PROFESSIONAL SUMMARY:

• 8+ years of extensive implementation experience in installation, configuration, customization and extension of Microsoft Dynamics CRM as well as doing the deployment, trouble shooting and production support for the applications developed.
• Experience in developing complex applications on Microsoft Dynamics CRM platform with customization of entities, sitemap writing client - side JavaScript.
• Experience in developing of custom WCF web services, dialog-based workflows, plug - ins and integrating custom web pages into CRM.
• Experience in interacting with MS CRM database using web service methods.
• Experience in operations like data migrations and updating using LINQ and XRM that help in facilitating data migration within CRM across various entities.
• Hands on knowledge of implementing and maintaining access controls in CRM based on roles and access conditions.
• Exposure in configuring and working with Windows OS, IIS, Outlook with CRM plug-in.
• Hands-on experiences in developing Web/Windows applications using C, ASP.net, ADO.net, SQL Server 2005/2008R2, and .Net Framework 3.5/4.0 with strong knowledge of Object-Oriented concepts.
• Expertise in Database Systems, SQL, and Stored Procedure.
• Good knowledge of Web Development skills like HTML, XML, XSLT, JavaScript, and Visual Studio 2005/2008/2010.
• Experience in converting client requirements and functional specifications to technical design with effort estimation.
• Expertise in generating Entity relationship diagrams to describe the relation between different entities.
• Worked with Behavior Driven Development process and Test-Driven Development (TDD).
• Good knowledge of OOB functionality of MS Dynamics CRM Sales, Marketing, and service modules. Customized complex applications on Microsoft Dynamics CRM platform.
• Experience in converting client requirements and functional specifications to technical design with effort estimation and doing development for the same.
• Experience in client management and system development, design, and implementation.
• Experienced in creating, updating, and reviewing project plans.
• Hands on knowledge of implementing and maintaining access controls and permission in CRM based on roles and access conditions.
• Excellent analytical, logical, and interpersonal skills. Hard working and fast learner with self-motivated personality.
• Good knowledge of Microsoft IIS 7.0/8.0
• Good analytical, communication skills and ability to work independently and perform as part of a team.

TECHNICAL SKILLS:

CRM Tools: MS Dynamics CRM 2011,2013,2015 and 2016.

Languages & Scripting: C#, CSS, Java Script, jQuery, XML, XSL, HM, XSLT.

Frameworks: ASP.NET, MVC, AJAX, WPF, WCF, Windows & Web Services.

Web Server: Internet Information Services (IIS) 7.0, 8.0.

Databases: MS SQL Server 2005,2008,2012.

Reporting Tools: Crystal reports, Excel, SSRS

Development Tools: Visual studio (2015, 2013, 2010), MS Project.

Operating Systems: Windows 10/8/7/XP, Windows server 2008,2012

Data Migration Tool: SSIS, SSRS

PROFESSIONAL EXPERIENCE:

Confidential, Pitssburgh, PA

CRM Developer

Responsibilities:

• Interacting with Business Analysts to Understand the Customer Requirement.
• Involved in Requirement Gathering, Analysis and Project Planning.
• Manage and Supervise Team Members.
• Able to work on multiple projects and initiatives with different/competing timelines and demand.
• Created Organizations, Business Units, Groups, and their Relationships.
• Created Custom Entities, Custom Attributes Based on their Requirements.
• Worked on setting up relationship between System & Custom entities.
• Design and Develop Custom Activities.
• Implementation of custom MS Dynamics CRM 365 plug-ins and workflows.
• Customize and Configure CRM Environment and Assist in Deployment Activities.
• Form Customizations Using JavaScript.
• Used CRM web service Power Apps and Java Script developed a custom service using WCF to provide extended functionalities to design and customize CRM forms, ribbons, site map, workflows, Dialogue etc.
• Responsible for preparing Functional Specification Documentation.
• Develop plug-ins to synchronize/update payment details to CRM system.
• Provided specialized direction to the team and took part in a several sessions of code survey
• Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels. Customized Workflows and Plugin for automated processes, based on requirement from sales and 0 marketing department to increase visibility and efficiency.
• Translated user requirements into usable interfaces to align them with business goals.
• Participated in modifying and changing the architecture of the original Student Retention application.
• Extensively worked in Test Driven Development (TDD) framework using JUnit.
• Wrote, debugged, and deployed plug-ins using Visual Studio and C# to coordinate the student and program entities.
• Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system
• Customize Dynamics CRM entities, create multiple forms (security based) on entities, add custom JavaScript on form events, and add web resources, navigation links to achieve the business Power Apps Cloud requirements.
• Integrated SQL Server 2012 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing /Exporting data from legacy data sources using SSIS.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.
• Managing Identity Access management of Azure Subscriptions, Azure AD, Azure AD Application Proxy, Azure AD Connect, Azure AD Pass Through Authentication
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

Environment: Microsoft Dynamics CRM 2016, Dynamic 365, Custom Entity, USD, JavaScript, jQuery, ASP.NET MVC 5.0, CRM SDK, Microsoft .NET 4.0, C#, WCF, SQL Server 2012, Web API 2, LINQ, SSIS, SSRS SQL 2008 R2 engine, Visual studio 2013.

Confidential, Jersey City, NJ

CRM Developer

Responsibilities:

• Involved in Requirements Analysis and Business Process Analysis.
• Design, develop, test, document, deploy, and support high quality business solutions on CRM platform.
• Installed and Power BI configured MS Dynamics CRM 365 system for development and Ui testing, SOAP Protocol configured Oracle 11g Migrating server
• Understanding customer requirements and Advise project team on highly specialized, complex solutions architecture and implementation.
• Hands-on, end-to-end SDLC experience and a thorough understanding of CRM concepts as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven .NET applications.
• Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• Used Microsoft Dynamics CRM 2015 for Outlook to configure the Unified Service Desk entities that are created in Microsoft Dynamics CRM2015 instance and deployed USD.
• Later Integrated with CTI via Smart Phone.
• Creating a detailed project plan for the customer, this includes both estimates for the tasks that will be completed and the timeline in which they will be completed.
• Writing specifications for customizations and system integration.
• Building the MS Dynamics CRM forms, screens, and views, as well as workflows and reports around the customer needs for an interface.
• Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
• Created several plug-ins and Power BI workflows for enhancing the system and maintain data integrity.
• Designed and developed the application using agile methodology and followed Test Driven Development (TDD ), Scrum .
• Implementation of custom MS Dynamics CRM plug-ins and workflows.
• Development of various CRM-related scripts and utilities.
• Extending Microsoft Dynamics MS Dynamics CRM Functionality through the SDK.
• Creating SSRS reports for sales and financial data using joins and pivot tables.
• Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.
• Developed dynamic reports using Power Apps reporting interface and SSRS and deployed it on the CRM that were used in the application Web services Power BI depending on roles.
• Deploy Microsoft Azure Multifactor Authentication (MFA) for both on-premises and cloud applications.
• Use Bing Maps API to update address coordinates in the Microsoft Dynamics CRM.
• Use TFS 2010 for Source Control of Project code.
• Created Plug-in and Workflow upon Requirement.
• Deliver Presentations to all types of Management.
• Created Several Client-side Extensions using JavaScript.
• Involved in Deployment from Development Environment to Testing and Production Environment.
• Coordinate with other developers and stakeholders regarding status, technical issues, and creative solution.

Environment: Microsoft Dynamics CRM 2013, CRM 2015, SDLC, Entity Framework, USD, JavaScript, jQuery, ASP.NET MVC 5.0, CRM SDK, SSRS, Microsoft .NET 4.0, C#, SQL Server 2012, Web API 2,Visual studio 2012, TFS2010, Bing Maps API.

Confidential

CRM Developer

Responsibilities:

• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM 2011.
• Conduct detailed analysis sessions with end users.
• Creating SSRS reports for sales and financial data using joins and pivot tables.
• Configure and implement CRM functional and application modules, encompassing account and contact management and commission management.
• Creating documentation to define workflow and requirements and implementing custom workflows into business process.
• Designed and integrated ASP.NET front-end using WCF Web Services and LINQ and implemented client-side validations for Web-server controls. Extensively used .NET validation controls for Client-side validations.
• Participated in modifying and changing the architecture of the original Student Retention application.
• Wrote, debugged, and deployed plug-ins using Visual Studio and C to coordinate the student and program entities.
• Used MS Dynamics CRM SDK, WCF, XRM and LINQ to interact with data from the CRM system.
• Followed TDD Test Driven Development and developed test cases by using JUnit for unit testing for each module developed.
• Created workflows based on requirements from sales department.
• Integrated SQL Server 2008 with CRM using SQL Stored Procedures, Functions, Triggers, and Importing/Exporting data from legacy data sources using SSIS.
• Developed dynamic reports using CRM reporting interface and SSRS SQL 2008 R2 engine.
• Developed Main view and Single view Dashboards as an extension of Dynamics CRM.
• Developed Duplicate detection rules to prevent Duplication in Cross entities.
• Coordinated geographically distributed Team Onshore/Offshore Model to expedite custom solutions and testing.

Environment: Microsoft Dynamics CRM 2011, Microsoft CRM SDK 2011, IIS 7.0, C, SQL Server 2008 R2, JavaScript, DHTML, XML, Web Service, Windows Server 2008

Confidential

CRM Developer

Responsibilities:

• Assisting in evaluating business processes and requirements and performed feasibility studies on client's business requirement for implementation.
• Designing systems, modules, gathered requirements, and created business flowcharts to transform business requirements into technical specifications.
• Involved in Developing Components for Business Layer and Data Layer
• Understand the functional capabilities and limitations for out of the box CRM functionality as well as custom code.
• Designed and created Web Forms utilizing ASP.NET, for the UI.
• Creating a detailed project plan for the customer, this includes both estimates for the tasks that will be completed and the timeline in which they will be completed.
• Writing specifications for customizations and system integration.
• Use Microsoft .NET development to extend and augment the Microsoft Dynamics CRM platform.
• Creating SSRS reports for sales and financial data using joins and pivot tables.
• Create Plug-ins, custom asp.net pages and workflows for enhancing the system and maintain data integrity.
• Utilized ADO.NET innovation broadly for data recovering, questioning, storage, and manipulation.
• Writing java script to enhance client experience.
• Performance tuning of stored procedures.
• Use TFS 2010 for Source Control of Project code.

Environment: Microsoft Dynamics CRM 4.0, MS Dynamics CRM SDK 4.0, C, ASP.NET, Visual Studio 2008, JavaScript, XML, Team Foundation Server 2008, SQL Server 2008, SSRS

Confidential

CRM Developer

Responsibilities:

• Upgraded the CRM system starting from Microsoft Dynamics CRM 2011 till Dynamics CRM 2013 and actively involved in each stage of upgrade process. Experience working in the full life cycle implementation of CRM to my client.
• Responsibilities varies from Requirement gathering, analysis, investigation and project planning and Gathered client requirements and business process, development, testing and deployment of Microsoft CRM projects.
• Implemented Gap analysis for finding out the required number of customizations needed to meet the client requirements. Created a detailed project plan which includes tasks based on their priority.
• Developed Interactive UI Screens using ASP.NET, CSS, HTML, jQuery, and AJAX controls. Also Developed UI utilizing jQuery and JSP for intuitive cross program functionality and complex UI.
• Created several plug-ins and Power BI workflows for enhancing the system and maintain data integrity.
• Involved in deployment of the WPF application in the production and maintained postproduction Power Apps activities.
• Created ETL packages with various data sources (SQL Server, Flat Files, Excel source files, XML files etc.) and afterward stacked the information into goal tables by performing various types of changes utilizing SCRIBE/DTS packages.
• Developed both Managed and Unmanaged solutions in Microsoft Dynamics CRM to support the enhancements and published the customizations into the system.
• Developed the WCF services, applications using Team Foundation Server, C#, ASP.NET, T-SQL queries on SQL Server 2014, jQuery, and AJAX on Visual studio 2013 IDE.
• Developed Jscript libraries for various data validations and customizations. Also accessed data and data services from the database using ADO.NET.
• Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM 2016 system.
• Worked on Kingsway Soft for migrating data to MS CRM from SQL and generating reports using SSRS and experience in configuring MS CRM with MS outlook and SharePoint Integration