PROFESSIONAL SUMMARY:

• Around 9+ years of professional experience in developing, hands on experience in CRM and .Net based software solutions.
• Experience in Microsoft Dynamics CRM 2011, 2015, 2016.
• Experience in Customization, Configuration and Integration of MS CRM.
• Experience in designing and supporting business processes, Marketing, Customer service and Sales.
• Worked on creating and customizing Entities, Plugins, Workflows, Processes and Web Resources.
• Worked on integration of CRM with several third - party vendor software.
• Managed and handled projects from concept to completion while managing outside vendors.
• Assigned tasks to associates, tracked progress and updated managers, partners and clients, as necessary.
• Handled seven projects based on CRM implementation.
• Experience in developing and deploying plug-ins and java script extensions.
• Experience in generating reports using SSRS, SSIS.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Good knowledge on Software Development Lifecycle. Currently working in agile methodology by conducting daily SCRUM meetings.
• Good Knowledge in database design, generating advanced SQL queries, stored procedures, views and functions in MS SQL server.
• Having experience in creating Sitemaps for an organization using XRM toolbox.
• Developed applications using jQuery, AJAX, JSON, CSS and HTML.
• Excellent interpersonal, facilitation, oral and written communication skills.
• Versatile team player with excellent analytical, inter-personnel and presentation skill with ability to quickly adapt to new technologies & project environments.
• Expertise in utilizing Agile development practices involving: Continuous integration and Test-driven development.
• Plugin, Workflows, Security Roles, Web Resources, Web Service
• Modules Worked on: Sales, Marketing, Customer Service and Dynamics Portals.
• Add On: LinkedIn Sales Navigator and Gamification for Sales
• Developed and deployed SQL server technologies: SSRS and SSIS
• Proficient in utilizing ASP.Net, C# and JavaScript.
• Skilled in Relational database management using SQL and MySQL.

TECHNICAL SKILLS:

CRM Technologies : Microsoft Dynamics CRM 365/2016/2015/2013

.NET Technologies: NET Framework 3.0/3.5/4.0, C#, ASP.NET, ASP.NET MVC 3/4/5, ADO.NET, ADO.NET Entity Framework, WPF

Web Technologies: ASP.NET 4.5, ADO.NET, CSS3, JavaScript, jQuery, AJAX, HTML 5, XML, XHTML, Knockout.JS, Web Forms, Angular JS 2.0, SOAP, IaaS, PaaS, REST, JavaScript, Web API, Bootstrap, Web Storm 11, Eclipse, PowerShell, Entity Framework, TypeScript 2.0, Java, J2EE

Databases : SQL Server 2014/2016

Cloud Technologies : Microsoft Azure, AWS

Application Servers : IIS 7.0

IDE / Utilities : MS Visual Studio.NET 2017, SQL Management 2014

Design Patterns: Model View Controller (MVC), MVVM, and Object-Oriented Design

Source Control Tools : MS Visual Source Safe (VSS), TFS, Tortoise SVN, GIT

Methodologies : Agile, Waterfall

PROJECT EXPERIENCE:

Confidential, St Louis, KS

Sr. MS Dynamics CRM Developer

Responsibilities:

• Extensively worked on Microsoft Dynamics CRM 365 Online application
• Building Stored Procedures for MS SQL Server & Oracle to return notifications to Exception Based Surveillance system and building SSRS, SSIS Reports.
• Analyze user stories and participated in Sprint planning, Review Sessions & Scrum Meetings.
• Develop MSSQL scripts to verify the data populated in Database and checked successful transaction.
• Use Java Programming concepts like file handling, exception handling, database operations and OOPS concepts.
• Develop and direct software system testing and validation procedures, programming, and documentation.
• Enhance Test cases using Java Programming and JUnit / TestNG Annotations. Determine
• System performance standards.
• Create Postman scripts to automate and catalogue webservice calls in order to reproduce bugs or to set up repetitive scenarios and test data.
• Coordinate with the development, operations, and product owners to ensure handoffs were.
• Comprehensive and delivered in a timely manner. Perform continuous integration with Jenkins.
• Performed Dev planning, analysis, design and execution in Agile methodology by understanding the product backlog, sprint iterations, scrum session, stand up calls with offshore and defect triage.
• Test and deliver effective CRM Solutions by creating and using design specifications, test scenarios and associated documentation.
• Perform customizations and configuration of Microsoft Dynamics CRM 365
• Work with IT team to develop and maintain training materials.
• Supports the application when the production is down and besides development working as support for the tickets raised and, in the meantime, will give customers the workaround to run the application in downtime.
• Work with platform team to execute batch job changes in the production and prior to that test in UAT.
• Build Custom reports using SSRS and ensures that CRM applications meets corporate objectives, fulfill end-user requirements and identify, resolve business requirements issues.
• Monitor and resolves integration issues with the third-party applications.
• Builds custom reporting and dashboards specific to task.
• Maintain the health of the CRM environment keeping aware of current patches, versions and system best practices and working on Azure.
• Attend meetings with stakeholders to gather business requirements and deal with SME’s.
• Using SSIS packages migrated the data from SQL to Microsoft Dynamics CRM application for all the entities.
• Extensively worked on plugins and workflows.
• Developed views in such a manner one BU users cannot see other BU records.
• Developed Custom Auditing Plugin and Case Duration Plugin
• Devise coordinate and conduct date-cleansing initiatives to purge and eliminate corrupt or redundant information from CRM database.
• Created custom dashboard, create custom Ribbon button and configured sitemap using tools.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Used Advanced Find feature of MS Dynamics CRM and created multiple views of System entities.

Environment: .Net 4.5, Microsoft Dynamic CRM 365/2016, ASP.Net MVC 4, Visual Studio 2015/2017 Ajax, JSON, SQL Server 2008/ 2012/2016, C#.Net

Confidential & Co, Madison - NJ

Sr MS Dynamics CRM Developer

Responsibilities:

• Configure and implement CRM functional and application modules, encompassing sales and Service.
• Implemented workflows and business process flows to automate and enhance sales process. Wrote, debugged and deployed plug-ins using Visual Studio and C# Developed Duplicate detection rules to prevent Duplication.
• Used MS Dynamics CRM SDK, WEBAPI, and Fetch XML to interact with data from the CRM system.
• Hands on development of Plug-ins, Workflows, UI pages, web resources, designing OData and Fetch XML to communicate with CRM.
• Develop and continue to refine CRM change management standards and tools.
• Provide technical documentation and facilitate training to the administrators and end users of the system.
• Conduct user training and create and maintain knowledge transfer documentation.
• Build CRM forms, screens, and views as well as workflows and reports for the user interface.
• Be a member of the CRM development community affecting and driving efficiencies across the company.
• Developed dynamic reports using CRM interface and SSRS, deployed it on the CRM that were used in the application depending on roles.
• Administer CRM security rights and user/group roles across all business lines.
• Support the CRM team on projects and production support.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Assist users with day-to-day issues, problems and questions.
• Involved in deployment of the application in the production and maintained postproduction activities.

Environment: Microsoft Dynamics CRM 2013, Visual Studio 2008/2010, ASP.NET, C#, JavaScript, XML, SSRS

Confidential, Northfield Township, IL

MS Dynamics CRM Consultant

Responsibilities:

• Customization and Configuration in MS D365
• Creation of Custom Apps
• Configuring multiple level TAT using SLA’s
• Designed complete On-Boarding Architecture in CRM
• Completed On-Boarding process implementation in CRM.
• Multiple Third-Party Vendor Integration
• MS Partner Portal configuration with exposure to Web Pages, Web Forms, Web Templates, Entity Forms, Entity Lists.
• Duplicating CRM experience for Portal users.
• Working closely with other development teams, QA teams, and project management teams and contributing to the overall success of the project
• Participate as a member of and work with others/offshore development teams.
• May provide mentoring and guidance to other developers.
• Provide time / resource estimates to technical leads/PM for assigned projects.
• Worked closely with Microsoft R&D team to resolve issues encountered.

Environment: MSCRM 2013, MS SQL Server 2012, XRM Toolkit, SQL Server Reporting Services, TFS, VS 2012, C#, Plug-in, J-Script, HTML, XML, WCF Services.

Confidential

MS Dynamics CRM Developer

Responsibilities:

• Implemented two complete modules of MS CRM: Configuration and Customization
• Integration with third party vendors for extension of services.
• Developed Web Services and Web Resources for integration of external services.
• CTI Integration to smooth the Sales process.
• Implemented Customer Feedback System using SMS services of vendors.
• Managed solution movement across different instances
• Provided post-production maintenance and support.
• Plan and perform quality reviews of project deliverables prior to release.
• Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
• Perform special technology projects and initiatives as assigned.
• Visited client location for meetings and requirement understanding.
• Involved in implementing Microsoft Dynamic CRM 2011
• Followed Sure Step agile based methodologies for the project.
• Involved in creating/updating custom entities, forms, and views in MS Dynamics CRM
• Customized Microsoft Dynamics CRM2011 interface create UI and bind the data from business layer.
• Involved in bug fixes/upgrades, unit testing and integration using CSS, customizing plug-ins.
• Used ASP.Net, AJAX, and JavaScript framework to testing.
• Involved in deployment of the application in the production and maintained postproduction activities.
• Imported bulk data. Created CSV files for each entity and assigned ownership to different users.
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership.
• Configured Microsoft Dynamics CRM and Customized (Entities, Custom Attributes, Custom Views and Forms), as well as Dynamics CRM application development using CRMSDK.

Environment: MSCRM 2013, MS SQL Server 2012, XRM Toolkit, SQL Server Reporting Services. ASP.NET 3.0, Visual Studio 2008, MVC, HTML, CSS, JavaScript, Kendo, jQuery, JSON, Unity, PRISM, C#.NET, AJAX, WCF, LINQ to SQL, Entity Framework, SQL Server 2005, SSIS, SSRS, SVN

Confidential

.Net Developer

Responsibilities:

• Implemented the project using ASP.NET, C# and back-end database as Microsoft SQL Server 2008.
• Developed C# components to implement the business logic, consumed instances of these using ASP.NET.
• Designed User Controls in the Application using ASP.NET for writing reusable User Interface UI and encapsulating the functionality.
• Performed validations on Web Forms using .NET Validation Controls and also JavaScript.
• Involved in writing Stored Procedures and Triggers.
• Developed Reports using SQL Reporting Services and implemented Stored Procedures using Oracle 10g database.
• Participated in various Client meetings with the team and the Project manager to discuss improvements/amendments.

Environment: ASP.NET, C#.Net, Visual Studio 2008, HTML, Web Services, ADO.NET, JavaScript, Oracle 10g, SQL Server 2008.