Senior Partner and Consultants Resume Profile

Creative innovator results oriented hands-on developer architect and manager with over 20 years of experience in software development and information technology. Extensive understanding and experience in various industries including Defense Pharmaceutical Automotive e-Commerce Call Center Clinical Trial and Customer Service. Able to translate customer needs into actionable and effective solutions. Consistently delivered systems meeting budget and time targets exceeding client expectations. Excellent communication problem solving and conflict resolution skills.

SUMMERY

Information Technology - Project Management - Systems Analysis and Design
Systems Architecture - Applications Development - Database Development
User Training and Support - Quality Assurance - Standards and Methods Adherence
Process Improvement - Strategy Analysis - Life Cycle Support and Maintenance
Pattern Based Development - MVC/Web Development Expert - CTI / IVR Development
Leader Provided clear and consistent direction to medium and large sized software development teams. Increased overall departmental efficiency and general ROI of developed applications by instituting encapsulation and framework approaches as well as enforcing adherence to best practice coding and documentation conventions through code review to ensure survivability of code and shortening training.
Team Player Led a cross-functional team to choose implement and maintain an Endeca full text search and guided navigation technology for a group of high profile publicly held web sites. Staffed trained and coordinated local and remote teams to maintain and update the Endeca index as inventory and data changed. This process became the core to a sales and marketing structure and provided a noticeable increase in sales.
Innovator Managed and directed development and implementation of industry independent Call Logging Solution for Digital ACD recording and monitoring. Solution saved company over 10 million of initial implementation cost and has shown an average profit of 8 million a year in billable revenue.
Marketing Support Worked with sales team to develop in-house reports to track ROAS vs. revenue from web sites including customer tracking and data mining. Worked with partners and team members to develop strategy for emerging markets and future business environments. Met with vendors and affiliates to provide technical expertise to sales staff.
Client Relations Maintained close relationships with clients account executives and vendors during every project. Ensured that all questions were answered clearly and promptly. Achieved project milestones above expectation. Dealt with issues promptly and appropriately. Provided clear and timely communication regarding status outcome and future solutions.

Accomplishments

Oversaw and managed all stages of design development implementation and support of new secure portal for South Jersey Gas third party marketers to use to logon and access billing and metering data for large industrial customers along with aggregated billing data for residential and commercial customers. System designed to integrate with existing SJG systems and Oracle CC B. 2015 South Jersey Gas APC
Successfully designed and delivered a custom built address processing system using the latest .NET 4.5 asynchronous multi-threading technology. Created a task based pipeline that implements individual independent stages that can be customized and reused in multiple configurations. Enforces USPS approved formatting and uses a custom implemented rule engine to process a variety of custom data cleanse rules to ensure clean well-formatted addresses are submitted for a series of validations including Bing Google QAS and general geo-spatial validation. 2014 South Jersey Gas APC
Provided expertise and quick turnaround of system designed to combine SAS LOA data with several external sources of additional LOA information including long and short term disability to assist Comcast Human Resources to provide clean and relevant analysis of LOA data for use in analyzing and ultimately reducing total leave of absence companywide and thereby reduce lost work hours this translates to multi-million dollar savings for the client. 2013 Comcast Corp APC

Accomplishments

Efficaciously delivered second major project for South Jersey Industries. The system is used for the collection and reporting of daily Allocation and Nomination data for Transportation-only customers. A C ASP.NET WebForms based system it provides the ability to enter modify and report on all aspects of daily Transportation Allocation and Nomination information. 2013 South Jersey Industries APC
Provided South Jersey Industries with custom written replacements for legacy software responsible for the oversight distribution reporting and future forecasting of daily delivery requirements of natural gas to most of southern New Jersey. System is entirely overhauled written in C with an intranet based ASP.NET front end. System is completely flexible object and data driven allowing for previously unavailable scalability and adaptability to future company needs. 2012 South Jersey Industries APC
Effectually managed the design and development of in-house CRM Inventory and Order Management systems for medium-sized e-Commerce business. Oversaw development of auto-vend and auto-bill technologies to meet business needs. Provided expertise to secure systems and ensure PCI compliance. Oversaw implementation and maintenance of backup and disaster recovery systems and procedures. 2010 Mindstar Technologies APC
Successfully managed development and implementation of Endeca based full text search and guided navigation technology to provide end users with accurate results for a group of popular large volume Auto Parts web sites. Implementation produced many challenges that were favorably negotiated through team efforts and led to methodologies and logistical systems that remain in place to present. 2007 Parts Bin Inc. APC
Proficiently managed the design and implementation of a fully functional CTI driven call recording solution with a customizable XML rules-based purge system for files and data. System records incoming calls and captures identifying data for later retrieval and analysis via a web portal. Minimal programming required to link call information to any in-house or 3rd-party CRM package. 2003 Telerx
Oversaw development of Educational Grants Approval Web Portal. Website allows online users to apply for and check the status of their Educational Grant applications. Administrators are able to review reply to and process grant applications. Reports are provided for accounting processing and review. 2001 Telerx
Devised and managed development of IVR and white mail transcription system. Led team of four programmers to create a web-based customizable system able to implement new projects within 30 minutes without programmer or web designer assistance. System includes a centralized repository for collecting data from multiple IVR systems located in five separate sites around the country. 1999 Telerx
Developed and implemented an enterprise wide CTI solution providing screen pop data capture and DNIS ANI IVR info forwarding to user desktops. The system is customizable running both VBScript and JavaScript based events for call arrival termination transfer and hold. System designed to be database and ACD independent providing a generic application layer through which telephony data can be passed. 1994 Interactive Response Technologies
Designed firmware and software for the control of an inter-network of LED displays for use in broadcast and recording studios. Developed management system capable of controlling 1000 linked devices from a single easy to use intuitive interface. Original firmware development in Turbo Assembly with a DOS based front end in Borland C . Later updated software for client in 1995 for use on Windows systems. 1991 Luna Technologies LLC

Confidential

Senior Partner and Consultant

Providing custom software development data analysis security and implementation analysis and software consulting services to a wide variety of clients including South Jersey Industries/South Jersey Gas AAA Mid-Atlantic Comcast Corp Mettler Instruments Inc. Merrill Lynch and many other small medium sized clients. Consistently able to apply expertise in software data and hardware to provide creative and unique solutions that satisfy client requirement and exceed user expectations.

C .NET 2.0-5.0 MVC 2.0-4.0 EF 2.0 -6.1 WCF WPF Blend

Notable Projects

Confidential

Consultant - .NET MVC SQL Server- Tech Lead/Architect

Currently leading a project oriented team to document design and deliver a secure web portal through which third party energy marketers can access their daily usage consumption and billing information and input their daily gas Nominations. System provides an external link to the previously developed Transportation Portal allowing a more effective flow of information between SJG and its third party marketers.

C .NET 4.5 MVC 4.0 EF 6.0 MSSQL 2008 SSRS/SSIS

Confidential

Consultant - .NET WFC Software Engineer/Architect

Envisioned and created a custom Windows Communication Foundation WCF based application to serve South Jersey Gas s need for a system to handle the validation of customer address information for Mailing Billing and Service addresses. The system is designed to use an asynchronous pipeline with multiple stages which clean process and submit data to web services such as Bing Maps Google Maps and QAS for processing and validation. System utilizes C WCF and provides both REST and SOAP interfaces for the base service.

C .NET 4.5 MVC 4.0 WCF 2.0 Oracle Entity Framework 6.0 Salesforce

Confidential

Consultant - System Architecture/Integration Coordinator

Utilized extensive experience and proficiency in custom software and large system rollouts to provide South Jersey Industries with guidance leadership and project management skills assuring their new Customer Service CRM Oracle s CC B and Enterprise Asset Management System s IBM s Maximo were delivered successfully to the company and ensured that all external interfaces including over 40 edge systems integrated cleanly and correctly with the new CRM and EAM systems with full documentation and quality.

Oracle CC B Maximo Message Broker DataStage UC4 Lawson business analysis

Confidential

Consultant - .NET MVC WCF

Provided C and MVC expertise to assist web design team in converting a ASP.NET Web Forms application to an MVC 3.0 based methodology utilizing Entity Framework code first strategy to connect to a WCF based service in a Service Oriented Architecture utilized both for security connectivity to national and local club data.

C .NET 4.0 MVC 3.0 WCF 2.0 Entity Framework 4.0 SOA

Confidential

Consultant C .NET ASP.NET Custom Software/Reporting

Engineered and implemented an upgrade to legacy Lotus system to a modern C .NET architecture utilizing SQL Server 2008 in the back end. System allows SJI to meet its requirements to keep track of gas purchased on Williams and Transco pipelines by third Party Marketers for use by their customers who are on SJG service for Transport Only. System tracks daily contract as well as large customer allocations for customers or aggregate groups that measure at least one Dekatherm per day usage.

C .NET 3.0 MSSQL 2008 SSRS/SSIS

Notable Projects

Confidential

Consultant - .NET Windows Forms Data Analysis Reporting SAP/Oracle

Designed developed and implemented a custom software application for use by Human Resources. Software utilizes C and Oracle to facilitate calculation and reporting of LOA data across multiple divisions and regions within the United States. Report data comes from several disparate sources including SAP. Data is broken out and provided back to the users in the form of several compiled reports that provide the HR managers a way of quantifying over use and abuse of leave of absence issues from individual to division and regional issues.

C Oracle PL/SQL SAP Windows Forms Photo Shop CS5

Confidential

Consultant - .NET ASP.NET Custom Software/Reporting

Engineered and implemented an upgrade to legacy Lotus system to a modern .NET architecture utilizing SQL Server 2008 in the back end. The system is responsible for collating and reporting on daily Sendout data related to total system input and output of energy volumes. The system is used to verify and track proper management of utility systems. Reports and data collected are utilized as part of a system wide remediation process to minimize and prevent loss. Collected data becomes a historical reference used for future forecasting of daily output demand based on metrics such as temperature and weather trends.

C ASP.NET MSSQL 2008 IIS7 T-SQL Lotus Domino SSRS/SSIS

Confidential

Consultant - .NET ASP WebForms Framework upgrade/Architecture Layout Design

Assisted a small but growing e-Commerce business to transition their website and backend infrastructure from a legacy Classic ASP architecture to a modernized ASP.NET framework utilizing IIS7 and SQL Server 2008. Assisted in implementing development standards and guidelines. Provided training and guidance to junior team members.

VB.NET C ASP.NET SQL Server 2008 IIS7 T-SQL Classic ASP

Confidential

Consultant - .NET ASP LAMP Custom CRM and e-Commerce Warehouse Management

Responsible for oversight of small development team providing IT maintenance support and development for medium size e-Commerce based warehouse business. Development responsibilities include implementation maintenance and adaptation of in-house CRM supply chain and logistics stock keeping and shipping/receiving systems. Responsible for backend billing auto-vend PCI compliance disaster recovery and security for all critical systems.

C ASP.NET SQL Server 2008 IIS6 IIS7 T-SQL C LINUX PHP Solr

Confidential

Consultant - LAMP and Endeca

Supported new development team during merger of The Parts Bin with US Auto Parts and provided additional support to the newly formed company during IPO and initial growth periods. Used extensive knowledge of Text based search and search engine technologies to develop and implement an Endeca based full text search and guided navigation technology to provide end users with accurate results for a group of popular large volume Auto Parts web sites.

LINUX APACHE MySQL PHP JSP JAVA HTML Endeca LDAP Sphinx dtSearch

Confidential

Systems Architect

Provided expertise to manage SEO marketing and development of company s 200 e-commerce websites. Worked with design team to provide consumers with an easy and intuitive online shopping experience. Responsible for search engine optimization implementation of marketing strategy to maintain and increase revenue improve ROI and ROAS. Created and applied metrics to allow for useful analysis of marketing and sales data. Team consisted of 50 remote developers and content writers as well as 10 local analysts.

LINUX APACHE MySQL PHP JSP JAVA HTML LDAP Sphinx

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