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Sr. Program Manager/delivery Manager Resume

SUMMARY:

  • PMP Certified, Senior Manager offering over 12+ years of Project/Program Management experience leading multi - million projects leveraging people, process and technology driving business value.
  • Expertise in delivering & managing migration/upgrade Infrastructure/IT projects, eCommerce, retail, energy, telecom, oil & gas sector projects.
  • Expert in implementing & using structured development & implementation methodologies like Waterfall, Agile/Scrum.
  • Skilled in SOW management, milestone management and creation of detailed project plans including Work Breakdown Structure (WBS) with sprint planning.
  • Managed compliance and regulatory frameworks mapping project deliverables to meet legal and industry standards.
  • Buildout of Virtual Infrastructure in cloud
  • Competent in preparation of SOWs with scope finalization, cost, execution approach, deliverables, milestones, risks & assumptions, governance and communication/escalation matrix.
  • Leading project meetings effectively with status, risks, issues & action items.
  • Resource planning & Vendor Management

TECHNICAL SKILLS:

Tools: MS Office (MS Project, Excel, Word, PowerPoint, Visio), MS Access, Team Foun- dation Server, Clarity, Quality Center, Security Systems, Supply chain ( Confidential )

Databases: Oracle, PeopleSoft, SQL, Teradata, BDW, Mainframe

Technology: Cloud, Server, Networking Data Stage, C, C++, xCode, Object C, SDK, Java, .Net, HTML, XML, UML, Server installation, Migration

OS: Windows XP/7/8, Unix, Linux

PROFESSIONAL EXPERIENCE:

Sr. Program Manager/Delivery Manager

Confidential

Responsibilities:

  • Worked closely with the business, technical and customer facing organizations to understand the business needs, identify requirements & scope, define project plans, assess organizational readiness to deliver on scoped solutions.
  • Tracked and maintained cross-functional program plans and drove core team accountability to meet committed program plans.
  • Develop, maintain and manage detailed project plan of deliverables, dependencies, milestones and timelines.
  • Coordinated project communications including planning and creating team meeting agendas, conducting Monthly and Quarterly Business review meetings with key stakeholders covering status, risks, issues, mitigations & change requests.
  • Account & plan for support system to manage user/client issues with supportability FAQs; driving engineering fixes using business/user experience prioritization.
  • Managing programs & educating users towards new systems/upgrades by conducting brown bags, seminars, fliers etc.
  • Monitoring RFPs across delivery teams for timely & cost effective delivery maintaining adequate margins.

Senior Project Manager

Confidential

Responsibilities:

  • Upgrade & Migration of 450+ custom applications, 10+ technical teams and locations, 4200+ users & workstations from Windows XP to Windows 7 & Office 2010 with dogfooding/pilot batches approach to make sure that production systems are not impacted.
  • Conducted pilot program for 30 machines and 100 machines
  • Migrated over 400 applications from Windows XP to Windows 7
  • Project completed under budget and under schedule

Technical Project Manager

Confidential

Responsibilities:

  • Global Work Force Planning and Management of self-serve portal serving as a one-stop shop to view schedules reports, applications related to associates.
  • E2E project management including feasibility study, resource, schedule & infrastructure management with third-party resource co-ordination, planning and execution for deployment and production rollout.
  • Weekly Status reporting, client communication & coordination.

Technical Project Manager

Confidential

Responsibilities:

  • Rolled out new and multiple Pre-Paid plans (Product) for minutes, data and texts with refill options.
  • Go-to-Market PM with responsibility for managing all marketing, supply chain, logistics, and go to market activities including OEM management, project stakeholder management, packaging, distribution channels, forecasting, and purchasing.
  • Coordinated with Amdocs for payment system
  • Accountable for managing scope, schedule, mile stones, dependencies, cost, and quality.
  • Instrumental in data gathering and analysis
  • Risk management, identifying, escalating & mitigating risks.
  • QA Planning, Test case planning and review, bug tracking and prioritization.
  • Supply chain management for products (Internal tool)
  • Budget for the project 7.9 M

Technical Project Manager

Confidential

Responsibilities:

  • Devised marketing strategies and conducted demand analysis by product, region, and customer.
  • Responsible for the development of annual brand plans to meet sales forecasts and objectives
  • Develop and execute national advertising and promotional activities to effectively communicate the strategic positioning
  • Supply chain for new products
  • Vendor management
  • Accountable for budgeting, inventory control, planning, and forecasting, as well as monitoring competitors.
  • Surpassed revenue projections by 25% and increased profitability by 15% in the first year.
  • Increased sales from $7.5 million to $24 million in five years.

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