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It Solution Support Resume

EXPERIENCE SUMMARY:

  • me have 6 years experience in IT Solution Support Company .and me also handling Database and Dialer Administration (Inbound and Outbound call center setup and installation and setup planning.)and me also interested on delopment work as per requirement form customer end,me handled More TEMPthan 35 customers .
  • 6 years of experience as Senior Support Engineer(Database (SQL & Mysql) installation and handling & CTI, Dialer Administrator) Its Dialer Based Company(Callcenter) in IT Industry.
  • me have exp in Installation of Application, Linux 5,6.3,6.4,&windows server2003,sqlserver 2000/2005/2008/2012, Mysql,database maintenance, lead server Activity, ctiserver Monitor,Agent Call Status Monitor, Dialing Process check, which type dialing use in Process, Analytical mind - set and problem solving abilities.
  • Installation of teh Linux, Windows Server2003,2008 r2/2012,MYSQL,Sql server, Asterisk Open Source Application, Manage teh Client Server Application, Database Handling, Calling Report generate As Requirement Of teh Costumer.
  • Know About teh Pri Line, modem, DSL, Coral PBX, Panasonic PBX,Soft PBX (Asterisk Server).
  • Voice Logger Installation wif card snyway, sangoma, dialogic card.
  • Inbound Outbound Setup installation and little noledge About Network.
  • Microsoft Excel, Word, Power Point work etc.
  • Smart & Hard Worker, Quick Learner.

TECHNICAL SKILLS:

Operating System: Windows XP, win7, win 8,Linux (centos 5.1, 5.3,6.1,6.3,6.4), windows server 2000,2003,2008,2012.

RDBMS: SQL Server 2000/2005, 2008 r2, 2012, MYSQL 5.1, and MYSQL 5.5.

Web Technologies: Unix, Linux, HTML, DHTML,PHP, Java Script, XML, ASP

Dialing Parameters: Asterisk Based,(Red Hat, Centos)Dialing .

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