PROFESSIONAL SUMMARY:

• Around 8 years of professional experience in developing, hands on experience in CRM and .NET based software solutions and Java Script.
• Experience in Microsoft DYNAMIC 365, CRM 4.0, 2011, 2013, 2015 and 2016(Online and on - premise). Entity, Views, Web resources, Ribbon, Chart, configuration and Customization, integration with MS SharePoint 2010, 2013 and MS Outlook.
• Experience in using Dynamics 365 software development kit for the creating custom plug-ins and application development.
• Experience in designing and supporting business processes, Marketing, Customer service and Sales. Experience in developing and deploying plug-ins and java script extensions
• Experience in generating reports using SSRS, Fetch XML.
• Hands-on experiences in developing Web/Windows applications using C#, ASP.net, ADO.net, SQL Server and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts
• Good knowledge on Software Development Lifecycle. Currently working in Agile methodology by conducting daily SCRUM meetings.
• Good Knowledge in database design, generating advanced SQL queries, stored procedures, views, and functions in SQL server
• Having experience in creating Sitemaps for an organization using XRM toolbox.
• Experience in Data cleansing, Data reporting, and Data migration.
• Developed applications using JQuery, AJAX, JSON, CSS and HTML.
• Excellent interpersonal, facilitation, oral and written communication skills.

PROFESSIONAL EXPERIENCE:

Confidential, New jersey

Responsibilities:

• Configure and implement CRM functional and application modules, encompassing sales, Marketing, Service.
• Creating documentation to define workflow and requirements and implementing custom workflows into business process to automate and enhance sales process.
• Wrote, debugged, and deployed plug-ins using Visual Studio and C# to coordinate the Customer Account and Employee entities
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Used MS Dynamics CRM SDK, WCF, and LINQ to interact with data from the CRM system
• Developed dynamic reports using CRM reporting interface and SSRS and deployed it on the CRM that were used in the application depending on roles.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Involved in implementing the new functionality to critical enterprise CRM applications.
• Involved in deployment of the application in the production and maintained post production activities.
• Involved in providing necessary guidance to prepare System development life cycle, technical documents, troubleshooting, and resolving issue.

Environment: Microsoft Dynamics CRM 2015, C#, WCF, JavaScript, SQL Server, SSRS, XML, HTML, CSS.

Microsoft Dynamics CRM Support Engineer

Confidential, Bentonville AR

Responsibilities:

• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business requirements.
• Configuration of MS Dynamics CRM with Microsoft Outlook 2013
• Developed business objects using C# for various modules
• Integrated Custom WCF Service with other applications.
• Worked on setting up relationship between System & Custom entities
• Design and develop REST service using Web APIs.
• Design and Developed SQL stored procedures
• Used CRM web service and developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Used Advanced Find feature of MS Dynamics CRM 2015 and created multiple views of System entities
• Generated Sales Reports for statistical analysis of data at user level using SSRS
• Installed and configured MS Dynamics CRM 2013 system for development and testing, configured server instance, created organizations.
• Created custom dashboard, create custom Ribbon button and configured sitemap using Pragma toolkit.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2013 system.
• Created several plug-ins and workflows for enhancing the system and maintain data integrity.
• Used SSRS create reports in the system to provide accurate data for business decision making.

Confidential

CRM Consultant

Responsibilities:

• Involved in implementing Microsoft Dynamic CRM 2011
• Followed Sure Step agile based methodologies for the project.
• Involved in creating/updating custom entities, forms, and views in MS Dynamics CRM
• Customized Microsoft Dynamics CRM 2011 interface using CSS, customizing plug-ins.
• Used ASP.Net, AJAX, and JavaScript framework to create UI and bind the data from business layer.
• Involved in bug fixes/upgrades, unit testing and integration testing.
• Involved in deployment of the application in the production and maintained post production activities.
• Imported bulk data. Created CSV files for each entity and assigned ownership to different users.
• Doing the initial setup of Production environment in order as creating Business Units, Roles, Territories, users and then importing accounts with assigning ownership.
• Configured Microsoft Dynamics CRM and Customized (Entities, Custom Attributes, Custom Views and Forms), as well as Dynamics CRM application development using CRM SDK.
• Automated Marketing module to send on-demand bulk e-mails, track responses and schedule campaigns to their customers with a forthcoming event details.

Environment: Microsoft Dynamics CRM 2011, C#, JavaScript, SQL Server, SSRS

Confidential

.Net Developer

Responsibilities:

• Developed Business Objects and Data Objects using C#.
• Used Service Oriented Architecture (SOA) approach for design and developing distributed applications using WCF and Web Services.
• Developed the independent Windows Communication Foundation (WCF) services.
• Intensive use of Cascading Style Sheets (CSS) and XHTML to design look and feel of the web pages.
• Engage in customer interactive support for software development.
• Demonstrate and support online product features
• Initiate, diagnose and assist in debugging codes
• Programmed ADO.NET for communication between application and database, used extensively Grid views, Data Set, Data Table and Data Adapter to render reports.
• Developed the data binding and Data Access with SQL using ADO.NET.
• Track issues on product quality improvements with development teams based on customer requirements
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, JQuery and AJAX controls.
• Responsible for supporting and resolving technical queries from customers
• Implemented WCF endpoints for services for communication in different protocols.
• Extensively used C#.NET for development and design of the Business Logic and Data Access Layers use of
• Designed different components using C#.NET language with extensive use of Object Oriented
• Extensively used User interface controls which use JQuery to validate client-side validation.