SUMMARY

• Over 13 years of IT experience in developing and Testing multi - tier, client-server, web and windows applications using Object Oriented Analysis and Design (OOP) methodologies.
• 6+ years of Professional experience in Microsoft Dynamics CRM 4.0, Microsoft Dynamics CRM 2011, Microsoft Dynamics 2013, Microsoft Dynamics CRM 2015/2016, MS Dynamic 365 and Microsoft Dynamics CRM Online (Cloud).
• Good experience in Software Development Lifecycle (SDLC) using various software development methodologies such as: Waterfall, and Agile.
• Good Functional Experience in Marketing, Sales, Service, Call center(Contact Center), Field Service, Loyalty and CPQ
• Good experience in Analysis, design, development, Testing, deployment and operation of CRM software in Enterprise environment
• Proficient in developing complex plugins and custom workflows using Early Bound and Late Bound approaches and in writing code dat require to access CRM data using LINQ, Query Expression, Fetch XML, Query By Attribute.
• Proficiency in writing complex JavaScript for form level validation, record creation and getting data using AJAX/JSON call using CRM web services and OData Queries.
• Proficiency in doing customization in Microsoft Dynamics CRM such as: Entity Customization, creating and managing Entity Relationships& Relationship Behaviors, Form Customization, View Customization and Ribbon Customization using Ribbon Workbench and Ribbon editor.
• Functional Experience in MS Dynamics CRM integration methods using: Windows Communication Foundation (WCF) Web Services (SOAP & REST), MVC, ASP.NET Web API, Scribe Insight and Scribe Online.
• Proficiency in environments set up and performed production Go live activities .
• Hand on Experience wif CRM Data Migration Tool for data Migration Between two organizations.
• Good hand on experience wif the Entity Framework
• Good experience in Data Migration from legacy systems, different CRM systems like Sales Logix, SAP etc. using ETL tools like SSIS, Scribe Insight, Scribe Online and CRM Data Import.
• Experience in writing complex TSQL Queries, Stored Procedures, and Functions in SQL Server 2008/2012.
• Good Experience in Estimation of Load scenarios and Hardware sizing of CRM Infrastructure.
• Good experience of creating various custom utilities, schedulers etc.
• Good Experience in Unit Testing, System Testing, System Integration, Regression, Automation, Performance and User Acceptance Testing.
• Good Experience in Documentation includes Functional, Technical, Unit Test, Test plan, Traceability Matrix, Defect Consolidation Log, and Defect Tracking Form and DSR
• Experience in strategic business process modeling, traceability and quality management techniques.
• Experience in developing and leveraging various modeling techniques for requirements elicitation (use cases, wireframes/conceptual prototypes, process flow diagrams, etc.).
• Excellent interpersonal, facilitation, oral and written communication skills.

TECHNICAL SKILLS

Enterprise Technologies: Microsoft Dynamics CRM 2011, 2013, 2015,2016, Dynamics 385

.NET Technologies: Microsoft Visual Studio, .NET framework 3.5/4.0, C#, ASP.NET, ADO.NET, Web Services, Windows Communication Foundation (WCF), Windows Workflow

Web Technologies: HTML, XML, XSLT, JavaScript, CSS, MVC 4.0/3.0/2.0

Database: MS SQL Server 2008/2012, MS Access

Reporting Tools: SQL Server Reporting Services (SSRS)

Testing Tools: SOAP UI, Swagger, Web Performance and Load Test

Other Tools: SSIS, Microsoft Office, Visio, VSS

PROFESSIONAL EXPERIENCE

Dynamics CRM Consultant

Confidential - Boise, ID

Responsibilities:

• Participate in PI Planning and in backlog refinement to define integration and Testing
• Create organizations and environments for Test, Dev, Stage, SIT, UAT, Training, and PROD.
• Design and schedule Batch jobs, Print jobs, Synchronous and Asynchronous process.
• Create business rules, Validation rules, workflow action, biasness/workflow process and custom workflow activities, and plug-in.
• Create WCF SOAP/RES API, and ODATA services .
• Performed Product ion deployment tasks
• Analysis Design and Testing of software applications
• Perform manual testing and run automated tests for new Features and Stories
• Prioritize time-consuming tests, refactor, and run reduced test suites where applicable
• Assist teams in creating reduced test suites dat they themselves can run
• Test solution performance and assist in identifying system deficiencies and bottlenecks
• Utilize a wide variety of technologies and tools to perform troubleshooting and optimization
• Collaborate and assist wif systems and IT operations
• Perform frequent, incremental code testing and deployment
• Create efficiency in collaboration, open communication and reaching across Agile team borders
• Execute and support the release, working closely wif various IT functions
• Prepare, package, and release a solution into the targeted environment.
• Ensuring dat the release governance process is understood and followed
• Ensuring dat an appropriate deployment/distribution plan is in place
• Validate dat the solution meets relevant quality and governance criteria
• Create and Maintain continuous integration, automated build, and automated build verification testing

Environment: Microsoft Dynamics 365, Visual Studio 2015, Shell Script .Net Framework 4.6, Html, JavaScript, Microsoft SQL Server 2008/2012.

CRM Dynamics Consultant

Confidential - Alpharetta, GA

Responsibilities:

• Developed configuration workflows for multiple product lines
• Communicated wif Business Analysts on both teams to gather a technical understanding of business requirements.
• Responsible for timely testing and bug fixing.
• Responsible for designing, development and support services of MicrosoftDynamics CRMApplication in Sales and Service Modules.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Participate in application design sessions and code reviews to ensure accuracy towards business requirements and development guidelines.
• Troubleshooting and coordinated deployment between environments wif other teams
• Provided technical guidance to the team and participated in several sessions of code review.
• Participates in the development of system/design documentation to facilitate knowledge transfer and increase application maintainability.
• Used various report items like tables, sub report and charts to develop the reports in SSRS.
• Written Test Cases documents after analyzing Requirements and Use Cases.
• Prepared Test Data as per the test cases documented in the test plan.
• Developed Defect Management reports and involved in Defect Triage meeting daily.
• Performed Loan origination Web Services testing.
• Used SOAP UI tool for Web Services testing.

Environment: . Microsoft Dynamics 2015, Microsoft Dynamics 365, Visual Studio 2015, .Net Framework 4.6, Html, JavaScript, Microsoft SQL Server 2008/2012, Web services, Web API, TFS, Power BI, SharePoint.

Dynamics CRM LEAD Developer

Confidential - New York, NY

Responsibilities:

• Involved in implementing Microsoft Dynamic CRM 2011,2013 and 2015(Configuration/Customization).
• Created several client-side extensions using JavaScript, CSS and HTML
• Configuration of MSDynamicsCRMwifMicrosoftOutlook2013.
• Designed E-R model for sales, marketing and support services.
• Executing Bug-Fixes and Change Request during Maintenance Phase.
• Designed Sales Module comprising several libraries, workflows and other CRM customization.
• Involved in integrating CRM wif SharePoint for document and record management..
• Involved in customizing workflow which provides the case handling functionality.
• Involved in WCF Services (SOAP) design and deployment for integrating web application/card contact center wif CRM.
• Modified theMicrosoft Dynamics CRM menu navigation other sitemap navigation changes.
• Used agile methodologies using Sure Step process.
• Upgrading the .NET Web Services to latest WCF Web services to integrate wif SAP 6.0 ECC systems.
• Developing the earlier Custom ASP.NET application to Silverlight/HTML 4.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Upgrading the JavaScript, form design etc. to Microsoft Dynamics CRM 2011 format.
• Developed 2 web services to communicate wif the SAP system in WCF.
• Upgraded the plugins code written on Account, Opportunity, Contact, Order and Quote creation to Microsoft Dynamics CRM 2011 format.
• Reconfigured the Auditing of System and entities in Microsoft Dynamics CRM.
• Integrated MSDynamicsCRM2011 wif MSOutlook2007 and offer a consistent, familiar user interface
• Designed and executed strategies of Data Migration from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011 using SSIS/CRM Data Import feature.
• Creation of Views, Dashboards and SSRS Reports for various Users according to their roles.
• Exporting Managed solution from Development environment for moving Customization to QA and Production Environments.
• Used and implemented project in agile and waterfall methodologies.
• Deployment of Customizations in the Production Environment during Go-Live phase of the Project.
• Evaluated impact of Microsoft patches, service packs, and upgrades on the platform and collaborate wif Quality Assurance for testing and deployment
• Gather business requirements and performed gap analysis. Prepared effort estimation based on the customization of new CRM system.
• Prepared requirement, design documents and high level project plan.

Siebel Lead Developer / EAI Lead Developer

Confidential

Responsibilities:

• Worked closely wif business partners/client team to define strategies for technical solutions, determine requirements, and develop Technical designs based on the Fictional Documents. Participated in analysis, design and implementation of large and complex enterprise wide applications or processes.
• Used Siebel Tools to define/modify objects like Screens, Views, Applets, MVG, Drilldown Objects (Dynamic and Static), Applet Toggles (Dynamic and Static), Pick Lists (Static and Dynamic) and User Properties as per requirements.
• Data Migration from various systems toSiebel.
• Developed SQL Procedures and Packages to migrate the data from various systems toSiebel using SQL developer andSiebelEnterprise Integration Manager.
• Developed SQL scripts to pull the data fromSiebelsystem in a specific format and sent to other systems.
• Performed Databasetesting, Integrationtestingand Securitytesting.
• Assisting Performance and automationtestingteam in creation of test data, preparation of test suits and test execution. Also provide review comments on test cases and results.
• Designing and Development inbound and out bound MQ AMI/Web Service integrations for various Field Service activities wif SAP R/3
• Design interfaces for out bound Siebel Web services (using .NET framework) dat provides Siebel wif data from external Data Base.
• Using QTP for Automation testing Writing Scripts for Automated and Manual testing's.
• Created common Generic Web Service implemented wif two functions for each VBC (Init and Query) and for each VBC, created Workflow for out bound process.
• Implemented the Declarative Configuration Alternatives using Data Validations, User Properties, Workflows and Run time Events.
• Customized the application using Siebel Scripting as alternative to configuration extending the functionality.
• Prepared IAF, HLD, LLD and UTC documents
• Data migration using EIM technology to extract data from legacy database to Siebel database.
• Worked on EIM to import data from legacy system, analyzing results, troubleshooting and performance tuning.