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Microsoft Dynamics 365 Resume



  • 6+ years of professional experience in IT as a consultant and developing business solutions using Microsoft Technologies like Dynamics 365/CRM, .NET, C#, SQL Server, and Office 365.
  • Experience in Full cycle implementations Microsoft Dynamics CRM 2013, 2015, 2016 and 365.
  • Worked on Development, Configurations and supporting users using Dynamics CRM/365.
  • Worked on different CRM deployment offerings like Online and On - Premises.
  • Worked on customizations and configurations in Dynamics CRM/ D365.
  • XRM Toolbox was utilized for development and configuration, such as registering plugins and custom workflows, constructing Fetch XML.
  • Utilized Ribbon Workbench tool for creating, editing crm ribbon, command bar, adding buttons etc.
  • Worked on creating areas, subareas and updating/editing sitemap components using Sitemap Editor.
  • Designed CRM unmanaged solutions, POC solutions based on the business requirements.
  • Worked on Exporting/Importing Managed and Unmanaged solutions in CRM/D365.
  • Designed, Developed and Customized Dynamics 365 CRM forms like mockup, form structures, fields, web resources, performing js scripts on OnLoad and OnSave events.
  • Created and customized views, dashboards, web resources, roles, reports in CRM.
  • Experienced in developing web applications using C#, .NET, HTML, CSS, and JavaScript.
  • Worked on User management, profiles, security roles, permissions etc., in administrator.
  • Provided training for end user, solving the user requests, and providing best practices in using CRM.
  • Experience on Microsoft Power Platform applications like Power BI, Power Apps and Power Automate.
  • Experienced in designing & deploying Plug-in and Workflows in CRM to meet business process flow.
  • Development experience using Web services in creating REST/ ODATA endpoints.
  • Had knowledge on creating dashboards and reports using Power BI.
  • Utilized Visual Studio for creating web resources, client-side scripting and SSRS reports.
  • Have good experience of SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS) and customized dashboard with complex charts built from SSRS.
  • Strong experience in developing Web applications under .NET Framework using C#, ASP.NET,
  • Had good knowledge on D365 Power Apps Portals, Unified Interface and CDS Implementation.
  • Utilized GITHUB for revision control and managing source code.
  • Team Foundation Server (TFS)/ Azure DevOps Server and Services was used for reporting, Boards, and team collaborations.
  • Microsoft Teams application is used for collaboration, team meetings, Zoom Video Conference application was used for Video Meetings, Group Discussion.
  • Kanban Flow and Kanban Zone framework as used for visualizing, tracking, and collaborating with team members.
  • ServiceNow ticketing tool was used for tracking tickets, processing customer requests on crm application and resolving the requests of users.
  • HIPPA certifications, HIPPA rules are strictly followed for protecting health information and data.
  • Ability to conceptualize, document, and communicate project ideas and plans.
  • Highly Self-motivated and individual with ability to grasp new technologies and learn quickly.


CRM Application: Microsoft Dynamics CRM 2013, 2015,2016, 365

Development Tools: Microsoft Power BI, Visual Studio, Report Builder, SSRS

Microsoft Technologies: Microsoft Outlook, SharePoint, C#, .NET, PowerShell, and Office Suite

Programming Languages: VB.Net, C#, and SQL

Web Applications: HTML, CSS, JScript, JQuery, JSON, XML and AJAX, Win Forms, Web Forms, WCF, WPF, MVC and XPATH

Web Servers: Microsoft IIS, REST and SOAP

Databases: SQL, SQL Server, and MS Access

Methodology: Kanban, Scrum and Agile

Version Control: Azure DevOps/ Team Foundation Server (TFS), SVN


Confidential - AL

Microsoft Dynamics 365


  • Worked very closely with Project Managers, Manager, Database administrators and developer.
  • Worked independently on Dynamics CRM in gathering business requirements, designing, developing on different environment to Live.
  • Participated in project planning, design, and improvement changes with vendors and team.
  • Worked on full cycle designing, developing, testing, and implementation with business requirements.
  • HIPPA certifications, HIPPA rules are strictly followed for protecting health information and data.
  • Documenting meeting notes using teams, CRM versions using OneNote, responsible for preparing release notes for every go-live.
  • Created custom entities, components, and different types of dashboards as per client requirements.
  • Worked on designing developing and customizing custom entities, CRM forms, Views, and different components like process, reports, and security roles.
  • Worked on mockups design, developing and suggestions on using crm applications.
  • Creating new forms, modifying existing form and custom entities.
  • Developing web resources and client-side scripting using HTML, CSS, and JavaScript.
  • Creating documentation on performing unit testing in different phrases and technical specifications.
  • Working on debugging the web resources or software defects while in testing phrase.
  • Importing crm managed solution into testing environment and involved in testing phases.
  • Worked on testing components in UAT/Test phase for migrating solutions into Prod environment.
  • Responsible for the documentation of the user testing, bug fixes and issues fixes.
  • Deploying cleaned components like custom entities, custom reports using managed solutions.
  • Based on business requirements, worked on designing, developing of custom reports, and testing before implementing to production environment.
  • Created and modified reports using SQL Server Reporting Services (SSRS) and Report Builder 2016.
  • Worked on creating, building, and updating existing reports using SQL Server Reporting Services.
  • Experienced in working on scheduling reports based on the business and project requirements.
  • Created logical queries for building ssrs reports using SQL Server Management Studio (SSMS).
  • Improved existing Sql queries and updated with advance querying on ssrs reports.
  • Diligently worked with many users on supporting issues, helping user to understand new releases documentations, new forms and reports, software updates etc.
  • Was responsible for creating crm custom solutions based on business needs.
  • Involved in end user support, ticket troubleshooting and worked on various tickets and issues.
  • ServiceNow ticketing tool was used for tracking tickets, processing customer requests on crm application and resolving the requests of users.
  • Involved in documenting for the training end users, and support for the team.
  • Responsible for configuring and administering user accounts, profiles, and security roles.
  • Experience in using Microsoft Suite like Outlook, Teams, Project, Planner, OneNote, Word, Excel, and PowerPoint.
  • Microsoft Teams was used for Collaboration, KanbanFlow was using for tracking and visualizing with team members.

Environment: Microsoft Dynamics CRM/D365, XRM Toolbox, Visual Studio, Microsoft Outlook, Microsoft Teams, KanbanFlow, KanbanZone, Microsoft Planner, Office 365, C#, HTML, CSS, JavaScript, Web Services, SQL Server, SSRS, SSMS, Report builder, ServiceNow, TFS/Azure DevOps Service and Server.


Microsoft Dynamics CRM 2016


  • Worked on Microsoft Dynamics CRM 2016 On-premises deployment product.
  • Implemented an MS Dynamics CRM process using Sales and Service entity modules.
  • Involved in creating Modules, entity, and different field types on forms.
  • Creating custom entities, Views, forms, Ribbon, Sitemap, and Web Resources.
  • Design and customize CRM forms, Ribbons, Site map, Workflows, Dialogue.
  • Worked on creating html scripting for generating web resources on forms customization.
  • Engaged and interacted with analysts for gathering the necessity and producing Functional design documents and Technical documents.
  • Worked on Project Service Automation and Field Service Automation modules in Dynamics365
  • Created Custom workflows and Plug-ins for automating the business process.
  • Developed custom web pages to retrieve and update data in MS CRM.
  • Configuration of MS Dynamics CRM with Microsoft Outlook 2016.
  • Customization of Microsoft Dynamics CRM system, based on functional requirements of the client and use of out-of-the-box features, required configuration and customization for various functionalities and requirements.
  • Developed both Managed and Unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.
  • Responsible for customizing and supporting services of Microsoft Dynamic CRM Application.
  • Developed complex reports using SSRS and deployed into MS CRM.
  • Responsible for managing the Users and Business units and providing them with proper security roles within CRM.
  • Prepared the End User manual and provided training for all the end users in using the CRM application.
  • Involved in creation of Dashboards, Views, Reports and Charts.
  • Worked as System Admin and Global Admin in creating new business units, adding/deleting users and configuring their security roles and privileges, teams, security hierarchy settings and creating new field level security profiles.
  • Customized MS Dynamics CRM 2016 application based on the business requirement.
  • Imported contacts from existing application into MS Dynamics CRM Online.
  • Involved for solving the Production issues and providing support during Production.
  • Worked with the QA team to ensure desired progress during testing phase.
  • Worked closely with the stakeholders in integrating the external applications to Dynamic CRM.
  • Responsible for assigning the tickets in TFS to all the Team members.

Environment: Microsoft Dynamics CRM 2016, MS Outlook 2016, XRM Toolbox, Ribbon workbench, .NET, Visual Studio 2017, C#, IIS, SharePoint 2016, HTML, CSS, JScript, JQuery, SQL Server, SSRS, and TFS

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