PROFESSIONAL SUMMARY:

• Skilled IT Professional having around 7 years of developing business solutions by utilizing MSCRM 2015, MSCRM 2011/Online, MSCRM 4.0 & MSCRM 3.0.
• Experience in customization, configuration, report generation, developing Plug - ins, Workflows and extending MSCRM using technologies like ASP.NET, SQL Server, XML and JavaScript.
• Experience in full cycle implementations and up-gradations using methodologies like Agile, Waterfall.
• Experience in integrating CRM wif other applications, and data import and export and using reporting tools like SSRS.
• Microsoft Certified in MSCRM 365 Customization and Configuration, MSCRM 2013 Customization and Configuration, Extending Microsoft Dynamics CRM 2013, MSCRM 2013 Application.
• Responsible for Technical Design document and customizing CRM modules.
• Responsible for testing activities and coordinating wif the Testing / QA teams
• Involved in daily production support, reporting and discussion wif business users.
• Experience in system study, Analysis, Designing, Coding, Implementation and production maintenance.
• Having onsite experience around 1 year spanning over the period from May 2008 to June 2009 in HCL UK.

TECHNICAL SKILLS:

CRM Software: Microsoft Dynamics CRM 2015/ 2011/Online/4.0/3.0.

Technologies: C#, ASP.Net, VB.Net, ADO.Net, XML, HTML, Java Script

RDBMS: SQL Server 2005/2012

OPERATING SYSTEM: Windows 2012/7/Windows2003/xp

Reporting Tools: SSRS, Crystal report

Documentation Tools: Microsoft Word, Power Point, Excel

Other Tools: Microsoft Visual Studio, Ribbon Workbench, XRM Toolbox, Plug-in Registration Tool, CRM OData Query Designer, Scribe insight

PROFESSIONAL EXPERIENCE:

Confidential

MSCRM Senior Developer

Responsibilities:

• Customized CRM to replace legacy systems across Client Management, Member Administration, Product Management, Billing and Collections platforms.
• Customized CRM to capture order details based on multiple price lists by using ASP.Net and developed plug-in and workflows to automate the processes.
• Developed a tool called CRM X-RAY which helps to find the complexities in a MS CRM instance along wif the technical details which helps to identify the critical points to focus on before taking decision for upgrading the system.
• Involved in detail analysis of an existing MS CRM installation and provides the user wif helpful information like the business blueprint, component inventory and their complexities
• Generating reports for each organization part of the application server that is being analyzed.
• Developed JavaScript and workflows to enforce compliance of business rules and ensuring agents are appropriately licensed to conduct a sale
• Customized modules to increase agent productivity by reducing paper-based work, management of personally identifiable data
• Design and develop of integration between CRM and other applications like ERP.
• Developed a custom web page to create PDF images of the application and all supplemental forms.
• Involved in creating new agent or update agent information in MSCRM online. Created user records using office 365 and Windows Power Shell.

Environment: MSCRM 2015, MSCRM 2011/ online, MS Dynamics CRM SDK, ASP.Net, Java Script, C#, Visual Studio 2010, XML, Windows Server 2012, Windows server 2011, SSRS,SQL Server 2012,TFS, Ribbon Workbench, Developer toolkit.

Confidential

MSCRM Developer

Roles and Responsibilities:

• Customized CRM to access information related to patient, healthcare facilities and partners.
• Customized modules for sharing information wif each other to address the different issues, concerns raised by patients, clinical professionals and service providers.
• Configured CRM system to support Contact Centre to service the general enquiries, complaints, feedbacks wif the information available in centralized repository.
• Generated reports to facilitate their operational efficiency and decision making purposes to get a 360 degree view of all the divisions from dis system.
• Customized Campaign management module to conduct campaign and record their responses.

Environment:MSCRM 2011, Windows 7, SQL Server 2008, Visual Studio 8, Plug-in registration tool, ASP.Net, SSRS, Java Script.

Confidential

Associate Consultant

Responsibilities:

• Customized CRM for capturing the customer information, opportunity management, Integration wif COG and Glodmine, triggering sales process based on the product selected.
• Involved in creating custom application for record sharing wif other user as opportunity information’s are sensitive.
• Involved in ASP.net application to retrieve the lead company information from COG while converting lead.
• Created stored procedure and windows scheduler to create lead record in CRM when the record is created in Glodmine.
• Customized sales module for superior customer acquisition through better Sales management, effective planning, management and tracking of sales campaign.
• Enhanced reporting and capabilities through CRM solution.
• Validating the orders in terms of customer’s entitlement of products, quantity using JavaScript.
• Involved in importing and Exporting excel sheets from vendors, automatic assignation of records to the Service representatives using ASP.Net application.
• Involved in presale and developed POC to setup a system to check the performance of service representative and to improve the productivity of the services offered by the company

Environment: MSCRM 4.0 / MSCRM 3.0, Windows 2003/xp, SQL Server 2005, Visual Studio, Plug-in registration tool, ASP.Net, SSRS, Java Script.