce implementations across the company.
• Work with Business / Enterprise Architecture teams to provide direction for the CRM strategy.
• Provides people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans, coaching, and career development; ensures that proper knowledge and career development tools are in place to support ongoing team member and process development
• Involved in evaluating salesforce app exchange products.
• Architect, Design and lead the development of a Salesforce Custom portal application for servicers to submit invoices and complete the approval process.
• Implemented a Service cloud application to support the customer support team. Integrated with web-to-case, email to case and inbound call to case functionality.
• Design and develop Lighting Components
• Develop flows and process on process builder
• Enabled the customer support chat for customers to open cases and communicate with customer support team.

Confidential

Responsibilities:

• Architect, Design and lead the development of a Sales portal on Salesforce.
• Design and develop Lighting Components
• Developed a customer community portal on salesforce for merchant’s self-application.
• Implemented workflows on Custom Application object to send an email for various application status changes.
• Consumed external web services in Salesforce to make web service call outs to validate the merchant details like merchant trading name, Registration number and the directors of the company.
• Created custom objects to manage application, outlets, bank details and products selected.
• Developed custom Web services on salesforce to update the application status after the back ground check is completed.
• Conducted Business Process Review sessions to analyze the existing and to-be business processes for Clients.
• Implemented Custom Reports and Dashboards
• Performed data load from external system to Salesforce
• Developed triggers for Salesforce standard objects Leads and contacts and custom objects.

Confidential

Architect

Responsibilities:

• Architect, Design and lead the development of a Customer Self-service portal on Salesforce.
• Developed a customer community portal on salesforce.
• Designed custom Web services on salesforce to update the customer data from legacy systems.
• Conducted Business Process Review sessions to analyze the existing and to-be business processes for Clients.
• Gathered Requirements for implementing SFDC and migrating data from existing systems.
• Integrated backend system with web service callouts to update the customer payments and payment methods to the legacy system.
• Enabled SSO on salesforce to let customers navigate from one company’s portal to salesforce.
• Implemented Custom Reports and Dashboards
• Created custom visual force pages for managing payments and managing payment methods.
• Created custom objects to manage customer policy details and created validation rules.
• Implemented Security and record level access using Role Hierarchy, Organization Wide Defaults (OWD), Sharing rules, and Manual Sharing.
• Created a daily batch process for data sync with external systems.
• Performed data load from external system to Salesforce
• Developed triggers for Salesforce standard objects accounts and contacts.
• Developed Apex classes in Salesforce.

Confidential

Architect

Responsibilities:

• Architect, Design and developed Custom solutions on Salesforce Sales cloud for Agency Management.
• Designed custom hierarchy model for utilizing in custom forecasting.
• Developed a custom goal setting process for the agencies.
• Defined profiles and configured the Object level access settings and field level access settings to each profile while creating the fields for an Object.
• Integrated Congo and Echosign for document management, signing and approval process.
• Enhanced functionality to Salesforce.com that included development of custom page layouts, user profiles, Queues, User Groups, Record types, custom objects, validation rules, and workflow rules.
• Configured and developed the SalesForce application with Apex coding and visualforce pages.
• Integrated Salesforce with external systems using Informatica.