SUMMARY:

• Accomplished results - driven IT professional with progressive Enterprise environments and Consulting experience transforming business strategies into impactful technical solutions focused on customer and stakeholder needs
• Aong with long-term growth for global organizations across diverse industries, including Healthcare, Pharmaceuticals, Gaming, Entrepreneurial, Retail, Finance, Media & Technology.
• Skillful at critically evaluating and responding to rapidly evolving technology environments including release, configuration, service management and development, while leading enterprise wide projects.
• Excellent communicator possessing strengths in both creative and analytical thinking with the innate ability to manage multiple projects with competing deadlines.Recognized for optimizing process, application and system performance, elevating staff productivity, and reducing costs.
• Efficient in business, product, and technology transformations through strategic and tactical planning and without breaking organizational integrity.Using Agile principals through complex reengineering processes converting outdated legacy systems to SOA, microservices, microsites
• Cloud and innovative UX and UI solutions.
• Demonstrated ability to function collaboratively within highly matrix environments while creating productive partnerships with our internal and external clients, all while consistently executing initiatives that exceed corporate expectations.

TECHNICAL SKILLS:

Build/Release: Linux (RHEL, CentOS), Jenkins, Docker, AWS (EC2, S3, RDS, VPC, Route 53), Azure, Google Cloud, IaaS, PaaS, SaaS, Ant, Maven, Gradle, Bamboo, Chef, Puppet, Sonar, Ansible, Fabric, PowerShell, OpenStack, CloudStack, RackSpace, ElasticSearch, Webshere, WebLogic, JBOSS, IIS, Subnersion, GIT, GITHub, SVN, Tomcat, Apache, WebSphere, VMware, NoSQL, MySQL, PostgreSQL, MS Build, UBuild/UDeploy

Frameworks: ITIL, SAFe, Agile, Kanban, Scrum, Extreme Programming (XP), Application Service Library (ASL), Dynamic System Development Method (DSDM), FDD, IBM Rational Unified Process (RUP), Capability Maturity Model (CMM)/ Capability Maturity Model Integration (CMMI) and COBIT

PROFESSIONAL EXPERIENCE:

Confidential, Mountain View, CA

Independent Research Contributor

Responsibilities:

• Confidential Project is a Google experimental think-tank, whose research aims to develop artificial intelligence technology to assist clinicians in the segmentation process so that detection, evaluations, assessments and diagnosis can be done more rapidly but just as accurately.
• Participating in ongoing R & D of radical data mining and information retrieval algorithms for aggregating healthcare records in addition to the issues surrounding patient deterioration during hospitalization, which was the thesis for Patient Tracker (read more below).
• Designing and developing an innovative segmentation research platform enhanced to investigate how machine learning technology could help to analyze imaging modalities (e.g. CT, MRI, EKG, Radiography, Elastography, Tomography, etc.) providing healthcare professionals a superior and faster understanding of the different diseases.

Confidential, Tampa, FL

Director, Configuration and Release Mgmt./Agile Coach

Responsibilities:

• Lead the in-house migration of our flagship Unified Payer Product Platform. This included production,stage and development environments for all 30+ clients running on AWS & Azure Cloud Services.
• Work with the development team on enforcing source control strategies, building, containerization and deployment of our private cloud computing products.
• Debugging build failures, coordinating with developers and testers to resolve related issues.
• Perform Blue/Green and Canary deployments with rolling updates towards zero downtime of the application platform.
• Automate the provisioning and configuration of software and tools for continuous integration servers, computing clusters, cloud infrastructure and embedded devices.
• Install, configure, and extend a variety of SQL and NoSQL databases, web servers, application frameworks, HPC systems,cloud computing applications and data centers.
• Coordinate release content including release notes, materials, eLearning Videos and data dictionary.
• Experience with application memory and load stress profiling, Application Server Management/Configuration (JBoss, Apache, Tomcat), Build Tools (Maven, ANT, Gradle) and Source Code Management Tools (Ansible, Bamboo, Subversion, GIT).
• Hands on experience in virtualization technologies Docker and KVM.
• Implement SAFe and Agile Release Train (ART) as our primary construct of value delivery. Prepare & Organize for our PI Planning events, facilitate the PI Planning Team break outs and Plan review, and ART ROAM (Resolve, Own, Accept or Mitigate) program risks.
• Utilize Agile principles toward more efficient project implementations, continuous integration /deployment, continual service improvement, sprint coordination and roll out of corporate-wide technology supporting process improvements across our various client projects and internal initiatives.
• Communicate to key stakeholders all key project plans, commitments, and changes including new and existing requirements, QA plans, scheduling, and scope changes.
• Conduct release readiness reviews, milestone reviews, and business Go or No-Go assessments. Work with release engineers to understand evolving impact of planned code branches and code merges
• Apply best-practice infrastructure strategy to protect information assets, ensuring flush information security measures are in place; coordinate and collaborate with the Enterprise IT Security team towards this goal.

Software & Systems: Agile Project Mgmt., Agile Release Train, JIRA Administration, Confluence, Trello, Bitbucket, InVision, HipChat, SourceTree, Bamboo Server, SAFe, MS Project, SDLC, Rails, Eclipse, Docker, Jenkins, Puppet, Chef (Server and Client), CFEngine, Rudder, Ansible, CVS, Perforce, SVN, SaltStack, PowerShell DSC, MySQL, .NET, Angular, JavaScript, Linux, AWS, Azure, MS (Word, PowerPoint, Excel) Redhat Linux, VMWare, Apache, DHCP/DNS, Microsoft Windows, WebEx, Microsoft Exchange, and SAN/NAS Storage.

Confidential, Tampa, FL

Chief Product Owner, Digital Media

Responsibilities:

• Produces digital media content for the purpose of expanding and showcasing the organization’s online footprint. Strategic responsibilities include managing the technical stakeholders, deciding on theproduct release strategy, updating theproduct roadmap, developing content specifically produced for posting on our commercial website, Facebook Page, Twitter and YouTube channels.
• Tactical duties include implement digital media campaigns aligned with business goals, defining architectural and infrastructural scopes, including user stories, prioritizing and sequence the project backlog according to value streams and ROI.
• Coordinate the creation of digital content (e.g. website, social media blogs, press releases, version announcements, podcasts and other assets) to establish and maintain our web presence to boost brand awareness.
• Manage the user experience design and specifications of new features with a careful eye on product reliability and adaptably.
• Familiarity with Agile product development processes, web design and content management systems
• On-going development of the product vision and strategy. Synthesize ideas and decisions using techniques such as 2x2 triage, Dot vote and Stack rank towards strategy, planning and execution of next generation of products and services. Building consensus and driving execution.
• Worked closely with the marketing groups, business partners, user proxies, SMEs and product specialists to coordinated the development process in the specific administrative areas such as Pre-authorizations, Encounters, Claims Processing, Secured Messaging, Appeals and Grievances etc.
• Planned and conducted new technology evaluations to determine solutions based on business requirements and made recommendations for improvement of technology direction, cost, security, compliance, capability, reliability, scalability, manageability and performance.
• Identify project risks as they arisen and work with the project managers to develop mitigation strategies.
• Manage requirements tractability to facilitate QA/SIT/UAT validation and audit support.

Software & Systems: EDI ASCII x12, FTP, SFTP, IoT, SQL, Oracle, MS Team Foundation Server, Sketch, InVision, HipChat, MS Office Suite 2013, Word, Excel, Power Point, OneNote, Outlook, Project, Visio, Lync, WebEx, Visual Studio, HTML/XML, Groovy, Agile and Sitecore.

Confidential, Chicago, IL

Program Manager/Scrum Master, DevOps

Responsibilities:

• Provide strategic vision and oversight for a portfolio of client projects including 1) SQL Server Support and Transition 2) Server Consolidation 3) SharePoint implementation and support 4) Informatica / BI Support & Transition 5) Portfolio Capacity Planning 6) Build & Release Operations 7) CMS Database Risk and Compliance.
• Partner with client business groups and product owners to socialize project vision and value stream solutions.
• Collaboratively champion the innovation and new product development process working closely with sales, marketing and engineering.
• Manage iteration planning meetings to determine release and sprint capacity, estimation, and velocity.
• Routinely used Ansible to manage web applications, environments, configuration files, users, mount points and packages.
• Communicate with team members for both Ansible Core and Ansible Tower teams to clarify requirements and overcome obstacles.
• Facilitate and participate in Agile development ceremonies and activities including IQ/OQ, QA/UAT/SIT to ensure quality, clarity, and transparency throughout delivery.

Software & Systems: MS Project, IoT, Agile, JIRA, Citrix Receiver, SDLC, Site core, .NET, ServiceNow, Salesforce, JavaScript, MacOS, MS Excel, Visio, Omnigraffle, Draw.io.

Confidential, San Francisco, CA

Program Manager/Scrum Master

Responsibilities:

• Patient Tracker is a multi-purpose proximity-based AI network patient status app allowing physicians and administrators to capture and process patient information from their desktop and mobile devices.
• It integrates and offers, through a flexible architecture that collects data and processes events (AI), real-time BI analysis to the healthcare provider by way of an RFID (the wearable token) & EMR/HL7(the database) to aid in patient registration and release suctioning, patient status dashboard analytics and the ability to track patient position, data, view patient lists, appointment reminder and generate reports and recommendations.
• Develop and validate the product strategy by defining a MVP, key development metrics, personas and prototypes.
• Lead ceremonies for three Scrum teams (web, mobile and data), removing organizational blockers, coach the team on scrum practices, and work with development to produce metrics to measure efficiency, quality and predictability of the team.
• Update agile tracking systems to provide transparency on Product & Sprint Backlogs.
• Assist team with making appropriate commitments through story selection, task definition.
• Identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal.
• Responsible for serving as the voice of the customer, business planning, business model validation, product development, product functionality, forecasting, competitive analysis using such approaches as the Roman vote, decision matrix etc.
• Our model evolves around key components including customer segments, value proposition, customer relationships, distribution channels, revenue streams and cost structure.
• Part of IT PMO leadership managing the IT portfolio, driving product roadmaps, including resourcing and budgeting decisions.
• Responsible for software deployment best practices and guidelines in environments, such as Google Cloud/SAS Platform.
• This application has since undergone in-house maturation and absorbsion by Google for their top-secret Google X platform.

Software & Systems: MS Project, Clarity, Agile, iOS, Android, SDLC, SharePoint, Rails, Eclipse, Clojure, Python, PHP, MySQL, .NET, JavaScript, Linux, Yammer, Workbench 6, MS Word, Azure, ServiceNow, PowerPoint, Access, Excel.

Confidential, San Francisco, CA

Global Transformation Product Manager

Responsibilities:

• Smarty VA was an online program for virtual assistants who specialized in social media.
• Support Line of Business through market and competitor research including industry, marketplace, and future trends, including both primary and secondary sources.
• Work with project teams on product market segmentation and service experience design.
• Worked on customer discovery deconstructing the corporate mission into a more efficient business model.
• Create detailed project design documents and task-level project plans to organize cross-functional teams.
• Ownership of ground-up implementation of full marketing analytics systems -- Google Analytics, Coremetrics, and proponent of all SEO initiatives such as site audits and future development (i.e. Video, Image, Blog, Code (html, flash and ajax))
• Deliver product performance analytics and reporting to lines of business leaders.
• Developed the process roadmap for business process improvement service offerings: management and business process governance, process optimization and automation, change management, metrics & business analysis,projectqualification for the operations and technology organization.
• Lead teams in the delivery of high-quality programs and solutions that meet business needs.
• Wesabe was a Web2.0 personal finance web and mobile app.
• Increased sales 38% and built organization to a top 10 status in the personal finance market.
• Retooled service products with annual revenue of approximately $35M, including technical support, consulting, and, with at least 20% growth quarter-over-quarter
• Led process teams for ITtransformationprogram to support operational processes, customer onboarding, pricing, liquidation and settlement processes were redesigned to guide the development of business requirements, which supported system development performed by 3rd party vendors.
• Spearheaded enterprise pricing restructuring based upon micro-economic principles and analytics to limit discount rates in line with corporate accounting policy, resulting in an additional $3.1M in annual revenue
• Led process teams for ITtransformationprogram to support operational processes, customer onboarding, pricing, liquidation and settlement processes were redesigned to guide the development of business requirements, which supported system development performed by 3rd party vendors.
• Collaborates with staff to ensure on new products/services and awareness of all product changes.
• Partnered closely with other members of the functional project teams to define business requirements which feed into the Agile Release Train.
• Applied Lean Agile methodology to guide teams in the execution of Kaizen and DMAIC projects to prioritize process improvement opportunities.
• Implemented the Wesabe PMO to maintain the audit capacity, compliance and governance of the process methodologies and roadmaps items.

Software & Systems: MS Project, SharePoint, MS Dynamics CRM, MS Communicator, Word, PowerPoint, Access, Excel

Confidential, Chicago, IL

Sr. Project Manager/Scrum Master

Responsibilities:

• The role spanned the entire SDLC, from pre-production, main production, alpha and beta testing to commercial release.
• Responsibilities included project timetables, resource planning, time estimating, risk analysis, strategic influencing, scalability, interoperability, portability analysis, project communication logs with the vendors, team members as well as the stakeholders to ensure that project milestones were reached in scope, under budget and ahead of schedule.
• Fostered a cross-functional team environment to work with all levels of management and the production staff.
• Coordinated program and portfolio management activities within the Product, Business and Marketing divisions.
• Worked asScrummaster, Conducted Iteration kick-off meetings to document Product Backlog Items (PBI), monitored work being done and facilitated release planning
• Responsible for managing and overseeing the operation of assigned projects, including setting strategic priorities, conducting blueprint sessions, setting milestones, reviewing progress, reporting status, re- allocating resources, and resolving conflicts.
• Tracked project components, a broad array of intellectual deliverables for our internal customers.
• Team members under my management included Game Programmers, Tool Programmers, Middleware Programmers, Designers, Concept Artists, 2D & 3D Animators, Level Editors, QA, Audio Team, Vocal Talent, Scriptwriters and other subcontracted vendors.

Software & Systems: MS Project, SharePoint, JIRA, MS Communicator, Word, PowerPoint, Access, Excel