Core Competencies

Leadership

Results driven leadership of IT departments and teams.

Communication and Interpersonal

In my diverse roles I have proven my ability to

- Understand client concerns and implement effective change

- Present technical or business problems and concepts in a clear and concise manner for the chosen audience.

- Strong team player motivated self-starter and quick-learner with excellent oral and written communication skills.

- Demonstrated ability to interact productively and suitably with clients management peers and other consultants.

Team Work

I have been accountable for managing a number of teams with their associated organisational tasks. I have a clear and logical structure to my work the ability to think clearly about the task and the risks associated with a task.

Customer Focus

In very technical environments I have always maintained a focus on the needs of the customer listening to their concerns explaining to them in their language the issues or problems they have.

Adaptability

I have had a variety of jobs ranging from Operations Management IS Director System Engineer in the US and Australia with many different challenges.

Throughout I have remained flexible and have ensured that I respect and adhere to relevant client or business expectations as and when appropriate.

Technical Management

I have been responsible for the technical or operational aspects of a number of complex areas. I am able to quickly understand the key issues and identify the appropriate path for resolution. Since 1997 I have worked with ECM/Document Management applications and been responsible for monitoring troubleshooting upgrades and system administration functions. I have assisted in initial requirements gathering testing documentation and implementation.

Selected Key Achievements

Confidential

FileNet ECM Support Engineer

• Key responsibilities Part of a team of five supporting an enterprise wide ECM system. This complex system is made up of FileNet P8 Ver.5.1 Datacap Ver.8.1 and other ECM elements.
• - Consult with internal and client stakeholders to develop content management solutions.
• - Perform administrative functions on UNIX servers for client applications.
• - Provide 24X7 production support for FileNet and all other ECM systems.
• - Perform release planning for updates/upgrades to integrated products within the suite.
• - Monitor troubleshoot and assist with upgrades and system administration functions.
• - Work with developers to deploy Workplace and BPM components as well DataCap program changes when needed. Create PMRs with IBM to support developer efforts performance enhancements and system issues.
• - Coordinate with the WebSphere/AIX/Windows/LDAP/DB2 support groups.
• - Received several letters from users in recognition of excellent customer service.

Confidential

FileNet ECM Support Engineer

• Key responsibilities Part of a team of four supporting an enterprise wide ECM system. This complex system is made up of FileNet P8 Ver 4.5 5.1 Captiva Adobe and RightFax components.
• - Support FileNet and Captiva systems with 24X7 production support configuration and maintenance on several enterprise wide applications. FileNet applications supported include the P8 Suite and Image Services. Proactively identify and correct issues before impact to customer.
• - Work with on-shore and offshore developers to develop and deploy Workplace and BPM components. Support using FileNet tools to import and export objects between various development and test systems as well as production environments. Create problem tickets with various vendors to support developer efforts performance enhancements and system issues.
• - Monitor troubleshoot and perform upgrades and system administration functions.
• - Perform administrative functions on UNIX servers for client applications.
• - Research and recommend new technologies.
• - Coordinate with the WebSphere/AIX/Windows/LDAP/DB2 support groups.
• - Received several awards in recognition of operational efficiency and customer service.

Confidential

FileNet ECM Technical Consultant

• Key responsibilities Part of a team of five responsible for planning design and implementation of the overall technical architecture for complex image and document management workflow systems FileNet .
• - Production installation configuration and support of FileNet systems for several clients. FileNet support included Panagon Suite P8 Suite Ver. 4.x and Image Services.
• - Rapidly developed an understanding of the key components of the applications architecture and enabled the organization to continue to deliver excellent customer service after the previous Technical Architect left on short notice.

Confidential

FileNet ECM Systems Manager

• Key responsibilities Team member of seven engineers whose key responsibilities included supporting several sites ranging from 10 to 150 plus users providing technical direction and supervising system administrators.
• - Technical lead on FileNet implementations. Recognized for excellent technical and business understanding.
• - Assisted in the deployment of FileNet Panagon for the processing and retrieval of credit card applications.
• - Obtained FileNet certification within 6 months which required the development of a completely new skill set after 13 years experience on an alternate environment.

Confidential

Director of Information Systems

• Key responsibilities manage a team of 13 computer operations technical support systems analysis programming database management telecommunications and IS training strategic planning project management for all IS related corporate initiatives.
• - I consistently met all budget and organisational goals set.
• - I implemented systems that reduced the day end processing from six hours per evening to 15 minutes and month end processing from 16 hours to 15 minutes.
• - I reduced the time for PC LAN set-up by 15 through implementing a standard design and therefore simplifying installation and reducing support costs.