SUMMARY

• Around 6 years of experience in CRMsoftware industry and 3 years of experience in Microsoft Dynamics CRMversions 2013, 2015, 2016 product and Dynamics 365 including application features and functionality.
• Experience in Configuration and Customization, requirements gathering and design discussions and workshops with business stakeholders, writing functional, design and technical specifications.
• Experience in developing, and implementation of software applications using ASP.NET, C#, MVC, XML, JavaScript, JSON, IIS, SQL Server 2014, and Active Directory.
• Expertise in creating web forms, web controls, user controls and validation controls in ASP.Net.
• Developed close to 40+ Plugins in MSCRM 2016, 2015, 2013, 2011.
• SME/Communication SME for Sales visits. Presented internal and external al talks.
• Experience in designing & supporting business processes, Marketing, Customer service& Sales.
• Experience in working with configuration management and version control tools like Team Foundation Server (TFS)
• Demonstrates excellent grasp onCRMapplication, domain, industry and related domains. Able to guide customers towards cost - effective solutions, a multi-phase roadmap to allow customers to take long-term advantage of their investments inCRMsolutions.
• Good knowledge of Web Development skills like HTML, CSS, XML, jQuery, JavaScript, and Visual Studio.
• Experience in XML related technologies: XML, XSL, XPATH and XSLT for formatting output and schemas
• Worked on Workflows and Plug-in for automated processes based on requirement in Dynamics 365 and CRM 2016.
• Extensively used application capabilities such as Queues, activities, Data import, charts and dashboards.
• Extensively Worked on Attributes/Entity/Form/View/Ribbons/Sitemaps Customizations and written Client-side scripts using Java Scripts
• Worked extensively with Agile Methodologies such as Extreme Programming, Scrum, Waterfall Methodologies and Test-Driven Development (TDD) and Design Patterns

TECHNICAL SKILLS

ERP Technologies: Dynamics 365, Microsoft Dynamics CRM 2016,2015, 2013 and 2011.

Web/ application Server: IIS

Documentation Tools: MS Word, Power Point, Excel

Databases: SQL Server 2014/2012 and MS ACCESS

.NET Technologies: C#.NET, ASP.Net, Web Services

IDE/ Tools: Microsoft Visual Studio 2010/2012/2013

Reporting Tools: SSRS, Power Bi

Web Technologies: HTML5, XML, CSS3, JavaScript, jQuery

Operating Systems: Win 10/8.1/7/XP and UNIX.

Scripting Language: Java Script

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, Georgia

Dynamics 365 Technical Consultant

Responsibilities:

• Understanding customer business process and requirement and implementing the same in MSCRM so that they can leverage the platform benefits.
• Involved in Application migration from Microsoft CRM 8.2 to V9 version.
• Created entities in Service Module to build integrations of Dynamics 365 with other third-party applications such as Service Now, for Case Management.
• Development task includes, Entity customization, JavaScript Customization, Plugins development for custom business rules, Custom CRM workflows.
• Designed and Developed Web Applications using .NET Framework 4.0 ASP.NET, C#.NET, MVC, jQuery.
• Developed out-of- box workflows and custom workflows for Dynamics 365 based on requirements
• Developed plug-ins, created workflow activities consumed Dynamics365 web services using CRM SDK and configured the integration of Dynamics 365.
• JavaScript development for form interaction and front-end user data manipulation using the CRM JS data models.
• Designed relational database, created complex Database queries using SQL queries, stored procedures, Functions, Views, Indexes and Triggers, Rules, Defaults, user defined data types and functions in SQL Server.
• Developed Dynamic reports using Dynamics 365 interface an SSRS and deployed it on the CRM that were used in the applications depending on rules. Scheduled the report sharing using Power BI.

Environment: Dynamics 365, MS DynamicsCRMSDK, C#, Asp.net, Visual Studio 2015, MS Outlook, IIS 8.0, JavaScript, Power BI, SQL Server 2014, SSRS and SSIS, TFS.

Confidential, Austin, Texas

Microsoft Dynamic CRM Developer

Responsibilities:

• Utilized methodologies such as Agile Methodology along with SDLC implementations. Involved in the development and Support on Unified Service Desk (USD) solution implementation with Dynamics CRM 2016 online.
• Create entities in Data management module to build integrations of Dynamics 365 with other third-party applications.
• Engage the project team and end-users to architect and develop Microsoft Dynamics 365 for Operations gap/fit solutions.
• Supporting and integrating the business processes and data flows between CRM applications and other applications, such as USD applications, ADX Portals.
• Analyze and Implement the Microsoft Dynamics CRM Data integration towards import/export of data using SSIS and custom application development.
• Develop in MS Dynamics 365 for Operations 2012 using X++, SSRS, .NET and C# development languages.
• Package Microsoft Dynamics 365 for Operations customizations into deployable objects
• Perform data conversions into Microsoft Dynamics 365 for Operations
• Customization of MS Dynamic CRM 2016 Online and deployment of solutions.
• Understanding business process and requirement and implement same in MSCRM so that they can leverage the platform benefits.
• Designing CRM application model as per the user requirement and business process.
• Involved in development of Unified Service Desk (USD) solution implementation with Dynamics CRM 2016 online.
• Developed solutions for diverse programming scenarios in C#, employing OOPS concepts.
• Created test plans and performed functional and load testing.
• Support task includes Customization, Custom application in ASP.Net and maintenance of the existing MSCRM System.
• Support task includes Plugins, SSRS Report to help customer make important decisions and review their business.

Environment: Microsoft DynamicsCRM2016, Unified Service Desk, ADX Studio, MS DynamicsCRMSDK, C#, Asp.net, Visual Studio 2012, MS Outlook, IIS 8.0, JavaScript, XML, SQL Server 2014, SSRS and SSIS, TFS.

Confidential

.Net Developer

Responsibilities:

• Worked on Extension/Helper methods, Partial Views, View/Domain Model.
• Worked on MVC views with jQuery and CSS to make user friendly UI.
• Designed system architecture layouts (Visio) showing product integration with the client’s infrastructure.
• Developed UI in Web Forms with CSS3, JavaScript, AJAX and jQuery.
• Implemented WCF Web service for Integration with other Inbound Applications using .Net 3.0, C#, WCF ADO.Net, XML and SQL Server 2008.
• Business logic exposed using WCF web services using, IIS, C#, Visual Studio and unit tested with NUnit Testing Framework.
• Implemented Views, Triggers, Stored Procedure and ADO.NET to access data from MS-SQL server.
• Created web pages to view the statements/invoices using ASP.NET, JavaScript, jQuery, JSON, XML, MVC and ADO.NET.
• Involved in the development of back-end stored procedures involving lot of business transaction using TSQL.
• Developed XML Schemas to provide data content from Oracle to Sitecore Engine to generate website content.

Environment: ASP.NET, MVC, C#, VB.NET, ADO.Net, XML, Crystal Reports, ORACLE, IIS, WCF, Caching, CSS3, JavaScript, JSON.