Summary

12 years of experience as .NET developer and CRM analyst with strong manufacturing retail supply chain ecommerce Microsoft Dynamics CRM 2013 2011 CRM and AX 2012 2009 ERP experience.

8 years of experience as a product subject matter expert and product support in supply chain ecommerce services and solutions. B2B B2C HRIS HCM

Core responsibilities include merchandising setting promotions clearance on products forecasting and budgeting for inventory across stores and territories. This also includes logistics involved with costs related to transport from third party vendors and supply to customers both B2B B2C

Expert at interfacing with clients cross functional teams Agile/Scrum/XP managing sales team demonstrating product features and handling questions or concerns.

Solutions - oriented professional who excels at managing projects collaborating with project teams interfacing with clients and deploying technology to build successful solutions for clients.

Excellent data analysis and data warehousing skills.

Sound experience working with ERP CRM CMS SQL XML XSL business process flows scripting Pivot Tables and Pivot Charts to Analyze Data in Excel.

Good experience with Microsoft Project Plan and OpenProj Planning Software tools Excel Visio PowerPoint.

Experience

Confidential

.NET development Microsoft Dynamics CRM 2013 AX 2012 - BCF website redesign ecommerce

Responsibilities:

Involved in the complete lifecycle of dynamics implementation - analysis design development deployment and operation.

During analysis developed the project plan user training requirements functional requirements gap analysis integration/interface requirements and data migration requirements.

Manage CRM activities campaign sales pipeline opportunity data charts for better decision making.

• Evaluate customer business needs. Customize forms views. - Accounts Sales Order History Open Sales Orders. Add fields properties text radio buttons drop down options.
• Create Custom Business Processes. Dialogs Phone Dialog for Customer Service Representative - Case Workflows. Business Process Flows. Lead to Opportunity enable security roles .
• Customize System to allow for batch updates to accounts sales. daily jobs that update prev 12 month and last 12 month sales fields in accounts
• Data Import / Mapping. Analyzing import issues and rectification. Bulk Record Deletion. Duplication. Customized Data Imports. Accounts Orders History
• Run reports export set up users roles business units.
• Develop ASP.NET Web forms with C code behind. Also used MVC pattern in another part of the application.
• Used fetchXML in JavaScript to query data for form data.

During design developed the FDD process test scenarios integration/interface design and data migration design section in document.

Create user acceptance testing UAT scripts and testing during development user training material and customer side testing during deployment and hand-off/support once in operation.

Collaborate with cross-functional teams to gather requirements from business users document business use-cases including flowcharts.

Provide team demonstrations of system. Powerpoint and system demos

Perform analytics excel and SQL for reporting budgeting planning and forecasting.

Gather and document requirements for different system modules Shopping Cart Store Locator My Account Baby registry/Baby Depot Product Detail Category Family Pages navigation gift card e-Gift card Order Tracking Site filters and home pages. PDM/PLM

Write test cases for sprint cycles for above mentioned modules.

Test product releases for features functionality look and feel and document bugs/retest.

Troubleshoot production system checking system logs and third party integration logs to identify issues.

Make content changes on Content Management System and set up site rules on MediaChase Commerce Manager.

Integrate site with Hawk Search MyBuys Product Recommendation Gift Card API s webstore payment systems and tracking engine.

Manage procurement punchout process within BCF and suppliers/vendors. cXML

Involved in the complete lifecycle of dynamics implementation - analysis design development deployment and operation.

During analysis developed the project plan user training requirements functional requirements gap analysis integration/interface requirements and data migration requirements.

During design developed the FDD process test scenarios integration/interface design and data migration design section in document.

• Install Microsoft Dynamics AX 2012 - R2 on Windows 8 with Hyper V.
• Set up users privileges workers.
• Perform GAP Analysis purchase procedures across procurement categories.
• Modify and test Purchase Requisition / Purchase Order Workflows.
• Set up products dimensions Product Storage Tracking release products to legal entities.
• Document exisiting business process flows. Word Visio Pencil

Create user acceptance testing UAT scripts and testing during development user training material and customer side testing during deployment and hand-off/support once in operation.

Collaborate with cross-functional teams to gather requirements from business users document business use-cases including flowcharts.

Provide team demonstrations of system. Powerpoint and system demos

Perform analytics excel and SQL for reporting planning and forecasting.

Use AIF to manage product inventory data PIM BOM configurations BOM versions and attach to product items.

Create specification custom workflows for business process. e.g.purchase requisition raised by user with review/approval steps

Manage organization hierarchy as entity/business unit needs change.

Create custom reports attached to a workflow and push reports to individual/team through role center so that concerned party can see the report they need to attend to in role center example A/R officer sees the Sales Orders

Set up list page customers transactions balance sales orders vendors purchase orders avg balance

Manage and Upload project documents to Intranet sharepoint site and share within the company.

Integrate with ERP system to synchronize data.

Document/analysis of workflows processes pricing elements. Visio/Pencil

Synchronize Inventory feeds pricing and product change files to internal and external system for web site and product recommendation feature.

Write SQL for gathering reports for orders inventory and other adhoc needs. forecasting/ planning SSIS / SSRS

Enhance develop and use cloud based computing technologies.

File exchange using Seeburger/EDI.

Environment: .NET Web forms MVC XML JSON C Microsoft Dynamics CRM SSIS/ SSRS CRM Apps plugin jscript CMS punchout cXML B2B B2C Microsoft Project Plan Visio Pencil Microsoft Word PowerPoint SQL Java Cardinal Commerce Hawk Search PayPal MyBuys SharePoint HTML EDI OCI HRIS HCM Seeburger AS/400 Agile

Confidential

.NET Microsoft Dynamics

Responsibilities:

Develop detailed business requirement functional and technical documentation for the project.

Interface with cross functional team to discuss requirement development timelines and test plans.

Update Microsoft Project Plan with status and WBS Work Breakdown Structure.

Communicate project status on a daily basis to team and upper management.

Develop business uses cases workflows scenarios pricing elements related documentation/ specifications.

• Manage CRM activities campaign sales pipeline opportunity data charts for better decision making.
• Evaluate customer business needs. Customize forms views. - Accounts Sales Order History Open Sales Orders. Add fields properties text radio buttons drop down options.
• Create Custom Business Processes. Dialogs Phone Dialog for Customer Service Representative - Case Workflows. Business Process Flows. Lead to Opportunity enable security roles .
• Customize System to allow for batch updates to accounts sales. daily jobs that update prev 12 month and last 12 month sales fields in accounts
• Data Import / Mapping. Analyzing import issues and rectification. Bulk Record Deletion. Duplication. Customized Data Imports. Accounts Orders History
• Run reports export set up users roles business units.
• Develop Windows Forms Web forms for portal site. ASP.NET / C / OO

Interface with development team during SDLC to ensure functional requirements are being implemented correctly.

Perform testing Unit Testing UAT System and Integrated Testing

Trouble application looking at log files and suggesting corrective action. Web Service SOAP API logs

Develop adhoc SQL Queries to test application data SQL Server / Oracle.

Run Web Services SOAP Services to test application functionality and debug.

Serve as SME Subject Matter Expert company wide for HRIS system.

Deploy systems company wide and perform migrations to newer versions.

Conduct presentations to team - application and business related.

Interface with Finance and Accounting to handle payroll merchant accounts invoices billing General Ledger accounts receivables payable credit/debit memo s and inquires related to system sales and distribution.

Tying capacity Planning to inventory set up of shop calendars work centers and machine centers assembly routes

Perform production planning based on current customer and anticipated future orders . Export inventory to excel update and publish back to dynamics.

Manage CRM activities campaign sales pipeline opportunity data charts for better decision making.

Develop specification and system documents for EDI exchange 867 with merchants and vendors. - Seeburger

Use of cloud based computing for business.

Represent company at trade shows.

Integrate with ERP system to synchronize data.

Environment: .NET C Web forms MVC JSON SSIS/SSRS Microsoft Visio Pencil DCM6 Microsoft Dynamics CRM Word Excel PowerPoint Microsoft Project Plan PowerPoint Java J2EE XML HTML JavaScript punchout Kronos HRIS HCM SOAP Web Service SQL SQL Server/Oracle EDI Windows Unix operating System Agile Scrum.

Confidential

Systems Analyst

Description Positive Pay Project involved selling a system for reconciliation between cheques issued and the cheque presented at the bank. ACH reconciliation payment processing

Remote Deposit Project enabled deposit to be made online using a scanner to scan the cheque and uploading it to the bank website.

Openlink Support Openlink products that include financial/commodity trading software.

Responsibilities included

Demonstrated applications to client sales /training .

Respond to RFI/RFP s.

Providing Proof of Concept POC demos.

System Installations Ensuring front middle and back office trade flows are set up correctly in the system.

Set up EOD End of Day RTP job flows in the system.

Implement/Install Risk Management Solution Findur for Openlink Clients.

Managed onsite team implementation of trading platform and connections.

Debug issues in Findur s Risk Management Modules including Trading Manager Market Manager streamline EOD processing RTP Real Time Processing jobs and ensure batches run smoothly on the Findur Grid. provide level 2 support

Instrumental in development training and trouble shooting of ADS Active Data Services technology as an addendum to APM Active Position Monitoring used in Endur/Findur for monitoring positions.

Ensure third party connections ICE Bloomberg and maintained and trade messages are appropriately exchanged.

Provide technical training internally and externally on Openlink products.

Gathered requirements from the managers for development of the application. Analyze requirements and develop business and functional specification documentation. RTM

Directs and participate in the product launch process.

Manages all the incoming requests and provide technology with data needed to build new products or enhance existing products.

Set up and support of Fiserv POS systems. Updating manual with product specs and demonstrating to client.

Takes ownership of assigned products trouble shoot and serve as the subject-matter-expert

Analyze support calls and debug issues using FIX SQL XML XSLT batch scripts and log errors and issues in Mantis bug tracking tool.

Use of Error Log Viewer System Monitor and Console to identify issues and escalate if needed.

Maintain thorough knowledge of industry regulations Chase Paymentech systems and internal applications.

Participate in trade shows.

Manual and Automated testing of application.

Deploy systems company wide and perform migrations to newer versions.

Maintain C level relationship

Environment: Microsoft Project Plan Microsoft Dynamics Word Excel Powerpoint SharePoint ERP CRM Scrum Agile EDI HRIS - Workday CRM CMS Oracle ATG ACH Java JMS MQ Series Tibco Rendezvous Multicast Datagram UDP Microsoft Dynamics OMS FIX EFT EDI SWIFT NACHA IRIS PEP payments .NET Perl Salesforce SQL Server SOAP Windows XP Citrix XenApp 10.0 IIS IBM WebSphere WinRunner JTest LoadRunner Agile

Confidential

Support Consultant

Project Online Investment Portfolio

Description MassMutual provides investment services to individuals and corporate clients. The prime responsibility was to support an existing investment portfolio providing agents to complete online individual investment application forms based on their licensing criteria and the investment type. The investment type could be Mutual Funds Brokerage CRIA Corporate registered investment advisor across a range of products using FIX protocol. The software developed had to be integrated within the MassMutual framework. Additionally a credit card authorization application using XiPay chase paymenttech was designed.

Responsibilities included

Demonstrated applications to client.

Providing Proof of Concept POC demos.

Respond to RFI/RFP s

Maintain C level relationships.

Answer Sales Support calls coming into the queue and provide high level of quality service through first call resolution.

Serve as an advocate and interface for all of MassMutual s partners with internal and external operational departments and vendors.

Log calls using detailed specific and professional remarks in internal system.

Participate in the planning and execution of periodic sales meetings.

Suggest and sell new products and services to partners to promote new and additional business.

Work with team to validate options for new accounts.

Work closely with Relationship Management and Training to ensure the best service and training needs of the various sales organizations are met.

Act as Subject Matter Expert to resolve issues conflict new product features.

Function as backup/overflow for Merchant Services and Technical Services departments.

Manual and automated testing of application.

Perform miscellaneous job duties as assigned.

Interacted with various cross-functional units to discuss business features and processes.

Environment: Online Investment Portfolio System Stocks Bonds Funds Documentum - EDMS OCR POS EDI CRM. Microsoft Project Plan Rational UML Tool PowerPoint Excel SQL UNIX CRM ERP

Confidential

Analyst /Lead Web Developer Consultant

Responsibilities:

Work closely with sales executives on assigned opportunities to provide technical pre-sales support throughout the sales cycle executing the customer engagement model.

Support sales executive in setting the sales strategy for accounts.

Participate in discovery meetings/calls with customers in conjunction with the sales executive to identify potential areas to explore with the customer and technically qualify the opportunity.

Position solutions and products effectively to differentiate from competitive products/solutions and appropriately to the business and/or technical audience. Apply active listening and selling techniques such as objection handling laying traps etc.

Prepare and deliver high-level technical presentations demonstrations and prototypes

Respond to requests for information RFIs and proposals RFPs for qualified opportunities.

Gather requirements and scope for proofs of concepts POCs as required fulfilling the evaluation criteria by the customer and highlighting differentiators of Progress.

Work collaboratively with sales executive to ensure the most effective use of time and effort to progress opportunities

Cultivate valuable customer or partner relationships and provide proactive account management with technical contacts to up-sell and cross-sell within the account

Provide a single technical point of contact during the sales cycle while coordinating with internal teams such as for diagnosing and resolving any product issues

Travel to customer sites for training consulting or providing any on site support as needed.

Environment: Microsoft Project Plan Visio SQL CRM PHP MySQL Shopscript XAMPP HTML XHTML/DHTML JavaScript XML AJAX Webservices XML-RPC Ant XSLT Apache Web Server Windows Linux

Confidential

Analyst/Support Consultant

Responsibilities:

Support CRM web portal activities.

Provides analytical configuration and support for business systems and processes

Work with sales and customer service including marketing communication warranty processing opportunity tracking and asset tracking .

Reporting using business intelligence tools SQL Reporting Services data warehouse and Microsoft Office components.

Gathering business requirements from users and translating these into requirements documents and change requests.

Confidential

Responsibilities:

Solicit new accounts.

Make presentations.

Develop and implement medical transcription software billing and payroll. Also developed an EDMS software for managing patient health records and interface with voice recognition software.

Submit daily/ weekly reports proposal success .

Attending job fairs recruiting seeking new accounts .

Report daily transactions reconcile accounts set up users permissions and access and create dashboard modules.

Conflict resolution act as SME and resolve problems between facilities and employees/agency if when they do occur .

Technology used Java SQL Javascript Windows GUI CRM