Sr. Program Manager/Delivery Manager Resume

SUMMARY:

PMP Certified, Senior Manager offering over 12+ years of Project/Program Management experience leading multi - million projects leveraging people, process and technology driving business value.
Expertise in delivering & managing migration/upgrade Infrastructure/IT projects, eCommerce, retail, energy, telecom, oil & gas sector projects.
Expert in implementing & using structured development & implementation methodologies like Waterfall, Agile/Scrum.
Skilled in SOW management, milestone management and creation of detailed project plans including Work Breakdown Structure (WBS) with sprint planning.
Managed compliance and regulatory frameworks mapping project deliverables to meet legal and industry standards.
Buildout of Virtual Infrastructure in cloud
Competent in preparation of SOWs with scope finalization, cost, execution approach, deliverables, milestones, risks & assumptions, governance and communication/escalation matrix.
Leading project meetings effectively with status, risks, issues & action items.
Resource planning & Vendor Management

TECHNICAL SKILLS:

Tools: MS Office (MS Project, Excel, Word, PowerPoint, Visio), MS Access, Team Foun- dation Server, Clarity, Quality Center, Security Systems, Supply chain ( Confidential )

Databases: Oracle, PeopleSoft, SQL, Teradata, BDW, Mainframe

Technology: Cloud, Server, Networking Data Stage, C, C++, xCode, Object C, SDK, Java, .Net, HTML, XML, UML, Server installation, Migration

OS: Windows XP/7/8, Unix, Linux

PROFESSIONAL EXPERIENCE:

Sr. Program Manager/Delivery Manager

Confidential

Responsibilities:

Worked closely with the business, technical and customer facing organizations to understand the business needs, identify requirements & scope, define project plans, assess organizational readiness to deliver on scoped solutions.
Tracked and maintained cross-functional program plans and drove core team accountability to meet committed program plans.
Develop, maintain and manage detailed project plan of deliverables, dependencies, milestones and timelines.
Coordinated project communications including planning and creating team meeting agendas, conducting Monthly and Quarterly Business review meetings with key stakeholders covering status, risks, issues, mitigations & change requests.
Account & plan for support system to manage user/client issues with supportability FAQs; driving engineering fixes using business/user experience prioritization.
Managing programs & educating users towards new systems/upgrades by conducting brown bags, seminars, fliers etc.
Monitoring RFPs across delivery teams for timely & cost effective delivery maintaining adequate margins.

Senior Project Manager

Confidential

Responsibilities:

Upgrade & Migration of 450+ custom applications, 10+ technical teams and locations, 4200+ users & workstations from Windows XP to Windows 7 & Office 2010 with dogfooding/pilot batches approach to make sure that production systems are not impacted.
Conducted pilot program for 30 machines and 100 machines
Migrated over 400 applications from Windows XP to Windows 7
Project completed under budget and under schedule

Technical Project Manager

Confidential

Responsibilities:

Global Work Force Planning and Management of self-serve portal serving as a one-stop shop to view schedules reports, applications related to associates.
E2E project management including feasibility study, resource, schedule & infrastructure management with third-party resource co-ordination, planning and execution for deployment and production rollout.
Weekly Status reporting, client communication & coordination.

Technical Project Manager

Confidential

Responsibilities:

Rolled out new and multiple Pre-Paid plans (Product) for minutes, data and texts with refill options.
Go-to-Market PM with responsibility for managing all marketing, supply chain, logistics, and go to market activities including OEM management, project stakeholder management, packaging, distribution channels, forecasting, and purchasing.
Coordinated with Amdocs for payment system
Accountable for managing scope, schedule, mile stones, dependencies, cost, and quality.
Instrumental in data gathering and analysis
Risk management, identifying, escalating & mitigating risks.
QA Planning, Test case planning and review, bug tracking and prioritization.
Supply chain management for products (Internal tool)
Budget for the project 7.9 M

Technical Project Manager

Confidential

Responsibilities:

Devised marketing strategies and conducted demand analysis by product, region, and customer.
Responsible for the development of annual brand plans to meet sales forecasts and objectives
Develop and execute national advertising and promotional activities to effectively communicate the strategic positioning
Supply chain for new products
Vendor management
Accountable for budgeting, inventory control, planning, and forecasting, as well as monitoring competitors.
Surpassed revenue projections by 25% and increased profitability by 15% in the first year.
Increased sales from $7.5 million to $24 million in five years.

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