SUMMARY:

• As a military veteran with over twenty years of professional data processing and business management experience, my primary expertise is in the development and implementation of full life cycle line - of-business applications utilizing a wide variety of tools. I have passed the Microsoft Certification Exam 70-480, Programming in HTML5 with JavaScript and CSS
• .I have developed and participated in the development of many widely varying types of business systems, including e-Commerce Internet-based Sales, Direct Mail and Marketing, Automobile Loans, Mortgage Banking, Insurance, Medical Office, Human Resources, Payroll, Order Processing, Accounting, Contact Management, and others. Connectivity between systems and orchestrating/organizing data flows between systems is on of my strong points.
• Known for high productivity and efficient, well-structured and well-documented program code, I have superior business writing and verbal communication skills and have written many project proposals, training documents, system and user documents.
• Quick to learn and very adaptable as a result of many consulting engagements, I produce results

TECHNICAL SKILLS:

• Microsoft Visual Studio 2005, 2008, 2010, 2012, 2013, 2015 & .NET Framework v2.0, 3.5, 4.0, 4.5
• Microsoft Visual Basic .NET and Visual C# .NET including ASP.NET and ADO
• Microsoft FoxPro/Visual FoxPro v 2.5/2.6/3.0/5.0/6.0/7.0/8.0/9.0 SP2 for Windows & FoxPro v 1.02/2.0/2.5/2.6 for DOS icrosoft SQL Server v6.5, 7.0, 2000, 2005, 2008 (+2008 R2), and current versions + T-SQL Programming
• HTML5, CSS3, and JavaScript/jQuery/jQueryUI, JSON.
• Ad-hoc User Reporting Tools (Crystal Reports XI R2, etc.) including report system design and implementation
• Windows 2000/Windows XP/Windows 7/Windows 8/Windows 10 Desktop OS
• Windows 2000 Server, Windows 2003 Server, Windows 2008 Server, Windows 2012 Server, Windows 2016 Server
• Photoshop CS6 (and many previous versions)
• Project Management/Development Team Lead/Development Shop Organization-Reorganization
• Software Version Control - Visual Source Safe 5 & 6 (VSS) + InterSolv PVCS
• XML and Data Migrations (particularly including Data Extraction, Transformation, and Loading - “ETL”)
• Sales Management & Sales Rep Training
• Order Entry/Order Processing Systems (including many Web-based e-Commerce Systems)
• Telemarketing, Business Office Automation Systems & Sales/Marketing Analysis Systems
• Sales Force Automation (including both remote and offline order entry and processing)
• Loan Origination Systems (Home Mortgage and Automobile Finance systems)
• Accounting Systems (AP, AR, GL, Inventory Control, Sales Orders, Payroll, etc.)

PROFESSIONAL EXPERIENCE:

Senior Application Developer

Confidential - Phoenix, AZ

Responsibilities:

• I was the only developer in a 200+ employee company. I performed bug-fixes and enhancements for Gruber’s business-critical SBT Pro-series accounting system and for the TeleMagic with HotButtons Contact Management software. These systems manage the core of Gruber’s business.
• I worked closely with the company owner and reported directly to the CFO. I have been responsible for hundreds of critical software bug-fixes and enhancements. I was instrumental in the selection and implementation of a company-wide, Web-based bug-tracking and reporting system (OTRS).
• I was the key player in a small team of IT people who, successfully migrated both the SBT accounting software and the TeleMagic CMS software to a Windows Terminal Services environment, yielding a net 3-to-4 times increase in the effective speed of both applications, resulting in effective time savings of 1.5 hours per user per day for the 150+ users.
• I have implemented many, many new features in both software packages, including SMTP-based email for TeleMagic. I completed a massive programmatic “bulk-load” of over 20,000 .JPG images into the SBT accounting software so that there are photographs depicting the product inventory.
• I was instrumental in converting the TeleMagic CMS from Visual FoxPro 6 to run under Visual FoxPro 9, providing extensive error-handling enhancements.
• I also completely re-worked Gruber’s “SmartQuote” software, which is an expert system that permits inexperienced users to generate complex sales quotes to customers for Uninterruptible Power Supply systems, for the batteries used in the UPS systems, and for service contracts to maintain those systems.
• I wrote a series of programs that completely re-worked and updated the company’s Microsoft Outlook signatures for 49 Account Managers, programmatically producing 2,352 signature files for 48 different ready-made customer letter templates, permitting the Account Managers to save many hours each day in customer communications.
• I also created and implemented a series of programs used to automate the company’s Email Marketing effort, providing extensive new capabilities in that business area. I analyzed and programmed a completely new ability to process credit cards inside of the company’s accounting software, replacing an outdated system lacking critical features.
• I treat the users of the systems I support as though they were my customers and provided superior service to my user community.

E-Commerce Customer Service Representative

Confidential - Phoenix, AZ

Responsibilities:

• I provided high-level support for one of the world’s largest distributors of electronic components, with over 350,000 parts from over 250 manufacturers.
• I supported customers using the telephone, online chat, and email in a very fast-paced environment.

Premier Support Technician

Confidential - Phoenix, AZ

Responsibilities:

• I provided Premier Tech Coach services for Verizon cellular devices of any and all types, including Android OS devices
• Apple’s iOS devices, Windows Phone devices, and Blackberry devices. Anything and everything that can connect to one of Verizon’s cellular devices was part of my scope of support.

Programmer/Analyst

Confidential, Phoenix, AZ

Responsibilities:

• I worked as a Programmer/Analyst for Information Outsource in Phoenix creating complex direct-mail print jobs primarily focused on utility bills for communities all over the
• Utilized Satori software to prep the jobs for mailing, and performed NCOA and CASS preparation as well as householding and suppressions of large mailing lists. Completely reengineered their XML-based data import processes to permit the use of input files based on XML.
• Performed extensive data import, translation, extraction, and loading duties on a very wide range of input file types including .PDFs.

Owner/Manager

Confidential, .NET/Web Developer Training

Responsibilities:

• Completed the AppDev and Learn Dev Now training courses on Visual Studio 2005, 2008, 2010, 2012, and 2013 using the
• .NET Framework (v1.1 thru v4.5.2). I passed the Microsoft 70-480 Certification Exam (HTML5, CSS3, and JavaScript/jQuery) in April, 2014. Confidential sells fine-art photography and high quality photographic framed and matted prints.
• I use PhotoShop CS6 extensively in the photographic work.

Senior Application Architect

Confidential, New York

Responsibilities:

• Completely rewrote six existing MS-DOS-based applications used for Hospital and Doctor’s Office Collections into one tightly integrated 32-bit Visual FoxPro 8.0 application. Major new functionality was added during the reengineering process, including extensive manual process automation, credit card payment automation, and automated data file transfers with major clients.
• Implemented software coding standards, source code control policies and procedures, and completed the rearchitecture of large databases used by the formerly unintegrated modules.
• Performed extensive training and mentoring duties with the development staff including setting up modern three-tiered testing and QA techniques. Hired several new developers and supervised their efforts in the development of the new system.

Director of Software Development

Confidential

Responsibilities:

• Director of Software Development for the world’s largest manufacturer of Jewish organization software, with over 800 clients in the.
• Supervised the efforts of three other developers as well as performing extensive coding duties.
• Led the way at ESF in completely re-engineering the 300,000+ lines of code in ESF’s flagship product, “Visual MARKS”, and in so doing solved very serious application stability and memory management problems.
• Programmed significant enhancements to the application, to include Point-of-Sale and real-time credit card authorization modules. Completely reorganized the development shop, setting up source code management software (Microsoft’s Visual SourceSafe 6.0) and instituted rigorous and methodical software testing and Quality Assurance practices.
• Completed a major project for the world’s largest Jewish Community Center, the JCC in Manhattan at 76th and Amsterdam on the upper west side of Manhattan

SOFTWARE ENGINEER

Confidential

Responsibilities:

• Successfully converted a large (110+ users and 180,000+ lines of program code), business-critical environmental compliance tracking application from FoxPro 2.6 for Windows over to 32-bit Visual FoxPro 6.0.
• Served as the Technical Team lead for this high-profile project. I had extensive user contact including much with senior Management.

SOFTWARE ENGINEER

Confidential - PHOENIX, AZ

Responsibilities:

• Developed e-commerce “shopping cart”-based Web sites for Silverware’s client base, as well as developing a Web-based site for sales of Silverware’s own product line. I had large amounts of direct client contact in developing the Web sites.

SOFTWARE ENGINEER

Confidential- SCOTTSDALE, AZ

Responsibilities:

• Automated the production FoxPro and Visual FoxPro data import and export processes used by YDM to conduct daily business.
• The software permitted non-programmers to perform numerous highly complex data scrubbing/formatting operations.
• Wrote a golf course scheduling application in Visual FoxPro 6.0

SOFTWARE ENGINEER

Confidential

Responsibilities:

• I wrote the Sales Simplicity Data InterChange Tool, a data import and export tool designed to interoperate
• Sales Simplicity (a commercial software sales package for homebuilders), using Visual FoxPro 5.0a and the CodeBook v6 object framework.

MS SQL SERVER v6.5 DATABASE ADMINISTRATOR

Confidential - MESA, AZ

Responsibilities:

• DBA for a local Internet Service Provider (“ISP”). Performed extensive data conversions, table design, stored procedure and trigger programming using Microsoft’s SQL Server v6.5, Visual InterDev v6.0, Visual FoxPro v6.0 and MS Access 97.

SENIOR SOFTWARE ENGINEER

Confidential - CLEARWATER, FLORIDA

Responsibilities:

• As one of eight developers working on a comprehensive Automobile Loan application selling for $1 million per copy, I wrote and implemented automated developer tools which converted BNI’s screens (forms) to use BNI’s custom class libraries.
• Wrote the security class object for their system and converted their credit reports to VFP 5.0 from FoxPro for DOS. Completely reengineered their call queue/workflow management system.

SENIOR SOFTWARE ENGINEER

Confidential - ST. PETERSBURG, FL

Responsibilities:

• Part of a small team at Abra Software which converted the world’s best-selling Human Resources software package (and the #2 best-selling Payroll software package) from FoxPro for Windows v2.6 over to Visual FoxPro 5.0a.
• This highly successful project permitted Best Software to go public with an IPO stock offering on time as promised to investors.

SENIOR SOFTWARE ENGINEER

Confidential - TAMPA, FLORIDA

Responsibilities:

• Maintained and enhanced a commercial application sold by APS to hospitals and medical offices called
• Wrote the Electronic Data Interchange (“EDI”) modules used by LabTrak for the purpose of transmitting, receiving, and translating laboratory testing orders and results. Heavily involved in the conversion of the FoxPro/DOS version of LabTrak over to Visual FoxPro.

TECHNICAL LEAD

Confidential - TAMPA, FLORIDA

Responsibilities:

• Technical Team Lead on a FoxPro v2.6 for Windows project for senior I.S. Management of PMSI/PCA.
• This application was an invoice-tracking and expense management tool primarily used for capturing, tracking, and reporting on telephone-related expenses.

PRODUCT ENGINEER

Confidential, FLORIDA

Responsibilities:

• Served as the Team Lead for a 22-person team which reengineered both the business processes and the software for Andersen’s $32 million A+ Tax software sales and distribution business. Many business functions were involved in the project.
• The project used client-server and object-oriented technologies, including MS SQL Server v6.0 databases. Powerbuilder v4 was used to program the front-end for the applications.

SENIOR PROGRAMMER/ANALYST

Confidential - TAMPA, FL

Responsibilities:

• As a Senior Programmer/Analyst at Chase, I developed Microsoft Windows based PC applications using FoxPro for Windows v2.6.
• The project which I developed was a major DOS-to-Windows software conversion of a large mortgage banking automation system.

SOFTWARE ENGINEER/CONSULTANT

Confidential - ATLANTA, GEORGIA

Responsibilities:

• I created a production forecasting system for the five CIBA VISION Manufacturing ("ASMT") sites located in the overseas
• I also created and maintained numerous FoxPro 2.0 for DOS applications for the International Division at CIBA VISION.

SOUTHEAST REGIONAL SALES ANALYST

Confidential

Responsibilities:

• With one other person (my boss, the National Telemarketing Sales Manager), I set up an entirely new Telemarketing Sales Center at  confidential.
• This telemarketing sales center had over 16,500 customers. First year sales were in excess of $32 million. Eighteen Customer Service Representatives were interviewed, hired, and trained to staff the new Call Center.
• I performed extensive sales management and data processing duties (as Sales Supervisor of the Southeast, Southwest, and Western Telemarketing Sales Regions).
• I directed numerous consultants in the process of implementing three improvement phases of the software used to operate the Call Center.