SUMMARY

• Over 9 Years of IT experience with around 4 years of experience in the Salesforce.com CRM Platform as Developer/ Administrator and 5 + years of experience in analysis, design, development of client/server, web based and n - tier application in Microsoft Visual Studio .Net IDE using C#.Net 1.1, C#.Net 2.0, VB.NET, ASP.NET, ADO.NET and SQL Server.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in customizing and implementing with Objects, Custom Apps, Layouts, Tabs, Validation Rules, Workflows, Approval process, Assignment/Sharing Rules.
• Proficient in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Have performed page layout customization, page layout assignment based on profiles and created custom links based on user requirement.
• Proficient in Configuration, Customization, and Programming with Apex API (Controllers & Triggers), Visual force Pages, Visual force Components using up-to-date technology & implementing new instances of Sales force.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Implemented security and sharing rules at object, field and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Data Loader, import wizard, salesforce.com and Sandbox environments.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report extractions to various formats, design of Visual Force Pages, Dashboards and various other components as per the client and application requirements.
• Strong working Knowledge in MVC Architecture.
• Responsible for creating Reports and Dashboards for Business Users.
• Worked extensively with Data Adapter, Dataset, Data reader as a part of ADO.NET to access and update database.
• Expert in debugging an application using the debugging tools provided by the Visual Studio.NET IDE.
• Expertise in Object Oriented Analysis and Design (OOAD) and Object Oriented Programming (OOP) and Design Patterns.
• Extensive experience in SQL Server Database design, Database maintenance, developing T-SQLqueries, stored procedures, and triggers using SQL Server 2007.
• Very good understanding of SDLC (Software Development Life Cycle). Involved in various phases like Requirements Analysis, Design, Build and Testing.
• Proficient in developing Unit testing, Integration tests and Container test components with good knowledge on testing frame works and testing methodologies.
• Designed applications in agile, scrum methodologies and test driven development.
• Excellent team Player, quick learner and self-starter with effective communication, motivation and organizational skills combined with attention to details and business process improvements.

TECHNICAL SKILLS

Microsoft Technologies: ASP.NET 1.1, ASP.NET2.0, VB.NET, C#.NET, ADO.NET,ADO, ASP.

Salesforce Technologies: Force.com, Apex Language, Apex, SOQL, SOSL, Visual force (Pages, Components & Controllers),Workflow & Approvals, Validation Rules & Formulas, Dashboards, Reports, Custom Objects, Force.com IDE, Force.com, Force.com Data Loader

Operating Systems: Windows Server 2000/2003 95/98/ XP, UNIX, LINUX

Programming Languages: C, C++, VB, C#, JAVA, JavaScript

Databases: IBM DB2, Oracle 9i/10g, SQL server 2000/2005/2008 , MySQL

Web Technologies: Struts, Swing, ASP.Net, HTML, PHP, CSS

Web Servers: MS-IIS, Apache Tomcat

IDEs: Force.com IDE, IBM WSAD 4.0/5.0, NetBeans 6.8, MyEclipse5.1Development Tools VisualStudio.NET 2003, Visual Web Developer 2005, VisualStudio.NET, Dream Weaver

PROFESSIONAL EXPERIENCE

Confidential, Fort Mill, SC

Salesforce Administrator/Developer

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Worked with Agile and Scrum methodologies.
• Developed Test Classes which is a mandatory to deploy SalesForce Apex Code base.
• Designed and Developed Enterprise Web Service callouts from SalesForce CRM using both SOAP and REST API.
• Designed and Developed Triggers, Batch Classes.
• Designed and Developed custom Visual Force pages for Wizard Style Screens
• Build& monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data.
• Created Workflow Rules, Approval Process, Validation Rules
• Created various Custom Fields and Custom Objects for Advisors.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Guiding project team, conducting status meetings with both internal staff and customers. Liaise with clients and other technical developers on a regular basis to keep good track of deliverables. Managed dynamic requirements with a scope change document.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Created test data through automation to support UAT Testing.
• Perform defect management activities which are problem solving, analysis of the defect and working with other across functional team members towards issue resolution and clousure.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, App Exchange, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects &Tabs, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, WindowsXP

Confidential, Strongsville, OH

Salesforce Administrator/Developer

Responsibilities:

• Developed and supported customer support portal to support eservices, CRM Customer Support
• Developed and deployed ad hoc Salesforce.com reports and dashboards.
• Manage page layouts, fields, and system interface/capabilities.
• Worked with Agile and Scrum methodologies.
• Maintenance of data entry standards & data integrity process.
• Build& monitor standard analysis and reporting for marketing campaigns.
• Performed mass imports and exports of data.
• Worked with Case Management Functionality
• Created Workflow Rules, Approval Process, Validation Rules
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Created test data through automation to support UAT Testing.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Involved in querying Sales force tables using SOQL & SOSL queries using Force.com Explorer.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.
• Used Sales Force Automation for Sales Lead Management, Opportunity Management, Account and Contact Management, Data Quality Management, Approvals and Workflow.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.
• Prepared and Execution of test scripts using Selenium.
• Used it to read, extract and load data from comma separated values (CSV) files.
• Modifying Page layouts and setting the Record Types.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, App Exchange, Data Loader, HTML, Workflow & Approvals, Reports, Dashboards, Custom Objects &Tabs, Email Services, Sandbox, Force.com Eclipse IDE Plug-in, WindowsXP

Confidential, Jackson Ville FL

Salesforce Administrator/Developer

Responsibilities:

• Primary responsibilities included custom application development and integration.
• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Worked with groups, Participated in Requirement Gathering Sessions & JAD Sessions to define their needs and developed an action plan and specification document.
• Developed complete Custom Objects as specified in the scope document.
• Created Custom fields, pick lists, field dependencies and validation formulas to the custom objects.
• Created picklists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system ACT.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Salesforce.com CRM Application Platform, Apex Language, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports, Eclipse, Sandbox, Production environment.

Confidential, Cincinnati, OH

Sales force Administrator/ Developer

Responsibilities:

• Understanding the Merchant online processing, roles and responsibilities of each functional specialization.
• Designing standardized workflows and program business logic in a consistent way so as to sets standards high in quality and easy in maintenance.
• Delivering enhancements to client experience, compliance and credit risk management.
• Worked with the user group for requirement gathering throughout theplanningandimplementation.
• Implemented the requirements onForce.com platformandForce.com IDEPlug-in usingEclipse.
• Created new UserAccountsand assignedProfilesas per theirrolein role hierarchy.
• DefinedOrg wide defaultto restrict access from users.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• CreatedData Validation rules and Formulasas per business requirement.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• CreatedReportsandDashboardsto trackOpportunitypipeline/Stages for Management visibility.
• Designed various Webpages inVisual Forcefor capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Responsible for all the activities related to configuringData Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• Worked with Salesforce.com team to make application certified.
• Packaged and Deployed customizations fromSandboxto other environments using Force.com IDES.
• Help users withChatterteams/Groups and follow application as well.

Environment: SaleForce.com platform, Data Loader, Sandbox Deployments, Reports and Dashboards, Time dependent workflows, Formula fields, Eclipse IDE.

Confidential, Newark, NJ

Sr.Net Developer

Responsibilities:

• Document, test, implement and provide support for various process Applications.
• Involved in creating the prototypes and requirements specifications by understanding and analyzing the requirements.
• Involved in designing and creating the database.
• Involved in designing UI usingASP.Net controls.
• Involved in designing and developing the Middle Tier usingADO.Net to perform and implement business logic, Updating/retrieving the data to/from SQL Server Database.
• Used Sql Data Adapters & Datasets extensively for database activity.
• Used Data grids for presenting information in tabular format.
• Used crystal web reports for designing reports.
• Involved in coding of JavaScript to perform varies client side validations.
• Written complex queries and stored procedures in the system.
• Involved in implementing the security and authentication and providing user permissions for different types of users.
• Worked on performance tuning of the application especially on SQL Server Stored Procedures using SQL Profiler
• Involved in the complete system development life cycle.
• Contribute to the development and execution of unit, system, integration, stress and user acceptance testing.

Environment: VB.Net, ASP.Net, ADO.net, Web Forms, XML, Java Script, IIS, SQL Server 2000, VSS, Microsoft Visio, Crystal Reports 9.0, Microsoft Project 2003.

Confidential

.Net Developer

Responsibilities:

• Developed UML models consisting of Use Case Diagrams, Class Diagrams and Sequence Diagrams using Visual Paradigm to model the application.
• Expert in debugging an application using the debugging tools provided by the Visual Studio.NET IDE.
• Developed WebForms using C# and ASP.NET.
• Used N-tier architecture for presentation layer, the Business and Data Access Layers and were coded using C#.
• Written stored procedures, triggers using SQL in SQL SERVER 2005.
• Involved in design and development of interactive user interface web pages.
• Identified data issues and provided recommendations for resolution to ensure optimal performance.
• Developed application logic using C#.
• Involved in design of the database and uploading data.
• Used AJAX in some webforms.

Environment: VB.Net, ASP.Net, ADO.net, Web Forms, XML, Java Script, IIS, SQL Server 2000, VSS, Microsoft Visio, Crystal Reports 9.0, Microsoft Project 2003.