SUMMARY:

• Having 11+ Years of IT experience that includes experience in all phases of Service Engineer. I consistently display tremendous commitment to my assignments by using my ability to learn new processes and procedures which directly contribute to project success.
• I work effectively and efficiently with business customers and technical staff members to successfully complete projects and provide system support as necessary.
• I am an ITIL v3 Release Control and Validation Systems Administrator with over eleven years of experience in client and data center management, virtualization, automation and end - user support.
• I am a quick learner and have rapidly adapted too many diverse environments and technologies.
• Have knowledge of Storage accounts in Microsoft Azure
• Have Knowledge Develop reports, dashboards, SQL queries, or metadata layers
• Have experience in software engineering, release engineering, and/or configuration management
• Have familiarity with software configuration management systems and/or source code version control systems, Subversion.
• Created/maintained regular build processes to ensured test coverage and build availability
• Investigated build breaks and did first line diagnosis to either fixed or identified the right engineer to target
• Monitored/maintained pre-check-in validated systems to ensured code and build quality remains high
• Knowledge of Supporting production environment Well Versed with Support process and escalation Hierarchy Knowledge of SQL Server, Role-based security management, SQL Agent Thorough understanding of service management foundations such as ITIL or MOF
• Wrote SQL to do initial data mining that can then be communicated to peer
• Proficient in SQL, Azure
• Supported peers and stakeholders as a Subject Matter Expert (SME) through troubleshooting, analysis of results, and identification of opportunities to solve Business problems through BI.
• Troubleshooted and provided initial triage and investigation customer cases from frontline commerce support. Escalate to Ops, Engineering, or Dev as needed(4+ years of work experience)
• Acted as liaison between frontline support and engineering teams(3+ years of work experience)
• Acted as liaison between frontline support and Business Group (3+ years of work experience)
• Competently represent the Tier 3 team with Executive level management on high stakes escalations(4+ years of work experience)
• Participated in a rotating 24x7 on-call schedule(6+ years of work experience)
• Attended daily and weekly live site and triage meetings Commerce Engineering(6+ years of work experience)
• Executed, reversed and forwarded code integrations
• Provided initial triage and investigation on all issues from the Syndication Partner Support team(4+ years of work experience)
• Provided initial analysis and routing of issues that come in from support daily(4+ years of work experience)
• Assisted in the resolution on any support escalations that do not need to go to development, but do require action from tier 3 or engineering(4+ years of work experience)
• Educated Frontline / Tier 2 support on issues that did not require escalation to engineering but were escalated in order to improve process adherence(4+ years of work experience)
• Assisted in all customer-related escalations thru resolution, ensuring that all resources are engaged appropriately and acting within agreed SLAs(6+ years of work experience)
• Have cloud computing solutions with Windows Azure, BPOS and Office 365.
• Have knowledge of supporting applications hosted in Azure Cloud Services
• Have Experience with Enterprise management scenarios and solutions, including mobility challenges Strong problem resolution, judgment and decision making skills
• Have 4+ years of experience as a Build Engineer.
• Excellent leadership, interpersonal and mentor skills.
• Have 3+ years of experience with TFS (Team Foundation System) based Build system.

TECHNICAL SKILLS:

Languages: C, C++, Java and VB,PL SQL, JScript/VBScript, C#, Perl

Database: SQL Server 2005/2008/2008 R2/2012, Oracle 9i, MS-Access

Server Technologies: IIS 6.0/7.0/7.5/8

Other Technologies: PowerShell Batch Scripting, VB Scripting, T-SQL

Versioning: MS TFS (Team Foundation Server). MSBuild,GIT, Jenkins

Operating Systems: Windows 2003/2008/2008 R2/2012, Linux

Microsoft Internal / Others: Source Depot,, Auto pilot, Octopus, Cosmos, MS Ticketing, MS Asset, MSChange, Netconf/ui,Product Studio, MS Interface, MS Identity, BMC Remedy

Web/App Servers: IIS 6/7/7.5, SharePoint 2007/2010/2013

Software Packages: MS-Office, MS-SharePoint, MS-Office 365

Monitoring Tools: SCOM, Perfmon, Netmon, SQL Server Profiler

Virtualization Tools: Hyper-V, VM Ware

Load Balancing Tools: NLB, F5 Big IP, Net Scaler

Public Cloud: Microsoft Office 365, Microsoft Windows Intune, Digital Ocean CentOS

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Build Engineer

Responsibilities:

• Develop CRM technologies to help the organization market their products effectively and communicate with all customers
• Created/maintained regular build processes to ensured test coverage and build availability
• Investigated build breaks and did first line diagnosis to either fixed or identified the right engineer to target
• Monitored/maintained pre-check-in validated systems to ensured code and build quality remains high
• Guide the CRM teams on using the CRM systems effectively, up to its maximum potential
• Maintain a good rapport between the clients, customers and organizational heads and coordinate each other's activities proficiently
• Identify the deviations in implementing the set CRM plans and help them correct the mistakes
• Prepare progress evaluation reports every week and present an overview about the project's proceedings
• Identify the potential customers from the given data base and counsel the organization on ways of converting them to loyal customers
• Inform all existing customers about the new products launched, new features introduced and new schemes announced for customers
• Have diverse experience with software release engineering, developing packaged applications.
• Prepared and on boarded services and accounts
• Have Familiarity with software product lifecycle and release engineering processes
• Deployed services and code through Octopus configuration tool.
• Manage the CRM systems throughout the project lifecycle and ensure the project advances as per the determined standards
• Trained the CRM team members on handling large quantity of data and ensuring none of the generated leads get neglected
• Working responsible for developing processes, tools, automationfor TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Provide CRM solutions to inefficiencies and suggest tactics to meet the set goals on time
• Document the steps taken in CRM projects and ensure each step contributes to the success of the CRM project
• Analyze business needs and requirements; w/ the vendor design the solution and implement the application and associated systems in support of business operations
• Optimize and tune applications for performance
• Debug application
• Product documentation creation and upkeep
• Working with TFS (Team Foundation System) based Build system.
• Working with MSBuild.

Confidential

SSE - Senior Service Engineer

Responsibilities:

• 24/7 live site support inclusive of investigations, revival & maintain high availability.
• Extensively collaborated with product development & engineering teams.
• Production systems management, maintenance and setup.
• Release deployments including Major releases, QFE’s & Hot Fixes’.
• Collaborated with Engineering and Operations teams for release management.
• Infrastructure setup: Autopilot Environment creation, Network Setup (I-rule creation, ACL’s Setup, F5/NLB Load Balancer setups), create SCOM management packs, service account creation.
• Platform Migration of production from and latest of 2008 operating system to windows server 2012
• Have diverse experience with software release engineering, developing packaged applications.
• Prepared and on boarded services and accounts
• Have Familiarity with software product lifecycle and release engineering processes
• Deployed services and code through Octopus configuration tool.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Product documentation creation and upkeep
• Working with TFS (Team Foundation System) based Build system.
• Working with MSBuild.
• Security Compliance: System up keeping with up to date Security Patching and vulnerability detection, updating password to service accounts.

Confidential

Service Engineer

Responsibilities:

• Campaign Management - Create ads; enter, import, and edit keywords; start and pause ad campaigns.
• Accounts & Billing - Create and manage accounts, and view billing invoices and monthly charges.
• Research - Investigate keyword statistics and demographics.
• Reports - View detailed reports about your advertising campaigns.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Product documentation creation and upkeep
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MS Build.

Confidential

Service Engineer

Responsibilities:

• Daily activities included backup and job monitoring and Performing Database Health check.
• Troubleshooting Local user connection problem and Optimizing performance for online test.
• Troubleshooting database replication and Monitoring maintenance activities including database consistency check and index defragmentation.
• Installed, configured and Trouble shouted Run time errors in IIS 6.0/7.5 and Installed necessary patches and Updated service accounts.
• Involved in building servers starting from the scratch and worked on passport and Windows live-id authentications and Load balancing and Performance tuning from the platform end.
• Created Multiple VM’s and Logs file analysis for troubleshooting to resolve issues.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.

Confidential

Service Engineer

Responsibilities:

• Worked extensively building, configuring and maintaining 2000 and 2003 servers in a 1200 + server environment and Created User Accounts, groups and running scripts on production servers.
• Assigned local security policies on member servers and standalone servers using RDP
• Manage and monitor Active Directory services and group policies.
• Experience with VMware, creating VM Sessions for installing multiple OS and applications
• Worked on Ticket process in Remedy Tool in 24x7 environments.
• Utilized SAN architecture to ensure the interoperability with the storage capabilities in the Windows platform and created standard operating procedures and process documents for off shore resources.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system and Worked with MSBuild.
• Responsible for the daily administration and maintenance of Active Directory, Microsoft Operation Manager and Installation, configuration of IIS, DNS, DHCP and Installing gateway service for Netware, directory service for Netware and configuring all NT clients to access both NT server and Novell server.
• Involvement with the customer care and deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule.

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on anticipated in Monthly deployments and releases to production environments.
• Troubleshoot day to day issues associated with IIS, SQL servers and Installing and configuring SSL s for the particular websites for the security purpose and Troubleshooting network related issues and database connectivity issues.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.
• Automating Day to Day administrative tasks using the bat scripts and WMI scripts.
• Monitoring and managing performance Virtual Machines and Creation & Troubleshooting of Virtual Network and Troubleshooting Virtual Machines

Confidential

Service Engineer

Responsibilities:

• Responsible for Installing, configuring, and supporting IIS 5/6.0 web servers on windows server 2000/2003.
• Added 15 hosts to the datacenter bringing the total to 50 managed hosts and Administering more than 500 VMs and Perform capacity analysis of existing physical production environment using VMware Capacity planner.
• Taken responsibility for developing processes, tools, automation for TFS based Software / Firmware build system and delivering SW/FW Builds for surface projects.
• Worked with TFS (Team Foundation System) based Build system.
• Worked with MSBuild.
• Migrated datacenters and converted physical servers to virtual servers using VMware Convertor.
• Involved in troubleshooting and fixing connectivity issues and other storage related issues.
• Created templates and deployed virtual machines through templates.