SUMMARY

• Around 12 years of IT experience in design, develop & maintain multi - tier enterprise applications using ServiceNow, .NET (VB.Net, ASP.NET), RestFul and SOAP Web Services, MVC, XML,Java Script, JQuery, ASP 2.0, Visual Basic 6 with different types of databases environments

TECHNICAL SKILLS

Technologies: ServiceNow Geneva, ServiceNow Eureka, Java 1.6, Servlets, JDBC 3.0, JSP 2.0, XML, Ajax, JQuery, Log4j, RestFul Web Services, JSON, Bizflow, JBPM

Databases: MySQL, Oracle 8/10g/9i, SQL Server, DB2

Web/Application Servers: Jboss7.1, Web Sphere 6.x, Liferay Portal server 6.1.1Apache Tomcat 7.0

Scripting Languages: Java script, Ajax, UNIX Shell Scripting

Frameworks: Struts2.x, Spring 3.0, iBatis, Hibernate3.0

Configuration: VSS, CVS, Tortoise SVN

Build tools: Hudson, Maven, Ant, and Jenkins

IDE: Rational Application Developer (RAD7), WSAD 5.1Eclipse Indigo, Eclipse Kepler

Tools: /Utilities: Squirrel, TOAD, Oracle SQL developer, Control-M, Soap-UISQLYOG, PL/SQL Developer, SQL Navigator, DB VisualizerMicrosoft Project Plan, Win Merge, Microsoft Visio, Brackets

Operating systems: Windows, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis

Lead Servicenow Developer and Administrator

Responsibilities:

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Creating Users and Groups, Creating Roles and managing user sessions as part of day to day Administrator.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• In-depth noledge of teh technical implementation of Service Catalog module, Reporting and Integrations.
• LDAP and EMAIL Integration.
• Playing multiple roles of Lead Developer, Business analyst, mentor to members and manage a team of 6 members.
• Translate business requirements into design solutions. Requirement gathering from Business users and preparing User stories.
• Involved in complete development using Agile Development Methodology and tested teh application in all iterations.
• Troubleshooting, identifying root causes. Debugging, analysing issues whenever required and providing on-time solutions.
• Ensured completeness of root-cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents
• Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer teh needs for business workflows, ticketing or other ITSM requirements.
• Post roll out production support. Experience of handling Bug Fixes and Enhancement requests
• Expert in JavaScript, JQuery, prototype scripting used in ServiceNow.
• Knowledge of working with different kind of scripts in ServiceNow and their order of execution.
• Experience working with email notifications, inbound actions, reports, and home pages.
• Experience on creation of catalog items, record producers, interceptors, Knoeledge articles.
• Working on creation and customization of complex workflows and custom workflow activities.
• Worked with transform maps, data sources and different transform scripts for data loads and management.
• Working with schedule jobs, events and triggers to manage business needs and handle background work.
• Creation of test cases and Unit testing.
• Closely working with teh DBA for resolution of day to day production issues and weekly/monthly reports generation.
• Performed Update set migration and Test data setup as requested for any environment - System Test, Development, Integration, UAT, for a given scenario.

Environment: ServiceNow Eureka, ServiceNow Geneva, Oracle 11g, Java Script, JSON, JQuery, Microsoft Visio, JIRA, Notepad++.

Confidential, Franklin Lakes, NJ

Servicenow Implementation Specialist

Responsibilities:

• Worked as technical specialist for Java for enhancement and Maintenance of Madrid System.
• Translate business requirements into design strategies and patterns. Requirement gathering from Business users/SME and preparing User stories and technical design document.
• Involved in complete development using Agile Development Methodology and tested teh application in all iterations.
• Troubleshooting, identifying root causes. Debugging, analysing issues whenever required and providing on-time solutions.
• Enhancement & coding of teh system.
• Documenting existing AS-IS Bizflow workflow processes and performing workflow modifications as per requirements
• Ensured completeness of root-cause for major/critical incidents, and where possible resolve or provide workarounds, suggestions and improvements to mitigate future incidents
• Involved in design discussions and understanding of business requirements and identify teh relevant functional and technical requirements for enhancements driven out of changes to external systems or internal legacy systems.
• Creation of test cases and Unit testing.
• Closely working with teh DBA for resolution of day to day production issues and weekly/monthly reports generation.
• Performed Test data setup as requested for any environment - SIT, FQT, PVT, UAT, for a given scenario.
• Documentation of resolution steps for non issues and maintain teh Operations Manual document.
• Cater to adhoc request from business for changes required in Stylesheets.
• Providing business clarifications to FQT testers on various system behaviours by performing extensive code analysis
• Resolving deployment and Installation Related Issues arising at teh customer end, handling SIT, FQT and PROD releases
• Performing code review for other engagements/applications.
• Testing & Debugging - This involved a thorough testing of teh entire application before implementation phase to identify any bugs.
• Responsible for interaction with client and providing regular status for teh work progress
• Owning final delivery to be timely and defect free

Environment: ServiceNow Eureka, VB.Net/ASP.Net,Rest Client, SOAP UI, XSL, Java Script, JSON, SharePoint, Mainframe, Oracle 11g, TortoiseSVN, MS Project Microsoft Access and Excel.

Confidential, Pittsburgh, PA

Servicenow Consultant

Responsibilities:

• Participate in teh full SDLC Requirements Gathering, Analysis, design, and coding, testing, training and operational support.
• Implement teh Incident Management, Problem Management, Knowledge Management, User Administration, Configuration and Asset Management along with Reporting module.
• Software configuration/ customization including UI customization, workflow administration, data imports, custom scripting, third-party software integrations, implementing new functionality, homepage customization.
• Development of requirement integration components (SSO, LDAP, SOAP).
• User Interface - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages and other UI elements for ServiceNow modules.
• System Properties - My Company, UI, CSS, System, Email, Approval, LDAP, Application, Localization, Security, Users, and Groups.
• LDAP, Initial Data Loads, Import Sets, automated integrations and address exceptions.
• Reports, Service Level Agreement, Notifications, and Alerts.
• Manage system configurations, gather and document user and process requirements, develop workflow customizations, and support quality assurance teams.
• Perform core configuration tasks.
• Establish and interact with teh configuration management database (CMDB), and manage data with import sets, update sets and transform maps.
• Implement security scheme and controls by using contextual security, control systems and data security.
• Adhere to established testing, change management and communication guidelines.

Environment: Fuji,, Java script, Jelly Script, Workflows, Incident, Problem, Change, CMDB, SOAP,HTML, CSS, AJAX, WebServices, Oracle 11g, TortoiseSVN, Microsoft Access and Excel

Confidential, Indianapolis, IN

Servicenow Developer

Responsibilities:

• Perform installation and testing of vendor-provided updates and new releases. Deploy new releases and enhancements into teh Service Now live environment.
• Work with business users to identify and refine business requirements and workflows.
• Reporting to include data extraction, import/export data, publishing, distribution, cataloging, report scheduling
• Implement Domain Separation, Creating Relationships Between Domains
• Creating Domain-Specific Personalization, Maintain LDAP integration and user configurations
• Maintain Single Sign-On integration, Customize forms as per business requirements.
• Create new service catalog requests and items with variables
• Maintain integrity of teh multiple instances of Service-Now
• Maintain teh integrity of teh Service-Now tool across production and non-production environments.
• Create and use update sets to move customizations between systems
• Search, populate, and customize teh noledge base
• Create an access control rule (ACL), Implement ITIL v3 aligned processes in Service-now
• Work closely with teh technology, operations and business to gather enhancements and defect fixes in teh Service-Now platform.

Environment: Eureka, Java script, Jelly Script, Workflows, Incident, Problem, Change, CMDB, HTMLCSS, AJAX, Microsoft Visual Studio.NET 4.0, VB.Net,WebServices, Crystal Report 11.5, Microsoft Project 2010, SQL Server 2008, Source safe, Microsoft Access and Excel.

Confidential, VA

Responsibilities:

• Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.
• Core Application Administration: Policies Interactions, Application Security, Events Notifications.
• Managing client scripts, UI policies, UI actions and Data policies.
• Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.
• Defining Service Level Agreements SLAs, notifications, and reports.

Confidential

Sr. Programmer Analyst

Responsibilities:

• Worked with Web API to provide services to HTTP requests
• Created Functions in VB.Net to Link with SQL Database and GULL ERP System to fetch and Save Data.
• Involved in designing, developing and deploying reports in MS SQL Server environment using SSRS-2005/2008 and SSIS
• Worked on SSIS Package, DTS Import/Export for transferring data from Database (Oracle and Text format data) to SQL Server.
• Created SSRS reports using Report Parameters, Multi-Valued Parameters Debugging Parameter Issues Matrix Reports and Charts
• Used Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Environment: Aspen, Java script, Jelly Script, Workflows, Incident, Problem, Change, CMDB, HTMLCSS, Microsoft Visual Studio.NET 3.5, MVC, VB.Net, ASP.Net,UI, Visual Basic 6, Microsoft Project 2010,SQL Server 2005/2008, SSIS/SSRS, Microsoft Access and Excel, PowerBuilder 11.5, XML, JQuery,Dynamsoft Source Anywhere, ADO.Net, ADO, RDO

Confidential, NJ

Developer

Responsibilities:

• Developed front-end screens for autantication, coding of application logic in ASP.Net, Microsoft .NET Framework.
• Developed objects to store/retrieve files directly from SQL Server posted to / from teh browser using teh ASP.NET.
• Created all JavaScript logic (validation, animations, transitions, templating, date picking etc.
• Handled Configuration (Session, autantication and authorization, custom errors, and so on) for teh customer transactions and creating user login and privileges.

Environment: Microsoft Visual Studio.NET, ASP.NET, VB.Net, Vb Script, Web Forms, ADO.NET, IIS, HTML, SQL Server 2000.