PROFILE SUMMARY:

• 11+ Years of Technical Experience in Application Development and L2/L3 Support
• Development and L2/L3 Support experience on Microsoft.Net, MVC.NET, jQuery, WCF, Entity Framework, ASP.NET, Jenkins, Git, REST API Service, C#.Net, Microsoft SQL, PL/SQL, Control - M, VB6.0, ASP
• Experience of working and modifying Oracle packages, SQL stored procedures, SSIS Packages and creating various kinds of SSRS and SQL Reports.
• Experience in maintaining and running critical business systems applications

TECHNICAL SKILLS:

Operating Systems: Windows OS

Microsoft Technology: Angular2, Microsoft .Net, C#.Net, MVC 5, jQuery, Webapi, REST API, Entity Framework, ASP.NET, WCF, VSTS 2010, LINQ, .Net framework 4.5, Visual Studio 2008/2010, JavaScript, Visual Basic 6.0, Windows Service, SSIS Packages, SSRS Reports, OLAP, SSAS, Git, Jenkins

Database: Microsoft SQL Server, PL/SQL, Oracle, MS Access, Postgre sql

Other Tools: Control-M Batch Scheduling, Confidential RTC, TFS, IIS, Tortoise SVN, VSS, Navision, UML (Enterprise Architect)

EXPERIENCE:

Consultant

Confidential, Rochester, New York

Responsibilities:

• Providing L2/L3 level of Application / Software support to around 35 applications used by business and customers
• Provide support to application developed in C#. Net, MVC.Net, ASP.NET, Angular2, Sql Server 2016, VB 6.0, Rest API service, Web Service.
• Provide application support to Web / Windows applications.
• Interact with the offshore team on a daily basis to review work item status, perform functional / technical reviews
• Take Morning / Evening production checkout call and represent to management for system / application up time and report the issues occurred during the day.
• Ability to read IIS, System Logs and Event viewer logs and understand the issue / problems.
• Maintain and Create a detail level of Root cause analysis document for each production incident
• Providing quick stored procedure changes, SQL Query changes, SQL Database changes.
• Work on automating deployment process to testing and production environments.
• Ability to read and understand the code to provide business logic explanation. Read and understand the code and differentiate the production issues vs expected behavior.
• Monitor production running Autosys jobs and report the failures. Find out the root cause and try to fix the issues
• Work closely with development team on upcoming releases, new change request, new application development.
• Ability to understand the issue/problem and escalate to the respective team (Database Team, Application Team, Network Team, Management, Customers)
• Coordination between all the respective teams till the issue resolved or addressed.
• Create different kinds of issues report and find out reoccurring issues and raise a change request or escalate with all supporting incident to development team and also provide suggestion to fix the issues.
• Provide 24*7 production supports for production environments servers and database.
• Provide support to different agile team to help to maintain the different testing environment
• Write detailed level of Defect Prevention documents and provide knowledge transfer to other team members.

Environment: Windows, Visual Studio, C#.Net, MVC.Net, ASP.NET, Visual Basic 6.0, SSIS Packages, SSRS Reports, SQL Server 2016, REST Api, Web Service, Angular2, Git, Jenkins

Confidential

Responsibilities:

• Work closely with Development and Business team to understand the upcoming requirements or CR
• Provide L2/L3 application support to application developed in .Net / C# / ASP.Net / SQL Server
• Take Morning / Evening production checkout call and represent to management for system / application up time and report the issues occurred during the day.
• Read and understand the code and differentiate the production issues vs expected behavior.
• Monitor production running Control-M jobs and report the failures. Find out the root cause and try to fix the issues
• Maintain and Create a detail level of Root cause analysis document for each production incident
• Providing quick stored procedure changes, SQL Query changes, SQL Database changes.
• Work on automating deployment process to testing and production environments.
• Do some ETL process and support/adding enhancement to existing reconciliation process. Has knowledge of reconciliation and PnL
• Provide support to application developed in MVC.NET, jQuery, Angular2, Entity Framework, ASP.NET + C# 3.0 + Sql Server/ Oracle + Linq
• Read and understand the developed SSIS packages, Stored procedures and sql functions to understand the application and also create a document to share with the team.
• Job Creation and Execution in BMC Control-M. Batch scheduling to load the data for specific location for specific dates.
• Have knowledge on MSR / EMV Chip card/ Contact less cards transaction processing
• Write new Change Request / Product knowledge related documents.
• Provide Knowledge sharing on the PCP application to the new joiners in the project.
• Provide 24*7 supports in Australia/UK time zone to the product controllers.
• Worked in an Agile environment with Scrum and Sprint meetings.
• Prepare IQA and Defect Prevention related documents

Environment: Windows, Microsoft .Net, MVC 5, .NET, jQuery, Angular2, WebAPI, Entity Framework, WCF, C#.Net, ASP.NET, SSIS Packages, SSRS Reports, Control-M,ORACLE, PL SQL, SQL SERVER, OLAP, SSAS,, github, Jenkins

Confidential

Responsibilities:

• Providing L2/L3 level of Application / Software support to around 35 applications used by business and customers
• Provide support to application developed in C#. Net, MVC.Net, ASP.NET, Angular2, Sql Server 2016, VB 6.0, Rest API service, Web Service.
• Provide application support to Web / Windows applications.
• Take Morning / Evening production checkout call and represent to management for system / application up time and report the issues occurred during the day.
• Ability to read IIS, System Logs and Event viewer logs and understand the issue / problems.
• Maintain and Create a detail level of Root cause analysis document for each production incident
• Ability to read and understand the code to provide business logic explanation. Read and understand the code and differentiate the production issues vs expected behavior.
• Work closely with development team on upcoming releases, new change request, new application development.
• Ability to understand the issue/problem and escalate to the respective team (Database Team, Application Team, Network Team, Management, Customers)
• Coordination between all the respective teams till the issue resolved or addressed.
• Create different kinds of issues report and find out reoccurring issues and raise a change request or escalate with all supporting incident to development team and also provide suggestion to fix the issues.
• Provide 24*7 production supports for production application environments servers and database.
• Provide support to different agile team to help to maintain the different testing environment
• Write detailed level of Defect Prevention documents and provide knowledge transfer to other team members.

Environment: Microsoft .Net, MVC.NET, jQuery, WCF, Entity Framework, C#.Net, ASP.NET, ORACLE, PL SQL, SQL SERVER

Confidential

Senior .Net Developer

Responsibilities:

• Worked on Web/Windows Application Development
• Creation of High/Low level design documents, SRS documents
• Development in Microsoft .Net, MVC.NET, WCF, C#.Net, ASP.NET
• Maintenance and Support (L2 & L3), Bug fixing (Remedy), Meeting SLAs
• Providing 24*7 support on call to the production and service desk team

Environment: Microsoft .Net, C#.Net, ASP.NET, Entity Framework, ORACLE, PL SQL, SQL SERVER

Confidential

Senior Engineer Development

Responsibilities:

• Worked on Web/Windows Application Development
• Working on MSR / EMV Chip card/ Contact less cards transaction processing
• Working on End to End transaction processing on Gilbarco Gas Station out door terminal for MSR / EMV Chip card/ Contact less cards.
• Knowledge of ISO 8583 Financial messages
• Develop new or modify functionality in Microsoft Navision system
• Integrate Navision Billing / Account module with other Software applications.
• Development in ASP.NET + C# 3.0 + Sql Server 2008 + Linq
• Development work for CR (Change Request) i.e., Analysis of the requirement document, providing the estimation, development and deployment

Environment: Microsoft .Net, C#.Net, ASP.NET, Cards and Payments, Acquiring

Confidential

Software Engineer

Responsibilities:

• Development in ASP.NET + C# 3.0 + Sql Server 2008 + WCF + LINQ
• Bug Fixing, Unit testing and Functional Automation Testing
• Creating test cases, writing Test methods and Bug fixing
• Bug Fixing, Functional Automation Testing and Support for the applications
• Coded UI and Functional Testing for Web application

Environment: ASP.Net, C#.2.0, SQL SERVER, Entity FrameworkTiscali (PIOUS) ( )

Confidential

Responsibilities:

• Providing L2/L3 level of Application / Software support to around 35 applications used by business and customers
• Provide support to application developed in C#. Net, MVC.Net, ASP.NET, Angular2, Sql Server 2016, VB 6.0, Rest API service, Web Service.
• Provide application support to Web / Windows applications.
• Take Morning / Evening production checkout call and represent to management for system / application up time and report the issues occurred during the day.
• Ability to read IIS, System Logs and Event viewer logs and understand the issue / problems.
• Maintain and Create a detail level of Root cause analysis document for each production incident
• Coordination between all the respective teams till the issue resolved or addressed.
• Create different kinds of issues report and find out reoccurring issues and raise a change request or escalate with all supporting incident to development team and also provide suggestion to fix the issues.
• Provide 24*7 production supports for production application environments servers and database.
• Provide support to different agile team to help to maintain the different testing environment
• Write detailed level of Defect Prevention documents and provide knowledge transfer to other team members.
• Hands-on programming experience in Oracle PL/SQL (functions, procedures, triggers and other database objects)
• Maintenance and Support (L2 & L3), Bug fixing (Remedy), Meeting SLAs
• Providing 24*7 support on call to the production and service desk team
• Creating test cases, writing Test methods and Bug fixing
• Bug Fixing, Functional Automation Testing and Support for the applications

Environment: C# 2.0, ASP.Net, SQL Server 2000/2005, Oracle, PL SQL iAMPT - Paradigm physiotherapy center ( )