SUMMARY:

• Extensive professional experience in SAN, NAS, Switch design/architecture and customer/end user support.
• Exceptional skills and experience in the engineering - administration of storage systems such as NetApp FAS models 8060, 6080, 6210, 3210, 3170, 2040, 2020, 3170, EMC VNX, DMX 4/3, VMAX
• Clariion CX3/4 series, Hitachi HNAS, VSP, AMS2500 to support multiprotocol environments like NFS, CIFS, FC and iSCSI.
• Experience in configuration and administration of SAN Fiber Channel environment which included Cisco MDS and Brocade M5424 switches.
• Experience in leading projects for data migration in heterogeneous environments using Storage and OS level solutions.
• Profound knowledge of the processes/steps involved in Server Install and Decommission projects and LAN/WAN Networking concepts.
• Experience of working closely with various cross-functional departments and project managers to meet project schedule baseline and recommend changes to processes which resulted in operational optimization.
• Execute the tasks as defined in the project plan; implement the quality management plan; implement approved changes according to the change management plan; implement approved actions by following the risk management plan.
• Strong background dealing with the Deployment Projects of Storage arrays and Fiber channel switches.
• Participated in assessing current environment and making recommendations for improvement with an eye to automation.
• Assess detailed project requirements, constraints, and assumptions with identified stakeholders.

TECHNICAL SKILLS:

Project Management Tools/Templates: Project Plan/Project Definition, Risks and Constraints, Activity List, Evaluation Checklist, Status Reports, Closeout Checklist, Lessons Learned, MS Project, Visio, HP Project and Portfolio Management (HPPM), Remedy, Clarify, CMDB, Cherwell Service Platform.

Storage Hardware: NetApp FAS2020, FAS2040, FAS3070, FAS3140, FAS3170, FAS3240, FAS6080, FAS8060 Vseries, E2700, EMC VNX, Symmetrix 8530/8830, DMX 4/3, Clariion CX3/4, Celera NS 480/960, Hitachi VSP6, HNAS, AMS 2500.

Switches: Cisco MDS 9509, 9506, McData 3232, 6064 and Brocade 3850, 5424.

Storage Software: NetApp 8.3 C-Mode, 7-Mode, CLI, Snapshot, Snap Mirror, Snap vault, Snap Restore, Flex Clone, Deduplication, Compression, Snap Drive, EMC VNX Replicator, Mirrorview, SRDF, Snap View and Mirror View.

Storage Tools: System Manager 3.1, OnCommand Insight, Unified Manager, Operations Manager, Protection Manager, Provisioning Manager, NetApp Management Console, Performance Advisor, SANscreen, Snap Manager Suite products like SME, SMVI, Navisphere Manager 6, Celerra Manager 5.6, Unisphere, EMC SRM, HDS Storage Navigator.

Backup Software: Symantec Net Backup, Snap vault.

Operating Systems: RHEL 4/5, AIX 5.3, VSphere 4.0, Windows 2003/2008, Sun Solaris 9/10, VMware ESX 3.0/3.5.

PROFESSIONAL EXPERIENCE:

Confidential, Sacramento, CA

Sr. Storage Engineer/Storage Architect

Responsibilities:

• Role of a Data Migration Specialist in the Data Center Consolidation project.
• Planned, executed data migrations from Windows Fileservers, Hitachi NAS, EMC Clariion and NetApp Filers to NetApp Clusters using DataDynamics’ storage management platform, StorageX, NetApp 7MTT, Snapmirror and RoboCopy.
• Engineered the new NetApp Cluster environment with respect to Aggregates, SVMs, LIFs, Protocol Configuration, Snapshots, Replication etc.
• Responsible for the customer end support in the case of troubleshooting issues related to CIFS and NFS environment.
• Owner of project documents consolidation and timely tracking of data migrated.
• Worked on FMO Storage builds, load balancing the cluster using “vol move” operations, setting up data protection policies and benefits realization using “deduplication”.
• Coordinated with other technical departments in the setup of external services such as Active Directory, Anti-Virus, Symantec Data Insight, Data Loss Prevention and Microsoft DFS to properly manage File access control (CIFS).

Confidential, Philadelphia, PA

Storage Engineer

Responsibilities:

• Implementation of policies and procedures to ensure system provisioning and maintenance is done in consistency with company goals and industry best practices.
• Provided operational support to the SAN and FC storage arrays which included all break fix activities, system monitoring, troubleshooting, problem resolution/root cause analysis (RCA).
• Analysis and design of Shelf Cabling in the datacenters to ensure multipath connectivity and hot-add.
• Provision SAN and NAS storage to the clients as per their requirements ranging from as low as 5GB to 200TB.
• Performed various remediation tasks to resolve high and medium risk items from monthly vendor meetings.
• Worked in co-ordination with various Project Managers as technical Subject Matter Expert (SME) to achieve client’s desired long term business objectives.
• Experience in successful resolution of Clarify/Remedy tickets in compliance with the company’s Incident Management policies/SLAs.
• Escalation point for the offshore team’s change requests implementation and them on company’s policies, processes and procedures.

Confidential, Dallas, TX

Storage Engineer

Responsibilities:

• Lea d projects associated to the enhancement, upgrade/patching, or implementation of new or existing technology solutions related to NetApp (FAS2000, FAS3000, FAS3100, FAS6000) storage systems along with the focus on VMWare and Exchange environments.
• Lead, influence, coordinate and negotiate with cross-functional teams across the organization.
• Involved in several phases of the project lifecycle (from scope definition, gathering requirements, implementation and support) for various customer accounts. Contributed to successful closure of the projects, with hardware/software deployed on time and under budget.
• Identify, manage, and mitigate risks to ensure successful delivery of managed services.
• Support and maintain a Disaster Recovery Infrastructure utilizing array based replication technologies.
• With oversight from the Operations Manager, initiated and facilitated strategic planning activities (capacity planning, process improvement, maintenance, upgrade and end-of-life planning, roadmap development).
• Exhibited profound knowledge on NetApp technologies like Snapshot, Snap Reserve, Fractional Reserve, Volume Guarantees, RAID while resolving out of space issues at the aggregate, volume and LUN levels.
• Co-ordinated with various OS level, Application and VMware engineers in the planning, deployment, administration and support of SnapManager Suite products like SM for SQL, SM for Exchange and SM for VI.
• Participated in the storage team ON-CALL rotation for providing weekend support.
• Experience with Change Management processes when implementing changes as per the project’s list of deliverables and other operational level customer requirements.
• Gained an understanding of Datacenter Operations (i.e. Production operations, Server, Storage, Network, Data Base Mgt., Systems Mgt., Helpdesk, DR/Business recovery practices, etc.) working as Storage team’s point of contact for the local Datacenter.
• Configure and administer SAN associated components; including Fiber Channel switch administration (CL and GUI) to include Cisco MDS 9000 series enterprise class and Brocade Silkworm switches.
• Executed host level tasks as required to access new storage to include support for Windows and UNIX systems administration groups and setup the procedures of the same for offshore team’s future .
• Documented policies and procedures on storage administration best practices to support the operational storage environment and participated in their design and ongoing refinement.
• Performed data restore and disaster recovery according to RPO’s and RTO’s defined by the business for several business critical application or service level.

Confidential

Systems Engineer

Responsibilities:

• Addressed customer's storage issues by offering them customized solutions that take advantage of new storage architectures and technologies from NetApp and EMC.
• Part of the 2nd level Storage operations team providing support for incident, problem, capacity, performance, release and vendor management for the SAN and NAS platforms.
• Exhibited abilities to add/replace disks, assign/unassign disks to a filer head, create/destroy RAID groups, aggregates, and volumes (Flex), add inodes to an existing volume, create/delete/modify CIFS shares, NFS exports for NetApp volumes, modify the AD and root drive permissions.
• Advised the UNIX/Linux and Windows Server administrators on the processes to create new mount points and mount the exports.
• Executed strong understanding of Fiber Channel, iSCSI, and NFS communications between the filers and ESX hosts and the ability to zone communications between filers and the physical ESX hosts using iGroups.
• Performed troubleshooting of storage connectivity issues between the VMware vSphere ESX host and NetApp filers using FC, iSCSI for VMFS or NFS based LUNs.
• Demonstrated working proficiency in SAN Fabric Management (ISLs, VLAN, utilization, zoning, masking, etc.) on Cisco 9500 Series and Brocade Silkworm switches using both CLI and web-based tools.
• Created and maintained necessary documentation and procedures in support of the storage and SAN infrastructure.
• Experience of working with other engineers (UNIX, Windows, and Networking) and operations staff responsible for the hardware, software, and processes that support storage subsystems, data backup & recovery processes.

Confidential

Storage Administrator

Responsibilities:

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems with storage devices.
• Ensure that resolutions to issues are accurately and completely documented in a format that can be used as for future resolutions.
• Determined feasibility and potential issues like checking the available space in the aggregates and volumes, identifying SM/SV source and destination systems and record relationship information.
• Performed monitoring of the storage environment. Set up the alerts on Operations Manager and create the logs. Set up the user accounts on storage devices and research the new technology.
• Dealt with Volume, Qtrees creation, quota management, NFS exports and CIFS shares management.
• Responsible for the configuration of Network Interfaces during initial setup in the setup wizard. Configured interface with a Netmask, an IP address and setup the partner filer with an Interface to takeover during a cluster failover.
• Performed Snap Vault Backups of Qtrees and directories from a primary storage system (source) to a secondary storage system (destination). Created schedules of snapshots for SnapVault use on each client volume containing qtrees to backup.
• Created replicas of FlexVols using the NetApp licensed product, FlexClone (secondary copy of the database instances that can be used for the testing purpose) and also performed the operation of splitting the FlexClone volume from the parent volume whenever required.
• Hands on experience on the Vfiler and multistore S/W in creating and managing the Vfiler from the scratch that acts as the virtual instance of the light weight protocol. Performed various Vfiler migrations in migrating the data using the SnapMirror technology.
• Resolved high and medium level Risk factors (indicated by ASUP) affecting the NetApp Filers and generated reports on storage capacity at aggregate and volume levels.
• Participated in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.
• Assigned Storage from CLARiiON arrays to servers based on Windows/UNIX using Navisphere Manager and created CIFS, NFS file systems, mounted shares using Celerra Manager.
• Familiarity with the solution processes on steps to allocate LUNs from a DMX Array using Solutions Enabler, ECC and SMC; steps to create a Time Finder mirror/snap/clone and steps to allocate thick luns from a VMAX Array using solutions enabler and SMC.