SUMMERY

Microsoft CRM Architect for Microsoft CRM 4.0 through Microsoft CRM 2013 SalesLogix through 7.54 Responsible for upgrades development enhancements advanced support Bug Fixes and direct issue resolution with the vendors Microsoft SalesLogix or Microsoft approved third party such as Scribe application software from Open Mind. With advanced Microsoft server knowledge along with SQL 2012 and earlier SQL versions. As far as Security and best practices follow Advanced Security knowledge of Active Directory Authentication. Technically advanced in the troubleshooting of CRM applications networking SQL and scripting issue until resolved. History of being able to Manage large scale tickets with Microsoft and large vendors. With more than 20 years of experience in IT field in IT Management Laboratory Systems and Validation. Leadership in developing and implementing cost effective innovative technology solutions to meet the business needs. This goal is achieved by clearly defining requirements deliverables and executing SLA s. Proficient in all aspects of software development and system architecture including designing and implementing large scalable distributed systems though experience with SDLC as they apply to Validated systems.

CRM

Current Experience

Microsoft CRM Member of Development team implementing XRM solution for State Government Agency specializing now in data migration area for CRM. Successful CRM 2013 upgrade from CRM 4.0 and VB 6 components responsible for all development form and Script Modifications XML Java entity plugins and all server side application administration. CRM administrator deployment manager CRM Services with .NET Development Plugins Manager included asynchronous services and IIS integration Responsible for all aspects of the application including security marketing imports and advanced support 24 hours a day.

Microsoft CRM

Successful CRM upgrade from MS CRM 4.0 responsible for all development form and Script Modifications XML Java entity plugins and all server side application administration. CRM administrator deployment manager CRM Services with .NET Development Plugins Manager included asynchronous services and IIS integration Responsible for all aspects of the application including security marketing imports and advanced support 24 hours a day.

Microsoft CRM Expert Level Form and Script Modifications XML Java entity plugins and all server side application administration. CRM administrator deployment manager CRM Services with .NET Development Plugins Manager included asynchronous services and IIS integration Responsible for all aspects of the application including security accounting modifications marketing imports and advanced support 24 hours a day. Upgrade system from Microsoft CRM V4.0 to Microsoft CRM 2011

Confidential

SQL 2008 R2 Server Course SQL 2008 R2 EXAM 70-433 completed under the direction of a Microsoft Partner Rock Star was taught advanced SQL programming. This course was advanced support for all applications using MS SQL and Microsoft CRM. SQL Usage 1 Advanced queries 2 Testing Application errors in CRM 4.0. CRM 2011 Scribe and 3 Verifying Data

4 Custom Import SQL verification through Scribe

5 Custom Stored Procedures

Confidential

Originally VB trained updated education taking C courses to modify CRM SDK. Resonantly successfully built and deployed MSI to run as a service on Windows Server environment.

Confidential

Managed this software that was directly responsible for 1 Automated processes that ran 24 hours a day 7 days a week to process CRM accounting pieces. 2 Was directly responsible for company data being imported from acquired or required to us the MS CRM software. These company imports into Development then production may take days to process. This was a manual process where individual scripts had to be run in a particular order.

Confidential

New install after migrating client to CRM 2011 there was a need to import Marketing data from a third party. Was responsible for writing the requirements requesting the security accounts for the application and modify the SQL servers both Development and Production Install those AD user accounts on installing the software on the server and modifying SQL permissions along with registry values and AD application modifications to the Private Group to allow this software to make Administrative changes to Database.

Confidential

Expert Level Successful CRM upgrade from MS 4.0 responsible for all development form and Script Modifications XML Java entity plugins and all server side application administration. CRM administrator deployment manager CRM Services with .NET Development Plugins Manager included asynchronous services and IIS integration Responsible for all aspects of the application including security marketing imports and advanced support 24 hours a day.

Senior Administrative Tasks Responsibilities These included daily meeting with client Project Plans Gathering permission for Application Maintenance Gathering permission for Server Maintenance Implementing Server reboots after hours schedule DBA s for tasks. Review of error logs end user support and Change control approvals. Gather requirements for all development. Follow SDLC process deliver for signoff proper 1 Assessment Documents 2 Remediation Documentation 3 Project Plans 4 Implementation Plan 5 Network Approval for any work to be done including rollback capabilities. Then signoff at a director level.

Confidential

Marketing tool used to export leads and contacts directly into CRM. Was responsible for the backward engineer removal of this system due to large direct security and system dependences written into the software.

Confidential

For CRM MS 2011 A marketing and Campaign tracking and Mailing system. This system uses DNS modification to integrate to track web site hits mailing success campaign success page views. Painful implementation after multiple solutions export. Development environments cannot share same DNS entry so no true test environment.

Microsoft Dynamics GP Professional 9.00.0281 Upgrade Microsoft Dynamics GP Professional from 9.00.0281 to GP 10 Upgrade to 64 BIT OS on 2008 R2 Server FRX Application the FRX Forecaster Application Crystal Reports Upgrade to 64 bit.

Daily System Responsibilities Project urgency changes on a daily basis according to which production environment or end user is having issues doing business. With a 100 resolution rate once assigned to a client s issue we will have resolution. Through years of advanced application support the client is put at ease because we will fix the issue. Other Responsibilities 1 Included Marketing support for one client which included review of current data arrange imports. Modify imports coming from third party. 2 Included accounting support for reported incidents coming from their helpdesk. Support for one client which included review of current data arrange imports. Modify imports coming from third party interfaces.

Expert in Documentation Ability to lead create and implement needed SDLC documentation including URS SDS test procedures full IQ OQ PQ GMP GXP GLP 21 CFR Part 11 compliance and validation any needed documentation for FDA and PCI compliance.

Excellent Management skills Experienced in leading off shore teams in development business relationships fulfilling business needs and communicate clearly with management through reporting using oral and written presentations.

Previous Application development and Critical Systems

a Managed an off shore team Birlasoft for GE Healthcare in development of 28 CRM enhancements many of these were marketing based. This included URS Requirements gathering SDS following SDLC documentation code review and standard development to production signoff.

b Critical Job during the H1M1 Virus Outbreak Sanofi Pasteur was responsible for manufacturing Billions of doses of vaccinations. The facility was operating 24 hours a day and one of my responsibilities was to make sure any critical case were escalated and resolved properly in a critical amount of time. The process is extremely visible and Audited for FDA compliance. At the Sanofi Pasteur facility with support for over 200 different software applications upgrades deployment and Advanced Server and Network Management through. 1 Network AD Account Creation Validated Environment and outgoing protocol and support. 2 Outlook 2007 Mail Creation OST PST Groups 3 Documentum Management system 4 different Global Validated environments including user creation and outgoing protocol and support. 4 TrackWise Study related data management 4 different Global Validated environments including user creation and outgoing protocol and support. 5 Waters Millennium and Empower Laboratory system 8 different Global Validated environments including user creation and outgoing protocol and support 6 Remedy Knowledge base creation to integrate with Remedy ticket system

c Managed developed and deployed Analytical and Reference Standard software for FDA Compliance. This was approved by the FDA.

Technical Summary