SUMMARY:

• Microsoft Dynamics CRM 365 architecture, design, development and customization
• Software developer with effective software design, engineering and SDLC project skills
• System integrations using ExperLogix, SSIS, Scribe and .NET Web Services
• Configuration Management and Program Management of complex CRM systems

TECHNICAL INVENTORY:

CRM: CRM SDK, 2011, 2013, 2015, 2016, Dynamics 365 and .NET Plug - ins

Windows: Windows Communication Foundation and Windows Foundation Workflow

Systems: Windows Server, Active Directory, Exchange Server, SSRS, SharePoint

Languages: C#, Java, ASP.NET, DHTML, ISAPI, Javascript, XML, CSS, SOAP

Database: SQL Server 2005-2014, SSRS reports, Oracle, Excel, MS Access, MySQL, ODBC, ADO

Web: Web Services, Web Protocols, IIS, SharePoint

Environment: s: Team Foundation Server, Visual Studio 2005-2017

Tools: Scribe, Scribe Online, Exact Target, ExperLogix, Eloqua, Cincom CPQ

.NET: .NET Framework, .NET SOAP Web Services, LINQ

TECHNICAL SKILLS:

Microsoft Dynamics CRM design, programming and system integration

Web development with .NET, Ajax, XHTML, CSS

Design and develop custom data-driven C# .NET assemblies, callouts and plug-ins

Integrations of Microsoft CRM with external software systems

Configuration and integration of Active Directory with MSCRM

SQL Server Database Administration and Design

Development of appropriate project schedules with milestones

Visual Studio 2005-2017, ASP.NET, C#, XML, DHTML, JavaScript

IIS, SQL Server 2000-2014, Oracle, SharePoint, .NET

PROFESSIONAL EXPERIENCE:

DYNAMICS 365 CRM DEVELOPER/ARCHITECT

Confidential, Washington, DC

Responsibilities:

• Migrated CRM 2015 On-premise to Microsoft Government Cloud (Dynamics 365 Online)
• Designed and customized Dynamics 365 cloud-based CRM system
• Goal was to manage VA patient management, issues and trouble ticketing
• Secondary goal was to develop links between CRM Online and DOD data warehouse
• Worked with with key stakeholders to understand data and data mapping requirements
• Developed C# plug-ins and web services to connect CRM with data warehouse
• Developed workflows, plug-ins and custom C# web services to manage internal processes

Confidential, Atlanta, Georgia

Responsibilities:

• Designed and customized Dynamics 365 cloud-based CRM system
• Goal was to create managed, automated online Autotrader.com system
• Secondary goal was to develop links between CRM Online and data warehouse
• Mapped and migrated over one million SalesForce accounts to Dynamics 365 using Scribe
• Worked with with key stakeholders to understand data and data mapping requirements
• Designed and created a new online web store site using ADXStudio
• Developed C# plug-ins and web services to connect CRM with data warehouse
• Developed workflows, plug-ins and custom C# web services to manage internal processes

Confidential, Phoenix, Arizona

Responsibilities:

• Installed, designed and customized new Microsoft CRM 2015 online system
• Goal was to create managed, automated Request for Contract system
• Secondary goal was to develop email marketing program
• Developed C# plug-ins to connect CRM with SharePoint and external users
• Developed workflows, plug-ins and custom C# web services to manage RFP workflows

Confidential, Diamond Bar, California

Responsibilities:

• Designed/developed a Dynamics CRM 2011 system and upgraded to Dynamics CRM 2015
• Goal was to use CRM to manage scheduling and integration with business rules engine
• CRM system consisted of 400 licensed users
• Developed C# plug-ins to connect CRM with SharePoint, PEGA (Business Rules) and ERP
• Designed, installed and deployed DEV, QA, UAT and Production CRM Organizations
• Implemented business workflows and processes
• Translated business requirements into well-architected solutions
• Managed the technical delivery of custom development, integration, and data migration
• Implemented REST Web Services with XML, XSL, WDF, and SOAP
• Implemented CRM forms using ODATA and jQuery
• Designed and created ExperLogix pricing and quoting integration for sales
• Led Agile development team on deployment, customization and integration

Confidential, Scottsdale, Arizona

Responsibilities:

• Designed and customized new Microsoft CRM 2011 Online system
• Strategic goal was to develop a new real estate asset class with Morgan Stanley
• Technical goal was to automate property management and construction portals
• Secondary goal was to integrate ERP with CRM via Azure Service bus
• CRM system consisted of 600 licensed users
• Configured CRM user interface, user roles, security, profiles and workflows
• Developed plug-ins to connect CRM with SharePoint and ERP via Azure Service End Points
• Advanced Developer Extensions (XRM Framework) used to develop portals

Confidential, Santa Clara, California

Responsibilities:

• Installed, designed and customized new Microsoft CRM 2011 system
• Goal was to automate sales, marketing and support systems
• Secondary goal was to develop reporting dashboards to monitor marketing activities
• CRM system consisted of 200 licensed users
• Developed custom plug-in to generate legal documents (PDFs) from CRM data
• Advanced Developer Extensions (XRM Framework) used to develop portal

Confidential, Austin, Texas

Responsibilities:

• Upgraded Microsoft CRM 4.0 system to Microsoft CRM 2011 On-Premise
• Architected and customized CRM 2011 system for sales and marketing
• Goal was to replace CRM 4.0 customized features with out-of-box 2011 features
• Secondary goal was to develop reporting dashboards to monitor agent activities
• CRM system consisted of 800 licensed users
• Developed integration to Eloqua (cloud-based) Lead management system
• Used Advanced Developer Extensions (XRM Framework) to develop integrations
• Created ExperLogix integration to support wide array of pricing/quoting schemes
• Installed, designed and customized new Microsoft CRM 4.0 system
• Goal was to connect regional agents with Office of Inspector General
• Secondary goal was to develop reporting dashboards to monitor agent activities
• CRM system consisted of 600 licensed users
• Configured CRM, user roles, security, profiles and workflows
• Developed custom plug-in to generate legal documents (PDFs) from CRM data